Best AI Agents For Business Operations for Small Business - Page 2

How Many AI Agents For Business Operations Products Does G2 Track?

Total Products under this Category: 2,160

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Sintra AI (+21.31%) - Among all products in this category, Sintra AI recorded the largest rating increase compared to last month

Last updated: September 30, 2026

How Does G2 Rank AI Agents For Business Operations Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 184,400+ Authentic Reviews
  • 2,160+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents For Business Operations

G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence

Highlighted products: ClickUp, Notion, Microsoft Copilot, Synthflow, Frontier, Jotform AI Agents, Asana, and monday AI Work Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=synthflow&focus%5B%5D=openai-frontier&focus%5B%5D=jotform-ai-agents&focus%5B%5D=asana&focus%5B%5D=monday-com&segment=small-business)

viktor.com

Viktor is an AI employee that lives in Slack and Microsoft Teams. AI for the rest of us. Most AI tools wait for a prompt, answer in a chat window, then forget everything. Viktor is different. He works where your team already works, connects to 3,200+ business tools, learns how your company operates, and actually does the work: pulling reports, managing ad campaigns, building dashboards, researching leads, automating workflows, and shipping code. You talk to him like a teammate. He gets smarter about your business every day. What Viktor does - Works across your entire stack in one message. Pull Meta Ads data, analyze it, update Notion, and open a Linear issue, all from a single Slack or Teams message. - Acts proactively, not reactively. Viktor watches how your team works, flags issues before you ask (SSL problems, page-indexing gaps, ad spend drift), and suggests automations on his own. - Runs scheduled work 24/7. Daily metrics digests, weekly audits, monthly reconciliations, all running autonomously. - Delivers real, professional output. Board-ready PDFs, Excel models, and slide decks with real charts and tables, not walls of text. - Builds and ships software. Viktor clones repos, opens pull requests, triages bugs, and deploys full web apps (dashboards, portals, internal tools) from a single message. - Remembers your company. Persistent memory means he retains past decisions, team preferences, and processes across every conversation. Who Viktor is for Founders, operators, and teams who need analyst, operations, marketing, and engineering capacity but cannot hire for every gap. Viktor speaks marketing, SEO, finance, ops, and engineering, a combination that is impossible to hire for in one person. He scales from a two-person startup to growing companies that need shared context across the whole team. Integrations 3,200+ tools including Stripe, HubSpot, Meta Ads, Google Ads, PostHog, Linear, Notion, GitHub, and Salesforce. If a connection does not exist yet, Viktor can build one. Security and compliance SOC 2 compliant, GDPR aligned, CCPA compliant, and CASA Tier 3 certified. Sensitive actions run through an approval flow, so your team stays in control. Getting started Add Viktor to your Slack or Microsoft Teams workspace in one click and start working. Get Started for Free at viktor.com.

Average Rating: 4.8/5.0

Total Reviews: 59

How Do G2 Users Rate viktor.com?

  • Personalization: 10.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 10.0/10 (Category avg: 8.9/10)
  • Route To Human: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind viktor.com?

  • Seller: Viktor.com
  • Company Website:
  • Year Founded: 2026
  • HQ Location: United States
  • Twitter: @viktor__com
    4,560 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 97% Small, 3% Medium

What Are Recent G2 Reviews of viktor.com?

Devin AI

From migrating millions of files to fixing thousands of lint errors, Devin can clear your backlog, modernize your codebase, and help you build more.

Average Rating: 4.3/5.0

Total Reviews: 85

How Do G2 Users Rate Devin AI?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.5/10 (Category avg: 8.9/10)
  • Route To Human: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Devin AI?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Small, 26% Medium

What Do G2 Reviewers Say About Devin AI?

AI-generated summary from verified user reviews

Cons
  • Users experience complexity issues with Devin AI, particularly due to its overreaching changes and session reliability problems.
  • Users express frustration with feature issues as Devin overreaches in code changes and struggles with session reliability.
  • Users often experience slow performance with Devin AI, especially during extended sessions, leading to frustration and inefficiency.
  • Users report issues with software bugs causing unexpected code changes, leading to frustration and extra review time.

