Products

Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.

Directly provides on-demand customer service apps.

Hone powers interactive content that fuels editorial, activation, conversation and research by asking questions with images and text.

Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.

CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.

Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers

Neverfail Cloud Backup and Recovery, built on Veeam, provides fast, flexible, and reliable recovery offsite backup and recovery of server applications and data. Support for virtual, physical and cloud servers enables IT to deliver offsite disaster recovery (DR) services and ensure IT availability with the #1 VM Backup for VMware vSphere and Microsoft Hyper-V.

eBackupper, a software as a service (SaaS)-based online data backup program, completely saves you from online data loss. Currently, it enables you to backup websites (FTP/SFTP) as well as databases (MySQL) to your own cloud drives and more features in the future. With such an insurance, webmasters are worry-free to manage their online websites, databases etc. services.

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

SQL Safe has been designed to enhance backup and recovery, resulting in increased application and business availability for the critical SQL Server infrastructure.

Voximal is an IVR software solution that offers speech recognition and synthesis. Voximal works on top of Asterisk and it's VoiceXML 2.1 compliant and supports numerous features among which the voice synthesis and recognition..

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

Automated call recording software for call centers and businesses in a broad range of industries.

Infortel Select, ISI's Call Accounting and Reporting application, supports collection and processing of CDR from all telecom sources (on-premise PBX and VoIP servers, Centrex and other hosted services, local and long distance carriers, conference services and wireless handsets) to facilitate consolidated reporting and analysis of an organizations entire voice network.

Outsource Accelerator is a premier platform dedicated to facilitating business process outsourcing solutions, particularly in customer service. By connecting businesses with a vast network of over 3,000 verified outsourcing firms, Outsource Accelerator enables companies to build efficient, cost-effective customer service teams. This approach allows businesses to save up to 70% on staffing costs while enhancing service quality and operational efficiency. Key Features and Functionality: - Exten

Empire Telecom is a tier-three partner with every enterprise cloud phone (UCaaS), and contact center (CCaaS) provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.

VMukti’s Video Call Solution

Global Response is a true contact center, going beyond traditional contact center services to interact with your customers via any channel they choose.