# Callture Reviews **Vendor:** Callture Communications **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.9/5.0 **Total Reviews:** 15 ## About Callture Callture Business Phone is loaded with fantastic features including the latest innovations. ## Callture Reviews ### 1. Toll free vanity number and fax number at a great price point **Rating:** 5.0/5.0 stars **Reviewed by:** Antonie M. | Registered Nurse, Emergency Cardiac Care Instructor Basi and Advanced Life Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Callture?** When I was looking for a toll-free number for my business, Callture was one of the easiest to set up and use. Not only was I able to secure a vanity number, it also came with a complimentary toll-free fax number. All faxes come in as an email (PDF) and even sending out is a breeze using the online platform. Not that I use it a lot, but nice to know it's there when you need it. My wife runs the office and all service requests are automatically forwarded to her cell phone. I like that you can set up extensions and time frames where incoming calls should go to voicemail. E.g., after 9 PM. The call centre automatically routes calls like a 24/7 switchboard operator. I have been using Callture for several years; the product is highly customizable, easy to use and reasonably priced. Thanks. Antonie Mulder. owner of bclsguy.com **What do you dislike about Callture?** When setting up announcements in call centre, you can use your own or create a computer generated voice. I wish the latter were an included option. **What problems is Callture solving and how is that benefiting you?** I've had no problems using Callture. I only reached out to this company to clarify some features. They were accommodating and easy to reach. ### 2. VOIP is the way to go with Phones. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Callture?** I found Callture after searching so many others and was impressed with the price and support they offered. I was up and running in no time. Transfer from the old provider was no issue for Callture **What do you dislike about Callture?** I have not found any downside yet. I have programmed the system to ring my office, and after four rings, it transfers to my cell phone. So if my internet goes down, I still get my calls. **What problems is Callture solving and how is that benefiting you?** I don't require a fax machine with Callture, internet fax is great. I always get my calls. If I am not at the office, it rings my cell phone. IF I have any questions, support is always able to help. ### 3. Callture worked flawlessly for us **Rating:** 5.0/5.0 stars **Reviewed by:** Al M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Callture?** We use them to service our toll free numbers - they forward the toll free numbers to whichever phone we select and we can change it easily. We also use them to handle our faxes - both incomming and outgoing! **What do you dislike about Callture?** Nothing. We like everything about the service and it just works like it should! **What problems is Callture solving and how is that benefiting you?** 1. Toll Free numbers. We have 3 toll free numbers. They service them and let us manage them easily from the website. 2. Faxes. We receive a lot of faxes every day. Before using Callture, people would complain our fax line is always busy. We no longer hear of that problem. ### 4. Easy to use and implement **Rating:** 5.0/5.0 stars **Reviewed by:** Darin R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Callture?** Call forwarding - easy to use and we don't miss important calls **What do you dislike about Callture?** Haven't found a downside yet, it just works like we need it to. **What problems is Callture solving and how is that benefiting you?** We needed to keep an 800 number that we had been using, and Callture solved the problem. ### 5. Callture is an Ethical Company that does right by our business. A Trusted Partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 30, 2022 **What do you like best about Callture?** I have been with Callture for more than a decade. Callture is among the only Telecommunications companies we've worked with, that does exactly what they say with ZERO surprises. The company is ethical, offers full-featured services and though I've rarely ever called for Customer Service -- when I've done so, I've found them to be warm, congenial, helpful, friendly and skilled. This is a good company, clearly run by genuine people who strive for long-term relationships. Callture is so good, I often take them for granted. Most trouble-free experience I've ever had with a company. **What do you dislike about Callture?** Nothing. The services provided are solid, the billing is as expected, they are accessible for any questions or help and they just do the right thing. **What problems is Callture solving and how is that benefiting you?** Telecommunications needs. We had a need for toll-free services and number-parking. Their fees are fair and predictable. ### 6. Excellent toll-free number service **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about Callture?** I get an email with voice mail recorded messages. Also, I was able to set up my own toll-free number. **What do you dislike about Callture?** I like everything about the service. I highly recommend Callture. **What problems is Callture solving and how is that benefiting you?