What Are Recent G2 Reviews of Devin AI?

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,706

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How Do G2 Users Rate HubSpot Sales Hub?

  • Personalization: 8.3/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 7.7/10 (Category avg: 8.9/10)
  • Route To Human: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)

Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of HubSpot Sales Hub, appreciating its streamlined organization and integrations.
  • Users appreciate the customizability and user-friendly interface of HubSpot Sales Hub, enhancing their sales management experience.
  • Users value the comprehensive visibility of HubSpot Sales Hub for managing sales efforts and forecasting effectively.
  • Users value the excellent lead management provided by HubSpot Sales Hub, enhancing organization and efficiency significantly.
  • Users value the intuitive interface of HubSpot Sales Hub, which simplifies navigation and enhances productivity.
Cons
  • Users find missing features in HubSpot Sales Hub, including limited lead creation and incomplete mobile app functionality.
  • Users find the limited features of HubSpot Sales Hub, like dashboard limitations and mobile app functionality, frustrating.
  • Users face a large learning curve, finding the system confusing without extensive training on contacts versus leads.
  • Users find HubSpot Sales Hub to be expensive, especially as costs increase and bugs persist affecting usage.
  • Users find HubSpot Sales Hub significantly limited in customization, hindering efficient outreach and task management.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

Sierra

Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI.

Average Rating: 4.5/5.0

Total Reviews: 127

How Do G2 Users Rate Sierra?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Sierra?

  • Seller: Sierra
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    1,043 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 52% Small, 34% Medium

What Do G2 Reviewers Say About Sierra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sierra, highlighting its fast implementation and responsive support team.
  • Users find Sierra to be highly efficient, enhancing task performance and streamlining operational workflows effectively.
  • Users find Sierra's efficiency remarkable, enhancing task performance and streamlining workflows across various integrations.
  • Users appreciate the easy integrations of Sierra, streamlining workflows and enhancing overall efficiency in operations.
  • Users value the powerful integration capabilities of Sierra, enhancing collaboration and efficiency across teams seamlessly.
Cons
  • Users find Sierra expensive, noting limited transparency in pricing that complicates long-term cost assessment.
  • Users find the bug issues in Sierra problematic, citing a complex setup process and more bugs than competitors.
  • Users find the complex configuration process challenging and report more bugs compared to competing products.
  • Users find the complex setup process of Sierra frustrating, along with a higher number of bugs compared to competitors.
  • Users dislike the cost limitations of Sierra, finding transparency on pricing and long-term expenses lacking.

What Are Recent G2 Reviews of Sierra?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,911

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How Do G2 Users Rate HubSpot Service Hub?

  • Personalization: 9.1/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.0/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
  • Users appreciate the user-friendly ticketing management of HubSpot Service Hub, enhancing efficiency and customer satisfaction.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.
  • Users experience ticketing issues due to limited merging features and slower response times compared to other helpdesk solutions.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,751

How Do G2 Users Rate Fin?

  • Personalization: 9.1/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.0/10 (Category avg: 8.9/10)
  • Route To Human: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express frustration with poor customer support, citing long response times and inadequate assistance from agents.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 290

How Do G2 Users Rate SalesCaptain?

  • Personalization: 7.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 6.7/10 (Category avg: 8.9/10)
  • Route To Human: 6.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Expensify

Expensify is the easiest way to do your expenses, travel, and corporate cards. Built for businesses of all sizes and trusted by 15 million members worldwide. Don't believe us? Even G2 uses Expensify!

Average Rating: 4.5/5.0

Total Reviews: 5,678

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How Do G2 Users Rate Expensify?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind Expensify?

