# Global Response Reviews
**Vendor:** Connexus Resource Group  
**Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Global Response
Global Response was founded in 1974 by Herman Shooster, who learned about customer care long before he started Global Response. We offer a full range of contact center services, including high-touch customer care, inbound sales, order processing, chat, email, SMS text and social media support. Global Response is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose.




## Global Response Reviews
  ### 1. Great Outsourcing for Many Functions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Geoffrey K. | Enterprise (> 1000 emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Global Response?**

I like that they were able to solve our off hours issue.  They did this very well and were very knowledgeable about it.  I think that that also caused our survey scores to increase too.

**What do you dislike about Global Response?**

I have not found anything to dislike about them.  I will probably suggest more of their services to management at a later date.

**Recommendations to others considering Global Response:**

They can do a lot more than basic customer support.  In my industry they are able to provide great support to our patients and solve many of their issues.  They have many other services we have not tried that are also related to our industry such as insurance support and benefit support as well.

**What problems is Global Response solving and how is that benefiting you?**

We were having issues during  off hours with our support for customers.  We has a local call center try to solve this issue but it was not working out.  Global Response solved our issue and more.



- [View Global Response pricing details and edition comparison](https://www.g2.com/products/global-response/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A28%3A06+-0500&secure%5Bsession_id%5D=321b14f4-ae99-426d-a89f-ea6a9dafefc1&secure%5Btoken%5D=433cca30cc57f3556799dd51e4541ec52ed378540daa3e52ebd33058a9d0b6be&format=llm_user)


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