--- title: TxtCart Reviews meta_title: 'TxtCart Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how TxtCart works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 13 scale: '5' date_modified: '2026-09-28' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # TxtCart Reviews **Vendor:** TxtCart **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About TxtCart TxtCart is trusted by 3,000+ Shopify and Shopify Plus stores. We offer eCommerce businesses the ability to grow sales, and relationships with customers through conversational text marketing. Using TxtCart, your team will be able to grow a compliant subscriber list, leverage your store’s historical Shopify data to create targeted SMS marketing campaigns, reduce abandoned carts and have two-way conversations with customers unlocking a brand-new marketing channel to drive meaningful ROI. We're so confident in our product offering that we guarantee a 10X ROI or your money back, an industry-leading statistic. We're a fully remote team of 20+ employees across the US, Canada, and beyond! We're a customer support-first company, but more than anything else, our competitive advantage is that we are incredibly results-driven, from our guarantees to our results, and our pricing. ## TxtCart Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users dislike:** - Users find the **pricing model questionable** , as TxtCart charges a portion of sales for sending SMS messages. (1 reviews) - Users find the **cost structure questionable** , as TxtCart extracts a percentage of sales for sending SMS messages. (1 reviews) - Users criticize the **unusual SMS charge structure** of TxtCart, suggesting it feels unfair and lacking transparency. (1 reviews) - Users find the **unclear understanding** of TxtCart's pricing model concerning, as it seems unjustified for SMS services. (1 reviews) ## TxtCart Reviews ### 1. Empowers SMS Marketing with Smart Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Israel O. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 25, 2026 **What do you like best about TxtCart?** I like TxtCart for its strong customer segmentation and smart AI automation. These features let me target specific customer groups based on past purchase behavior and handle replies automatically without much manual work. I also appreciate how TxtCart integrates with Shopify, making it easier to personalize SMS campaigns and streamline follow-ups. Plus, the initial setup was straightforward, allowing me to quickly use these features effectively. **What do you dislike about TxtCart?** One area that could be improved is the availability of more advanced A/B testing features. The current segmentation tools work well, but having more testing options would make it easier to compare different messages and campaigns and understand what performs best. It would also be helpful if these advanced features were available on the lower-tier plans. **What problems is TxtCart solving and how is that benefiting you?** TxtCart solves the problem of reaching the right customers with targeted messages. It lets me segment based on purchase history and uses AI to handle replies and product questions, improving campaign effectiveness and reducing manual effort. ### 2. Massive ROI with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about TxtCart?** I like TxtCart for automated abandoned cart recovery, with a wild return on investment, consistently seeing an 18x+ ROAS on our SMS campaigns. The AI agent handles abandoned carts automatically through natural two-way conversations. The pricing on Growth ($0.008/text) is way more competitive than other SMS tools we evaluated, significantly lowering our customer acquisition and recovery costs. Setup with the Shopify app took under 5 minutes, enabling us to launch out-of-the-box abandoned cart flows instantly with zero downtime or developer expense, which started driving sales from day one. It makes SMS marketing both affordable and scalable, and the platform delivers great core results. **What do you dislike about TxtCart?** I would like a cleaner dashboard interface and more out-of-the-box flow customization options, though the platform already delivers great core results. **What problems is TxtCart solving and how is that benefiting you?** TxtCart makes SMS marketing affordable and scalable. The AI handles abandoned carts, achieving 18x+ ROAS. The low cost per text reduces our acquisition costs. Easy 5-minute Shopify setup means immediate sales with no need for developers. ### 3. Automated SMS Campaigns with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Deniz O. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about TxtCart?** I use TxtCart for my Shopify shop to automate my two-way SMS campaigns, which gives me full control while significantly impacting my sales, especially during low traffic times. The customer support is literally awesome and always there for anything I need, making it a great experience overall. TxtCart is not an old-designed app; it gets updates very frequently and is now connected to AI and agents, allowing me to do a lot of stuff. The initial setup was super easy, and the onboarding process is great, making it a breeze to start using the service. **What do you dislike about TxtCart?