RentWorks Reviews & Product Details

Flexibility to design our own rate structure and adapt it when the need arrises. Review collected by and hosted on G2.com.

so many reports and menus that if you can't remember where something is and it's not on your favorite list, it's very hard to find or use "help" to locate it. Review collected by and hosted on G2.com.

I like that the software is set up to be as user-friendly as possible, with as few screens for the end-user as possible. As a manager, I also appreciate the customization of the favorites screen that allows me to quickly find, and use tools I need that could otherwise be lost in the sea of options this software offers. Review collected by and hosted on G2.com.

I do dislike how much it seems to be geared toward 'add-ons', which is unfortunately a sign of the times. What should probably come bundled together in the modern age, such as online reservation integration (website and Facebook,) and internal damage recovery. Review collected by and hosted on G2.com.

Mayfair Rent-A-Car has been using Bluebird’s RentWorks software for over eleven years and has been very happy with the product. It is very user friendly, which makes it easy for new and existing team members to navigate. When there is an issue, the Mayfair team especially likes the ability to use the online support system. The ability to spell out the problem and the use of team viewer makes solving problems very easy. In addition, the user conference gives the opportunity to network with other users and meet the Bluebird team. Both Angela Margolit and Rob Hano have always been very accessible and willing to support our company when needed. I enthusiastically recommend Bluebird! Review collected by and hosted on G2.com.

There are not many areas to dislike. Recently bluebird has added a customer relations manager to reach out to its current customers with any question or issues we may be having. I believe this is a great step and will only improve the product! Review collected by and hosted on G2.com.

Angela is dedicated to customer service and technology implementation. She listens to every client as if they were her only customer. The software is easy to train to new employees and is clean to the eye. Whenever there is a issue, their customer service and technology team jumps right in to teach, and fix. Review collected by and hosted on G2.com.

Blue Bird's system is solid! But with that it's a bit outdated when it comes to new software and tablet usage. The rental system takes several "tabbed" clicks and several mouse clicks. Installing the software is very tricky, and almost always requires the help of the support team. This makes the desktop version a bit of a challenge when replacing computers or adding computers. Review collected by and hosted on G2.com.

A complete software package to operate a car rental company whether you have a single location or multiple locations. The software is capable to handle the various rental types from retail, corporate and insurance replacement. The system can handle billing, accounting and time clock functions as well Review collected by and hosted on G2.com.

Does not have customization capabilities or car share rental systems which are looming on the horizon. There are work arounds for unique situations needed by car rental companies Review collected by and hosted on G2.com.

Bluebird is and all in one software that inputs retains and report my entire fleet information my employee time clock my customer base and all contracts as well as financial records Review collected by and hosted on G2.com.

Would like to improve bug crashes in the middle of a contract and locking that contract. Waiting for customer support to call me back when I have a customer waiting contract processing time would beat faster with a barcode scanner and a drivers license identification hardware that works consistently Review collected by and hosted on G2.com.

How powerful the software is. Odds are, if there is something you need it to do, it can already do that, or something similar.

It handles everything from rentals, mileage-based fleet maintenance, direct billing, damage claims, and many more capabilities that it would take hours to fully discuss Review collected by and hosted on G2.com.

The learning curve.

Rentworks is an extremely complex program. It seeks to be an all in one solution for almost every aspect of running a rental car company.

As such, there is so much to learn in order to fully, or even mostly, utilize it.

Thankfully, Bluebird offers many avenues of training to help users get the most out of their software. Review collected by and hosted on G2.com.

Access via the Internet. using the familiar windows based interface. tracking rates, your rental agreements, vehicles, and customers using multiple reports. They gave great tech support for the times that I had problems or couldn't figure something out. One of their advisers even stayed well after their closing time to help me out. It is dependable and easy to use Review collected by and hosted on G2.com.

I have no negative issues with them. Bluebird has always been very responsive in all our requests. If there is a special feature we would like to see in the system they will consider the request if attainable and attempt to oblige. Review collected by and hosted on G2.com.

The layout of fields and screens in the rental and reservations areas matches the dialog agents have with renters so the information can be filled in quickly. The tab, fill-in, process is fast with little backtracking. We love the equipment list and equipment check out/in area for GPS, child seats, EZPass etc. Reports are accurate and easy to run. Add on modules like Claims Manager and ERez are easy to get up and running and very helpful. The folks in NJ are a joy to work with! The program is reliable and works. We love stability in our operations and Bluebird is one of our most stable components of our operations. Review collected by and hosted on G2.com.

It's taken us awhile to tweak the security settings for each group of employees. It would be nice if the system was loaded with a generic security platform which you could change item by item as needed. Review collected by and hosted on G2.com.

Rent Works is a very easy to learn and easy to use product once you get the hang of it. We use this for back office accounting and reports. The easy of the reports and functionality are great. We use the Licensee bridge though and that tends to not play all that well with each other. This is in part due to restrictions from other avenues. If I were a standalone rental company or starting my own company for rental I would use this product first. Review collected by and hosted on G2.com.

We use this for back office and front but because we don't use it for everything exclusively we have translations and timing delays. Not really the fault of the product though. Small extra steps in some process that seem annoying but could be just because I am used to a completely different system for so many years. Review collected by and hosted on G2.com.

The customer service is great. When you place a call you are greeted by a live person and not an automated system. They assist you very quick and rarely ever put on hold. Review collected by and hosted on G2.com.

The interface it a little outdated in design style. It has the early 2000 feel to it but it works great. If there is a problem its not something you can typically fix without calling Tech Support but they will get it fixed for you very quickly. Very few credit card processor are allowed at link into system. To us the integrated processing, you must choose one of there providers. Review collected by and hosted on G2.com.

The system is very user friendly which makes training very easy. The ability to use CyberQuery for reporting also makes the reporting much better then any other rental software I've used in the past. Review collected by and hosted on G2.com.

The reporting without CyberQuery can make finding some data harder without running multiple reports. Review collected by and hosted on G2.com.

Support and easy access to all the information i need and a very secure program.

Web base program easy to use not much of training.

They are always quick to respond either by phone and on line. Review collected by and hosted on G2.com.

Not much to dislike it is good enough for me. Review collected by and hosted on G2.com.

If you are planning to have multiple locations and would like to optimize fleet utilization then Bluebird is the way to go. Excellent customer service. Talk to Angela to get the best deals. Review collected by and hosted on G2.com.

Use an accounting software with Bluebird Review collected by and hosted on G2.com.

The rental process is straight forward. All you have to do is fill in the blanks. Training new employees on this part is a breeze Review collected by and hosted on G2.com.

Loading the rate structures can be tedious but unfortunately we need a variety of rates due to our clientele Review collected by and hosted on G2.com.

I like the training and support staff. Very concerned with getting you off on the right foot. Review collected by and hosted on G2.com.

I disliked the integration process to my DMS and the rental agreement creation process. Review collected by and hosted on G2.com.

The customer support is quick and able. They get right on any complaint that I have and resolve it within the day most times. Review collected by and hosted on G2.com.

A little slow to keep up on upgrades. I was under the impression that we were running the latest software and was informed that we are woefully outdated. Review collected by and hosted on G2.com.

HOW EASY IT IS TO USE AND FIND REPORTS FOR END OF MONTH. ITS FAST LEARNING WITH GREAT HELP FOR ANY ISSUES. VERY USER FRIENDLY Review collected by and hosted on G2.com.

THERE IS NOTHING REALLY THAT WE DONT LIKE WITH RENTWORKS Review collected by and hosted on G2.com.

Service/Support and the price they offer for their software. Review collected by and hosted on G2.com.

Help desk calls are ALWAYS a return call, not a handle it as you get it priority. Review collected by and hosted on G2.com.

I like that when there is an issue, you are able to track the progress of it being resolved. Review collected by and hosted on G2.com.

The fact that you cannot delete anything. Also, the 'Extension' screen does not work the way we would like it to work Review collected by and hosted on G2.com.

User friendly! Great customer support team!! Review collected by and hosted on G2.com.

Not much to dislike... maybe more report options Review collected by and hosted on G2.com.

The support that we get from Nigel in the uk is great Review collected by and hosted on G2.com.

Sometimes changes can be quite slow and it would be better if the screen display was full size Review collected by and hosted on G2.com.

They are very good people to work with. Very knowledgeable about their product. Awesome group of people!!! Review collected by and hosted on G2.com.

I can't think of anything bad about bluebird. They have a very user friendly product Review collected by and hosted on G2.com.

Easy to use.

Low monthly support and upfront charges

Shared user license Review collected by and hosted on G2.com.

Lack of manufacturer approvals.

Annual foms programming charges (Toyota). Review collected by and hosted on G2.com.

the ease of use of the program, multiple tabs can be open at the same time, tracking of the customer base, the amount of reports that can be run. Review collected by and hosted on G2.com.

the amount of time it takes to get help after calling in, the size of the screen is small needs to be able to go full screen, the idea that on some screens that you cannot copy and past information Review collected by and hosted on G2.com.