Automated responses are a life saver! This system saves countless of hours a day. Review collected by and hosted on G2.com.
Inability to create custom messages that can be set to be sent at a custom time. Review collected by and hosted on G2.com.
I no longer need to schedule emails to be sent individually. Short codes help input variable information on the fly. Review collected by and hosted on G2.com.
OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests.
For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me.
Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar.
OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up. Review collected by and hosted on G2.com.
There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it.
OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project.
There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set. Review collected by and hosted on G2.com.
A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit.
OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit.
Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website.
I cannot recommend OwnerRez highly enough! Review collected by and hosted on G2.com.
My needs are very limited as I manage only one single property yet the systems fulfills them to the largest extent possible. On top of this, the customer care is great - patient, helpful and kind.
What I value most is their willingness to bet their skin - if the system allows for a double-booking, they take the responsibility. What a committment! Review collected by and hosted on G2.com.
I would love to see more customizing options for the calendar (which is then synchronized with my phone), such as setting alerts for incoming guests or guest-related events (deposits, refunds, etc). No big deal, of course! Review collected by and hosted on G2.com.
The only objective I need Syncbnb for is preventing double booking of my property. This is performed optimally. Review collected by and hosted on G2.com.
I came to AirGMS first to be able to share calendar information with our housekeeping people, after having issues with google calendar. I also think I'll really like all the messaging templates once I get them set up. I know there's lots more to explore. Thanks! Review collected by and hosted on G2.com.
Haven't used enough to find something to mention Review collected by and hosted on G2.com.
It seems that the calendar is working well--I'm still going back and forth to the Airbnb app, but I think that will lessen over time. I'm still checking in with the cleaning people by text to make sure they are on top of it, but once I know they are checking as they should I can ease up.
I know this app will be a great help as we expand our listings to other rental agencies! As soon as I feel things are running smoothly I will explore those options. Review collected by and hosted on G2.com.
The ability to access information in several different ways depending on what you are doing in the software. Review collected by and hosted on G2.com.
How things can get lost when not attached to a specific reservation. Review collected by and hosted on G2.com.
We hold all our guest information in RNS and it allows us to maintain great records. Review collected by and hosted on G2.com.
Managing our fleet check-ins and check-outs is easy and time-friendly. The ability to create reservations saves us time when checking in our customers and checking out returning customers takes us less than 2 minutes. Review collected by and hosted on G2.com.
The restrictions of Cadillac's CTA program does not allow us to make changes to our fleet input once we submit (in case of human error) but this is hardly an issue considering the response time from the support team. Review collected by and hosted on G2.com.
One of the by-product benefits that we only realized after we integrated with TSD was that their in-platform fleet query system has become extremely valuable in properly tracking our fleet management. We are able to save custom-built queries to answer very complex questions that arise during audit times and other instances. Review collected by and hosted on G2.com.
Flexibility to design our own rate structure and adapt it when the need arrises. Review collected by and hosted on G2.com.
so many reports and menus that if you can't remember where something is and it's not on your favorite list, it's very hard to find or use "help" to locate it. Review collected by and hosted on G2.com.
there are a number of additional products that can be piggy-backed onto the software. The basic rentworks will do everything a small agency needs. We added EREZ to automate the online reservation system. Still forming an opinion on that. Review collected by and hosted on G2.com.
the ability to add notes to a car or renter has been a huge benefit. Went to rent a vehicle to a customer that had not been here for five years but had a bal due. Customer walked but it kept us out of a possible situation. Review collected by and hosted on G2.com.