Conversational Customer Engagement Software Discussions

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How will chat bot respond if someone uses abusive language.

Hi, does anyone know how or who I connect with to delete a posting you make on this site?

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At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels. Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels 1. Twitter 2. Facebook 3.... Read more

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Read more

I'm curious if this is systemic with them, or if it's just us.

I really think you need to consider creating a calendar app for idevices and android. That would make it a complete communication solution.

I would like to change the notification sound and would like to handle the messages in the preferred language even if it sent in other languages and it would really helpful if you could share an article for it.

We are always looking to make things easier; what's the best way to do that without breaking the bank.

I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences

I currently use Gladly to assist customers who have issues, questions, or tasks that need to be completed pertaing to their retail purchase orders. I have always wondered, what else can Gladly do? What other applications can it be used for?

People give us 1's for questions they do not know the answer to because they haven't visited our community. We should have a N/A option!

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by... Read more

For example, can I set up a campaign where if someone texts a word or phrase, they can be put into a drip campaign (e.g. one text a day for a week)?

Verloop.io already has a couple of default FAQs, to which others can be added. But the input is done manually for each single question and for each single answer. If you could import question and answer datasets it would be a good time saver.

I''d like to learn how to best implement this tool.

None to ask

birdeye is great

We have Aimsi and would like to be able to have all podium messages go directly to the customers' accounts for historical purposes

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N/A

No questions.

When using the beta experience you can't close the chats without deleting them and in the original experience you can close them without deleting.

Sometimes with just the name and phone number we cannot find our customers

There are a few people who have asked about this particular question and I wanted to know if there are any solutions.

Hi, My name is Alvaro. I wrote a full and long review about Front but the information has not been saved, apparently. After sending my original review I entered again to the review form just to check something about the questions, and it looks like the system has only registered this last visit,... Read more

At Homebound we have built an internal proudct to manage projects. I would like to learn more about using Front to support that product.

What are you waiting for, great program.

Is there a reminder button to remind co-workers to answer your email sitting in their inbox?

Sometimes when an email is being assigned to my team and to many others as well, then I don't have the choice to assign it to all the rest of the groups so I have to choose only one, basically some emails do not refer to my department any more and I don't want to receive any other notifications.... Read more

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I really like the business idea of intercom, and i want to start an IT business

Everything above should cover this

This feature would be under the My Followed Customer area.

just to know how other companies are using in which way it is helping for them if someone can tell me same we will follow

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I feel like many of our reviews are positive, and the answers back seem to get repetitive for each customer. I don't kno

We sell a lot of cars but would like to get more reviews completed.

Using Word to do a mail merge for sales/solicitation purposes