Best Chatbots Software for Small Business - Page 4

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 797

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,600+ Authentic Reviews
  • 797+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Jotform AI Agents, Tidio, Fin, Zendesk for Customer Service, Podium, Genesys Cloud CX, Qualified, and Wati.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=qualified&focus%5B%5D=wati&segment=small-business)

Watermelon

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

Average Rating: 4.5/5.0

Total Reviews: 96

How Do G2 Users Rate Watermelon?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 7.4/10 (Category avg: 8.5/10)
  • Collection of information: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Watermelon?

  • Seller: Watermelon
  • Year Founded: 2018
  • HQ Location: Utrecht, NL
  • Twitter: @WatermelonHQ
    2,988 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Automotive
  • Company Size: 67% Small, 28% Medium

What Do G2 Reviewers Say About Watermelon?

AI-generated summary from verified user reviews

Pros
  • Users find Watermelon easy to set up and appreciate its efficient, polite chatbot that enhances customer support.
  • Users value the excellent customer support of Watermelon, finding it easy to access and highly effective.
  • Users find Watermelon to have a user-friendly interface, simplifying communication and enhancing customer support operations efficiently.
  • Users value the easy setup and excellent support of Watermelon's AI technology, enhancing customer engagement significantly.
  • Users praise the efficient AI agent of Watermelon for providing excellent support and improving communication significantly.
Cons
  • Users experience inadequate AI features, requiring extensive training and resulting in slower response times during implementation.
  • Users experience AI limitations in Watermelon, noting inconsistencies and slow response times affecting efficiency and support.
  • Users face a significant learning curve with Watermelon, requiring time to grasp configuration and functionality.
  • Users note limited features in Watermelon, indicating it falls short compared to competitors, though improvements are expected.
  • Users find Watermelon lacking in features and functionalities, wishing for more insights and tracking capabilities.

What Are Recent G2 Reviews of Watermelon?

What Are G2 Users Discussing About Watermelon?

Kindly

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate Kindly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Kindly?

  • Seller: Kindly
  • Year Founded: 2016
  • HQ Location: Oslo, NO
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Medium, 41% Small

What Do G2 Reviewers Say About Kindly?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Kindly, always ready to assist and enhance user experience.
  • Users find Kindly's ease of use exceptional, highlighting its intuitive design and helpful support features.
  • Users value the genuine support from Kindly's team, enhancing business efficiency and customer experience significantly.
  • Users appreciate the improved customer experience Kindly provides, making interaction quick, efficient, and enjoyable.
  • Users appreciate the intuitive features of Kindly, highlighting its ease of use and time-saving capabilities.
Cons
  • Users find there is a learning curve for newcomers, complicating their initial experience with the product.
  • Users find a steep learning curve due to confusing settings and navigation, making it hard for newcomers.
  • Users note that the AI chatbot requires extra work and maintenance, impacting short-term efficiency despite long-term benefits.
  • Users find the complexity of settings challenging, leading to confusion about where to find necessary options.
  • Users often struggle with complex usability, finding difficulty in navigating settings and context options effectively.

What Are Recent G2 Reviews of Kindly?

What Are G2 Users Discussing About Kindly?

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and larger teams get single sign-on, audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic or Google Gemini), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal, a knowledge base and Android and iOS apps. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. If you need assistance with your migration, the LiveAgent team is happy to help free of charge. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification is available on every plan, single sign-on (Google, Microsoft, Facebook, Okta) from Team, and an audit log from Business. LiveAgent integrations Shopify, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.7/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Jetlink Conversational AI Platform

Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience

Average Rating: 4.9/5.0

Total Reviews: 71

How Do G2 Users Rate Jetlink Conversational AI Platform?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Jetlink Conversational AI Platform?

  • Seller: Jetlink
  • Year Founded: 2016
  • HQ Location: Amsterdam, NL
  • Twitter: @getwelocal
    9 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Financial Services
  • Company Size: 46% Medium, 28% Large

What Do G2 Reviewers Say About Jetlink Conversational AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jetlink, highlighting its intuitive interface and quick adaptability for non-technical teams.
  • Users commend the responsive customer support of Jetlink, appreciating their proactive approach and valuable feedback integration.
  • Users appreciate the efficiency of Jetlink’s AI platform, which enhances workflows and improves customer interactions seamlessly.
  • Users find the multi-channel support of Jetlink AI invaluable, enhancing user experience and reducing workloads effectively.
  • Users value the easy integrations of Jetlink, enhancing operational freedom and improving overall efficiency seamlessly.
Cons
  • Users find the AI limitations of Jetlink Conversational AI require team support for complex e-commerce configurations.
  • Users find the difficult learning curve a challenge, suggesting more self-service options and templates for ease of use.
  • Users find the platform's limited customization options for the chatbot interface somewhat frustrating despite a positive overall experience.
  • Users note that some advanced features lack clear documentation, making it harder to understand their full potential.

What Are Recent G2 Reviews of Jetlink Conversational AI Platform?

What Are G2 Users Discussing About Jetlink Conversational AI Platform?

Chatbot Builder AI

Chatbot Builder Ai offers a rapid, intuitive platform to craft custom GPTs for businesses, integrating seamlessly across websites, social media, SMS, and phone services. Launch a GPT-powered chatbot in under 60 seconds for just $49 per month, complete with immediate access to OpenAI’s API. Community & Support: Join a thriving community where collaborative learning is key, supported by top-tier customer service. Chatbot Builder Ai not only leads in technology but also in creating a positive, engaging environment for users to excel together.

Average Rating: 5.0/5.0

Total Reviews: 52

How Do G2 Users Rate Chatbot Builder AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.8/10 (Category avg: 8.8/10)
  • Analytics: 9.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatbot Builder AI?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 96% Small, 4% Medium

What Do G2 Reviewers Say About Chatbot Builder AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the outstanding customer support of Chatbot Builder AI for quick and effective problem resolution.
  • Users value the outstanding customer support of Chatbot Builder AI, appreciating prompt assistance and effective solutions.
  • Users appreciate the ease of use of Chatbot Builder AI, benefiting from prompt support and user-friendly guidance.
  • Users find the implementation ease of Chatbot Builder AI fantastic, with quick and helpful customer support available.
  • Users love the intuitive design of Chatbot Builder AI, making it accessible for both beginners and experts alike.

What Are Recent G2 Reviews of Chatbot Builder AI?

Atonom

Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do.

Average Rating: 4.9/5.0

Total Reviews: 136

How Do G2 Users Rate Atonom?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Control: 9.4/10 (Category avg: 8.8/10)
  • Analytics: 9.4/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Atonom?

  • Seller: Atonom
  • Year Founded: 2018
  • HQ Location: Provo, US
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 43% Medium

What Do G2 Reviewers Say About Atonom?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and easy integration with Hubspot, enhancing their overall experience and efficiency.
  • Users appreciate the user-friendly interface of Atonom, making prospecting and communication much simpler and efficient.
  • Users appreciate the intuitive analytics and detailed visitor tracking of Atonom, enhancing their marketing and sales efforts.
  • Users value the real-time engagement capabilities of Atonom, enhancing lead connection and interaction with potential customers.
  • Users value the customer engagement features of Atonom, enhancing interactions through targeted notifications and insights.
Cons
  • Users note a significant learning curve with Atonom, requiring time and dedication to fully optimize its features.
  • Users indicate a steep learning curve for Atonom, requiring time and effort to fully optimize its features.
  • Users find that learning Atonom is challenging due to its unique design and the time required for proper optimization.
  • Users find the complexity of the platform challenging, requiring significant time and effort for effective optimization.
  • Users express concerns over identification issues, as they can only see company names, not specific visitors.

What Are Recent G2 Reviews of Atonom?

What Are G2 Users Discussing About Atonom?

TARS

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

Average Rating: 4.6/5.0

Total Reviews: 149

How Do G2 Users Rate TARS?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind TARS?

  • Seller: TARS
  • Year Founded: 2016
  • HQ Location: Newark, DE
  • Twitter: @hellotars_ai
    765 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About TARS?

AI-generated summary from verified user reviews

Pros
  • Users love the extensive bot customization options in TARS, ensuring brand consistency and engaging experiences for leads.
  • Users appreciate the customer success features of TARS, experiencing increased leads and engaging interactions.
  • Users love the customizability of TARS, allowing them to create engaging bots that reflect their brand perfectly.
  • Users value the customization options of TARS, enhancing brand consistency and engagement with dynamic, personalized bots.
  • Users find TARS to be easy to use, enhancing lead generation with engaging and customizable bots across devices.

What Are Recent G2 Reviews of TARS?

What Are G2 Users Discussing About TARS?

Botsonic

Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty.

Average Rating: 4.6/5.0

Total Reviews: 91

How Do G2 Users Rate Botsonic?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Botsonic?

