Best Call Center Infrastructure (CCI) Software - Page 2

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

Voiso

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate Voiso?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Voiso?

  • Seller: Voiso
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Data Analyst
  • Top Industries: Information Technology and Services, Information Services
  • Company Size: 95% Medium, 14% Small

What Do G2 Reviewers Say About Voiso?

AI-generated summary from verified user reviews

Pros
  • Users value the consistent reliability of Voiso, appreciating its seamless omnichannel communication and scalability for growth.
  • Users love the ease of use of Voiso, as it seamlessly integrates multiple communication channels into one interface.
  • Users value the omnichannel workspace of Voiso, integrating multiple communication channels into a single, efficient interface.
  • Users are impressed by the unbelievable AI capabilities of Voiso, transforming call center operations and team outreach.
  • Users highlight the unbelievable AI capabilities of Voiso, significantly enhancing call center efficiency and effectiveness.
Cons
  • Users face complex processes for data export and analytics, requiring significant time and support for effective use.
  • Users find the inadequate reporting features hinder effective data access and understanding, complicating usability.
  • Users find the complexity of Voiso's setup challenging, especially for those less technically inclined.
  • Users find the lack of intuitiveness of Voiso frustrating, especially for non-technical users during setup and training.
  • Users find the learning curve for analytics features steep, requiring significant time and training for effective use.

What Are Recent G2 Reviews of Voiso?

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 180

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 46% Large, 36% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate Zoom Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Zoom Contact Center?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Farming, Information Technology and Services
  • Company Size: 46% Medium, 42% Small

What Do G2 Reviewers Say About Zoom Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Zoom Contact Center incredibly helpful for managing client interactions efficiently.
  • Users love the user-friendly interface of Zoom Contact Center, seamlessly managing calls and customer interactions efficiently.
  • Users value the efficiency of call routing in Zoom Contact Center, enhancing overall operational flow and client experiences.
  • Users appreciate the easy setup of Zoom Contact Center, facilitated by excellent support and a user-friendly interface.
  • Users value the seamless CRM integration of Zoom Contact Center, enhancing efficiency and improving client experiences significantly.
Cons
  • Users report experiencing call issues due to system lag and ineffective integration with traditional Zoom Phone.
  • Users report a lack of clarity in Zoom Contact Center, finding functionality and features overly complex and underwhelming.
  • Users express frustration with missing features in Zoom Contact Center, complicating call tracking and efficient management.
  • Users experience chat functionality issues with ZCC, leading to frustration and inefficiency during client interactions.
  • Users find the training resources inadequate, which leads to confusion around login issues and system availability.

What Are Recent G2 Reviews of Zoom Contact Center?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,368

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

Bevatel

Bevatel is a type of cloud-based contact center solution designed to help businesses enhance their customer service operations and streamline communication processes. This innovative platform provides organizations with the tools necessary to manage customer interactions across multiple channels, including voice, email, chat, and social media, all from a single interface. By leveraging advanced technology, Bevatel enables companies to improve response times, increase customer satisfaction, and ultimately drive business growth. The target audience for Bevatel primarily includes businesses of all sizes that are looking to optimize their customer service capabilities. This encompasses a wide range of industries, from retail and e-commerce to telecommunications and healthcare. Companies seeking to modernize their communication infrastructure or those experiencing rapid growth can particularly benefit from Bevatel’s flexible and scalable solutions. The platform is designed to accommodate the evolving needs of businesses, allowing them to adapt to changing customer expectations and market dynamics. Key use cases for Bevatel include managing high volumes of customer inquiries efficiently, providing a seamless omnichannel experience, and enabling remote work capabilities for customer service teams. The system’s cloud-based nature allows for easy access from anywhere, making it ideal for organizations with distributed teams or those looking to implement remote work policies. Additionally, Bevatel offers robust reporting and analytics features, empowering businesses to gain insights into customer interactions and agent performance, which can inform strategic decision-making. Bevatel stands out in the contact center software category through its comprehensive feature set, which includes intelligent call routing, automated workflows, and integration capabilities with existing business tools. These features not only enhance operational efficiency but also ensure that customers receive personalized and timely support. The platform’s user-friendly interface simplifies the onboarding process for agents, allowing them to become proficient quickly and focus on delivering exceptional customer experiences. Overall, Bevatel provides a powerful solution for organizations aiming to elevate their customer service operations. By combining advanced technology with a focus on user experience, Bevatel equips businesses with the necessary tools to meet the demands of modern customer engagement, fostering long-term relationships and driving success in an increasingly competitive landscape.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Bevatel?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Bevatel?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 36% Small, 16% Medium

What Do G2 Reviewers Say About Bevatel?

