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We currently use a SUPER old SugarCRM account for our Obsessive Care Pipeline for Customer Support. We're looking at moving over to something newer. We have a webform already on our website that we use and want to keep using. We want to be able to use that and have the form load into a help... Read more

Pricing

Its been 2 months I am trying to understand how reports work here and its been more than an hour their tech support is trying to generate one report I don't think these reports are meant for ceo -- you might need one programmer for this.

Currently most communities are run by dedicated forum software, but since Helprace is a support software, I was wondering if anyone used it as a forum software only?

Integrating with third party systems offering API’s is a walk in the park for Freshdesk. The integration process has been made so seamless that you can get it done in just a few clicks and your support and sales experts will never have to worry about fetching customer data again as it would... Read more

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals. Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available... Read more

Our mission here at Freshdesk is to make “Customer support ridiculously easy”. Keeping that in mind our software has been designed to make your support process as robust and efficient as possible. We can guarantee you that the automations within the product helps you save a minimum of 25% of... Read more

We are always open to suggestions and feedbacks from our customers who use our product. We always listen to the feature requests made by our customers and then design our roadmap on rolling out the features requested based on its feasibility and popularity amongst the users.

Our chat and phone lines are open round the clock 5 days a week. But we are available 24/7 for our customers on email and on our social media channels.

Setting up your support system using Freshdesk is quite plain-jane. That’s only because you are provided with all the support that you require in the form of demo’s and webinars about the software and its usage. Detailed documents like the admin and agent guide are always available for your... Read more

Freshdesk’s easy to use and intuitive interface lets you set up and deploy your support system in under 5 minutes. The admin settings page has been designed to be self-explanatory, which makes it very easy to customize your system with very minimal, or no handholding.

This is an image of my left hand pane in Gmail - https://i.imgur.com/5B88ko6.png - I like to drag emails from the list into folders, it's quick and easy. Recently, the Gmelius boards and Shared Conversations appeared in a separate section in this... Read more

Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes.

I recently found out that another team close to ours is also using Pipefy, and for a very similar goal. We'd like to, if posible, merge both Pipes, since that would save a lot of doubled work that currently happens.

Hubspot has some automation capabilities, but I've yet to see its full utility.

Please share more details on using the live chat instead of the chatbot to submit my requests.

Individual emails become out of order as they are put into folders, and once they are put in, they are difficult to move around unless placed at the bottom or top of the folder.

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

I suspect this is possible but I haven't figured out how to do it yet.

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I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

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I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

I am looking for integration with AWS machine learning module.

Are you expecting any changes in the statistics? The reports are unclear and the statistics are unreliable in my opinion (they can change from a week to a year).

What's a simple to use/implement CRM tool that would work with Airtable and Front (and potentially can be integrated with Zapier)?

Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day.

'- to make Google contacts available and be able to search by tags - have your Linkedin connections on the dashboard - the premium would be to have a clipper to transfer data from Linkedin into Google contacts

I have been pleased by the direction Hiver has developed in the past three years, it has grown more stable, faster, and the UI has become more pleasing. In addition we have seen features like Shared Drafts added. What is the features and improvements we can expect in the future? Is there a Dev... Read more