** Currently there is nothing **What problems is TxtCart solving and how is that benefiting you?** I use TxtCart to automate my two-way SMS campaigns, giving me control and boosting sales during low traffic times. It helps with marketing, following sales, and reducing cart droppings. ### 4. Easy Shopify Setup and an Awesome Dashboard for SMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas L. | Head of Client Strategy, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 26, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TxtCart?** Partnering with TxtCart since 2025, we're big fans of a couple things. First, the easy Shopify setup in a non technical way. Second, the dashboard. The ability to recover abandoned carts, to have personalized conversations automated, and run targeted SMS from one dashboard is awesome. It's both transparent for a brand and simple to manage. And their support is equally as terrific if there's any questions **What do you dislike about TxtCart?** There are some comments about TxtCart pricing and I disagree. TxtCart's pricing comes with no hidden fees that are not shown from the beginning **What problems is TxtCart solving and how is that benefiting you?** For brands we work and talk with on a daily basis, TxtCart provides smarter messaging that produces results. The conversational SMS marketing for ecommerce brands has been important in both increasing revenue and orders. ### 5. Boosted Our Sales with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Koochi . | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about TxtCart?** Since installing TxtCart, I've seen a large increase in orders and it brought in over $5000 in the first month. I'm so impressed and wish I hadn't waited so long to try it. I love that you just pay for what you use, and the initial setup was so easy! **What do you dislike about TxtCart?** Nothing! **What problems is TxtCart solving and how is that benefiting you?** TxtCart has significantly increased our sales, bringing in over $5000 in the first month. I love the pay-as-you-go model and how easy the setup is. ### 6. Effective SMS Campaign Tool with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2026 **What do you like best about TxtCart?** I really appreciate TxtCart for their customer support. They're always very helpful, and they're very hands-on with the onboarding process. They do a great job in handling any issues fast, they're responsive, and attentive to my needs. TxtCart also helps me recover a lot of lost revenue by recovering abandoned carts through their SMS flows. **What do you dislike about TxtCart?** Nothing so far. **What problems is TxtCart solving and how is that benefiting you?** I use TxtCart to automate objection handling and customer questions, which frees up my time. It also helps recover lost revenue by targeting abandoned carts through SMS flows effectively. ### 7. Good SMS marketing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about TxtCart?** I've seen an increase in sales & customer engagement since installing TxtCart, and their support has been helpful and responsive. **What do you dislike about TxtCart?** I have not encountered any issues so far **What problems is TxtCart solving and how is that benefiting you?** Sending automated messages improves customer engagement & helps in better sales ### 8. Be wary of this platform - They charge commission rates **Rating:** 0.0/5.0 stars **Reviewed by:** Justin N. | Owner, Consumer Electronics, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 24, 2024 **What do you like best about TxtCart?** Their platform looked nice until you pulled the curtain and see what's behind it. **What do you dislike about TxtCart?** They charge a portion of your sales simply for sending SMS messages, which is an uncommon practice among providers in this space. Most competitors only charge for the cost of message delivery, making this pricing model appear both questionable and potentially disingenuous. Given that the provider’s role is limited to transmitting SMS campaigns you create, it is unclear why they believe they deserve a share of your revenue. For a more transparent fee structure, you may wish to consider other providers that do not impose similar charges. **What problems is TxtCart solving and how is that benefiting you?** SMS Marketing ### 9. An Entrepreneur Bestfriend **Rating:** 5.0/5.0 stars **Reviewed by:** Markarious S. | Unemployment Claims Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 15, 2023 **What do you like best about TxtCart?** I love the support they give to their customers as well as the ease of SMS marketing! It's not hard to use and the basic plan is great for beginners it definitely helped me recover a lot of abandoned carts. If you're trying to scale your business it will definitely help you a lot highly recommend. **What do you dislike about TxtCart?** Honestly it's nothing I dislike about TxtCart it does exactly what it's supposed to do. **What problems is TxtCart solving and how is that benefiting you?** It has definitely helped scale my business and helped me recover a lot of abandoned carts that customers forgot about. I started with the basic plan and it still helped me catch many sales I would've lost without it. ### 10. One of the most powerful SMS marketing apps with a great support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanhishikha B. | Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 06, 2023 **What do you like best about TxtCart?** We absolutely love the two-way SMS marketing campaigns that you can set up. Using a mix of automations and real human conversations have helped us double the engagement we get on campaigns. **What do you dislike about TxtCart?** There is nothing yet that we have struggled with. The support team always has a solution to implement to meet our needs. **What problems is TxtCart solving and how is that benefiting you?** For us, it has been helping our clients with two things primarily - which also happen to be crucial to their business - customer engagement and abandoned cart recovery. The two way campaigns get better engagement, driving higher conversions as well. ### 11. Revolutionize Your Shopping Experience With Conversational SMS Marketing "Fastest way to 10X ROAS" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 06, 2023 **What do you like best about TxtCart?** Highly Recommend! Customer Services is 5 Star! What I love the most about Txtcart is that it took less than 30 minutes to set everything up, and within 24 hours, I had already seen an increase in sales from cart recovery. They also audited my entire business to help increase additional sales by leveraging their conversation sms marketing campaigns. Best decision ever! **What do you dislike about TxtCart?** There isn't much to dislike other than they are only on Shopify. I have a few other businesses that aren't built on Shopify and we could quickly get 10x returns if we used their conversational sms for retention and lead generation. **What problems is TxtCart solving and how is that benefiting you?** Solved staffing issues, increased retention and it has helped us increase profits drastically ### 12. TxtCart is the best SMS Marketing / Cart Recovery solution on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 03, 2023 **What do you like best about TxtCart?** It's easy to use. I just installed the TxtCart app to my Shopify store and shopping cart recovery was almost instantaneously up and running. Plus the ability to create SMS marketing campaigns around the holidays drives so much revenue for my business. Truly a game changer. **What do you dislike about TxtCart?** Not really any complaints here. I'd love to expand to international texting and my other storefronts, which isn't possible yet. But the development team has told me it's on their roadmap, so it may already be being resolved. **What problems is TxtCart solving and how is that benefiting you?** Recovering lost revenue. You don't really know how much your abandoned shopping carts are worth out there until you start recovering them. & the ROI on using TxtCart is 10x+. ### 13. Great SMS marketing tool for building personal connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 05, 2023 **What do you like best about TxtCart?** TxtCart was super effective at increasing our AOV and building relationships with our clientele. **What do you dislike about TxtCart?** Would love to see some more personalization for other industries added in the future! **What problems is TxtCart solving and how is that benefiting you?** Building personalized relationships at scale with our clientele through sms ## TxtCart Discussions - [What industries can use TxtCart?](https://www.g2.com/discussions/what-industries-can-use-txtcart) - 1 comment, 1 upvote - [What's the best way to reduce SMS opt-outs in campaigns?](https://www.g2.com/discussions/what-s-the-best-way-to-reduce-sms-opt-outs-in-campaigns) - 1 comment, 1 upvote - [Does TxtCart offer email marketing?](https://www.g2.com/discussions/does-txtcart-offer-email-marketing) - 1 comment, 1 upvote - [Is TxtCart still used?](https://www.g2.com/discussions/is-txtcart-still-used) - 1 comment, 1 upvote - [What is TxtCart App?](https://www.g2.com/discussions/what-is-txtcart-app) - 1 comment, 1 upvote - [View TxtCart pricing details and edition comparison](https://www.g2.com/products/txtcart/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+18%3A10%3A16+-0500&secure%5Bsession_id%5D=d8f18c36-edad-416c-b33f-d3d0f7994343&secure%5Btoken%5D=b32ac9bd82cee1b5a2db1bab3dc1f4d17c1330f9cdc5ad550b47fd68479dd709&format=llm_user) ## TxtCart Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Templates** - Library - Customization - Optimization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Multichannel** - Web - Email - Mobile **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top TxtCart Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,316 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,581 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,263 reviews)