VOICEplug AI is a Voice AI platform purpose-built for the restaurant industry, automating food ordering and customer engagement across every channel — phone, drive-thru, kiosk, and reservations — using natural, conversational AI technology.
Restaurants lose thousands of dollars every week to missed calls, long hold times, and understaffed front-of-house teams. VOICEplug solves this at the root. Our AI-powered phone ordering system answers every incoming call, takes orders in natural conversation, handles customer inquiries, communicates limited-time offers, and manages reservations — 24 hours a day, 7 days a week, without putting a single customer on hold or adding headcount.
Phone AI captures every phone order and reservation automatically, turning your busiest hours into your most efficient ones.
Drive-Thru AI replaces the traditional intercom with intelligent voice ordering — cutting wait times, reducing errors, and upselling at every interaction.
Kiosk AI enables touchless, voice-powered ordering inside and outside the restaurant, freeing staff to focus on hospitality rather than order-taking.
Reservations AI handles table bookings, modifications, and confirmations over the phone without tying up your team.
Unlike generic conversational AI tools, VOICEplug is trained specifically for restaurant ordering complexity — modifier-heavy menus, combo structures, size variants, coupons, dietary preferences, and real-time upsells are all handled natively. The platform continuously learns from every live interaction, improving accuracy, personalizing responses, and adapting to your menu and your customers over time.
VOICEplug integrates seamlessly with 50+ restaurant technology systems — including leading POS systems, online ordering platforms, loyalty programs, and payment gateways — with no new hardware required and zero downtime during deployment. It supports multiple languages, enabling restaurants to serve a more diverse customer base without additional staffing.
Restaurants and QSR chains using VOICEplug AI see measurable results fast:
100% of calls answered — zero missed orders, zero lost revenue
12–25% increase in average check size through intelligent, in-conversation upselling
50–75% reduction in order-related labor costs
Up to 20% more repeat orders through personalized, remembered customer experiences
Live in days — fast onboarding with no disruption to existing operations
From independent pizzerias and fast-casual concepts to multi-location restaurant chains and enterprise QSR brands, VOICEplug AI transforms every customer touchpoint — phone call, drive-thru lane, kiosk, reservation request — into a consistent, accurate, and revenue-generating experience.
Stop losing orders to missed calls and overwhelmed staff. With VOICEplug AI, every customer is answered, every order is captured, and every interaction builds loyalty — automatically.
Average Rating: 4.1/5.0
Total Reviews: 4
How Do G2 Users Rate VOICEplug AI?
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Control: 8.3/10 (Category avg: 8.8/10)
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Analytics: 8.8/10 (Category avg: 8.5/10)
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Collection of information: 7.9/10 (Category avg: 8.6/10)
Who Is the Company Behind VOICEplug AI?
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Seller: VOICEplug
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Year Founded: 2020
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HQ Location: Palo Alto, US
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LinkedIn® Page: www.linkedin.com
63 employees on LinkedIn®
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Ownership: Privately Held
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Phone: +1 650-918-6100
Who Uses This Product?
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Company Size: 60% Medium, 40% Small
What Do G2 Reviewers Say About VOICEplug AI?
AI-generated summary from verified user reviews
Pros
- Users appreciate the enhanced customization of VOICEplug AI, enabling effortless order modifications and inquiries through conversation.
- Users appreciate the ease of use provided by VOICEplug AI, simplifying order placements and enhancing customer experience.
- Users appreciate the easy integrations of VOICEplug AI, enhancing convenience for both customers and employees in order placement.
- Users value the customization and conversational order-taking features of VOICEplug AI, streamlining their ordering process.
- Users appreciate the convenience of integrations with VOICEplug AI, enhancing order placement through conversational commerce.
Cons
- Users express frustration with frequent connectivity issues, leading to dropped orders and a negative experience for everyone involved.
- Users note a lack of insight into customer behavior during voice interactions, limiting the effectiveness of reporting features.
- Users feel the reporting features are somewhat limited, lacking insights into customer behavior during voice interactions.
- Users report a high rate of software bugs, leading to dropped orders and frustrating repeated processes.
