# Melhor Provedores de Serviços de Recepcionista Virtual

## How Many Provedores de Serviços de Recepcionista Virtual Products Does G2 Track?

**Total Products under this Category:** 139

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Moneypenny (+1.55%) - Among all products in this category, Moneypenny recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Provedores de Serviços de Recepcionista Virtual Products?

**Por que você pode confiar nos rankings de software do G2:**

- 30 Analistas e Especialistas em Dados
- 300+ Avaliações Autênticas
- 139+ Produtos
- Rankings Imparciais

Os rankings de software da G2 são baseados em avaliações de usuários verificadas, moderação rigorosa e uma metodologia de pesquisa consistente mantida por uma equipe de analistas e especialistas em dados. Cada produto é medido usando os mesmos critérios transparentes, sem colocação paga ou influência de fornecedores. Embora as avaliações reflitam experiências reais dos usuários, que podem ser subjetivas, elas oferecem insights valiosos sobre como o software funciona nas mãos de profissionais. Juntos, esses dados alimentam o G2 Score, uma maneira padronizada de comparar ferramentas dentro de cada categoria.

## G2 Grid® for Provedores de Serviços de Recepcionista Virtual
 ![G2 Grid® for Provedores de Serviços de Recepcionista Virtual plotting products by satisfaction and market presence](https://www.g2.com/pt/categories/virtual-receptionist-services/grids.png?focus%5B%5D=1349625&focus%5B%5D=1551222&focus%5B%5D=1441187&focus%5B%5D=79446&focus%5B%5D=135294&focus%5B%5D=110980&focus%5B%5D=111249&focus%5B%5D=111259)

Highlighted products: ExpertCallers, Moneypenny, Upfirst, AnswerConnect, Wing Assistant, Smith.ai Virtual Receptionists, Abby Connect, e Go Answer.

Underlying data: [Grid® JSON](https://www.g2.com/pt/categories/virtual-receptionist-services/grids.json?focus%5B%5D=expertcallers&focus%5B%5D=moneypenny-2025-09-24&focus%5B%5D=upfirst&focus%5B%5D=answerconnect&focus%5B%5D=wing-assistant&focus%5B%5D=smith-ai-virtual-receptionists&focus%5B%5D=abby-connect&focus%5B%5D=go-answer)

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[Visitar site](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2035&secure%5Bchosen_at%5D=2026-08-15T09%3A39%3A50Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2035&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fpt%2Fcategories%2Fvirtual-receptionist-services&secure%5Btoken%5D=bc7caf2320dd97011374e1ee6d3eeeeff8c12b2328aabb345a7fe76994bce474&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [ExpertCallers](https://www.g2.com/products/expertcallers/reviews)

ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer interactions and long-term loyalty. A division of Flatworld Solutions, the company has been delivering process-driven, scalable support services since 2002. Built on a strong foundation of operational excellence, ExpertCallers integrates structured workflows with Lean Six Sigma (LSS) methodologies to ensure consistency, efficiency, and continuous improvement across every engagement. What began as a small team serving a handful of clients has evolved into a global operation supporting businesses across multiple continents. This growth has been driven not just by scale, but by a disciplined approach to systems, a skilled workforce, and a long-term commitment to client success. Today, ExpertCallers offers a comprehensive suite of contact center services, including inbound and outbound support, technical assistance, telemarketing, CATI, email, and chat, delivered through both traditional and AI-augmented models. By combining human expertise with intelligent automation, the company enables organizations to enhance customer engagement, improve operational efficiency, and deliver consistent, high-quality experiences at scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 24

#### Who Is the Company Behind ExpertCallers?

- **Seller:** [ExpertCallers](https://www.g2.com/sellers/expertcallers)
- **Year Founded:** 2002
- **HQ Location:** Princeton, US
- **Twitter:** @expertcallers  
542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb93629800da5e04d173fb66556295b7f2f93a621541f5835b7532b2cf73ea5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertcallers&secure%5Burl_type%5D=linkedin_company_website)  
350 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 25% Small

#### What Are Recent G2 Reviews of ExpertCallers?

**["Fair Pricing, Smooth Implementation, and Flexible Month-to-Month Terms"](https://www.g2.com/survey_responses/expertcallers-review-13132945)**

