# Top Free Contact Center Knowledge Base Software Check out our list of free Contact Center Knowledge Base Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) to ensure you get the right product. ## View Free Contact Center Knowledge Base Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **33** Contact Center Knowledge Base Products Available View all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) View all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) [ ### Guru ](https://www.g2.com/products/guru/reviews) [By Guru](https://www.g2.com/sellers/guru) [ (2,318)4.7 out of 5 ](https://www.g2.com/products/guru/reviews#reviews "Read Guru Reviews") Product Description Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un **Users:** Customer Service Representative, Customer Success Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Mid-Market, 29% Enterprise User SentimentHow are these determined? Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features. Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times. Guru features and usability ratings that predict user satisfaction 9.3 Compliance Average: 8.7 9.2 Auditing Average: 8.3 9.3 Policies and Controls Average: 8.6 9.3 Ease of Use Average: 9.0 Year Founded 2013 HQ Location Philadelphia, PA Company Website https://www.getguru.com Twitter @Guru\_HQ LinkedIn® Page https://www.linkedin.com/company/5129180/ [ ### Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,342)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction 8.6 Compliance Average: 8.7 8.6 Auditing Average: 8.3 8.7 Policies and Controls Average: 8.6 8.4 Ease of Use Average: 9.0 MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ### Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,652)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 24% Mid-Market Zoho Desk features and usability ratings that predict user satisfaction 8.2 Compliance Average: 8.7 8.1 Auditing Average: 8.3 8.3 Policies and Controls Average: 8.6 8.5 Ease of Use Average: 9.0 ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Integrated solutions!! Great price, and it’s easy to use.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12896592) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Great price - quality ratio. We even got contacted during our trial period for free support.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12898425) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 [ ### NiCE CXone ](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NiCE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Supervisor · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise NiCE CXone features and usability ratings that predict user satisfaction 9.0 Compliance Average: 8.7 7.4 Auditing Average: 8.3 8.1 Policies and Controls Average: 8.6 8.7 Ease of Use Average: 9.0 SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE [ ### Document360 ](https://www.g2.com/products/document360/reviews) [By Kovai Limited](https://www.g2.com/sellers/kovai-limited) [ (523)4.7 out of 5 ](https://www.g2.com/products/document360/reviews#reviews "Read Document360 Reviews") Product Description Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, **Users:** Technical Writer, Senior Technical Writer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 46% Mid-Market, 39% Small-Business Document360 features and usability ratings that predict user satisfaction 9.3 Compliance Average: 8.7 9.2 Auditing Average: 8.3 9.1 Policies and Controls Average: 8.6 9.3 Ease of Use Average: 9.0 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the...[Read review](https://www.g2.com/products/document360/reviews/document360-review-11668637) PP I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago,...[Read review](https://www.g2.com/products/document360/reviews/document360-review-11844889) Year Founded 2009 HQ Location London Company Website https://www.kovai.co/ Twitter @BizTalk360 LinkedIn® Page https://www.linkedin.com/company/kovaico/ [ ### livepro Knowledge Management ](https://www.g2.com/products/livepro-knowledge-management/reviews) [By livepro](https://www.g2.com/sellers/livepro) [ (168)4.8 out of 5 ](https://www.g2.com/products/livepro-knowledge-management/reviews#reviews "Read livepro Knowledge Management Reviews") Product Description livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its in **Users:** Knowledge Specialist · **Industries:** Government Administration, Insurance · **Market Segment:** 46% Mid-Market, 21% Enterprise livepro Knowledge Management features and usability ratings that predict user satisfaction 9.8 Compliance Average: 8.7 9.6 Auditing Average: 8.3 9.8 Policies and Controls Average: 8.6 9.5 Ease of Use Average: 9.0 ![Keith C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith C.") KC The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication...[Read review](https://www.g2.com/products/livepro-knowledge-management/reviews/livepro-knowledge-management-review-3020189) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive...[Read review](https://www.g2.com/products/livepro-knowledge-management/reviews/livepro-knowledge-management-review-4268717) Year Founded 2001 HQ Location North Sydney, NSW Company Website https://livepro.com/ Twitter @liveprosoftware LinkedIn® Page https://www.linkedin.com/company/2324422/ [ ### DevRev ](https://www.g2.com/products/devrev-devrev/reviews) [By DevRev](https://www.g2.com/sellers/devrev) [ (208)4.4 out of 5 ](https://www.g2.com/products/devrev-devrev/reviews#reviews "Read DevRev Reviews") Product Description DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D **Users:** HR Specialist, Product Manager · **Industries:** Computer Software, Financial Services · **Market Segment:** 54% Mid-Market, 33% Small-Business DevRev features and usability ratings that predict user satisfaction 7.8 Compliance Average: 8.7 7.6 Auditing Average: 8.3 7.6 Policies and Controls Average: 8.6 8.5 Ease of Use Average: 9.0 ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-8140663) ![Nishant G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant G.") NG I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-12705558) Year Founded 2020 HQ Location Palo Alto, CA Company Website https://devrev.ai/ Twitter @devrev LinkedIn® Page https://www.linkedin.com/company/devrev/ [ ### Helpjuice ](https://www.g2.com/products/helpjuice/reviews) [By Helpjuice](https://www.g2.com/sellers/helpjuice) [ (376)4.7 out of 5 ](https://www.g2.com/products/helpjuice/reviews#reviews "Read Helpjuice Reviews") Product Description Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, **Users:** Customer Success Manager, Technical Writer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 49% Mid-Market, 39% Small-Business Helpjuice features and usability ratings that predict user satisfaction 8.5 Compliance Average: 8.7 8.3 Auditing Average: 8.3 8.7 Policies and Controls Average: 8.6 9.1 Ease of Use Average: 9.0 JC The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a...[Read review](https://www.g2.com/products/helpjuice/reviews/helpjuice-review-11550121) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC The Helpjuice platform is very user-friendly and intuitive. Their technical support team is also very responsive when I do need it. Our KB hasn't...[Read review](https://www.g2.com/products/helpjuice/reviews/helpjuice-review-11553687) Year Founded 2011 HQ Location Miami, FL Company Website https://helpjuice.com/ Twitter @HelpJuice LinkedIn® Page https://www.linkedin.com/company/1879314/ [ ### Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (739)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Social Media Specialist · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the platform's ability to consolidate customer interactions across various channels, its AI features, and its robust analytics and reporting tools as key benefits. Users experienced challenges with the platform's complexity, particularly for new users, and some reported issues with the multi-login system and occasional system performance issues. Sprinklr Service features and usability ratings that predict user satisfaction 8.5 Compliance Average: 8.7 8.3 Auditing Average: 8.3 8.3 Policies and Controls Average: 8.6 8.3 Ease of Use Average: 9.0 Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM [ ### Stonly ](https://www.g2.com/products/stonly/reviews) [By Stonly](https://www.g2.com/sellers/stonly) [ (132)4.8 out of 5 ](https://www.g2.com/products/stonly/reviews#reviews "Read Stonly Reviews") Product Description Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 58% Small-Business, 34% Mid-Market Stonly features and usability ratings that predict user satisfaction 9.2 Compliance Average: 8.7 9.1 Auditing Average: 8.3 9.3 Policies and Controls Average: 8.6 9.0 Ease of Use Average: 9.0 ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using...[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8159341) ![Miguel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel L.") ML We have developed a FAQ's page for one of our clients and they loved it[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8173217) Year Founded 2018 HQ Location Paris, FR Company Website https://stonly.com/ Twitter @stonly LinkedIn® Page https://www.linkedin.com/company/stonly/ [ ### Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (305)4.6 out of 5 ](https://www.g2.com/products/zendesk-contact-center/reviews#reviews "Read Zendesk Contact Center Reviews") Product Description Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered **Users:** Team Lead · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Mid-Market, 29% Small-Business Zendesk Contact Center features and usability ratings that predict user satisfaction 8.4 Compliance Average: 8.7 8.3 Auditing Average: 8.3 8.1 Policies and Controls Average: 8.6 9.1 Ease of Use Average: 9.0 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI...[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-5315480) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI The integration with aws is helpful to us.[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-6621197) Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [ ### Ozonetel ](https://www.g2.com/products/ozonetel/reviews) [By Ozonetel](https://www.g2.com/sellers/ozonetel) [ (625)4.6 out of 5 ](https://www.g2.com/products/ozonetel/reviews#reviews "Read Ozonetel Reviews") Product Description Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The **Users:** Associate, Assistant Manager · **Industries:** Financial Services, Hospital & Health Care · **Market Segment:** 62% Mid-Market, 28% Small-Business Ozonetel features and usability ratings that predict user satisfaction 9.3 Compliance Average: 8.7 9.2 Auditing Average: 8.3 9.3 Policies and Controls Average: 8.6 9.1 Ease of Use Average: 9.0 ![Samuel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel A.") SA The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-9995965) ![Pooja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja G.") PG Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-10820022) Year Founded 2007 HQ Location San Jose, California Company Website https://www.ozonetel.com Twitter @Ozonetel LinkedIn® Page https://www.linkedin.com/company/668578/ [ ### Capacity ](https://www.g2.com/products/capacity/reviews) [By Capacity](https://www.g2.com/sellers/capacity) [ (92)4.7 out of 5 ](https://www.g2.com/products/capacity/reviews#reviews "Read Capacity Reviews") Product Description Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for **Industries:** Financial Services, Banking · **Market Segment:** 40% Mid-Market, 32% Small-Business Capacity features and usability ratings that predict user satisfaction 8.3 Compliance Average: 8.7 9.4 Auditing Average: 8.3 9.1 Policies and Controls Average: 8.6 9.2 Ease of Use Average: 9.0 ![Irfanudeen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irfanudeen S.") IS LumenVox ASR is best at its accuracy, the accuracy rate of LumenVox is unbeatable, it catches every pitch clearly and is highly accurate in the...[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5455081) ![Girish B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish B.") GB make its easier task for the speech recognition soft over the time the imp in its diagnostics feature has increased its effectiveness[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5477305) Year Founded 2017 HQ Location University City, Missouri Company Website https://www.capacity.com Twitter @GoCapacity LinkedIn® Page https://www.linkedin.com/company/teamcapacity/ [ ### Docsie ](https://www.g2.com/products/docsie/reviews) [By Docsie](https://www.g2.com/sellers/docsie) [ (118)4.8 out of 5 ](https://www.g2.com/products/docsie/reviews#reviews "Read Docsie Reviews") Product Description Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for **Users:** Technical Writer, Project Manager · **Industries:** Information Technology and Services, Management Consulting · **Market Segment:** 78% Small-Business, 19% Enterprise Docsie features and usability ratings that predict user satisfaction 0.0 No information available 0.0 No information available 0.0 No information available 9.5 Ease of Use Average: 9.0 ![Shannon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon R.") SR It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the...[Read review](https://www.g2.com/products/docsie/reviews/docsie-review-4928673) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev...[Read review](https://www.g2.com/products/docsie/reviews/docsie-review-5167148) Year Founded 2022 HQ Location Ontario, Canada Company Website https://www.docsie.io/ Twitter @likalo\_llc LinkedIn® Page https://www.linkedin.com/company/likalo/ [ ### Forethought ](https://www.g2.com/products/zendesk-forethought/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (165)4.3 out of 5 ](https://www.g2.com/products/zendesk-forethought/reviews#reviews "Read Forethought Reviews") Product Description Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi **Industries:** Computer Software, Financial Services · **Market Segment:** 65% Mid-Market, 20% Small-Business User SentimentHow are these determined? Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps. Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow. Forethought features and usability ratings that predict user satisfaction 7.2 Compliance Average: 8.7 7.3 Auditing Average: 8.3 6.1 Policies and Controls Average: 8.6 8.3 Ease of Use Average: 9.0 Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-knowledge-base/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center-knowledge-base/free?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/contact-center-knowledge-base/free?order=g2_score&page=2#product-list)