  • Seller: Expensify
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @Expensify
    14,060 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    229 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 35% Small

What Do G2 Reviewers Say About Expensify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Expensify, simplifying expense management and enhancing workflow efficiency.
  • Users appreciate the efficient expense tracking of Expensify, significantly reducing manual work and enhancing organization.
  • Users appreciate the efficiency of Expensify, enjoying streamlined expense management and quick reimbursement processing.
  • Users love how Expensify provides effective expense management, streamlining receipt tracking and reimbursement processes effortlessly.
  • Users appreciate the convenience of Expensify, enjoying seamless expense management and effortless receipt uploads.
Cons
  • Users find the receipt management process slow and often require manual entries, causing frustration and delays.
  • Users find the manual entry process challenging, as it often requires repetitive input despite using auto-scan features.
  • Users find the interface not intuitive, with hidden features complicating navigation and usability for new users.
  • Users experience upload issues with slow recognition of new receipts, affecting task completion and overall efficiency.
  • Users face a challenging learning curve with Expensify, particularly when navigating advanced features and workflows.

What Are Recent G2 Reviews of Expensify?

What Are G2 Users Discussing About Expensify?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,104

How Do G2 Users Rate Birdeye?

  • Personalization: 9.4/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.6/10 (Category avg: 8.9/10)
  • Route To Human: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Airtable

Airtable’s AI app platform is the easiest way to build custom apps to accelerate your business operations. Turn your data into custom apps, automations, and AI agents - no technical expertise required. Your teams can move from idea to impact in minutes. More than 500,000 organizations, including 80% of the Fortune 100, use Airtable to manage, build their businesses and enable citizen development. The result? Faster innovation, better customer experiences, enterprise-grade governance, and a modern way to work across teams. Get the free edition today at airtable.com

Average Rating: 4.6/5.0

Total Reviews: 3,211

How Do G2 Users Rate Airtable?

  • Personalization: 9.8/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Airtable?

  • Seller: Airtable
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • Twitter: @airtable
    63,795 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,268 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Project Manager
  • Top Industries: Non-Profit Organization Management, Marketing and Advertising
  • Company Size: 60% Small, 26% Medium

What Do G2 Reviewers Say About Airtable?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Airtable, appreciating its flexibility and seamless project management capabilities.
  • Users love Airtable's automation features for seamless data updates and effective email outreach, enhancing overall efficiency.
  • Users value the versatility of Airtable, enhancing collaboration and improving team efficiency across various projects.
  • Users value the flexibility of Airtable, enabling easy customization and adaptability for various project needs.
  • Users find Airtable's intuitive layout enhances collaboration and simplifies data management across teams.
Cons
  • Users find the learning curve steep, struggling to navigate formulas and features, especially beginners and with large datasets.
  • Users find the missing features in Airtable to limit functionality, especially in integrations and customization options.
  • Users find the limited features of Airtable frustrating, especially regarding integrations and customization options.
  • Users find learning difficulty in Airtable, especially with complex formulas and a challenging user interface for beginners.
  • Users find Airtable's pricing expensive and wish for more affordable options for read-only access and essential features.

What Are Recent G2 Reviews of Airtable?

What Are G2 Users Discussing About Airtable?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

How Do G2 Users Rate Kore.AI?

  • Personalization: 9.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Dust

Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.

Average Rating: 4.6/5.0

Total Reviews: 87

How Do G2 Users Rate Dust?

  • Personalization: 9.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.5/10 (Category avg: 8.9/10)
  • Route To Human: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Dust?

  • Seller: Dust
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • Twitter: @DustHQ
    11,894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 33% Small

What Do G2 Reviewers Say About Dust?

AI-generated summary from verified user reviews

Pros
  • Users love the ability to build personalized assistants, enhancing their productivity and AI utilization effectively.
  • Users love the easy customization of AI agents in Dust, enhancing collaboration while ensuring data security.
  • Users appreciate the user-friendly interface of Dust, which makes creating and customizing AI agents straightforward and efficient.
  • Users value the flexibility of Dust, enabling easy customization and collaboration while ensuring data privacy.
  • Users value Dust for its user-friendly interface, enabling easy creation and secure management of AI agents.