**Rating:** 5.0/5.0 stars

_— David P._

[Read full review](https://www.g2.com/survey_responses/expertcallers-review-13132945)

**["Flexible Scaling and Professional Agents with Smooth Integration"](https://www.g2.com/survey_responses/expertcallers-review-13134546)**

**Rating:** 5.0/5.0 stars

_— Sarah M._

[Read full review](https://www.g2.com/survey_responses/expertcallers-review-13134546)

### [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 49

#### Who Is the Company Behind Moneypenny?

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Georgia, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9acfb69a0cf5aebe66b8c01452a845ebd6a228e3aa5b991e3b58959885c02d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoneypenny-usa%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 84% Small, 8% Medium

#### What Are Recent G2 Reviews of Moneypenny?

**["Seamless 24/7 Service with Live Operators"](https://www.g2.com/survey_responses/moneypenny-review-13266149)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13266149)

**["Effortless Online Access — Moneypenny Is Simple and Intuitive"](https://www.g2.com/survey_responses/moneypenny-review-13051629)**

**Rating:** 5.0/5.0 stars

_— Ashley L._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13051629)

### [Upfirst](https://www.g2.com/products/upfirst/reviews)

Upfirst is an AI-powered virtual receptionist. Founded on the belief that small businesses should be able to afford great answering services, we help people change how they run their businesses by making it easy and affordable to get a virtual receptionist that’s dedicated to them. Upfirst helps small businesses answer calls around the clock so that callers never reach a voicemail. Businesses use our AI answering service to give callers an immediate human-like voice to answer questions, take messages, set appointments, and more. Knowing that every call is covered by a knowledgeable receptionist, business owners are able to focus on the day-to-day tasks that continue to drive their business forward, saving themselves time and money.

**Average Rating:** 4.9/5.0

**Total Reviews:** 26

#### Who Is the Company Behind Upfirst?

- **Seller:** [Upfirst](https://www.g2.com/sellers/upfirst)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d07b27131ca487a6bf870c15f8cd474fa55ffe984f2b8e5a07cf1ff2713fa2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fupfirst&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 96% Small, 4% Medium

#### What Are Recent G2 Reviews of Upfirst?

**["Excellent Support and Continuous Improvements Make Upfirst Better Over Time"](https://www.g2.com/survey_responses/upfirst-review-13087120)**

**Rating:** 5.0/5.0 stars

_— Catrina H._

[Read full review](https://www.g2.com/survey_responses/upfirst-review-13087120)

**["Human-Like Voice, Highly Recommended Service"](https://www.g2.com/survey_responses/upfirst-review-13061879)**

**Rating:** 5.0/5.0 stars

_— Cesar T._

[Read full review](https://www.g2.com/survey_responses/upfirst-review-13061879)

### [AnswerConnect](https://www.g2.com/products/answerconnect/reviews)

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### Who Is the Company Behind AnswerConnect?

- **Seller:** [AnswerConnect](https://www.g2.com/sellers/answerconnect)
- **Year Founded:** 2002
- **HQ Location:** Portland, OR
- **Twitter:** @AnswerConnect  
978 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=865049ffa23a7de0be2a6e51c987c78f8fcd6c8a8d935e25ebe07735070a2eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerconnect&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 13% Large

#### What Are Recent G2 Reviews of AnswerConnect?

**["Effortless Process Makes Everything Easy"](https://www.g2.com/survey_responses/answerconnect-review-12101104)**

**Rating:** 5.0/5.0 stars

_— Hayden S._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-12101104)

**["A Seamless Extension of our Team"](https://www.g2.com/survey_responses/answerconnect-review-11694233)**

**Rating:** 5.0/5.0 stars

_— Kate J._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-11694233)

#### What Are G2 Users Discussing About AnswerConnect?

- [What is AnswerConnect used for?](https://www.g2.com/discussions/what-is-answerconnect-used-for)

### [Wing Assistant](https://www.g2.com/products/wing-assistant/reviews)

The world's best assistant for business. Wing Assistant provides SMBs, startups, and executives with dedicated remote talent to help them focus on their core activities by taking over recurring work such as Social Media Management, Sales Calling, Lead Generation, Data Entry, etc. You can imagine Wing as a super affordable team member whom you can rely on to take care of the work that needs to be done to grow your business. If you compare Wing’s flexible subscription to the respective average salaries in the US, you save about $50,000 per year using Wing.

