# Is there a proper way to use the Search function when looking for a certain email?

When searching for a certain email, sometimes the system can't find it but I know that the email exists.

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Owner / CEO at Easel.ly
- Net upvotes: 1


## Comments
### Comment 1

Yes the search field is very extended, for example you can search the previous communication by proper email address in the last field named Contacts, on the right side in the search field.



##### Comment Metadata
- Posted at: over 6 years ago
- Author title: CCare Co




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

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[Help Desk](https://www.g2.com/categories/help-desk)

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