Help Desk Solution Discussions
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Hi everyone!
I'm in the process of researching the most effective help desk solutions to improve our customer support operations. While exploring various platforms, I turned to G2 for trusted peer reviews and industry insights. Based on user ratings and feature comparisons, I’ve put... Read more
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common question.
common question.
Posted within Desk360
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Lots of people use more than one platform to keep track of their workflow. JIRA is the most used one among all other platforms. Because some customers issues cannot be solved at that moment and needs to go to technical team. So, it would be really great if tickets can be linked to certain JIRA... Read more
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Pinned by G2 as a
common question.
common question.
Posted within Desk360
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Desk360 offers multi-user capability and lets users to create different groups/teams for specific assignments. For example, when you can create a WhatsApp group and add your customer representatives inside this group, they will only answer to the messages coming from WhatsApp channel.
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common question.
common question.
Posted within Desk360
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Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own?
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Pinned by G2 as a
common question.
common question.
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