** I wanted a special toll-free number; it was available. ### 7. Callture Dedicated Local Number For Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sean J. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Callture?** I can register a local number and route it to my mobile device. I can answer the call appropriately based on the displayed number. **What do you dislike about Callture?** The website admin tools are a little outdated but otherwise work fine. **What problems is Callture solving and how is that benefiting you?** They provide my business with a local area support line. The recorded conversations are useful when reviewing conversations with customers. ### 8. The company that gave my business a toll-free number! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Callture?** I have been using Callture for over 5 years. They organized my business toll-free number and gave me lots of relevant business information helping me. I recommend them if you need a toll-free number as they are professional, easy to do business with and affordable! **What do you dislike about Callture?** I haven't found anything I dislike about Callture! Its all positive! **What problems is Callture solving and how is that benefiting you?** They make it easy for my customers to call in with orders, questions etc. ### 9. Great customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Latin C. | Food Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Callture?** Callture is quite reliable and whenever we need customer service we had a prompt and efficient reply. **What do you dislike about Callture?** We wish we had proper training to use all Callture options and features **What problems is Callture solving and how is that benefiting you?** All our company telephony, fax, voicemails, VoIP ### 10. Good alternative to regular phone service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Callture?** They offer a great VOIP option that works on your laptop or on your cell phone, making the service very versatile. Their customer service is good, you don't wait long for someone to get back to you and they work on the problem until it's resolved. **What do you dislike about Callture?** The app has to be running in the background and if you forget to open it it doesn't ring. Also doesn't ring like your cell phone does so you need to keep the volume on. **What problems is Callture solving and how is that benefiting you?** It's allowing us to have a business line that's accessible from home so you don't have to give anyone your personal information. ### 11. Great Price! - Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Callture?** Callture is great value for your money. Fast and friendly service when you need it. Easy to use as well! **What do you dislike about Callture?** There is NOTHING I dislike about Callture or its service! **What problems is Callture solving and how is that benefiting you?** Callture is a great solution to managing our telephone needs!! ### 12. I Love Callture **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Callture?** Very accurate service and their customer service is very responsive. **What do you dislike about Callture?** I have no dislikes of Callture, only possitives. **What problems is Callture solving and how is that benefiting you?** A perfectly working 800 service. ### 13. Very Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Callture?** I have been with Callture for years. We have never experienced any connection problems or system outages from them. Customer support is also very good and very fast responses. They are very reliable. **What do you dislike about Callture?** There is nothing we dislike about Callture **What problems is Callture solving and how is that benefiting you?** 800# phone service ### 14. A+ product!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Callture?** I've used Callture for over 5 years. Excellent service, reliable product, easy-to-use. Cheers to being A+ **What do you dislike about Callture?** Polishing the mobile app would be nice touch. Good news is the website is very easy-to-use. **What problems is Callture solving and how is that benefiting you?** Makes having an 800-number very easy to manage and use to full benefit. ### 15. Works fine for what we use it for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Callture?** It gives us a working 800 number, keeps track of calls and voice mails. **What do you dislike about Callture?** It sometimes randomly goes straight to our voice mail, even when we pick up the phone. It's not entirely clear if this is Callture's fault or our phone line's fault. After only 10 voicemails, the box is full and we have to go in and manually delete them. **What problems is Callture solving and how is that benefiting you?** It has provided us with an 800 number and an easy way to keep track of our calls. ## Callture Discussions - [What is Callture used for?](https://www.g2.com/discussions/what-is-callture-used-for) - [View Callture pricing details and edition comparison](https://www.g2.com/products/callture/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A57%3A32+-0500&secure%5Bsession_id%5D=7445cda0-efd0-46c8-8620-c1a156c9ff1f&secure%5Btoken%5D=f2b6890566ad95e09be9a2bc262cd5fb350a75dbd45c7da3333eb68c4690fe7f&format=llm_user) ## Callture Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Callture Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,498 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,320 reviews)