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Top Free Contact Center Knowledge Base Software

Check out our list of free Contact Center Knowledge Base Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Knowledge Base Software to ensure you get the right product.

View Free Contact Center Knowledge Base Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
32 Contact Center Knowledge Base Products Available
View all Contact Center Knowledge Base Software
View all Contact Center Knowledge Base Software
Guru
(2,323)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,297 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,033 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,297 Twitter followers
LinkedIn® Page
www.linkedin.com
2,033 employees on LinkedIn®
Salesforce Service Cloud
(7,169)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.8
    8.6
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    8.4
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Non-Profit Organization Management
    EN
    It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
    saraansh c.
    SC
    Its case management feature is the best as it automatically captures and tracks customer issues. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.8
8.6
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
Verified User in Non-Profit Organization Management
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
saraansh c.
SC
Its case management feature is the best as it automatically captures and tracks customer issues. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®

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Zoho Desk
(7,130)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.8
    8.1
    Auditing
    Average: 8.4
    8.4
    Policies and Controls
    Average: 8.6
    8.5
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Fansla L.
    FL
    The combination of price and quality is unbeatable. Having tried Zendesk, I can confidently say there is no comparison. Additionally, the... Read review
    Verified User in Computer & Network Security
    AC
    This is a great product offered at an amazing price. The quality exceeded my expectations, and it delivers excellent value for the money. I would... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.1
Auditing
Average: 8.4
8.4
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
Fansla L.
FL
The combination of price and quality is unbeatable. Having tried Zendesk, I can confidently say there is no comparison. Additionally, the... Read review
Verified User in Computer & Network Security
AC
This is a great product offered at an amazing price. The quality exceeded my expectations, and it delivers excellent value for the money. I would... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,279 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    7.4
    Auditing
    Average: 8.4
    8.1
    Policies and Controls
    Average: 8.6
    8.7
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
7.4
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
8.7
Ease of Use
Average: 9.0
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Document360
(497)4.7 out of 5
10th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rahul S.
    RS
    Document360 is very easy to use and quick to implement for our team. The authoring tools are intuitive, making it simple to draft, review, and... Read review
    Punit K.
    PK
    As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,935 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.3
Ease of Use
Average: 9.0
Rahul S.
RS
Document360 is very easy to use and quick to implement for our team. The authoring tools are intuitive, making it simple to draft, review, and... Read review
Punit K.
PK
As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made... Read review
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,935 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
Computer
(161)4.4 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 55% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Computer features and usability ratings that predict user satisfaction
    7.8
    Compliance
    Average: 8.8
    7.6
    Auditing
    Average: 8.4
    7.6
    Policies and Controls
    Average: 8.6
    8.6
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    769 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 55% Mid-Market
  • 34% Small-Business
Computer features and usability ratings that predict user satisfaction
7.8
Compliance
Average: 8.8
7.6
Auditing
Average: 8.4
7.6
Policies and Controls
Average: 8.6
8.6
Ease of Use
Average: 9.0
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,224 Twitter followers
LinkedIn® Page
www.linkedin.com
769 employees on LinkedIn®
Helpjuice
(363)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    AC
    Features found in the HelpJuice editor like accordions, tabs, alert boxes, and more, allow us to format and break extremely complex technical... Read review
    JC
    The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 39% Small-Business
Helpjuice features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Verified User in Computer Software
AC
Features found in the HelpJuice editor like accordions, tabs, alert boxes, and more, allow us to format and break extremely complex technical... Read review
JC
The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a... Read review
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
784 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Sprinklr Service
(708)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
    • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
    • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.3
    Policies and Controls
    Average: 8.6
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
  • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
  • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
Sprinklr Service features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.3
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,312 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.3
    Policies and Controls
    Average: 8.6
    9.0
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sarah V.
    SV
    I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
    Miguel L.
    ML
    We have developed a FAQ's page for one of our clients and they loved it Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.3
Policies and Controls
Average: 8.6
9.0
Ease of Use
Average: 9.0
Sarah V.
SV
I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
Miguel L.
ML
We have developed a FAQ's page for one of our clients and they loved it Read review
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Ozonetel
(617)4.6 out of 5
9th Easiest To Use in Contact Center Knowledge Base software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.3
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.3
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
livepro Knowledge Management
(89)4.9 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Knowledge Base software
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Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.8
    Compliance
    Average: 8.8
    9.4
    Auditing
    Average: 8.4
    9.8
    Policies and Controls
    Average: 8.6
    9.7
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Keith C.
    KC
    The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
    Verified User in Management Consulting
    CM
    There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.8
Compliance
Average: 8.8
9.4
Auditing
Average: 8.4
9.8
Policies and Controls
Average: 8.6
9.7
Ease of Use
Average: 9.0
Keith C.
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
Verified User in Management Consulting
CM
There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
Seller Details
Seller
livepro
Company Website
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
100 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Zendesk Contact Center
(273)4.6 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Contact Center
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered

    Users
    • Team Lead
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Contact Center features and usability ratings that predict user satisfaction
    8.4
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.1
    Policies and Controls
    Average: 8.6
    9.2
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    Klaus helps us have an overview of our quality performance and is really easy to use! It's easy for us to give feedback to agents and have us saved... Read review
    Verified User in Consumer Services
    AC
    The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered

Users
  • Team Lead
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 29% Small-Business
Zendesk Contact Center features and usability ratings that predict user satisfaction
8.4
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
9.2
Ease of Use
Average: 9.0
Verified User in Information Technology and Services
UI
Klaus helps us have an overview of our quality performance and is really easy to use! It's easy for us to give feedback to agents and have us saved... Read review
Verified User in Consumer Services
AC
The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI... Read review
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,172 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Seismic Knowledge
(103)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Seismic Knowledge features and usability ratings that predict user satisfaction
    7.5
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    8.8
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Whitney B.
    WB
    I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
    Sarah W.
    SW
    I love the quick access to information and not having to wait for a human to respond Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Seismic
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,302 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Seismic Knowledge features and usability ratings that predict user satisfaction
7.5
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.8
Ease of Use
Average: 9.0
Whitney B.
WB
I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
Sarah W.
SW
I love the quick access to information and not having to wait for a human to respond Read review
Seller Details
Seller
Seismic
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,302 employees on LinkedIn®
Docsie
(118)4.8 out of 5
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 78% Small-Business
    • 19% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Docsie features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.5
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Shannon R.
    SR
    It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the... Read review
    Verified User in Management Consulting
    UM
    Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 78% Small-Business
  • 19% Enterprise
Docsie features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.5
Ease of Use
Average: 9.0
Shannon R.
SR
It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the... Read review
Verified User in Management Consulting
UM
Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev... Read review
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,087 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Forethought
(164)4.3 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
    • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
    • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought features and usability ratings that predict user satisfaction
    7.2
    Compliance
    Average: 8.8
    7.3
    Auditing
    Average: 8.4
    6.1
    Policies and Controls
    Average: 8.6
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
  • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
  • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
Forethought features and usability ratings that predict user satisfaction
7.2
Compliance
Average: 8.8
7.3
Auditing
Average: 8.4
6.1
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,763 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®