**Average Rating:** 4.6/5.0

**Total Reviews:** 26

#### Who Is the Company Behind Wing Assistant?

- **Seller:** [Wing Assistant](https://www.g2.com/sellers/wing-assistant)
- **Year Founded:** 2018
- **HQ Location:** Irvine, CA
- **Twitter:** @WingAssistant  
432 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1553d2839f0546a752a92d691f421eb9c395e029bee7826f27434f701c6aecc3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwingassistant%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,202 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Wing Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **clear and proactive communication** of Wing Assistant, fostering seamless teamwork and collaboration.
- Users appreciate the **ease of use** with Wing Assistant, seamlessly integrating into workflows and enhancing productivity.
- Users highlight the **reliability and quality work** of Wing Assistant, significantly enhancing their business operations.
- Users praise the **high quality and reliability** of Wing's virtual assistants, enhancing efficiency and team collaboration.
- Users appreciate the **efficiency** of Wing Assistant, highlighting proactive support and seamless workflows that enhance productivity.

##### Cons

- Users experience **high turnover** with Wing Assistant, noting poor communication and lack of accountability after deposits are made.
- Users often experience **slow responsiveness to billing issues** , making payment resolutions frustrating and time-consuming.
- Users experience **poor customer support** with slow email responses, especially regarding billing issues.
- Users noted initial challenges with **staff turnover** , but improvements in hiring speed have since been observed.

#### What Are Recent G2 Reviews of Wing Assistant?

**["Effortless Onboarding and Top-Notch Hiring Support"](https://www.g2.com/survey_responses/wing-assistant-review-12203250)**

**Rating:** 5.0/5.0 stars

_— Greg B._

[Read full review](https://www.g2.com/survey_responses/wing-assistant-review-12203250)

**["Keeps everyday work under control"](https://www.g2.com/survey_responses/wing-assistant-review-12653406)**

**Rating:** 5.0/5.0 stars

_— Lera D._

[Read full review](https://www.g2.com/survey_responses/wing-assistant-review-12653406)

### [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews)

Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.

**Average Rating:** 4.9/5.0

**Total Reviews:** 73

#### Who Is the Company Behind Smith.ai Virtual Receptionists?

- **Seller:** [Smith.ai](https://www.g2.com/sellers/smith-ai)
- **Company Website:** smith.ai
- **Year Founded:** 2015
- **HQ Location:** Los Altos, California
- **Twitter:** @smithdotai  
1,011 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f366087bc5da3eb58c05d05587bb74a2267ad4ec1371a663dd97e51a0eefb2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18531286%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Attorney
- **Top Industries:** Law Practice, Legal Services
- **Company Size:** 93% Small, 4% Large

#### What Are Recent G2 Reviews of Smith.ai Virtual Receptionists?

**["Smith.ai has been a game changer!"](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10340012)**

**Rating:** 5.0/5.0 stars

_— Joelle T._

[Read full review](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10340012)

**["Knowledgeable partners for your business"](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10242603)**

**Rating:** 4.5/5.0 stars

_— Belinda K._

[Read full review](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10242603)

#### What Are G2 Users Discussing About Smith.ai Virtual Receptionists?

- [What is Smith.ai Virtual Receptionists used for?](https://www.g2.com/discussions/what-is-smith-ai-virtual-receptionists-used-for)

### [Abby Connect](https://www.g2.com/products/abby-connect/reviews)

With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business. We are well-known for a full feature set tailored to your business that saves you and your staff several hours a week from mundane office tasks. Our dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. Abby now also offers our AI Receptionist as an additional option for businesses that need to be more efficient. Spend less time answering the same questions on the phone while your custom AI Receptionist handles them for you, letting you get back to the tasks (and calls) that matter most. Never miss another call. Start converting more callers into customers today with Abby Connect!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Abby Connect?

- **Seller:** [Abby Connect](https://www.g2.com/sellers/abby-connect)
- **Year Founded:** 2005
- **HQ Location:** Las Vegas, US
- **Twitter:** @abbyconnect  
12,665 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38f79c342edb70581c949b8ad1a32df9dab36dfd324acfdaab5ffd188d45b9da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabby-connect%2F&secure%5Burl_type%5D=linkedin_company_website)  
86 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Medium

#### What Are Recent G2 Reviews of Abby Connect?

**["Superior AI Receptionist That Exceeds Expectations"](https://www.g2.com/survey_responses/abby-connect-review-11962662)**

**Rating:** 5.0/5.0 stars

_— Ryan V._

[Read full review](https://www.g2.com/survey_responses/abby-connect-review-11962662)

**["Abby Is Like Having a Front Office Team, Priscilla Loza ROCKS!"](https://www.g2.com/survey_responses/abby-connect-review-11670026)**

**Rating:** 5.0/5.0 stars

_— Christina R._

[Read full review](https://www.g2.com/survey_responses/abby-connect-review-11670026)

#### What Are G2 Users Discussing About Abby Connect?

- [What is Abby Connect used for?](https://www.g2.com/discussions/what-is-abby-connect-used-for)

### [Go Answer](https://www.g2.com/products/go-answer/reviews)

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Go Answer?

- **Seller:** [Go Answer](https://www.g2.com/sellers/go-answer)
- **Year Founded:** 2012
- **HQ Location:** Garden City, NY
- **Twitter:** @goanswer  
64 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3584a4aa609e15e1a01983aae7ee1f4d0141b59179b618dceccb75fcf47193a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgo-answer&secure%5Burl_type%5D=linkedin_company_website)  
135 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 42% Small

#### What Are Recent G2 Reviews of Go Answer?

**["Total tranquility: I don't miss calls and I improve customer service"](https://www.g2.com/survey_responses/go-answer-review-8317393)**

**Rating:** 5.0/5.0 stars

_— Luisa F. R._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8317393)

**["Easy to use and great customer support team."](https://www.g2.com/survey_responses/go-answer-review-8754379)**

**Rating:** 4.5/5.0 stars

_— Santosh K._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8754379)

### [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews)

Ruby provides live virtual receptionist service that combines live, U.S.-based virtual receptionists with AI-powered technology to help small businesses answer every call, connect with more customers, and manage everyday business communications. We provide live call answering, appointment scheduling, lead capture and qualification, message taking, call transfers, payment processing, bilingual support, and customized call handling that reflects how your business operates. For more than 20 years, we've helped businesses of every size create better customer experiences by making every conversation count. Our customers span industries including legal, healthcare, home services, real estate, financial services, and professional services, where responsiveness, trust, and personal service play an important role in growing the business. Whether you're meeting with clients, serving customers, working remotely, or away from the phone, we help ensure every caller reaches a professional receptionist who represents your business with warmth and consistency. Every Ruby account is customized to your business. We learn your preferred greeting, scheduling preferences, call routing rules, FAQs, and escalation procedures so our receptionists can work as an extension of your team. Depending on your workflow, we can answer questions, schedule appointments, capture and qualify new leads, process payments, transfer callers to available team members, or take detailed messages for follow up. You choose when we answer your calls, whether that's throughout the business day, during peak call periods, after hours, on weekends, or whenever your team needs additional support. Our AI capabilities are designed to enhance, not replace, the human experience. AI-powered tools help our receptionists quickly access business information, generate call summaries and transcripts, identify conversation sentiment, reduce unwanted robocalls, and streamline customer interactions. By combining AI with live receptionists, we help businesses respond more efficiently while ensuring every caller still has the opportunity to speak with a real person. Ruby integrates with popular CRM, scheduling, payment, and business productivity platforms, making it easier to keep customer information, appointments, and conversations connected across your existing workflows. Through the Ruby app, you can manage receptionist instructions, update availability, review messages and transcripts, monitor call activity, and stay connected from anywhere. At Ruby, we believe every conversation is an opportunity to build trust. By combining experienced receptionists with thoughtfully applied AI, we help small businesses deliver personal, professional customer experiences that strengthen relationships and support long-term growth.

