Genesys App Foundry Marketplace Software Discussions

Lightico already offers an absolutely amazing array of benefits, but what would you like to get out more?

I would like to have a duplicate account to separate teams

I think a live chat integration would be great for most companies as it allows the problem to be resolved faster, apart from the fact that most people don't have the time to email or call the company.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

Yes this will give real-time insights of your organization

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Read more

I would like to hear some really good side apps that are very useful for other organizations which we might consider buying if it is a huge help. I always wondered what other people use to make their life easier.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

I would like. tohave Zendesk integrated that for every user created I have a new user in Zednesk.

Limitation in explore

When in zendesk chat you receive an audio alarm but this feature is not present in zendesk agent

Is using the 're-engage' button the easiest way to send a reminder for an unanswered request?

We currently have thousands of customers and might consider implementing or deploying the Chat tools for certain inquiries. Should we offer this to a limited number of customers first, or what do you consider a best strategy to try it out?

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Is there a way to customize the dashboards using Java scripts?

I need to know how to update to the latest updates.

I dont find background noise suppression feature in Skype which is available in Teams. Does anyone know how to suppress background noise .

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

when will be linked to consumer

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Aside from simply plugging keywords, tool will be better if we can add syntaxes or and command that can target words or phrases within the transcription in a way that the moment designer can narrow down into specific time, part of conversation etc.

Is there a plan for lightico to expand beyond the bt hub and on to places like insurance companies etc, basically any companies which have scripts for the staff to read out unnecessary? I myself find with companies I use outside of work they dont really use it and are still stuck in the old... Read more

Every now and again some of my customers say that they are unable to connect to the email or text due to cookies, and so far i have now found away around this,

Need more information on RPA - Appian tool

Deberian tener la facturacion en el mismo portal como pasa con la mayoria de las plataformas. Es incomodo tener que loguearse en otra plataforma para poder ver la facturacion.

would be nice to get a search function to select the device colour memory instead of having to scroll through all of them

Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes.

Please share more details on using the live chat instead of the chatbot to submit my requests.

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

Is Amazon Polly by any chance available online on the Internet for free to all users who do not have an AWS account, to perform small tasks to produce short audio files, short IVR messages, short audiobooks, etc.? If so, where can one find the service similar to free online Grammarly checker... Read more

download an application software for the PCs at my company to use and log into easier?

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