What Are Recent G2 Reviews of Dust?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 1,898

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Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

Price: ~~$25-54/month~~ → $21-46/month

View this exclusive G2 deal

How Do G2 Users Rate Tidio?

  • Personalization: 7.9/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.5/10 (Category avg: 8.9/10)
  • Route To Human: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's ease of use exceptional, enhancing communication with customers effectively and effortlessly.
  • Users appreciate Tidio for its immediate customer support, enhancing engagement and satisfaction in service delivery.
  • Users value the efficient AI chatbots of Tidio, ensuring quick customer responses and smooth communication.
  • Users find Tidio's easy setup incredibly helpful, enabling a smooth start and efficient configuration.
  • Users appreciate Tidio's real-time answers and easy setup, enhancing customer engagement and overall experience dramatically.
Cons
  • Users find Tidio expensive, especially for freelancers seeking customizable pricing and features to fit their needs.
  • Users find the limited customization options frustrating, wishing for more control over chat features and workflows.
  • Users find Tidio's pricing model expensive, suggesting a need for more affordable options for small businesses.
  • Users find the missing features in Tidio, such as geolocation, limiting its affordability and usability across plans.
  • Users desire more features from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

Retell AI

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs.

Average Rating: 4.8/5.0

Total Reviews: 2,612

How Do G2 Users Rate Retell AI?

  • Personalization: 8.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.5/10 (Category avg: 8.9/10)
  • Route To Human: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Retell AI?

  • Seller: Retell AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Palo Alto, US
  • Twitter: @retellai
    3,181 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 3% Small, 0% Medium

What Do G2 Reviewers Say About Retell AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Retell AI, appreciating its user-friendly interface and straightforward setup.
  • Users appreciate the ease of use and simplicity in Retell AI, making it accessible for all skill levels.
  • Users appreciate the simple and clean UI of Retell AI, making setup and use quick and intuitive.
  • Users appreciate the seamless integrations of Retell AI, enhancing automated workflows and operational efficiency significantly.
  • Users appreciate the easy-to-use interface of Retell AI, making integration and navigation simple for everyone.
Cons
  • Users are frustrated by the missing features, such as agent limits and international number support, hindering usability.
  • Users find the cost per call for Retell AI to be on the higher side, impacting their experience.
  • Users find the steep learning curve of Retell AI challenging, especially without a technical background or proper guidance.
  • Users find the limited features of Retell AI restrictive, especially lacking SIP trunking integrations and testing options.
  • Users experience a poor understanding of Retell AI’s features, finding the setup process confusing and redundant.

What Are Recent G2 Reviews of Retell AI?

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 636

How Do G2 Users Rate HighLevel?

  • Personalization: 9.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 7.5/10 (Category avg: 8.9/10)
  • Route To Human: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • Twitter: @gohighlevel
    8,862 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 64% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the flexibility and comprehensive features of HighLevel, finding it easy to set up and integrate.
  • Users appreciate the all-in-one functionality of HighLevel, enhancing efficiency in marketing, sales, and client management.
  • Users praise the excellent customer support of HighLevel, appreciating their responsiveness and active feature requests.
  • Users value the extensive feature set of Go HighLevel, appreciating its depth and constant innovation in marketing tools.
  • Users value the intuitive automation setup in HighLevel, enhancing their workflow and client management effectively.
Cons
  • Users find the steep learning curve of HighLevel challenging, complicating their ability to leverage its extensive features.
  • Users desire more missing features in HighLevel, impacting functionality like email marketing and live streaming capabilities.
  • Users face a steep learning curve with HighLevel, requiring significant effort to master its numerous features and updates.
  • Users find HighLevel to be not intuitive, often feeling overwhelmed by its complexity and learning curve.
  • Users express concern over poor customer support, finding the team uninformed and responses often vague.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated