Products

Our competency management software – Lexonis Essentials – helps you view, manage and share job and competency data from one secure online location.

Slidy Cloud Data Mart is a cloud-based data management solution designed to streamline data integration, storage, and analysis for businesses. It offers a centralized platform that enables organizations to efficiently manage their data assets, ensuring seamless access and insightful analytics. Key Features and Functionality: - Real-Time Data Integration: Facilitates the immediate incorporation of data from various sources, ensuring up-to-date information is always available. - Self-Service Da

Our vision at Datagamz is to help contact centres see data, understand performance and drive employee engagement Automating rewards with the capability to acknowledge awesomeness, keeping both onsite and WFH agents engaged, focussed, and motivated. We are not another data visualization or Gamification app. We are a performance management platform that uses data science to combine data visuals, behavour science and Gamification.

QuickSummary is an advanced application designed to enhance contact center operations by automatically summarizing and categorizing transcribed call data. By leveraging proprietary machine learning technology, it enables businesses to efficiently analyze customer interactions, uncover hidden needs, and drive service and operational improvements. Unlike traditional rule-based engines, QuickSummary offers rapid deployment and significantly reduces operational burdens. Key Features and Functiona

Agents who use the Integration Dialer can easily combine the power of the Contact Center Compliance scrubbing engine into their PureCloud and PureConnect experience. Perform bulk list cleansing to stay compliant with TCPA and DNC laws and regulations. Leverage our integration with Priority Dialing (Just-In-Time) to identify cell phones, land lines, reassigned numbers, and remove serial litigants from your data in real-time. Simplify state holiday and calling time restrictions with up to the minu

Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled.

InsightCX delivers Schedule, Performance, and Adherence reports to the right people at the right time throughout your organization. This allows managers to easily focus on their departments and responsibilities. InsightCX creates actionable solutions with drill downs into the data to identify the core issues.

Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go'. The whole process of downloading software, updating the Genesys configuration is carried automatically.

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

Acuity is an integrated performance management and employee engagement platform that optimizes people, processes and technology to strengthen culture, the employee experience and business results.

BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

Pacten is business management software that puts your clients, bookings, contracts, invoices, projects, team and stock in one workspace, so you log in once and see everything. It combines CRM and pipeline, online booking, proposals and e-signature, invoicing and finance, client delivery and portals, a shared inbox across email, SMS, WhatsApp and calls, people and planning, and supply and inventory. Every app works on the same record, so a lead, a booking, a contract and an invoice are the same

Simple booking for classes, courses, workshops and events. bookwhen allows you to create simple customised public booking pages where you can manage bookings and payments.

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise embraces modern agile development practices delivering rapid turnaround, fast time to market and high quality solutions.

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.

Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative simple solutions, common in large organizations and enterprises.

The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.