Shared Inbox Software Discussions

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Read more

Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own?

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I really think you need to consider creating a calendar app for idevices and android. That would make it a complete communication solution.

There are often hidden gems in any SaaS workflow - what have you found that might be just below the surface?

We are always looking to make things easier; what's the best way to do that without breaking the bank.

I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences

I deal with lots of projects and a lot of tasks. any suggested training?

I added my boss to my account, now I'm his admin. Is it possible for us both to be admins?

We need to flag P1, P2, P3 and Projects in the tickets. Is there a property or way to flag a ticket for support purposes.

A bit confusing for users.

N/A

No questions.

Hi there, When I use Gemelius, I sometimes get emails sent from myself. I believe these are emails to remind me to follow up, but I am the one who sent them and it gets pretty confusing. In Gmail, the email is in bold and looks as if someone had responded to the thread, but apparently, it was... Read more

You'd have the perfect CRM with that.

Gmelius has a board feature that helps classify or track the progress of a workflow. If you have a workflow/use other than lead-related let me know 🙂

Hi, My name is Alvaro. I wrote a full and long review about Front but the information has not been saved, apparently. After sending my original review I entered again to the review form just to check something about the questions, and it looks like the system has only registered this last visit,... Read more

At Homebound we have built an internal proudct to manage projects. I would like to learn more about using Front to support that product.

Is there a reminder button to remind co-workers to answer your email sitting in their inbox?

Sometimes when an email is being assigned to my team and to many others as well, then I don't have the choice to assign it to all the rest of the groups so I have to choose only one, basically some emails do not refer to my department any more and I don't want to receive any other notifications.... Read more

how do i fix my email signiture

For us, all the innovations that are introduced are very useful to improve our performance.

I've struggled to get Gmelius to recognise my shared work calendar. I would like to be able to automatically block off time I'm available or not available based upon my existing meeting schedule in Google.

Phone: iPhone 11 Pro Max iOS version: 14.2 Carrier: Sprint App Version: 1.1.1

To customer: I will follow up with you on Tuesday, November 10th to see if your product has arrived.

Using Word to do a mail merge for sales/solicitation purposes

Please advise why we are unable to limit the number of live chats that come in, and why you have to have a tab open solely for chat?

It would be great if someone can help on this or else be inventive for it to be implemented by some time tracking software

Can we expect Instagram integration in Freshdesk soon ? This will make it more effective I think.

The bcc and link must be re-copy and pasted and it slows down the speed I have with my campaigns. If it would automatically save when I create it, that would be great. I also wish I could save changes I make in a template from a campaign view

Is there a way for a per-person performance report to be sent to that person's superior on a daily basis? Like, at the end of the day, a shift leader is sent a report that has their team's performance breakdown for that day, without having to go inside the analysis dashboard?

This would be an awesome way to stay organized personally. I’d live to know! Thanks!

Like if I use this as my personal email , can others using a different domain sent and receive email/messages from me?

Instead of counting days for sequences it would be great to pick a day and time and have the emails send out like that. Next Question: If I get an OOO (Out Of Office-Automatic Reply) how to keep those emails still apart of the sequence even though a reply was gotten.

We currently use asana for tasks but it really doesn't integrate well with google and gmail in particular. Would love to be more gmail based as that is where so much of our work is based. Is there a way of linking the two - ideally so we can transition away from asana and just use gmelius... Read more

Front's great at managing our emails, but it'd be cool to be able to understand more and deeper about the people we respond emails with

We use Zoho Books to charge our clients for tickets we closed. Currently we have to manually recreate tasks in Zoho Books which were closed in FreshDesk. It will be nice if Closed task from FreshDesk can automatically be added to Zoho Books Time Sheets.

I haven't found a way to recall messages in Front. I've seen their is a timing after you send it but once send I don't think there is a way to call it back

Asana integration, slack integration, Google Calendar integration.

I feel that Front Chat is subpar compared to the typical very high level of UX / UI of Front products. While I understand that you need a lot of time and resources to catch up with companies like Intercom which have been almost fully focused on their chat experience I believe that Front Chat... Read more

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I would love to rely on it more but it's too buggy

I found small businesses are hard to be able to afford some of your subscription packages. are you perhaps planning to lower your prices?

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When searching for a certain email, sometimes the system can't find it but I know that the email exists.

API