AI-generated summary from verified user reviews

Pros
  • Users value the easy-to-use interface of Bevatel, enhancing productivity and ensuring reliable communication.
  • Users commend Bevatel for its exceptional support and communication, enhancing efficiency and ease of use.
  • Users commend Bevatel for its excellent customer support, appreciating the effective communication and helpful service provided.
  • Users praise the easy setup of Bevatel, making it a stress-free transition to enhanced communication.
  • Users praise Bevatel for its excellent communication capabilities, streamlining client interactions and admin monitoring on one platform.
Cons
  • Users face integration issues with Bevatel, limiting functionality and complicating connections with other applications.
  • Users experience call issues with Bevatel, including slow call transfers and stability concerns during long-duration conversations.
  • Users express a need for more clarity in services, indicating that communication and understanding could be improved.
  • Users face connectivity issues with Bevatel, experiencing challenges with local service provider configurations and call stability.
  • Users find limited access frustrating, as features like messaging and group chats are not available on Bevatel.

What Are Recent G2 Reviews of Bevatel?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE
  • Total Revenue (USD mm): $1,583

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of NICE CXone, allowing efficient management of schedules and performance tracking.
  • Users value the enhanced analytics and customizable dashboard of NICE CXone for improved visibility and performance tracking.
  • Users value the efficient performance tracking of NICE CXone, enhancing customer interaction management and productivity.
  • Users find NICE CXone very helpful for managing schedules and enhancing visibility into performance and customer interactions.
  • Users appreciate the intuitive interface of NICE CXone, enabling efficient management of customer interactions and workflows.
Cons
  • Users face call issues with NICE CXone, including dropped calls, agent status problems, and lag in scripts.
  • Users often face technical issues with NICE CXone, including glitches and lack of support during critical operations.
  • Users find the learning curve steep due to unclear documentation and complex processes impacting overall usability.
  • Users express concerns over missing features like customizable dashboards and meaningful support options in NICE CXone.
  • Users experience poor customer support with insufficient help options and challenges contacting service departments directly.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 324

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Computer Software, Construction
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users highlight the efficient customer support of NUACOM, ensuring a smooth onboarding and setup experience.
  • Users appreciate the ease of use of NUACOM, highlighting its simple setup and intuitive process.
  • Users find the staff very helpful, providing excellent support and guidance throughout the setup and integration process.
  • Users praise the easy setup of NUACOM, highlighting a smooth transition and seamless onboarding experience.
  • Users appreciate the efficient customer service of NUACOM, noting smooth processes and helpful support throughout.
Cons
  • Users report call issues with NUACOM, including missed calls and dependency on stable internet for VoIP quality.
  • Users report call limitations with NUACOM, including issues with call access and integration with Keap CRM.
  • Users find the lack of features in NUACOM limits their experience, with expectations for more detailed call reports unmet.
  • Users experience dialer issues with slow refreshing and difficulties in adding numbers and accessing call logs effectively.
  • Users note that the product has a high cost, which may be a concern for budget-conscious buyers.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Amazon Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Amazon Connect?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Amazon Connect, benefiting from seamless implementation and efficient reporting tools.
  • Users commend the efficiency of Amazon Connect, highlighting its easy setup and smooth integration with tools like Zendesk.
  • Users value the flexibility and scalability of Amazon Connect, enabling seamless customization for cloud contact centers.
  • Users appreciate the easy setup of Amazon Connect, making integration and customization straightforward for their needs.
  • Users value the ease of use and comprehensive features of Amazon Connect, enhancing tracking and integration capabilities.
Cons
  • Users find that the complex setup and management can hinder usability, particularly for teams lacking AWS expertise.
  • Users find the initial setup complex, particularly if lacking AWS experience, making management challenging.
  • Users find the difficult setup challenging, particularly lacking support for teams unfamiliar with AWS configurations.
  • Users find improvements needed in Amazon Connect's integration and documentation for better functionality and usability.
  • Users find the initial setup complex, requiring significant tweaking and expertise, especially for those unfamiliar with AWS.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 412

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • LinkedIn® Page: www.linkedin.com
    108 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

Average Rating: 4.1/5.0

Total Reviews: 254

How Do G2 Users Rate 8x8 Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®
  • Ownership: NYSE:EGHT

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 52% Medium, 39% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 8x8 Contact Center, enjoying smooth integration and intuitive features.
  • Users appreciate the kind and knowledgeable representatives of 8x8 Contact Center, enhancing their overall experience.
  • Users appreciate the kind and knowledgeable customer support of 8x8 Contact Center, enhancing their overall experience.
  • Users appreciate the user-friendly interface and intuitive analytics of 8x8 Contact Center, enhancing efficiency and productivity.
  • Users praise the efficiency of 8x8 Contact Center, highlighting its intuitive design and smooth deployment process.
Cons
  • Users express frustration over missing features in 8x8 Contact Center, including limited reporting and cumbersome user onboarding.
  • Users experience poor customer support with slow resolutions and frustrating authentication issues affecting their overall satisfaction.
  • Users dislike the inability to warm transfer calls within the company, complicating agent communication and efficiency.
  • Users struggle with the complexity of configuration and interface, making it challenging to use 8x8 Contact Center effectively.
  • Users experience integration issues with 8x8 Contact Center, complicating usability and data management across platforms.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 625

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

DialedIn

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

Average Rating: 4.7/5.0

Total Reviews: 287

How Do G2 Users Rate DialedIn?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind DialedIn?

