SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

easy to implement and use. Has mutiple features and easy to integrate. Review collected by and hosted on G2.com.

Present cloud version has no issues at all. Review collected by and hosted on G2.com.

After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!

The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.

Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch! Review collected by and hosted on G2.com.

So far everything is going good. We don't have any complaints. Review collected by and hosted on G2.com.

Very clean UI and menu. Dasbhoard to give quick view of current status/active incident Review collected by and hosted on G2.com.

So far based on my uses cases, I did not find anything which i would say is missing or have to be different. Review collected by and hosted on G2.com.

Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues. Review collected by and hosted on G2.com.

With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas. Review collected by and hosted on G2.com.

Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.

My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!

Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.

While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.

We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients! Review collected by and hosted on G2.com.

There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.

They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call. Review collected by and hosted on G2.com.

U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks Review collected by and hosted on G2.com.

If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list. Review collected by and hosted on G2.com.

What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services. Review collected by and hosted on G2.com.

occasional lag in syncing alerts from certain integrations Review collected by and hosted on G2.com.

Easy to setup with a lot of pre-built integration with major applications.

We were able to build and customize the incident management workflow based on our needs. Review collected by and hosted on G2.com.

Nothing very bad to highlight.

The overall look and feel of the status page could be improved. Review collected by and hosted on G2.com.

Simplicity is the key for squadcast i'm adoring this feature Review collected by and hosted on G2.com.

Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day Review collected by and hosted on G2.com.

It simply works. Allows us to simply create relativly complex rotation scheagules and easily view who is on call right now. Support is very helpful and quick to respond. Review collected by and hosted on G2.com.

no major complaints concerning the software. All complaints were delt with by their support. Review collected by and hosted on G2.com.