Best Call Center Infrastructure (CCI) Software - Page 6

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

Tenfold

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Tenfold?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Tenfold?

  • Seller: LivePerson
  • Year Founded: 1995
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN
  • Total Revenue (USD mm): $366

Who Uses This Product?

  • Who Uses This: Business Account Manager, Account Executive
  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 42% Medium, 30% Large

What Do G2 Reviewers Say About Tenfold?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of information in Tenfold, enhancing their call tracking and logging in SalesForce.
  • Users value the efficient call logging feature of Tenfold, enhancing their tracking and management of calls in SalesForce.
  • Users appreciate the CRM Integration of Tenfold, as it seamlessly logs calls into SalesForce for easy tracking.
  • Users value the integrations with SalesForce that streamline their dialing processes and call tracking.
  • Users appreciate the Salesforce Integration of Tenfold, enabling seamless call logging and tracking of contacts.
Cons
  • Users express frustration with Tenfold's limited features, especially regarding window loading and size limitations.
  • Users find Tenfold not intuitive, often struggling with loading issues and a frustratingly small window size.
  • Users often face screen issues with Tenfold, including loading failures and inconveniently small window sizes.
  • Users experience slow loading issues with Tenfold, causing frustration and the need for workarounds to access features.
  • Users experience slow performance with Tenfold, often needing workarounds to load properly, leading to frustration.

What Are Recent G2 Reviews of Tenfold?

What Are G2 Users Discussing About Tenfold?

NGNCloudComm

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate NGNCloudComm?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind NGNCloudComm?

  • Seller: Grupo NGN
  • Year Founded: 2014
  • HQ Location: Coral Springs, Florida
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 33% Medium

What Are Recent G2 Reviews of NGNCloudComm?

DialShree Predictive Dialer

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

Average Rating: 4.6/5.0

Total Reviews: 55

How Do G2 Users Rate DialShree Predictive Dialer?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind DialShree Predictive Dialer?

Who Uses This Product?

  • Top Industries: Insurance, Education Management
  • Company Size: 79% Medium, 14% Small

What Do G2 Reviewers Say About DialShree Predictive Dialer?

AI-generated summary from verified user reviews

Pros
  • Users value the agent productivity boost from DialShree's call barging and whisper options for enhanced support.
  • Users value DialShree's excellent customer support, providing timely assistance and enhancing the overall user experience.
  • Users value the daily use features of DialShree, enhancing call management and providing excellent customer support.
  • Users value the efficient dialing features of DialShree, enhancing their ability to assist agents effectively during calls.
  • Users value the recording features of DialShree, enhancing call management and agent assistance effectively.
Cons
  • Users experience delays when switching extensions, causing frustration and hindering efficiency with the dialer system.
  • Users experience slow extension switching with DialShree, leading to frustration and delays in their workflow.
  • Users experience significant time delays when switching extensions on the DialShree Predictive Dialer.

What Are Recent G2 Reviews of DialShree Predictive Dialer?

What Are G2 Users Discussing About DialShree Predictive Dialer?

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Bria

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Bria?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Bria?

  • Seller: CounterPath
  • Year Founded: 2002
  • HQ Location: Vancouver, BC
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®
  • Ownership: NASDAQ:CPAH
  • Total Revenue (USD mm): $12

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 55% Small, 41% Medium

What Do G2 Reviewers Say About Bria?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Bria's flexibility and feature-rich interface for enabling seamless communication and collaboration.
  • Users value the affordability of Bria, enjoying its sleek setup and reduced desk clutter.
  • Users love the easy setup and sleek design of Bria, enhancing workspace organization and usability.
  • Users appreciate the excellent call quality of Bria, enhancing their communication experience and maintaining a sleek workspace.
  • Users appreciate the connectivity of Bria, enabling seamless communication for salespeople away from the office.
Cons
  • Users experience performance issues with Bria, including lags, freezes, and frequent call disruptions impacting communication.
  • Users find it challenging to manage access issues, particularly in shutting off Bria and handling notifications during off-hours.
  • Users report audio issues with Bria, including sound problems and frequent call drops, impacting their communication experience.
  • Users report audio problems, including sound issues and dropped calls, impacting reliability for frequent phone use.
  • Users report call drops and reliability issues with Bria, impacting communication for essential business tasks.