**Average Rating:** 3.8/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Ruby Receptionists?

- **Seller:** [Ruby](https://www.g2.com/sellers/ruby-2026-07-08)
- **Year Founded:** 2003
- **HQ Location:** Portland, US
- **Twitter:** @Ruby  
5,004 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43863163cf63deb7af788a1ebb54a9cb44db9c454545a000564e8e27d585b882&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallruby%2F&secure%5Burl_type%5D=linkedin_company_website)  
668 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Medium

#### What Are Recent G2 Reviews of Ruby Receptionists?

**["Exceptional Support and Seamless Client Experience"](https://www.g2.com/survey_responses/ruby-receptionists-review-12119838)**

**Rating:** 4.5/5.0 stars

_— Ana G._

[Read full review](https://www.g2.com/survey_responses/ruby-receptionists-review-12119838)

**["Great virtual receptionist solution."](https://www.g2.com/survey_responses/ruby-receptionists-review-6603788)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ruby-receptionists-review-6603788)

#### What Are G2 Users Discussing About Ruby Receptionists?

- [Where is Ruby com located?](https://www.g2.com/discussions/where-is-ruby-com-located)
- [What do virtual receptionists do?](https://www.g2.com/discussions/what-do-virtual-receptionists-do)
- [Is Ruby receptionist worth it?](https://www.g2.com/discussions/is-ruby-receptionist-worth-it)

### [SupportYourApp](https://www.g2.com/products/supportyourapp/reviews)

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Our AI Solutions: SupportYourApp's Support Intelligence Hub pairs AI with human support in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind SupportYourApp?

- **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp)
- **Year Founded:** 2010
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @SupportYourApp  
482 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af384dad25af4bd9e59886e3ca883bf4c148a307b309053412b1dea9e1c76bb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2806061%2F&secure%5Burl_type%5D=linkedin_company_website)  
612 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 35% Small

#### What Are Recent G2 Reviews of SupportYourApp?

**["Reliable 24/7 multilingual support team for our expanding customer base"](https://www.g2.com/survey_responses/supportyourapp-review-11941329)**

**Rating:** 5.0/5.0 stars

_— josef p._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-11941329)

**["AR Team Lead"](https://www.g2.com/survey_responses/supportyourapp-review-13177933)**

**Rating:** 4.5/5.0 stars

_— sylvie k._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-13177933)

#### What Are G2 Users Discussing About SupportYourApp?

- [What is SupportYourApp used for?](https://www.g2.com/discussions/what-is-supportyourapp-used-for)

### [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews)

SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### Who Is the Company Behind SureCall Experts?

- **Seller:** [Surecall Experts](https://www.g2.com/sellers/surecall-experts)
- **Year Founded:** 1982
- **HQ Location:** Denver, US
- **Twitter:** @SurecallExperts  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5125bdc4a9ec4c6928b6c9d083340b3679bc63c6b58b236143e1d3416615505e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74131779%2Fadmin&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Are Recent G2 Reviews of SureCall Experts?

**["Best Customer Support Services - Surecall Experts"](https://www.g2.com/survey_responses/surecall-experts-review-9301646)**

**Rating:** 5.0/5.0 stars

_— Martin D._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9301646)

**["SureCall Experts is the best call solutions Colorado"](https://www.g2.com/survey_responses/surecall-experts-review-9223116)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9223116)

#### What Are G2 Users Discussing About SureCall Experts?

- [What is SureCall Experts used for?](https://www.g2.com/discussions/what-is-surecall-experts-used-for)

### [Answering Service Care](https://www.g2.com/products/answering-service-care/reviews)

Answering Service Care (ASC) is a 24/7 live answering service for 3000+ businesses nationwide in all industries including law firms, doctors offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices in WA, NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people with many relationships having lasted over 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, and transfer calls or relay these messages directly. Businesses of any size across all industries can benefit from an answering service. The customer service personnel who answer your calls are industry-trained and experienced professionals who know how to handle queries from customers across sectors, so your clients can expect reliable and accurate communications at all times. We Get It. Never miss another call. Live chat for your website. Capture all important messages 24/7. Save money on a hiring, training, and onboarding a full-time secretary. Give your customers great first impressions of your business. Powered by Smiling Faces That Care.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Answering Service Care?

