# Best Chatbots Software for Small Business - Page 4 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Small Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (635 reviews) | No-code AI agents for 24/7 customer response | "[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,496 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,035 reviews) | AI-powered messaging and review management for multi-location brands | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,996 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (479 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,449 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=5884&focus%5B%5D=144283&focus%5B%5D=19432) Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Smartsupp, Wati, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=smartsupp&focus%5B%5D=wati&focus%5B%5D=birdeye&segment=small-business) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,200+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Navan (Formerly TripActions) Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-17T09%3A21%3A32Z&secure%5Bdisplayable_resource_id%5D=378&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=39331&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=39331&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=b3c8b7323efa4373cd799d11164a3cda31c31338af0e6f4718219de089486ce4&secure%5Burl%5D=https%3A%2F%2Fnavan.com%2Fget-started%2Fdemo%3Futm_medium%3DPaidReviews%26utm_source%3Dg2%26utm_campaign%3DReviewsite_G2_AMER_All_US_EN_TravExp_Pro_NA_All_All_All_Keyword_Review_Demo_Demo_Gated_FY26Q2_H&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Typebot](https://www.g2.com/products/typebot/reviews) Typebot is a tool to build conversational apps with an intuitive drag and drop interface with pre-defined blocks that you can use to offer a great, native chat experience without coding. At Typebot, we love hyper-customized experiences with a human touch. We empower you to create bots that perfectly suit your business logic. It comes with a Custom Code block, Custom CSS, Webhooks, and Native integrations so that you are free to create anything. With Typebot you can automate your conversations and collect feedback without compromising on the human touch. It ultimately helps you to: 🏆 Skyrocket your conversion rate compared to classic forms 🥰 Make your customers happy (awesome UX) **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Typebot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Typebot?** - **Seller:** [Typebot](https://www.g2.com/sellers/typebot) - **Year Founded:** 2020 - **HQ Location:** Paris, FR - **Twitter:** @baptisteArno (3,324 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/typebot (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Information Technology and Services - **Company Size:** 43% Small-Business, 43% Mid-Market #### What Are Typebot's Pros and Cons? **Pros:** - Customizability (7 reviews) - Features (7 reviews) - Customer Support (6 reviews) - Ease of Use (6 reviews) - Integrations (6 reviews) **Cons:** - Integration Issues (5 reviews) - Learning Curve (4 reviews) - AI Limitations (3 reviews) - Challenging Reporting (2 reviews) - Communication Issues (2 reviews) ### What Do G2 Reviewers Say About Typebot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customizability** of Typebot, enabling tailored interactions and enriching user experiences across various applications. - Users value Typebot for its **intuitive visual flowchart** that enables easy creation of personalized, engaging chat experiences. - Users appreciate the **excellent customer support** of Typebot, enhancing engagement and streamlining communication effortlessly. - Users love Typebot for its **ease of use** , transforming lead generation into engaging, seamless conversations. - Users appreciate the **seamless integrations** of Typebot, enhancing lead generation and workflow efficiency effortlessly. **Cons:** - Users face **integration issues** with Typebot, struggling with limited direct integrations and reliance on third-party services. - Users find the **learning curve steep** for advanced logic in Typebot, especially without programming experience. - Users experience **significant AI limitations** with Typebot, particularly in customization and integration, affecting overall usability. - Users find **challenging reporting** issues with Typebot due to difficulties in customization and integration with existing systems. - Users experience **communication issues** with Typebot, facing frustrations due to complex queries and poor integration with CRMs. #### What Are Recent G2 Reviews of Typebot? **"[Typebot’s Visual Builder and Open-Source Flexibility Make Chat Flows Effortless](https://www.g2.com/survey_responses/typebot-review-12952199)"** **Rating:** 5.0/5.0 stars *— Kapil V.* [Read full review](https://www.g2.com/survey_responses/typebot-review-12952199) --- **"[Built a chatbot frontend for my ESP8266 college project instead of a boring web dashboard](https://www.g2.com/survey_responses/typebot-review-13065967)"** **Rating:** 4.5/5.0 stars *— Krishnakant R.* [Read full review](https://www.g2.com/survey_responses/typebot-review-13065967) --- #### What Are G2 Users Discussing About Typebot? - [What is Typebot used for?](https://www.g2.com/discussions/what-is-typebot-used-for) ### 2. [LimeChat](https://www.g2.com/products/limechat/reviews) LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **How Do G2 Users Rate LimeChat?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind LimeChat?** - **Seller:** [Limechat](https://www.g2.com/sellers/limechat) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @LimeChatAI (310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/limechat/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Consumer Goods - **Company Size:** 61% Small-Business, 39% Mid-Market #### What Are LimeChat's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Features (8 reviews) - Helpful (7 reviews) - Ease of Use (6 reviews) - Customer Satisfaction (5 reviews) **Cons:** - Chatbot Issues (3 reviews) - Software Bugs (3 reviews) - Chat Functionality (2 reviews) - Chat Management (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About LimeChat? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **excellent customer support** from LimeChat, ensuring smooth onboarding and timely assistance with frequent updates. - Users value LimeChat's **robust bot flow** and effective product finder, enhancing customer experience and driving revenue. - Users appreciate the **effective bot flow** of LimeChat, which significantly enhances customer experience and engagement efficiency. - Users commend the **ease of use** of LimeChat, enjoying its smooth integration and intuitive interface. - Users appreciate the **outstanding customer satisfaction** provided by LimeChat's efficient support and onboarding process. **Cons:** - Users experience **frequent chatbot glitches and WhatsApp issues** , but the support team actively works to resolve them. - Users experience **software bugs** in LimeChat, particularly with mobile applications and limited WooCommerce functionalities. - Users report **glitches in chat functionality** and recommend improvements for user data management and communication methods. - Users report frequent **chat management issues** , including glitches and messaging failures that hinder efficient communication. - Users find the **monthly pricing too high** , even though they acknowledge the features are valuable. #### What Are Recent G2 Reviews of LimeChat? **"[An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow](https://www.g2.com/survey_responses/limechat-review-8505198)"** **Rating:** 4.5/5.0 stars *— RENJI R.* [Read full review](https://www.g2.com/survey_responses/limechat-review-8505198) --- **"[This is product is one of the best for integrating a chat bot and marketing template whitelisting.](https://www.g2.com/survey_responses/limechat-review-11135086)"** **Rating:** 5.0/5.0 stars *— Marmik S.* [Read full review](https://www.g2.com/survey_responses/limechat-review-11135086) --- #### What Are G2 Users Discussing About LimeChat? - [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for) ### 3. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **How Do G2 Users Rate Lime Connect (formerly Userlike)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Lime Connect (formerly Userlike)?** - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike (5,037 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2855046/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 16% Mid-Market #### What Are Lime Connect (formerly Userlike)'s Pros and Cons? **Pros:** - Call Management (1 reviews) - Case Management (1 reviews) - Contact Management (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Expensive (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. **Cons:** - Users find the product **expensive** , which may deter some despite its functionality. - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 4. [Simplified](https://www.g2.com/products/simplified/reviews) Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever. **Average Rating:** 4.6/5.0 **Total Reviews:** 4,446 **How Do G2 Users Rate Simplified?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Simplified?** - **Seller:** [Simplified](https://www.g2.com/sellers/simplified) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @sosimplified (7,924 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sosimplified/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Writing and Editing, Marketing and Advertising - **Company Size:** 94% Small-Business, 4% Mid-Market #### What Are Simplified's Pros and Cons? **Pros:** - Ease of Use (1457 reviews) - Useful (1138 reviews) - Content Creation (792 reviews) - Features (730 reviews) - Helpful (678 reviews) **Cons:** - Limited Credits (437 reviews) - Not Free (361 reviews) - AI Limitations (346 reviews) - Insufficient Credits (321 reviews) - Expensive (301 reviews) ### What Do G2 Reviewers Say About Simplified? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Simplified remarkable, enjoying its intuitive and efficient AI capabilities for content creation. - Users love the **ease of use and safety** of Simplified, enabling smooth writing experiences for various tasks. - Users value the **streamlined content creation** capabilities of Simplified, enabling unique output across various products effortlessly. - Users love the **time-saving features** of Simplified, enhancing collaboration and creativity in marketing tasks seamlessly. - Users love the **ease of use** of Simplified, making it accessible for everyone, even children. **Cons:** - Users find the **limited credits and subscription options** to be a barrier for fully enjoying the app's features. - Users express concern over the **limited free credits** , wishing for a subscription option for better access. - Users note the **limited output generation** of Simplified, with a short learning curve for effective usage. - Users express frustration over **insufficient credits** and issues with submissions timing out, affecting overall satisfaction with Simplified. - Users find the app **too expensive** , especially students, due to high subscription costs and lack of affordable options. #### What Are Recent G2 Reviews of Simplified? **"[Clean, All-in-One Platform That Speeds Up Marketing Content Creation](https://www.g2.com/survey_responses/simplified-review-13036316)"** **Rating:** 4.5/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/simplified-review-13036316) --- **"[Useful tool for handling daily communication and content creation](https://www.g2.com/survey_responses/simplified-review-12671899)"** **Rating:** 4.0/5.0 stars *— Apoorv S.* [Read full review](https://www.g2.com/survey_responses/simplified-review-12671899) --- #### What Are G2 Users Discussing About Simplified? - [What is Simplified used for?](https://www.g2.com/discussions/what-is-simplified-used-for) - 1 comment, 1 upvote ### 5. [Orimon](https://www.g2.com/products/orimon/reviews) Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Orimon?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.8/10 (Category avg: 8.7/10) - **Analytics:** 9.5/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Orimon?** - **Seller:** [ORISERVE](https://www.g2.com/sellers/oriserve) - **Year Founded:** 2017 - **HQ Location:** Noida, Uttar Pradesh - **LinkedIn® Page:** https://www.linkedin.com/company/oriserve/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Enterprise #### What Are Recent G2 Reviews of Orimon? **"[How I primed orimon ai for learning financial intelligence](https://www.g2.com/survey_responses/orimon-review-9160214)"** **Rating:** 5.0/5.0 stars *— Gabriel O.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9160214) --- **"[Build super smart marketing bots](https://www.g2.com/survey_responses/orimon-review-9404313)"** **Rating:** 4.5/5.0 stars *— Anjani S.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9404313) --- ### 6. [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 237 **How Do G2 Users Rate Zoho SalesIQ?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 7.6/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho SalesIQ?