  • Seller: ChaseData
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Plantation, Florida
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Insurance Agent
  • Top Industries: Insurance, Telecommunications
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About DialedIn?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of DialedIn, simplifying tasks and enhancing productivity with its user-friendly design.
  • Users value the efficiency of DialedIn, as it delivers immediate access to customer data, streamlining their tasks.
  • Users highly value the increased motivation DialedIn brings to teams, enhancing engagement and productivity during outbound calls.
  • Users love the auto-dialing and quick connect features of DialedIn, significantly boosting their call efficiency.
  • Users appreciate the time-saving capabilities of DialedIn, enhancing efficiency and reducing manual entry errors significantly.
Cons
  • Users experience call issues such as delays, dropped calls, and difficulties locating voicemails, impacting their communication flow.
  • Users face dialer issues like call delays and drop-offs that hinder the overall experience despite efficiency improvements.
  • Users report slow performance with DialedIn, causing frustrating delays and disrupting workflow during busy periods.
  • Users express frustration with the missing features of DialedIn, impacting flexibility and efficiency in their workflows.
  • Users often experience slow loading times in DialedIn, which disrupts workflow and causes delays during busy periods.

What Are Recent G2 Reviews of DialedIn?

What Are G2 Users Discussing About DialedIn?

MyOperator

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

Average Rating: 4.1/5.0

Total Reviews: 81

How Do G2 Users Rate MyOperator?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind MyOperator?

  • Seller: MyOperator
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Noida, Uttar Pradesh
  • LinkedIn® Page: www.linkedin.com
    318 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 49% Small, 44% Medium

What Do G2 Reviewers Say About MyOperator?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from MyOperator, highlighting prompt responses and proactive assistance from account managers.
  • Users value the helpful support and seamless integration of MyOperator, enhancing their marketing experience significantly.
  • Users appreciate the ease of use of MyOperator, making communication management straightforward and efficient for their needs.
  • Users value the easy setup of MyOperator, enhancing their experience with seamless onboarding and support.
  • Users appreciate the proactive staff support from MyOperator, ensuring smooth onboarding and responsive assistance whenever needed.
Cons
  • Users highlight missing essential features in MyOperator, along with poor service quality and unresponsive support, impacting reliability.
  • Users face poor customer support from MyOperator, with delayed responses and unacknowledged issues impacting business efficiency.
  • Users note the lack of basic telephony features in MyOperator, hindering its overall effectiveness and usability.
  • Users report significant integration issues with MyOperator that hinder efficient usage and overall satisfaction.
  • Users highlight the poor UI design of MyOperator, describing it as outdated and clunky, hindering their experience.

What Are Recent G2 Reviews of MyOperator?

What Are G2 Users Discussing About MyOperator?

Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 150

How Do G2 Users Rate Squaretalk?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Squaretalk?

  • Seller: Squaretalk
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Jerusalem
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 58% Medium, 48% Small

What Do G2 Reviewers Say About Squaretalk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Squaretalk, appreciating the quick deployment and customizable workflows for their needs.
  • Users value the reliability of Squaretalk, benefiting from seamless communication and adaptable workflows across remote operations.
  • Users highlight the efficiency of Squaretalk, benefiting from adaptable automations and remote communication capabilities.
  • Users appreciate the adaptable automation of Squaretalk, enhancing efficiency and enabling tailored workflows for their needs.
  • Users value the powerful reporting tools and AI analytics, enabling actionable insights and enhanced operational performance.
Cons
  • Users note the limited features of Squaretalk, wishing for more advanced options and flexibility in future updates.
  • Users find the difficult setup process for advanced workflows can be overwhelming and confusing at times.
  • Users find the missing advanced features in Squaretalk limit its overall functionality and integration capabilities.
  • Users find some of Squaretalk's advanced features complex, making it less intuitive for new users initially.
  • Users find that the complexity of settings and features in Squaretalk can overwhelm new users and affect usability.

What Are Recent G2 Reviews of Squaretalk?

What Are G2 Users Discussing About Squaretalk?

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

How Do G2 Users Rate Freshcaller?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Freshcaller?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Freshcaller?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple and clean UI of Freshcaller, making it easy to use and set up.
  • Users value the automation features of Freshcaller, enhancing efficiency and ensuring timely customer interactions.
  • Users value the call recording feature of Freshcaller, enhancing their overall communication efficiency and experience.
  • Users value the simple and clean UI of Freshcaller, enhancing their communication experience effortlessly.
  • Users find the dial pad and recording features of Freshcaller valuable for a seamless calling experience.
Cons
  • Users feel the lack of features in Freshcaller limits functionality and hampers their overall experience.
  • Users feel the lack of detailed contact information limits the usefulness of Freshcaller for managing interactions effectively.
  • Users find the lack of detailed contact information frustrating, particularly missing recent call notes for better follow-up.
  • Users find the lack of detailed contact information frustrating, missing important features like recent call notes.
  • Users report poor customer support, particularly slow response times affecting urgent issue resolutions with Freshcaller.

What Are Recent G2 Reviews of Freshcaller?

What Are G2 Users Discussing About Freshcaller?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024