Connexus Resource Group

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4 reviews
  • 2 profiles
  • 8 categories
Average star rating
3.9
Serving customers since

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Star Rating

2
1
1
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0

Connexus Resource Group Reviews

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Profile Name
Star Rating
2
1
1
0
0
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
11/02/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Rapid, Flexible Caller Scaling—with Some Quality Hiccups

I liked how flexible ROI CX Solutions was about scaling callers up and down. I needed to grow from 6 in-house callers to 15 or 20 or more, and they could bring agents in or scale back within a day or two. Their flexibility and pricing stood out, and they helped fill our staffing and recruiting gap and ramped up fairly quickly. I also appreciated the weekly WBR, which gave me full visibility into the pipeline and the agents’ activities, and how well they communicated over Slack. No other company could do what they offered.
Verified User in Higher Education
CH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
10/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great Customer Service, but Onboarding Needs More Expertise

Our last team provided great customer service - Sadie and Lorey
DA
Derrick A.
Mid-Market (51-1000 emp.)
10/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

A Caring, Responsive Team That Feels Like Part of Ours

We get to work with a great team that listens and truly cares about our patients. From their executive leadership, to account manager and supervisor. They truly have made themselves part of our team.

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HQ Location:
Bainbridge Island, US

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What is Connexus Resource Group?

At Connexus, our mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. We facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO).

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