  • Seller: Writesonic, Inc.
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @WriteSonic
    17,502 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    138 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 73% Small, 18% Medium

What Do G2 Reviewers Say About Botsonic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Botsonic, appreciating its intuitive design and no-code approach for effortless integration.
  • Users commend the easy implementation of Botsonic, highlighting its user-friendly setup and seamless integration into various platforms.
  • Users commend the easy setup of Botsonic, appreciating its user-friendly experience and quick integration into various platforms.
  • Users value the user-friendly integrations of Botsonic, enabling effortless connection and functionality expansion without technical expertise.
  • Users commend Botsonic for its intuitive configuration, making setup and operation seamless and user-friendly for all levels.
Cons
  • Users face a steep learning curve with Botsonic, struggling to optimize performance and fine-tune the bot's capabilities.
  • Users find the lack of clarity in AI training limits their ability to optimize Botsonic's performance effectively.
  • Users face communication issues with Botsonic support, leading to frustration when resolving upload and help problems.
  • Users find the cost aspect of Botsonic can climb quickly, especially for serious use beyond the free version.
  • Users feel the need for better customization options in Botsonic to personalize branding and logos effectively.

What Are Recent G2 Reviews of Botsonic?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 199

How Do G2 Users Rate SleekFlow?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • Twitter: @sleekflow_io
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface to be easy to implement, appreciating the helpful guidance and efficient communication tools.
  • Users praise the responsive customer support of SleekFlow, appreciating prompt replies and helpful guidance for effective communication.
  • Users find the automation features of SleekFlow easy to use, significantly reducing routine tasks and enhancing efficiency.
  • Users value the intuitive lead qualification AI of SleekFlow, streamlining customer communication and enhancing user experience.
  • Users find SleekFlow's AI assistance invaluable for managing customer inquiries efficiently and enhancing lead conversion efforts.
Cons
  • Users note the missing features in SleekFlow, particularly for tracking responses and message management options.
  • Users find the pricing too steep for smaller teams, wishing for more flexibility in lower-tier plans.
  • Users express concerns about limited features in SleekFlow, particularly with automation and editing capabilities for messages.
  • Users face messaging issues with SleekFlow, such as blocked messages that can't be canceled and unclear template approvals.
  • Users express frustration with the slow loading of SleekFlow, impacting their ability to communicate efficiently and effectively.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

YourGPT Chatbot

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Beyond answering questions, it enables self-learning, multi-agent systems that take real action, resolving up to 90% of repeated queries. Deploy across websites, WhatsApp, Instagram, Telegram, Slack, phone, and more. AI agents are grounded in your business data and workflows. You connect your own sources, including your website, text, PDFs, Notion, Google Drive, Dropbox, Confluence, YouTube, and more. This keeps responses accurate, aligned with your content, and relevant to real business context. Takes real action. Agents connect to your tools and perform the work: refunds processed, tickets created, CRMs updated, meetings booked. Self-learning. Agents improve from every conversation. Gaps, conflicts, and feedback close themselves, so there are no stale flows to maintain. Multi-agent. One agent can't perform all complex business tasks, so you can build specialists. Billing, refunds, technical, and sales agents each own their domain, with handoff between them. AI Studio, a visual builder, gives you control over exactly what agents can do, decide, and execute, so workflows run in a predictable way. No code, live in minutes, supports over 100 languages.

Average Rating: 4.7/5.0

Total Reviews: 25

How Do G2 Users Rate YourGPT Chatbot?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind YourGPT Chatbot?

Who Uses This Product?

  • Company Size: 83% Small, 14% Medium

What Do G2 Reviewers Say About YourGPT Chatbot?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of YourGPT Chatbot exceptional, allowing bot creation in under five minutes.
  • Users praise YourGPT for its friendly and responsive customer support, enhancing their overall experience and satisfaction.
  • Users value the great features and clean UI of YourGPT Chatbot, facilitating seamless customer service and integration.
  • Users love the flexible customization options of YourGPT, making it suitable for both simple and advanced needs.
  • Users love the easy creation of chatbots with YourGPT, appreciating its user-friendly interface and quick setup.
Cons
  • Users notice limitations in context and understanding with YourGPT Chatbot, leading to occasional inaccurate or confusing responses.
  • Users note that chat management needs improvement, particularly in documentation and chatbot response limits.
  • Users find the learning curve steep, as setup and mastery demand time and some technical knowledge.
  • Users find the premium cost prohibitive, especially for small businesses needing additional support and customizations.
  • Users feel that difficult learning curves may hinder fully utilizing the capabilities of YourGPT Chatbot effectively.

What Are Recent G2 Reviews of YourGPT Chatbot?

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.1/10 (Category avg: 8.8/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Zowie?