What Are Recent G2 Reviews of Bria?

What Are G2 Users Discussing About Bria?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.1/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Ameyo, managing customer interactions with a simple and intuitive interface.
  • Users love the reliable and user-friendly features of Ameyo, enhancing efficiency in managing customer interactions.
  • Users value the efficiency of Ameyo, enhancing communication and streamlining customer interactions seamlessly.
  • Users appreciate the smooth integration with CRM tools, enhancing efficiency and customer satisfaction in managing interactions.
  • Users value the seamless omnichannel management of customer interactions, enhancing efficiency and response times significantly.
Cons
  • Users note the limited customization options in Ameyo, which hinder flexible reporting and workflow adaptability.
  • Users find the difficult setup of Ameyo challenging, especially for new users or small teams overwhelmed by complexity.
  • Users experience a steep learning curve with Ameyo, as the feature-rich interface can be overwhelming for newcomers.
  • Users often experience slow loading times, especially during heavy traffic, which impacts their overall experience with Ameyo.
  • Users find the complex features of Ameyo challenging, especially new users who struggle with navigation and setup.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

Zultys Integrated Contact Center

Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center.

Average Rating: 4.0/5.0

Total Reviews: 28

How Do G2 Users Rate Zultys Integrated Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Zultys Integrated Contact Center?

  • Seller: Zultys
  • Year Founded: 2006
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of Zultys Integrated Contact Center?

What Are G2 Users Discussing About Zultys Integrated Contact Center?

CallHub

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Average Rating: 4.8/5.0

Total Reviews: 32

How Do G2 Users Rate CallHub?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHub?

  • Seller: CallHub
  • Year Founded: 2011
  • HQ Location: Claymont, DE
  • LinkedIn® Page: www.linkedin.com
    217 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Political Organization
  • Company Size: 74% Small, 23% Medium

What Do G2 Reviewers Say About CallHub?

AI-generated summary from verified user reviews

Pros
  • Users find the call recording feature of CallHub essential for managing staff calls and sales efficiently.
  • Users value the ease of use of CallHub, enjoying flexible scaling and cost-effective call center functionalities.
  • Users value CallHub for its efficiency in managing staff calls and sales pipelines seamlessly.
  • Users appreciate the flexibility of CallHub, enabling scalable call center functions without long-term commitments.
  • Users appreciate the helpful features of CallHub, streamlining call management and enhancing sales efficiency.
Cons
  • Users report frequent call issues, including unexpected disconnections and echo during conversations affecting usability.
  • Users find the higher cost per minute and inadequate reporting features challenging for effective campaign management.
  • Users often face connection issues, experiencing unexpected call disconnections and echo problems during conversations.
  • Users experience dialer limitations such as unexpected call disconnections and echo during conversations.
  • Users find the cost per minute to be high, which affects the overall value of CallHub's features.

What Are Recent G2 Reviews of CallHub?

What Are G2 Users Discussing About CallHub?

Contivio

Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives. Calls, SMS and live chat activity can then be automatically captured against the appropriate NetSuite record, including recordings, dispositions, notes, transcripts and AI-generated summaries. Agents can place calls directly from NetSuite using Click-to-Dial, manage inbound and outbound interactions and work with customer context without continually switching between systems. Supervisors can monitor queues and agents in real time, listen to calls, whisper, barge and evaluate performance through dashboards and historical reporting. Contivio’s AI conversation intelligence can transcribe and summarize interactions, identify sentiment, intent, keywords and next steps, and turn customer conversations into structured business data. AI voice, chat and SMS agents can also automate common customer requests and transfer conversations to live agents with the relevant context. Contivio is available as a NetSuite SuiteApp and is designed for organizations that want a complete contact center platform with deep NetSuite integration, rather than a separate phone system or basic CTI connector. Contivio also supports integrations with Salesforce, HubSpot, Zendesk and Microsoft business applications.

Average Rating: 3.7/5.0

Total Reviews: 18

How Do G2 Users Rate Contivio?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Monitoring: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Contivio?

Who Uses This Product?

  • Company Size: 72% Medium, 22% Small

What Do G2 Reviewers Say About Contivio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the AI-powered omnichannel support of Contivio.com, enhancing customer engagement and agent efficiency.
  • Users value the AI-powered omnichannel support of Contivio.com, enhancing customer engagement through seamless communication channels.
  • Users value the deep CRM integration of Contivio, enhancing customer engagement and increasing sales efficiency.
  • Users appreciate the ease of use of Contivio.com, highlighting its straightforward setup and user-friendly admin interface.
  • Users appreciate the easy integrations with CRM systems, enhancing efficiency and customer engagement through unified omnichannel support.
Cons
  • Users experience limited chat functionality, as customization for different business needs requires contacting Contivio for additional setups.
  • Users find the interface overwhelming, mentioning difficulties in using features and inadequate configuration guidance.
  • Users express concern over the lack of clarity in configuration guidance, complicating their experience with Contivio.
  • Users find the limited customization of chat setups restrictive for different business needs across multiple websites.
  • Users report frequent login issues, including daily sign-ins and poor logout visibility, impacting call handling effectiveness.

What Are Recent G2 Reviews of Contivio?

What Are G2 Users Discussing About Contivio?

CloudCall

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Average Rating: 3.9/5.0

Total Reviews: 74

How Do G2 Users Rate CloudCall?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)
  • Call Routing: 7.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudCall?

  • Seller: CloudCall Group Plc
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, USA
  • LinkedIn® Page: www.linkedin.com
    67 employees on LinkedIn®
  • Ownership: LON: CALL

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About CloudCall?

AI-generated summary from verified user reviews

Pros
  • Users find CloudCall's interface remarkably easy to use, enhancing productivity and streamlining communication effortlessly.
  • Users appreciate the easy integration of CloudCall, enhancing productivity and streamlining communication with seamless CRM connectivity.
  • Users appreciate the seamless integrations of CloudCall, enhancing the ease of tracking candidate and client communications.
  • Users find the easy setup of CloudCall allows quick and efficient use, enhancing communication from the start.
  • Users find CloudCall's interface intuitive and supportive, facilitating efficient communication and easy access to important details.
Cons
  • Users experience poor call quality, with frequent disconnects and reliability issues hindering effective communication.
  • Users complain about frequent call drops with CloudCall, making it an unreliable communication tool.
  • Users report call connection issues with CloudCall, affecting communication and leading to frustrating experiences.
  • Users experience connection issues with CloudCall, leading to difficulties in maintaining communication during calls.
  • Users experience audio problems that disrupt call clarity, affecting communication during customer interactions.

What Are Recent G2 Reviews of CloudCall?

What Are G2 Users Discussing About CloudCall?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 323

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive design of Zendesk Contact Center, making it easy for support teams to manage interactions.
  • Users value the efficiency of Zendesk's unified communication, which streamlines support across various channels effectively.
  • Users appreciate the visibility Zendesk Contact Center provides, enhancing workflow management and team responsiveness significantly.
  • Users value the unified omnichannel support of Zendesk Contact Center, streamlining communication and enhancing responsiveness for better service.
  • Users value the exceptional customer support from Zendesk, with 24/7 assistance and extensive resources for troubleshooting.
Cons
  • Users face a inefficient workflow in Zendesk Contact Center, complicating tasks and escalating the learning curve.
  • Users face workflow disruption due to complexity and inconsistency, impacting efficiency and increasing the learning curve.
  • Users experience inefficiency due to inconsistent workflows and complex performance tracking that slows down daily operations.
  • Users express frustration over missing notification features for tickets and interactions, impacting workflow efficiency.
  • Users find the process complexity of Zendesk Contact Center challenging, impacting usability and requiring significant effort for management.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

C-Zentrix Contact Center

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate C-Zentrix Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind C-Zentrix Contact Center?

  • Seller: C-ZENTRIX
  • Year Founded: 2005
  • HQ Location: Gurgaon, India
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 45% Medium, 28% Large

What Do G2 Reviewers Say About C-Zentrix Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive dashboard of C-Zentrix, finding it easy to navigate and quick to learn.
  • Users value the customer support provided by C-Zentrix, especially appreciating its responsiveness and helpfulness.
  • Users appreciate the user-friendly interface and smooth call management of C-Zentrix, enhancing customer interactions.
  • Users value the seamless CRM integration of C-Zentrix, enhancing efficiency and improving customer interactions effortlessly.
  • Users value the easy integrations of C-Zentrix Contact Center, facilitating quick setup and enhanced customer interactions.
Cons
  • Users experience slow speed during high traffic, causing lagging issues that hinder productivity and user response times.
  • Users experience lagging issues during high traffic, impacting response times and making tasks time-consuming.
  • Users experience slow performance during high traffic, affecting response times and complicating access to reporting metrics.
  • Users experience system delays during high traffic, impacting response times and complicating the usability of the reporting dashboard.
  • Users find the pricing to be high, especially considering the limited features and support provided.

What Are Recent G2 Reviews of C-Zentrix Contact Center?

What Are G2 Users Discussing About C-Zentrix Contact Center?

Callture

Callture Business Phone is loaded with fantastic features including the latest innovations.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Callture?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Callture?

Who Uses This Product?

  • Company Size: 93% Small

What Are Recent G2 Reviews of Callture?

What Are G2 Users Discussing About Callture?

Call Box

Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries.

Average Rating: 4.2/5.0

Total Reviews: 78

How Do G2 Users Rate Call Box?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Call Box?

  • Seller: Call Box
  • Year Founded: 1988
  • HQ Location: Dallas, Texas
  • LinkedIn® Page: www.linkedin.com
    763 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Automotive
  • Company Size: 59% Small, 28% Medium

What Are Recent G2 Reviews of Call Box?

What Are G2 Users Discussing About Call Box?

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Average Rating: 4.1/5.0

Total Reviews: 38

How Do G2 Users Rate VICIdial?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)

Who Is the Company Behind VICIdial?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Small, 44% Medium

What Do G2 Reviewers Say About VICIdial?

AI-generated summary from verified user reviews

Pros
  • Users find VICIdial to be easy to set up and appreciate its scalability and robust reporting features.
  • Users value VICIdial for its lightweight, scalable solution with excellent reporting features for agent management.
  • Users find the easy setup of VICIdial incredibly convenient, enhancing their overall experience with the software.
  • Users value the great reporting services of VICIdial, enabling effective oversight of agent performance and costs.
  • Users love the easy setup process of VICIdial, making it simple to get started and utilize its features.
Cons
  • Users find the difficult implementation of VICIdial challenging, especially during initial setup and usability issues.
  • Users find the difficult learning curve steep, with challenging initial setup and outdated UI hindering usability.
  • Users find the learning curve steep, with initial setup and usability improvements needed for a better experience.
  • Users find the poor interface design of VICIdial complicated and visually outdated, leading to a steep learning curve.
  • Users face a challenging setup difficulty with VICIdial, making initial use frustrating and cumbersome.

What Are Recent G2 Reviews of VICIdial?

What Are G2 Users Discussing About VICIdial?

Ringostat

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

Average Rating: 4.9/5.0

Total Reviews: 49

How Do G2 Users Rate Ringostat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Ringostat?

  • Seller: Ringostat
  • Year Founded: 2013
  • HQ Location: Odessa, Ukraine
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Ringostat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Ringostat, enjoying straightforward setups and clear instructions throughout the process.
  • Users appreciate the reliability of Ringostat for its fast support and secure, effective business solutions.
  • Users value Ringostat's call tracking, as it helps optimize ad budgets and enhances customer acquisition significantly.
  • Users value the analytics features of Ringostat, enhancing decision-making and optimizing advertising efforts effectively.
  • Users value Ringostat's personalized business tool recommendations that enhance communication efficiency and optimize advertising budgets.
Cons
  • Users note a lack of intuitiveness with Ringostat's interface, requiring time to navigate hidden functions effectively.
  • Users find the outdated interface of Ringostat less appealing, hoping for a more modern and accessible design.
  • Users find the outdated interface of Ringostat a drawback, despite its intuitive usability after initial learning.
  • Users find the complex processes of Ringostat frustrating, noting that some functions are difficult to locate initially.
  • Users find Ringostat's inaccurate analytics limited, as it's mainly effective for phone communication, neglecting other channels.

What Are Recent G2 Reviews of Ringostat?

What Are G2 Users Discussing About Ringostat?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024