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are Zoho SalesIQ's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Features (8 reviews) - Chat Features (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Excessive Notifications (2 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) - Notification Issues (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Zoho SalesIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions. - Users appreciate the **responsive real-time engagement** of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions. - Users love the **real-time engagement features** of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly. - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly. - Users praise the **superb customer support** of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions. **Cons:** - Users experience **excessive notifications** , including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ. - Users find the **learning curve steep** with Zoho SalesIQ due to extensive customization and multiple integrations. - Users find **customization limited** in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities. - Users experience **notification issues** with delays and double alerts on the Android app, impacting overall usability. - Users find the interface of Zoho SalesIQ **not intuitive** , making initial setup and customization feel overwhelming and complex. #### What Are Recent G2 Reviews of Zoho SalesIQ? **"[Zobot Makes Customization and Lead Qualification Effortless](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)"** **Rating:** 5.0/5.0 stars *— MANISH K.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837) --- **"[Real-Time Visitor Tracking and CRM Integration On-the-Go](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)"** **Rating:** 4.5/5.0 stars *— Nayeem M.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763) --- ### 7. [DoubleTick.io](https://www.g2.com/products/doubletick-io/reviews) DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 **How Do G2 Users Rate DoubleTick.io?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind DoubleTick.io?** - **Seller:** [Apport Software Solution Pvt. Ltd.](https://www.g2.com/sellers/apport-software-solution-pvt-ltd) - **Year Founded:** 2017 - **HQ Location:** Mumbai, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/doubletickcx/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 26% Mid-Market #### What Are DoubleTick.io's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (10 reviews) - Easy Setup (7 reviews) - Time-saving (6 reviews) - Automation (5 reviews) **Cons:** - Account Management Issues (1 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Complex Setup (1 reviews) - Delay Issues (1 reviews) ### What Do G2 Reviewers Say About DoubleTick.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of DoubleTick.io, noting its intuitive interface and straightforward setup process. - Users commend the **immediate customer support** from DoubleTick.io, enhancing their overall experience and satisfaction. - Users commend the **easy setup** of DoubleTick.io, allowing for quick and hassle-free implementation of features. - Users find DoubleTick.io to be a **time-saving tool** that simplifies business tasks with easy automation. - Users value the **time-saving automation** of DoubleTick.io, enhancing efficiency and simplifying business tasks. **Cons:** - Users experience **frequent changes in account managers** , leading to inconsistency and lack of continuity in service. - Users find the **AI limitations** of DoubleTick.io restrict its functionality in certain regions, impacting message automation effectiveness. - Users face **communication issues** with DoubleTick.io, as automated messages fail to work universally in all regions. - Users often face **complex setup** challenges with DoubleTick.io that can hinder the onboarding experience. - Users often face **delay issues** due to system downtime, although support is helpful when needed. #### What Are Recent G2 Reviews of DoubleTick.io? **"[Effortless Automation with Exceptional Support](https://www.g2.com/survey_responses/doubletick-io-review-12494109)"** **Rating:** 5.0/5.0 stars *— Ankur S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12494109) --- **"[Helps Me Reach More Clients](https://www.g2.com/survey_responses/doubletick-io-review-12700690)"** **Rating:** 4.5/5.0 stars *— ARVIND S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12700690) --- ### 8. [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 **How Do G2 Users Rate Drift?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Drift?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Mid-Market, 27% Small-Business #### What Are Drift's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Helpful (46 reviews) - Features (34 reviews) - Visitor Tracking (29 reviews) - Lead Generation (28 reviews) **Cons:** - Chat Management (10 reviews) - Learning Curve (9 reviews) - Notification Issues (9 reviews) - Routing Issues (9 reviews) - Chat Issues (8 reviews) ### What Do G2 Reviewers Say About Drift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. **Cons:** - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. #### What Are Recent G2 Reviews of Drift? **"[Great service so far!](https://www.g2.com/survey_responses/drift-review-7956889)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) --- **"[Targeted Lead Generation with Seamless Integration](https://www.g2.com/survey_responses/drift-review-12263708)"** **Rating:** 5.0/5.0 stars *— Siddhaant M.* [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) --- #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### 9. [BotPenguin](https://www.g2.com/products/botpenguin/reviews) BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate. **Average Rating:** 4.4/5.0 **Total Reviews:** 26 **How Do G2 Users Rate BotPenguin?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind BotPenguin?