Gradient Labs
Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their suite of specialist AI agents automate long-running processes in financial services, from lending and disputes to KYC. These agents work together across frontline support on voice, text, and email, back-office workflows, and all the operations in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry. 60% resolution on day one, 80 to 90% in mature deployments AI agents accessible to over 32 million end-users across the customer base 100,000+ outbound voice AI calls per month Half a million unique customer conversations at 98% QA at a large European digital bank, beating human agents 20% higher resolution and 10% higher CSAT than Sierra in a recent bake-off Undefeated in head-to-head evaluations against other AI agents 80+ CSAT across deployments, 16% higher than human agents at Zego Over 900% revenue growth in the last year
Average Rating: 5.0/5.0
Total Reviews: 3
How Do G2 Users Rate Gradient Labs?
- Understanding: 10.0/10 (Category avg: 8.8/10)
- Ease of Use: 8.9/10 (Category avg: 9.1/10)
- Reliability: 10.0/10 (Category avg: 8.8/10)
Who Is the Company Behind Gradient Labs?
- Seller: Gradient Labs
- Year Founded: 2023
- HQ Location: London, GB
- Twitter: @GradientLabsAI
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LinkedIn® Page: www.linkedin.com
31 employees on LinkedIn®
Who Uses This Product?
- Company Size: 67% Medium, 33% Small
What Do G2 Reviewers Say About Gradient Labs?
AI-generated summary from verified user reviews
Pros
- Users rave about the exceptional customer satisfaction with Gradient Labs, thanks to their responsive support and effective chatbot.
- Users commend the responsive customer support of Gradient Labs, enhancing their overall support delivery and efficiency.
- Users appreciate the instantly responsive support from Gradient Labs, enhancing customer interactions and operational efficiency.
- Users value the instant and effective chatbot responses from Gradient Labs, enhancing support efficiency and customer trust.
- Users commend the exceptional communication of Gradient Labs, enhancing customer support with intelligent, responsive chatbot solutions.
Cons
- Users report technical issues due to the product's early-stage development, though the team responds quickly to feedback.
- Users encounter usage limitations with Gradient Labs due to its early-stage development and missing capabilities compared to competitors.
- Users find limited features compared to competitors like Fin AI, though the team is responsive to feedback and improvements.
- Users note missing features compared to competitors, though appreciate quick responses and improvements from the Gradient team.
What Are Recent G2 Reviews of Gradient Labs?
"Redefining Customer Support in Insurance with Gradient Labs"
Rating: 5.0/5.0 stars
— Rhys P.
"Top Platform, Top People, Top Results"
Rating: 5.0/5.0 stars
— James M.

