--- title: Empire Telecom Reviews meta\_title: 'Empire Telecom Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Empire Telecom works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2025-10-31' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

# Empire Telecom Reviews & Product Details

Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss. Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you.

* * *

Seller
[Empire Telecom](https://www.g2.com/sellers/empire-telecom)
Discussions
[Empire Telecom Community](https://www.g2.com/products/empire-telecom/discuss)
Languages Supported

English, Hebrew, Spanish

Overview by
Yonty Ginsberg (Managing Partner at Empire Telecom )

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 ![Maggie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie R.")
MR

Maggie R.

Senior Designer

12/24/2021

"Empire Telecom is a no brainer!"

5/5

What do you like best about Empire Telecom?

Their customer service is exceptional, they truly go above and beyond for their clients, 24/7 365. regardless of it's an emergency or a billing question. and their portal support is fantastic too, we email them to change an ext. name and it's done before we finish typing! Review collected by and hosted on G2.com.

What do you dislike about Empire Telecom?

Nothing, there a truly fantastic company and I can not think of anything negative about them, other than its too good to be true, though it is! :) I LOVE EMPIRE! Review collected by and hosted on G2.com.

What problems is Empire Telecom solving and how is that benefiting you?

We wanted to use RingCentral as our UCaaS carrier, their a huge enterprise company and we wouldn't get the service we would like, empire takes that huge company and gives it a small business feel with support service and consent assistance. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

### There are not enough reviews of Empire Telecom for G2 to provide buying insight. Below are some alternatives with more reviews:

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[Show More](#)

## Questions about Empire Telecom? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Empire Telecom
](https://www.g2.com/products/empire-telecom/discussions/new)

GU

Guest User

What is Empire Telecom used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-empire-telecom-used-for)

[
View all Discussions
](https://www.g2.com/products/empire-telecom/discuss)

##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

[
View More Pricing Information
](https://www.g2.com/products/empire-telecom/pricing)

##### Categories on G2

[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

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