** - **Seller:** [BotPenguin](https://www.g2.com/sellers/botpenguin) - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @imbotpenguin (396 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botpenguin/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are BotPenguin's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Easy Setup (4 reviews) - Helpful (3 reviews) - Integrations (3 reviews) **Cons:** - Chat Management (1 reviews) - Integration Issues (1 reviews) - Lack of Detail (1 reviews) - Lack of Insight (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About BotPenguin? *AI-generated summary from verified user reviews* **Pros:** - Users find BotPenguin's **ease of use** remarkable, facilitating quick setup and smooth integration across teams. - Users commend BotPenguin's **responsive customer support** , highlighting its effectiveness in resolving issues promptly and efficiently. - Users praise the **easy setup** of BotPenguin, ensuring a smooth start for their teams without complications. - Users find BotPenguin **extremely helpful** for managing inquiries, enhancing communication, and supporting customer engagement efficiently. - Users highly value the **smooth integrations** with CRMs and messaging platforms, enhancing communication and engagement across channels. **Cons:** - Users find the **absence of an option to disable bot chats** frustrating, leading to wasted chat credits and inadequate support. - Users experience **integration issues** with Facebook, often lacking clear error messages for troubleshooting, causing frustration. - Users experience a **lack of detail** in error messages during Facebook integration issues, hindering problem resolution. - Users struggle with a **lack of insight** from BotPenguin, especially when faced with unclear error messages during integrations. - Users note a **steep learning curve** when first using BotPenguin, but functionality improves quickly with familiarity. #### What Are Recent G2 Reviews of BotPenguin? **"[Seamless AI Onboarding, Stellar Support](https://www.g2.com/survey_responses/botpenguin-review-12463317)"** **Rating:** 5.0/5.0 stars *— Marcel v.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12463317) --- **"[All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation](https://www.g2.com/survey_responses/botpenguin-review-12503756)"** **Rating:** 5.0/5.0 stars *— Rahul G.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12503756) --- #### What Are G2 Users Discussing About BotPenguin? - [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment ### 10. [SocialNowa](https://www.g2.com/products/socialnowa/reviews) SocialNowa Chatbot is a Messenger Chatbot and Instagram DM Automation Tool. It is one of the best chatbot automation tools available in the market. It has some additional features which are unique to SocialNowa and are not provided by many of its Competitors. Like Unlimited Contact/Subscribers List, Multiple Bots and Social Media Schedular. With SocialNowa Chatbot making Chatbot Funnels is easy and it helps in converting the deals very fast. The tool makes it super simple for entrepreneurs to sell the product or services inside the chatbot with it’s integration to many payment gateways It also helps in increasing product sales and helps customers find the right product inside Facebook Messenger & Instagram DMs. The SocialNowa makes businesses able to automatically answer product questions, create product quizzes, and send customers to the point of purchase. SocialNowa Chatbot can help in cutting down client acquisition costs massively. Other Features Includes - Facebook Messenger Bot Instagram DM Automation Instagram Auto Comment - Reply Facebook Auto Comment - Reply E-Commerce Feature Digital Product Store Social Media Scheduler Visual Drag and Drop Flow Builder Subscriber Broadcasting Live Chat Fetaure Messenger Opt in Form Chatbot Templates Website Comparision (Upcoming) Hashtag Research (Upcoming) Facebook Interest Explorer (Upcoming) GMB Manager (Upcoming) Data Insight Analytics Integrated Google Sheet **Average Rating:** 4.8/5.0 **Total Reviews:** 39 **How Do G2 Users Rate SocialNowa?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SocialNowa?** - **Seller:** [DigiNowa](https://www.g2.com/sellers/diginowa) - **Year Founded:** 2021 - **HQ Location:** Pune, Maharashtra - **Twitter:** @SocialNowa (59 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diginowa/?originalSubdomain=in (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 95% Small-Business #### What Are Recent G2 Reviews of SocialNowa? **"[A powerful tool you can’t afford to miss!](https://www.g2.com/survey_responses/socialnowa-review-7598942)"** **Rating:** 5.0/5.0 stars *— Abdessamad A.* [Read full review](https://www.g2.com/survey_responses/socialnowa-review-7598942) --- **"[IT HAS HIGH PROJECTION](https://www.g2.com/survey_responses/socialnowa-review-7778710)"** **Rating:** 4.5/5.0 stars *— JOHAN M.* [Read full review](https://www.g2.com/survey_responses/socialnowa-review-7778710) --- #### What Are G2 Users Discussing About SocialNowa? - [What is SocialNowa used for?](https://www.g2.com/discussions/what-is-socialnowa-used-for) ### 11. [Botmake.io](https://www.g2.com/products/botmake-botmake-io/reviews) Botmake.io is a super simple and clean no-code chatbot creation tool for business or entertainment purposes. Users can add a chatbot to their websites and improve the experience of their visitors. **Average Rating:** 4.4/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Botmake.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Botmake.io?** - **Seller:** [Botmake](https://www.g2.com/sellers/botmake) - **HQ Location:** N/A - **Twitter:** @botmakeofficial (2,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are Botmake.io's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Easy Creation (13 reviews) - Bot Customization (11 reviews) - Chatbot Development (9 reviews) - Understanding (9 reviews) **Cons:** - Expensive (7 reviews) - Understanding Issues (5 reviews) - Chatbot Limitations (4 reviews) - Limited Customization (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Botmake.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Botmake.io, finding it simple to set up and navigate. - Users appreciate the **easy creation** of chatbots with Botmake.io, enjoying its accessibility and user-friendly design. - Users love the **customization options** in Botmake.io, allowing tailored chatbots for both business and personal needs. - Users value the **accessibility and efficiency** of Botmake.io, enjoying its user-friendly design for rapid chatbot development. - Users commend the **advanced understanding** of Botmake.io, appreciating its ability to effectively respond and navigate conversations. **Cons:** - Users find Botmake.io **expensive** , especially since essential options require a premium upgrade and no free trial is offered. - Users report **limited understanding** from Botmake.io, noting issues with empathy and clarity in responses. - Users note the **limited functionalities** of Botmake.io, lacking advanced features and diverse voice options compared to competitors. - Users express dissatisfaction with the **limited customization** options, especially regarding the code and chat UI flexibility. - Users find the platform's **limited integration capabilities** inadequate for advanced needs and complex chatbot configurations. #### What Are Recent G2 Reviews of Botmake.io? **"[Botmake chatbot - Super simple AI making communication Easier !!!](https://www.g2.com/survey_responses/botmake-io-review-9186674)"** **Rating:** 5.0/5.0 stars *— Aaisha D.