  • Seller: Zowie Inc.
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @ZowieAI
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
  • Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
  • Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
  • Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
  • Users appreciate the messaging automation of Zowie, enhancing support efficiency and improving customer satisfaction significantly.
Cons
  • Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
  • Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
  • Users note a limited customization option in Zowie, hindering flexibility for small startups looking for tailored solutions.
  • Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
  • Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

Alana AI

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Alana AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 9.4/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Alana AI?

  • Seller: Alana AI
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of Alana AI?

What Are G2 Users Discussing About Alana AI?

DoubleTick.io

DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform.

Average Rating: 4.6/5.0

Total Reviews: 131

How Do G2 Users Rate DoubleTick.io?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 9.7/10 (Category avg: 8.5/10)
  • Collection of information: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind DoubleTick.io?

Who Uses This Product?

  • Top Industries: Real Estate, Manufacturing
  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About DoubleTick.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the immediate customer support from DoubleTick.io, enhancing their overall satisfaction and experience.
  • Users find DoubleTick.io to be very easy to use, enhancing their experience with its intuitive interface and automation features.
  • Users find the initial setup effortless with DoubleTick.io, enhancing their experience with easy-to-use features.
  • Users value the time-saving automation of DoubleTick.io, enhancing efficiency and simplifying business communication tasks.
  • Users appreciate the ease of use and effective features of DoubleTick.io, enhancing their chatbot experience and efficiency.
Cons
  • Users frequently face account management issues due to the high turnover of account managers, impacting their experience negatively.
  • Users find that AI limitations restrict functionality in some regions, affecting the effectiveness of automated messages.
  • Users report communication issues with DoubleTick.io, especially concerning automated messages not functioning globally.
  • Users find the complex setup of DoubleTick.io challenging, impacting their initial experience with the product.
  • Users experience frequent delay issues due to system downtime, though support assistance is consistently available.

What Are Recent G2 Reviews of DoubleTick.io?

BIK

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

Average Rating: 4.5/5.0

Total Reviews: 66

How Do G2 Users Rate BIK?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind BIK?

  • Seller: BIK
  • Year Founded: 2019
  • HQ Location: Palo Alto
  • Twitter: @Bikglobal
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    358 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Cosmetics
  • Company Size: 62% Small, 30% Medium

What Do G2 Reviewers Say About BIK?

AI-generated summary from verified user reviews

Pros
  • Users highlight the superb customer support of BIK, appreciating the team's quick responses and helpful guidance.
  • Users find BIK very easy to use with integrated features that streamline customer engagement and automation.
  • Users appreciate the user-friendly features of BIK, enhancing customer communication and support efficiency.
  • Users love the easy navigation and integration of BIK, enhancing daily communication and team productivity.
  • Users value the seamless integrations offered by BIK, consolidating all communication and marketing needs into one platform.
Cons
  • Users are disappointed by the missing features, particularly basic use cases essential for effective segmentation and functionality.
  • Users report software bugs causing lagging and functionality issues, affecting both mobile and laptop experiences.
  • Users note the expensive pricing of BIK compared to alternatives, but recognize its value and results.
  • Users criticize the update issues with BIK, noting lagging performance and difficulties in receiving new notifications.
  • Users find the campaign management tedious due to issues with reporting and UI, impacting their overall experience.

What Are Recent G2 Reviews of BIK?

Forethought AI Agents

Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

Average Rating: 4.3/5.0

Total Reviews: 165

How Do G2 Users Rate Forethought AI Agents?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 7.6/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Forethought AI Agents?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Forethought AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users praise the helpfulness of Forethought, enhancing efficiency and customer satisfaction through effective support and automation.
  • Users value the responsive and knowledgeable customer support of Forethought, enhancing the overall product experience significantly.
  • Users appreciate how Forethought's AI understanding enhances support efficiency, streamlining workflows and improving customer experiences.
  • Users value Forethought for its exceptional customer satisfaction, enhancing support efficiency and responsiveness significantly.
  • Users find efficiency in Forethought's streamlined AI workflows and quick problem resolution, enhancing customer support operations.
Cons
  • Users experience delays in response time for changes, which can hinder the overall seamlessness of the system.
  • Users experience long delays in updates and implementation, impacting efficiency and responsiveness throughout the process.
  • Users feel the cost of the deflection model is high, although it may be justified by ticket resolutions.
  • Users find the cost per deflection model of Forethought to be high, despite the value it provides.
  • Users find a higher than expected learning curve with Forethought, creating challenges in onboarding and implementation.

What Are Recent G2 Reviews of Forethought AI Agents?

What Are G2 Users Discussing About Forethought AI Agents?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated