Search results for Zendy

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more. Help Center Manager: Export help articles, fix broken links and images, find and replace across articles, bulk operations. Help Center Translate: Localize your Zendesk Help Center with AI. Help Center Analytics: All the metrics you need to understand how your Knowledge Base is performing and how to improve it. Translate Conversations: Communicate with customers in their own language using ChatGPT-powered AI translation.

eProposal is designed to help dramatically increase group and event bookings by responding to RFPs in a matter of minutes. Quickly deliver a contactless, personalized touch with media-rich RFP replies through a branded, web-based presentation available in multiple languages. Create impactful proposals with unique welcome messages, personalized video, pre-designed digital content and commonly used files such as floor plans, audio/visual overviews and more, all readily available at your fingertips. Cut through the noise and bring that face-to-face personal experience everyone demands to a fast and effective online proposal. Highlights: • Build quickly on the fly • Personalize your proposal • Multi-language options • Respond to RFPs in minutes • Real-time notifications • Brand approved design

Risotto is an AI-powered IT support platform that integrates directly into Slack, automating routine IT workflows and SaaS provisioning. By instantly resolving common IT tickets, granting secure software access, and providing seamless connections to existing knowledge repositories, Risotto significantly enhances productivity, accelerates response times, and reduces the manual workload on IT teams. Designed specifically for modern businesses leveraging Slack, Risotto integrates effortlessly with popular ticketing systems like Jira and Zendesk, identity providers including Okta and Google Workspace, and knowledge bases such as Confluence and Notion. Its intuitive conversational AI interface understands natural language, empowering employees with instant, self-serve solutions, while maintaining robust compliance and security through structured approval workflows. With Risotto, companies achieve streamlined operations, optimized software usage, and improved internal service quality, freeing IT teams to focus on strategic initiatives and growth-oriented tasks. Key Features: - Automated Ticket Resolution: Risotto natively understands and resolves routine queries, learning from your knowledge base and historic tickets to provide fast, accurate answers. - Access Management & Approval Workflows: It automates access requests, enhancing security through time-limited access and eliminating over-provisioning of resources. - Compliance and Software Reviews: Simplifies company-wide initiatives, orchestrating user access reviews for license management, saving costs and time. - ChatOps and Auditable Conversations: Tracks and escalates issues, ensuring all support exchanges are monitored and auditable, improving security and compliance. - 24/7 Support and Context-Sensitive Learning: Offers round-the-clock help desk services, continuously refining its responses to match evolving needs. Primary Value: Risotto addresses the inefficiencies in traditional IT support by automating routine tasks and integrating seamlessly with existing communication platforms like Slack. This reduces the manual workload on IT teams, accelerates response times, and enhances overall productivity. By providing instant, accurate responses and automating access management, Risotto ensures secure and efficient internal support, allowing organizations to focus on strategic initiatives and growth.

Pangata, a cloud-based software development for storage, display, and management of business information. Pangata enables users to create customized mobile apps without writing code. Pangata features high-level customizations and rule-based actions for quick building of mobile and web apps. Pangata easily integrates with G Suite, ConnectWise, ZenDesk, and more.

DragonGlass connectors provide instant connectivity and data extraction capability to a variety of data sources ranging from SaaS platforms like ServiceNow, SalesForce, ZenDesk, Confluence, Jive, Jira, and Google Drive to on premise data sources like SQL databases, file repositories and blockchain platforms like Ethereum and Swirlds. In addition the platform also contains a Web crawler that can be easily configured by an end user to extract web content from any external web site.

Corebee is an AI-native customer support platform built for B2B SaaS teams. It resolves customer conversations autonomously using a 3-tier AI system -instant answers from your knowledge base, pattern-based reasoning, and deep multi-step actions like issuing refunds, unlocking accounts, or exporting data. Unlike Intercom or Zendesk, Corebee charges a flat $99/month with no per-seat fees, no per-resolution charges, and no hidden costs. Unlimited conversations, unlimited team members, all features included. Key capabilities: Action AI that takes real actions (not just chatbot responses), knowledge base with automatic document sync and RAG-powered retrieval, smart inbox with AI triage and human handoff, analytics dashboard with resolution rates and AI accuracy, one-line embed script with 11-minute average setup time, and a built-in Intercom importer for painless migration. 30-day money-back guarantee.

BLEND's Multilingual Help Desk is an AI-powered customer support solution designed to seamlessly integrate with Zendesk, enabling businesses to provide efficient and accurate support in over 120 languages. By combining advanced neural machine translation (NMT) technology with human post-editing, this tool ensures high-quality translations that maintain the nuances of the original communication. Key Features and Functionality: - Seamless Zendesk Integration: The Multilingual Help Desk integrates directly with Zendesk, allowing for quick setup and immediate functionality within existing support workflows. - Hybrid Translation Approach: Incoming customer queries are machine-translated for speed, while outgoing responses undergo machine translation followed by human post-editing to ensure accuracy and naturalness. - Scalability: With access to a global network of over 25,000 translators, businesses can efficiently handle support requests in multiple languages without the need for extensive in-house multilingual staff. - Customizable Language Preferences: Users can select their preferred translation quality for each language pair, choosing between machine-only, human-only, or NMT with post-editing options. - AI-Driven NMT Technology: The system employs machine learning algorithms that improve translation accuracy over time, enhancing the efficiency and effectiveness of customer support interactions. Primary Value and Solutions Provided: The Multilingual Help Desk addresses the challenge of providing timely and accurate customer support across diverse linguistic markets. By enabling businesses to communicate effectively with customers in their native languages, it enhances customer satisfaction and loyalty. The solution also allows companies to expand into new markets without the significant costs associated with hiring and training multilingual support staff. Furthermore, the integration of AI and human expertise ensures that translations are both rapid and reliable, maintaining the quality and tone of customer interactions.

InsiteChat.ai is a no-code AI chatbot platform that lets businesses train custom chatbots on their website, docs, and files in under 5 minutes — no coding required. Built for SaaS, e-commerce, and service businesses that want to automate customer support without enterprise budgets. What sets InsiteChat apart: • WhatsApp BYOK (Bring Your Own Key) — connect your own Meta WhatsApp Business credentials and pay Meta directly with no per-message markup. Most competitors route through a Business Solution Provider that adds a 30-200% markup on every message. • INR billing with GST invoices — built India-first. Pricing starts at ₹0/forever, ₹1,424/mo (Starter), ₹2,847/mo (Growth), ₹14,237/mo (Scale). USD also available. • Smart multilingual handoff detection — an LLM intent classifier catches frustration, implicit asks, and non-English requests for human help across 95+ languages including Hindi, Spanish, and Arabic. • Reply from one dashboard across web, WhatsApp, and Telegram — unified human-handoff with the AI auto-muting for 24h while a human handles the conversation. • Advanced website crawler — CSS-selector include/exclude, URL filters, recursion depth control, custom HTTP headers, scheduled auto-sync. • 14+ integrations — WhatsApp, Slack, Zapier, Telegram, HubSpot CRM, WordPress, Shopify, Crisp, Freshchat, Zendesk, Google Drive, Notion, Dropbox, YouTube. • Full widget customization — brand color, font size, RTL support, auto-open triggers, white-label watermark. • Lead capture — custom fields, status tracking, tagging, CSV export, HubSpot auto-sync. InsiteChat is the budget-conscious alternative to Chatbase, SiteGPT, Intercom, and Drift — feature-comparable at roughly 60% lower cost. Free forever plan to validate before paying.

SupportifyGPT is an AI-first help desk for small and growing teams that automatically answers customer questions from your own knowledge base, set up in minutes, priced per flexible seat, at a fraction of the cost of Zendesk, Freshdesk, or Intercom.

Your job is not to develop supervisory tools ... MonitorPack Guard, Asset and SNMP MonitorPack are freeware agents that you can use without any limitation to supervise all your applications & peripherals, create alerts and automated actions, consolidate your inventories and dynamically interface with the free versions of Zoho Desk or Zendesk to process your tickets.

Roby is a smart ticketing solution designed to simplify task management, deflect repetitive requests, engage remote employees, and provide insightful information, and it's unique because it can: * automate your repetitive tasks such as employees’ QAs * automatically resolve requests and learn from them to take predictive actions * act as a stand-alone ticketing system or integrate with tools companies already use like Zendesk, Jira, or Samanage

Caffeinated CX is an AI cx tool that helps customer support teams solve tickets 10x faster. . On average support reps are able to answer 3x as many tickets using our software. We don’t respond for your support team like a bot. Our AI prefills responses based on how you have answered in the past and integrates with every support software like Zendesk, Freshdesk, Helpscout, and more.

Noisely monitors customer feedback across 12 external sources, including Reddit, G2, Trustpilot, Hacker News, App Store, Play Store, Google Reviews, Quora, Zendesk, Freshdesk, Intercom, and Canny. It uses AI to analyze sentiment, score urgency and impact, cluster similar feedback together, and automatically categorize mentions into 12 categories. Results can be pushed to Slack, Microsoft Teams, Jira, Linear, Notion, Asana, Google Sheets, or via webhook. The platform auto-generates a product backlog from clustered feedback.

Steps AI AIDE Chatbot is an intelligent, agentic AI chatbot that helps businesses automate customer support, capture leads, and enhance engagement. It integrates with over 250 tools including Shopify, Zendesk, and HubSpot, allowing seamless automation across workflows. AIDE can be deployed in minutes without technical setup, trained instantly by scraping a website or uploading content, and fully customized to match a brand’s tone and style. It includes a powerful analytics dashboard for tracking performance and optimizing interactions. AIDE helps businesses boost revenue, reduce support costs, and deliver personalized 24/7 customer experiences effortlessly.

Zend Server Enterprise Edition is a comprehensive PHP application server designed to enhance the development, deployment, and management of PHP applications on Ubuntu systems. It offers a robust, secure, and scalable environment, integrating advanced tools and services to streamline workflows and optimize performance. By providing a certified PHP stack, Zend Server ensures compatibility and reliability for enterprise-level applications. Key Features and Functionality: - Enterprise PHP Support: Includes a certified PHP stack with long-term support, automated updates, and security patches, ensuring applications remain secure and up-to-date. - Z-Ray Debugging: Offers in-depth insights into PHP code execution, allowing developers to monitor and debug applications directly from their browser. - Deployment Automation: Facilitates automated workflows and consistent configurations, reducing the risk of service disruptions during deployment. - Performance Optimization: Identifies bottlenecks and manages load balancing, job queues, caching, and session clustering to enhance application responsiveness. - Security Enhancements: Provides built-in support for end-of-life PHP versions, including automated runtime updates, bug fixes, and security patches. - Scalability: Simplifies clustering to ensure consistent performance and efficient resource utilization, enabling applications to scale seamlessly. - Extensibility: Supports over 75 PHP application plugins and offers ready-to-go API extensions, allowing for easy integration with other software solutions. Primary Value and Problem Solving: Zend Server Enterprise Edition addresses the challenges of developing, deploying, and managing PHP applications by providing a unified platform that enhances debugging, streamlines deployments, and optimizes performance. Its comprehensive toolset reduces development time, minimizes errors, and ensures applications are secure and scalable. By automating routine tasks and offering deep insights into application behavior, Zend Server empowers development teams to focus on innovation and deliver high-quality applications efficiently.

Zend Server Professional Edition for PHP 7 on Ubuntu is a comprehensive application server designed to enhance the development, deployment, and management of PHP applications. It offers a robust, secure, and high-performance environment tailored for PHP developers and IT operations teams. Key Features and Functionality: - Certified PHP Stack: Provides a certified PHP runtime, ensuring compatibility and stability for PHP 7 applications. - Z-Ray Debugging Tool: Offers real-time, in-depth insights into PHP code execution, aiding in efficient debugging and performance optimization. - Code Tracing: Enables detailed tracking of code execution paths, facilitating the identification and resolution of performance bottlenecks. - Job Queue: Manages asynchronous tasks effectively, improving application responsiveness and scalability. - Deployment Automation: Simplifies the deployment process with tools for continuous integration and delivery, reducing manual intervention and errors. - Session Clustering: Ensures high availability and reliability by distributing user sessions across multiple servers. - Data Caching: Enhances application performance through efficient data caching mechanisms. - Performance Monitoring: Provides comprehensive monitoring tools to track application performance and health metrics. Primary Value and Problem Solved: Zend Server Professional Edition addresses the challenges of developing and managing PHP applications by offering a unified platform that integrates development, debugging, deployment, and monitoring tools. It streamlines the application lifecycle, reduces time-to-market, and ensures high performance and reliability. By providing a certified PHP environment with advanced debugging and monitoring capabilities, it empowers developers and IT teams to build, deploy, and maintain robust PHP applications efficiently.

Emtropy helps you improve your customer service quality and drive higher customer retention and loyalty. Our proprietary AI-powered QA automation replaces spreadsheets and manual reviews with unbiased analyses of 100% of conversations at scale. Powerful AI engine Easy to use dashboards Scalable We provide personalized agent insights to help you take action and focus your agent coaching. Easy to use dashboards, trends, and email alerts let you quickly take action. Start helping of all your agents reach their performance potential within 24 hours of connecting to Zendesk. Sign up for a free trial on our website https://www.emtropylabs.com

Alterna CX is a customer experience analytics platform that collects and unifies customer feedback from more than 100 data sources, including surveys, reviews, social media, chats, and support tickets. The platform applies observational customer experience (oCX) scoring, sentiment, emotion, intent detection, location-based analysis, and root-cause analysis with driver simulation to organize and quantify unstructured feedback. Built-in dashboards and automated “close-the-loop” workflows integrate with Slack, Teams, Salesforce, and Zendesk to help organizations identify priorities, monitor changes, and take action based on customer feedback. These capabilities enable organizations to move from insights to operational changes in a short time frame, often achieving business results within weeks of deployment.

seRevel is the AI-native POC and POV management platform for Sales Engineers. Most SE teams run proofs of concept in spreadsheets and free-text CRM fields, so data is entered late, filtered through memory, and lost when the SE leaves. seRevel replaces that with one workspace: a white-labeled prospect portal per POC, success criteria and timelines the customer can see, AI coaching drawn from the team's own POC history, and Use Case Intelligence that shows which demonstrated use cases predict wins. Integrates with Salesforce, Slack, Microsoft Teams, Jira, ProductBoard, Aha!, Zendesk and Gong. Built by former Sales Engineers in New York. Free Individual tier with no credit card; team plans from $299 per month.

Brilo AI is an AI phone and voice agent platform that automates inbound and outbound business calls 24/7. Trusted by 1,000+ businesses across insurance, healthcare, financial services, mortgage, real estate, ecommerce, hospitality, retail, solar, and staffing. Flagship agent Casey deploys in ~10 minutes via a no-code dashboard, no engineering required, and handles concurrent calls at scale with human-like voice and natural interruption handling. Calls are transcribed in real time, with seamless handoff to live agents when needed. Brilo integrates with 6,000+ tools, including core insurance and financial systems (Guidewire, Duck Creek, Applied Epic, Salesforce Financial Services Cloud, Sapiens, EIS Group, Socotra, One Inc, CCC) and major CRMs (Salesforce, HubSpot, Zoho, Zendesk). Built-in compliance features, call monitoring, prompt filtering, audit trails, and rate limits, make it suitable for regulated industries. SOC 2 and HIPAA access available on Enterprise.