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9186674) --- **"[Nice tool](https://www.g2.com/survey_responses/botmake-io-review-9917964)"** **Rating:** 4.0/5.0 stars *— Ajay R.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9917964) --- ### 12. [Botmaker](https://www.g2.com/products/botmaker/reviews) Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 **Average Rating:** 4.5/5.0 **Total Reviews:** 276 **How Do G2 Users Rate Botmaker?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Botmaker?** - **Seller:** [Botmaker](https://www.g2.com/sellers/botmaker) - **Company Website:** https://botmaker.com/ - **Year Founded:** 2016 - **HQ Location:** Miami, US - **Twitter:** @botmaker_io (312 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botmaker/ (191 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 60% Mid-Market, 27% Small-Business #### What Are Botmaker's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Easy Integrations (3 reviews) - Effective (3 reviews) - Integrations (3 reviews) **Cons:** - Poor Customer Support (4 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - UX Improvement (2 reviews) ### What Do G2 Reviewers Say About Botmaker? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botmaker, finding it intuitive and accessible for everyone. - Users appreciate the **easy-to-use design** and various integrations, enhancing their productivity on the platform. - Users value the **easy integrations** with various platforms, enhancing communication and streamlining their workflow effectively. - Users appreciate the **ease of use** of Botmaker, which enhances productivity and facilitates quick development across various cases. - Users love the **native integration options** of Botmaker, simplifying messaging across platforms like WhatsApp and social networks. **Cons:** - Users often find **poor customer support** from Botmaker, making it challenging to resolve issues without assistance. - Users experience **integration issues** between platforms and limited support, impacting their overall satisfaction with Botmaker. - Users find the **limited customization** of Botmaker frustrating, hindering their ability to tailor reports and interfaces. - Users express concern over **poor reporting** , with limited session insights and no updates on platform changes. - Users find the **interface lacking** , as scrolling and limited reporting features hinder overall user experience. #### What Are Recent G2 Reviews of Botmaker? **"[Best Enterprise AI enhanced Conversational Bots platform](https://www.g2.com/survey_responses/botmaker-review-10183963)"** **Rating:** 5.0/5.0 stars *— Carlos A. G.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-10183963) --- **"[Exceptional Automation and Support with Botmaker](https://www.g2.com/survey_responses/botmaker-review-12068086)"** **Rating:** 5.0/5.0 stars *— JORGE OCTAVIO L.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-12068086) --- #### What Are G2 Users Discussing About Botmaker? - [What is Botmaker used for?](https://www.g2.com/discussions/what-is-botmaker-used-for) ### 13. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 340 **How Do G2 Users Rate Helpshift?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. - Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. - Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. - Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. - Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. **Cons:** - Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. - Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. - Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. - Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. - Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. #### What Are Recent G2 Reviews of Helpshift? **"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"** **Rating:** 4.5/5.0 stars *— Sean T.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397) --- **"[Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface](https://www.g2.com/survey_responses/helpshift-review-13115642)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13115642) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 14. [Babble AI](https://www.g2.com/products/babble-ai/reviews) Babble AI is a chatbot creator that leverages the power of the chat-GPT model. Key features and advantages include: Create chatbots that can engage with users in natural, human-like conversations Provide personalized and helpful responses to user queries Leverage the power of the chat-GPT model to improve chatbot performance Easy-to-use interface for creating chatbots with no coding required Customizable chatbot templates for various industries and use cases Use cases for Babble AI involve various chatbot-related activities: Provide customer support and service through chatbots Automate repetitive tasks and processes with chatbots Improve user engagement and retention with personalized chatbot interactions **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Babble AI?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Babble AI?** - **Seller:** [Ionaught Technologies](https://www.g2.com/sellers/ionaught-technologies) - **Year Founded:** 2023 - **HQ Location:** Thiruvananthapuram, IN - **LinkedIn® Page:** https://www.linkedin.com/showcase/babble-ai/ **Who Uses This Product?** - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Babble AI's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Understanding (5 reviews) - Customer Support (4 reviews) - Easy Implementation (4 reviews) - Easy Creation (3 reviews) **Cons:** - Limited Language Support (2 reviews) - Routing Issues (2 reviews) - Understanding Issues (2 reviews) - Chatbot Limitations (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Babble AI? *AI-generated summary from verified user reviews* **Pros:** - Users find Babble AI to be **extremely easy to use** and seamlessly integrates with existing software solutions. - Users enjoy the **human-like interactions** of Babble AI, making conversations feel genuine and relatable. - Users praise the **exceptional customer support** of Babble AI, always ready to assist with any issues encountered. - Users find Babble AI's **easy implementation** beneficial, enhancing user experience and integration with existing systems. - Users appreciate the **easy creation** of chatbots with Babble AI, allowing quick development and efficient customer service. **Cons:** - Users feel there is a need for improved **language support** , highlighting gaps in accuracy and cultural context. - Users find that **routing issues** lead to misunderstandings and limit the overall personalization and accuracy of Babble AI. - Users express concerns about **understanding issues** , highlighting frustrations due to AI's limitations in addressing complex customer needs. - Users report **occasional misunderstandings** and **limited emotional understanding** with Babble AI, affecting personalization in interactions. - Users find Babble AI to be quite **expensive** , making it less accessible for some potential customers. #### What Are Recent G2 Reviews of Babble AI? **"[Allows more concrete insights](https://www.g2.com/survey_responses/babble-ai-review-8737352)"** **Rating:** 4.5/5.0 stars *— Ulices s.