# SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users appreciate the **efficiency** of Squadcast, enabling quick setup and streamlined incident management for their teams. (19 reviews) - Users value the **customizable notifications** in Squadcast, enhancing incident response efficiency and team communication. (15 reviews) - Users commend the **reliability** of SquadCast, experiencing consistent performance that boosts confidence during incident management. (13 reviews) - Users find the **intuitive interface** of SolarWinds IT Incident Response enhances navigation and streamlines incident management effectively. (12 reviews) - Users appreciate the **automation** of incident response processes in SolarWinds IT Incident Response, enhancing efficiency and alert management. (10 reviews) - Customer Satisfaction (6 reviews) - Team Collaboration (6 reviews) - Monitoring Services (5 reviews) - Real-time Monitoring (5 reviews) - Ticket Management (5 reviews) **What users dislike:** - Users face **notification issues** with Squadcast, leading to alert fatigue and challenges in managing alerts effectively. (28 reviews) - Users experience **alert overload** from Squadcast, risking fatigue and emphasizing the need for careful configuration. (20 reviews) - Users find the **missing features** in SolarWinds IT Incident Response hinder effective incident management and alert handling. (11 reviews) - Users face **feature issues** with Squadcast, including difficulties in managing incidents and complex UI navigation. (9 reviews) - Users face challenges with **call issues** , including the lack of round robin distribution and difficulties in acknowledging alerts. (8 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) - Expensive (6 reviews) - Integration Issues (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Manan M. | Head of customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Workflow inefficiencies Support or documentation issues **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools ### 2. Effortless Implementation and Feature-Rich Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Chinthaka J. | Information Technology Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2025 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** easy to implement and use. Has mutiple features and easy to integrate. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Present cloud version has no issues at all. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Able to instantlycapture incident request with a minum number of key input, cross validating IT asset details works like a charm and provides ample details for a drill down into respective owner of incident and relating asset within inventory. ### 3. Smooth Migration from PagerDuty and Excellent Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Gireesh B. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch! The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed. Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** So far everything is going good. We don't have any complaints. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs. ### 4. Easy to use and track all your incidents with configurable schedules at competitive price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Very clean UI and menu. Dasbhoard to give quick view of current status/active incident **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** So far based on my uses cases, I did not find anything which i would say is missing or have to be different. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget. Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on. Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis. ### 5. Easy to set up and maintain incident management **Rating:** 4.0/5.0 stars **Reviewed by:** James F. | Software Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast alerts us to issues occurring in our production software. This helps us to keep our customers happy by responding to issues promptly. ### 6. On Call Rotations Have Never Been Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast, in comparison to similar providers I've used in the past, far outshines their competition. My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go! Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues. While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented. We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident. They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money. ### 7. One of the best app for alert management **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav D. | Devops Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Critical alert management for infrastructure, which helps keeping the infra in healthy state and serve our customers the best we can offer. ### 8. Effortless Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jayashree P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** occasional lag in syncing alerts from certain integrations **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Before, it was chaotic trying to keep track of incidents across various platforms, but now everything is centralized, making it much easier to stay organized. ### 9. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to setup with a lot of pre-built integration with major applications. We were able to build and customize the incident management workflow based on our needs. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing very bad to highlight. The overall look and feel of the status page could be improved. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We initially chose Squadcast to provide a public status page for the service status of our software solutions. Its incident management capabilities enabled us to establish a structured workflow for incident communication and management ### 10. Simple, reliable and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Simplicity is the key for squadcast i'm adoring this feature **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** alerting , organizing and documenting system failures and outages, it's a vital role for the organization and business runing ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews/solarwinds-it-incident-response-squadcast-review-8320681?section=pricing&secure%5Bexpires_at%5D=2026-06-01+01%3A38%3A21+-0500&secure%5Bsession_id%5D=b8e7682d-b178-4d76-b768-ad01724f5f95&secure%5Btoken%5D=c7d8b70064d95d250741cc562f9b591cc64dea62bfa632b35b3b2951dcaf3a19&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (930 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.3/5.0 (52 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (746 reviews)