Shared Inbox Software Discussions

I would love to rely on it more but it's too buggy

I would love to be able to recall emails in case they contain errors

This is an image of my left hand pane in Gmail - https://i.imgur.com/5B88ko6.png - I like to drag emails from the list into folders, it's quick and easy. Recently, the Gmelius boards and Shared Conversations appeared in a separate section in this... Read more

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

I have tried to add Grammarly to Front in the past with no success.

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Sometimes it would be better if we could change the cards for easier viewing.

I would like to have a duplicate account to separate teams

https://kbhgames.com/ https://kbhgames.com/

I would like to quickly create a contact list to send bulk messages.

iwish you guys to add the extension for multiple browsers including firefox

I think a live chat integration would be great for most companies as it allows the problem to be resolved faster, apart from the fact that most people don't have the time to email or call the company.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Read more

I would like to hear some really good side apps that are very useful for other organizations which we might consider buying if it is a huge help. I always wondered what other people use to make their life easier.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

I would like. tohave Zendesk integrated that for every user created I have a new user in Zednesk.

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

When in zendesk chat you receive an audio alarm but this feature is not present in zendesk agent

We currently have thousands of customers and might consider implementing or deploying the Chat tools for certain inquiries. Should we offer this to a limited number of customers first, or what do you consider a best strategy to try it out?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

I need to know how to update to the latest updates.

I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything.

Question is easy: Basically how it has helped your organization on different aspects.