* [Read full review](https://www.g2.com/survey_responses/babble-ai-review-8737352) --- **"[Good way to take advantage ofAI](https://www.g2.com/survey_responses/babble-ai-review-8725210)"** **Rating:** 4.5/5.0 stars *— Cam M.* [Read full review](https://www.g2.com/survey_responses/babble-ai-review-8725210) --- ### 15. [SmatBot](https://www.g2.com/products/smatbot/reviews) SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: ✅ Generating leads, ✅ Customer support, ✅ Answering FAQs, ✅ Live chat ✅ Whatsapp Marketing & Promotional Messaging ✅ OCR scanning, ✅ Email & SMS OTP validation ✅ Adwords tracking, ✅ Intent mapping ✅ Context Based Automation Best for : ✅ D2C e-commerce, ✅ Education ✅ Logistics ✅ Real estate ✅ Hospitality ✅ Healthcare ✅ Fintech **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate SmatBot?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind SmatBot?** - **Seller:** [SmatBot](https://www.g2.com/sellers/smatbot) - **Year Founded:** 2015 - **HQ Location:** Hyderabad, Telengana - **LinkedIn® Page:** https://www.linkedin.com/company/18820764 (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of SmatBot? **"[Smatbot is Perfect Platform for AI-Powered Chatbots](https://www.g2.com/survey_responses/smatbot-review-9354146)"** **Rating:** 5.0/5.0 stars *— Mani .* [Read full review](https://www.g2.com/survey_responses/smatbot-review-9354146) --- **"[Whatsapp Chatbot](https://www.g2.com/survey_responses/smatbot-review-10016633)"** **Rating:** 5.0/5.0 stars *— Suyash P.* [Read full review](https://www.g2.com/survey_responses/smatbot-review-10016633) --- ### 16. [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Acquire?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Acquire?** - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 56% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### 17. [Rasayel](https://www.g2.com/products/rasayel/reviews) Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Rasayel?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Rasayel?** - **Seller:** [Rasayel, Inc.](https://www.g2.com/sellers/rasayel-inc) - **Year Founded:** 2022 - **HQ Location:** Alberta, Canada - **Twitter:** @rasayelio (164 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/76820395 (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Leisure, Travel & Tourism - **Company Size:** 66% Small-Business, 30% Mid-Market #### What Are Rasayel's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Customer Support (14 reviews) - Helpful (12 reviews) - Features (11 reviews) - Efficiency (10 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Poor Navigation (4 reviews) - Chat Functionality (3 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Rasayel? *AI-generated summary from verified user reviews* **Pros:** - Users find Rasayel **easy to use** , enjoying its intuitive design and effective integration with existing systems. - Users commend the **responsive customer support** of Rasayel, appreciating their speed and attentiveness in issue resolution. - Users commend Rasayel's **responsive support** and seamless WhatsApp integration, enhancing collaboration and efficiency for teams. - Users value Rasayel's **seamless WhatsApp integration** and intuitive interface, enhancing team collaboration and customer engagement. - Users praise the **efficiency** of Rasayel, enhancing productivity for sales and support teams with its user-friendly interface. **Cons:** - Users note the **limited features** of Rasayel, highlighting the need for better analytics and a user-friendly interface. - Users note **missing features** in Rasayel, but appreciate the team's commitment to continuous improvement and future updates. - Users struggle with **poor navigation** , finding the interface cluttered and challenging to understand, especially for newcomers. - Users find the **limited outreach time** and lack of group functionality to be significant drawbacks of Rasayel. - Users find the pricing of Rasayel to be **expensive and unclear** , complicating budgeting for startups and small businesses. #### What Are Recent G2 Reviews of Rasayel? **"[Outstanding support from Rasayel!](https://www.g2.com/survey_responses/rasayel-review-11227125)"** **Rating:** 5.0/5.0 stars *— Nouran A.* [Read full review](https://www.g2.com/survey_responses/rasayel-review-11227125) --- **"[A mixture of value and simplicity, with tons of potential ahead!](https://www.g2.com/survey_responses/rasayel-review-11257953)"** **Rating:** 4.0/5.0 stars *— Moemen A.* [Read full review](https://www.g2.com/survey_responses/rasayel-review-11257953) --- ### 18. [Quick Facebook Chat App](https://www.g2.com/products/quick-facebook-chat-app/reviews) Quick Facebook Chat App is a tool designed to integrate Facebook Messenger into e-commerce websites, enabling real-time communication between businesses and customers. This integration allows for immediate responses to inquiries, enhancing customer engagement and support. Key Features and Functionality: - Seamless Integration: Easily embeds Facebook Messenger into your website, providing a familiar chat interface for users. - Real-Time Communication: Facilitates instant messaging between customers and businesses, improving response times and customer satisfaction. - Customization Options: Offers customizable chat widgets to match the website's design and branding. - Mobile Responsiveness: Ensures a smooth chat experience across various devices, including smartphones and tablets. - Automated Responses: Supports setting up automated replies to common questions, enhancing efficiency. Primary Value and Solutions Provided: Quick Facebook Chat App addresses the need for prompt and effective customer communication in the digital marketplace. By integrating a widely-used messaging platform directly into e-commerce sites, it reduces barriers to customer engagement, leading to increased trust and potentially higher conversion rates. The app's real-time chat capabilities ensure that customer inquiries are addressed swiftly, improving overall user experience and satisfaction. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Quick Facebook Chat App?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 7.3/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Quick Facebook Chat App?** - **Seller:** [ShopBase](https://www.g2.com/sellers/shopbase) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @beeketing (1,041 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/shopbase/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Quick Facebook Chat App's Pros and Cons? **Pros:** - Helpful (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Slow Loading (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About Quick Facebook Chat App? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time connection** with customers through Facebook Messenger integration, enhancing follow-up capabilities. **Cons:** - Users often face **connection/loading glitches** that hinder timely message delivery and overall chat functionality. - Users often experience **slow loading** times, leading to delays in sending and receiving messages during chats. - Users experience **connection and loading delays** with the Quick Facebook Chat App, impacting message delivery and content access. #### What Are Recent G2 Reviews of Quick Facebook Chat App? **"[Great Real-Time Customer Chat, but Needs More Reliable Performance](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-11804754)"** **Rating:** 4.0/5.0 stars *— Darnisha L.* [Read full review](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-11804754) --- **"[Effortless Direct Messaging Across Platforms](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-12104983)"** **Rating:** 4.5/5.0 stars *— Darnisha L.* [Read full review](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-12104983) --- #### What Are G2 Users Discussing About Quick Facebook Chat App? - [What is Quick Facebook Chat App used for?](https://www.g2.com/discussions/what-is-quick-facebook-chat-app-used-for) ### 19. [GPTconnect](https://www.g2.com/products/gptconnect/reviews) GPTconnect.ai is an AI chatbot platform leveraging ChatGPT technology to transform customer support. With powerful integrations across multiple platforms, GPTconnect.ai enables businesses to automate their customer service, enhance engagement, and save time, thereby driving sales and improving the overall customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **How Do G2 Users Rate GPTconnect?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind GPTconnect?** - **Seller:** [Guy Dinay](https://www.g2.com/sellers/guy-dinay) - **Year Founded:** 2022 - **HQ Location:** Middletown - **Twitter:** @gptconnectai (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gptconnect (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are GPTconnect's Pros and Cons? **Pros:** - Integrations (3 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Automation (1 reviews) - Customization (1 reviews) **Cons:** - Limited Customization (2 reviews) - AI Limitations (1 reviews) - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) - Lack of Insight (1 reviews) ### What Do G2 Reviewers Say About GPTconnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integrations** of GPTconnect, enhancing user experience and simplifying chatbot creation across platforms. - Users find GPTconnect **very user friendly** , enhancing their experience with seamless integration and easy real-time conversations. - Users love the **seamless integration** of GPTconnect, enhancing efficiency and user experience in complex problem-solving. - Users value the **automation capabilities** of GPTconnect, enhancing efficiency and elevating customer satisfaction. - Users value the **customization options** of GPTconnect, enabling them to create personalized chatbots that enhance customer engagement. **Cons:** - Users find the **limited customization options** of GPTconnect hinder their ability to create brand-aligned chatbots. - Users find **fine-tuning difficulties** with GPTconnect, making brand alignment challenging without specialized programming skills. - Users express frustration over **connectivity issues** , particularly when needing to connect with customer support via phone. - Users experience **integration issues** with platforms like Instagram, leading to a frustrating and inconsistent experience. - Users desire **more in-depth reporting** features in the analytics dashboard for better insights and functionality. #### What Are Recent G2 Reviews of GPTconnect? **"[Effortless Chatbot Integration for Small Businesses](https://www.g2.com/survey_responses/gptconnect-review-11917360)"** **Rating:** 4.5/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11917360) --- **"[Effortless AI Integration Simplifies Our Workflow](https://www.g2.com/survey_responses/gptconnect-review-11914614)"** **Rating:** 4.0/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11914614) --- ### 20. [PandaChat.ai](https://www.g2.com/products/pandachat-ai/reviews) PandaChat - AI Customer Support Platform PandaChat is an all-in-one customer support solution that uses artificial intelligence to automate and streamline your customer communications. Our platform connects all your support channels - website chat, email, social media, and reviews - into one easy-to-use system. Key Features: Smart AI chatbots that handle common customer questions 24/7 Automatic responses to frequently asked questions Works with your existing tools (Google Workspace, Microsoft Outlook, Shopify, WooCommerce, Magento) Translates messages between agents and customers in 95+ languages Manages Facebook and Instagram comments automatically Tracks orders and updates customers automatically Secure on-premise deployment option available Benefits for Your Business: Answers up to 90% of customer questions without staff needed Reduces support costs by up to 60% Provides instant responses to customers anytime Works in multiple languages for global businesses Gives your team more time for complex customer issues Perfect For: Online stores and e-commerce businesses Schools and training programs SaaS companies Any business with customer support needs PandaChat has been recognized with the SDC Award for AI Innovation and helps businesses around the world provide better, faster customer service while saving time and money. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate PandaChat.ai?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind PandaChat.ai?** - **Seller:** [PandaChat.ai](https://www.g2.com/sellers/pandachat-ai) - **HQ Location:** Ljubljana, SI - **LinkedIn® Page:** https://www.linkedin.com/company/pandachat/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Enterprise #### What Are Recent G2 Reviews of PandaChat.ai? **"[Great use of AI](https://www.g2.com/survey_responses/pandachat-ai-review-9658068)"** **Rating:** 5.0/5.0 stars *— Doodle G.* [Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9658068) --- **"[A powerful tool to simplify research and increase productivity.](https://www.g2.com/survey_responses/pandachat-ai-review-9155677)"** **Rating:** 4.0/5.0 stars *— Vihaan I.* [Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9155677) --- ### 21. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **How Do G2 Users Rate Hiver in Gmail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. **Cons:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 22. [RoboResponseAI](https://www.g2.com/products/roboresponseai/reviews) RoboResponseAI is a SaaS chatbot powered by Generative AI, designed to address the pain points of engaging website visitors, lead conversion, and customer support. It stands out from templated chatbots by engaging in natural language conversations and quickly learning from website and business documents during setup. It generates personalized responses, offering accurate answers to complex queries, and doesn't follow a pre-designed flow like traditional chatbots. It excels in website chat, lead generation, sales enablement, and support assistance, transforming customer engagement. The chatbot effortlessly converts visitors to leads, nurtures prospect, offers live chat and provides prompt support. With its adaptability, quick learning, and advanced features, RoboResponseAI enhances customer experience and drives business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate RoboResponseAI?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind RoboResponseAI?** - **Seller:** [Technitive Solutions](https://www.g2.com/sellers/technitive-solutions) - **HQ Location:** pune, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/roboresponseai/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of RoboResponseAI? **"[Chatbot with abilities to chat with customers like a human](https://www.g2.com/survey_responses/roboresponseai-review-8839802)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8839802) --- **"[Efficient Chatbot for our Website](https://www.g2.com/survey_responses/roboresponseai-review-8960595)"** **Rating:** 5.0/5.0 stars *— Cem O.* [Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8960595) --- ### 23. [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate CommBox?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.7/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CommBox?** - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** https://www.linkedin.com/company/commbox1/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 40% Mid-Market, 36% Small-Business #### What Are CommBox's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Automation (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) **Cons:** - Delays (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Platform (1 reviews) - Complex Setup (1 reviews) ### What Do G2 Reviewers Say About CommBox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise. - Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience. - Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels. - Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination. - Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes. **Cons:** - Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions. - Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues. - Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform. - Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities. - Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product. #### What Are Recent G2 Reviews of CommBox? **"[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)"** **Rating:** 5.0/5.0 stars *— Monica P.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) --- **"[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)"** **Rating:** 5.0/5.0 stars *— Shay Daniel H.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) --- #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### 24. [Collect.chat](https://www.g2.com/products/collect-chat/reviews) Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Collect.chat?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Collect.chat?** - **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company) - **Year Founded:** 2021 - **HQ Location:** Newark, DE - **Twitter:** @microdotcompany (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microdotcompany/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Collect.chat's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Collect.chat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Collect.chat, significantly boosting their lead generation efforts. - Users praise the **efficiency** of Collect.chat, noting a significant increase in lead generation. - Users appreciate the **ease of generating leads** with Collect.chat, noting significant increases in lead acquisition. **Cons:** - Users feel the **dashboard UX is not user-friendly** and hope for additional features in future updates. - Users feel the **limited features** of Collect.chat hinder its overall effectiveness and seek improvements in the future. - Users feel the **dashboard lacks user-friendliness** and are eager for additional features in future updates. #### What Are Recent G2 Reviews of Collect.chat? **"[Simple, easy-to-use conversational marketing chat bot](https://www.g2.com/survey_responses/collect-chat-review-1662815)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815) --- **"[Best tools and application for customers clients connect.](https://www.g2.com/survey_responses/collect-chat-review-5238037)"** **Rating:** 4.5/5.0 stars *— Diwakar K.* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037) --- #### What Are G2 Users Discussing About Collect.chat? - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) ### 25. [CRM Bot](https://www.g2.com/products/crm-bot/reviews) CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more! **Average Rating:** 4.2/5.0 **Total Reviews:** 17 **How Do G2 Users Rate CRM Bot?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind CRM Bot?** - **Seller:** [CRM Bot](https://www.g2.com/sellers/crm-bot) - **Year Founded:** 2020 - **HQ Location:** London, GB - **Twitter:** @thecrmbot (7 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/crmbot (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 74% Small-Business, 16% Mid-Market #### What Are Recent G2 Reviews of CRM Bot? **"[One of the efficient CRM BOT](https://www.g2.com/survey_responses/crm-bot-review-8295854)"** **Rating:** 4.0/5.0 stars *— PULKIT D.* [Read full review](https://www.g2.com/survey_responses/crm-bot-review-8295854) --- **"[CRM bot review](https://www.g2.com/survey_responses/crm-bot-review-8298558)"** **Rating:** 5.0/5.0 stars *— AMBATI S.* [Read full review](https://www.g2.com/survey_responses/crm-bot-review-8298558) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.