- **Seller:** [Answering Service Care](https://www.g2.com/sellers/answering-service-care)
- **Year Founded:** 1974
- **HQ Location:** Margate, US
- **Twitter:** @LivePhoneAnswer  
354 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=482c267900da70899de0dc3580a7dd7c602cc672cb05cc596a2ad771aac04302&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25014675&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Small

#### What Are Recent G2 Reviews of Answering Service Care?

**["Great management for customer service centers and organizations needing 24/7 accountability"](https://www.g2.com/survey_responses/answering-service-care-review-4517052)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/answering-service-care-review-4517052)

**["Fabulous Customer Attention"](https://www.g2.com/survey_responses/answering-service-care-review-4273126)**

**Rating:** 5.0/5.0 stars

_— Patricia V._

[Read full review](https://www.g2.com/survey_responses/answering-service-care-review-4273126)

### [AnswerFirst](https://www.g2.com/products/answerfirst/reviews)

AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of experience, we specialize in delivering top-notch customer service through our team of professional, U.S.-based Customer Service Professionals (CSPs). Our services extend beyond traditional call handling; we manage a wide array of business communications including inbound calls, emails, web chats, social media inquiries, and SMS messaging. Our mission is to help organizations streamline their communication processes, ensuring seamless and efficient customer interactions at all times.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind AnswerFirst?

- **Seller:** [AnswerFirst](https://www.g2.com/sellers/answerfirst)
- **Year Founded:** 1998
- **HQ Location:** Tampa, US
- **Twitter:** @answerfirst  
1,281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f4c9b91438049b2f2794f05ff5ba3d6b19929e407ef0bbe36f7edca18daafd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerfirst-communications-inc.&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of AnswerFirst?

**["Great company! Really helped me grow my business..."](https://www.g2.com/survey_responses/answerfirst-review-9455369)**

**Rating:** 5.0/5.0 stars

_— edie k._

[Read full review](https://www.g2.com/survey_responses/answerfirst-review-9455369)

**["Best Answering Service With The Best Pricing"](https://www.g2.com/survey_responses/answerfirst-review-9454772)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/answerfirst-review-9454772)

### [AnswerFront](https://www.g2.com/products/answerfront/reviews)

Answerfront is a leading provider of professional phone answering services, dedicated to transforming business communication. We understand that in today's competitive landscape, every phone call represents an opportunity to connect with clients, generate leads, and enhance your brand's reputation. That's why we offer customized solutions that seamlessly integrate with your business, ensuring that your customers and partners always receive exceptional service.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind AnswerFront?

- **Seller:** [AnswerFront](https://www.g2.com/sellers/answerfront)
- **Year Founded:** 2024
- **HQ Location:** Philadelphia, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1d2495b80124d522d19e9ca7c2f0bc7f0c748b7a2d2de1c4dfdce4bebf1699a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerfront&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### What Are Recent G2 Reviews of AnswerFront?

**["Working with Answerfront was a smooth and efficient experience!"](https://www.g2.com/survey_responses/answerfront-review-9969616)**

**Rating:** 5.0/5.0 stars

_— Joy F._

[Read full review](https://www.g2.com/survey_responses/answerfront-review-9969616)

**["Their expertise and professional approach brought a significant transformation to our business."](https://www.g2.com/survey_responses/answerfront-review-9949444)**

**Rating:** 5.0/5.0 stars

_— Stephanie U._

[Read full review](https://www.g2.com/survey_responses/answerfront-review-9949444)

### [Connext](https://www.g2.com/products/connext/reviews)

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

**Average Rating:** 4.6/5.0

**Total Reviews:** 16

#### Who Is the Company Behind Connext?

- **Seller:** [Connext Global Solutions](https://www.g2.com/sellers/connext-global-solutions)
- **Company Website:** www.connextglobal.com
- **Year Founded:** 2014
- **HQ Location:** Honolulu, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0498c7c55c68363b46c4150c31195a178329f767740623e5c457e250df97f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnextglobalsolutions&secure%5Burl_type%5D=linkedin_company_website)  
1,251 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 38% Small

#### What Do G2 Reviewers Say About Connext?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Connext **easy to use** , making it highly beneficial for beginners and effective in filling positions.
- Users value the **structured onboarding process** of Connext, reflecting its mature organizational skills and quick responses.
- Users commend the **professionalism** of Connext, noting quick responses and a structured onboarding process.
- Users commend Connext for its **quick response time** , facilitating a smooth and efficient onboarding experience.
- Users find that Connext greatly enhances **skill development** , making it easy for beginners to learn and meet client needs.

#### What Are Recent G2 Reviews of Connext?

**["Dependable Service, Enhancing Workflow Efficiency"](https://www.g2.com/survey_responses/connext-review-12763729)**

**Rating:** 5.0/5.0 stars

_— Ignacio C._

[Read full review](https://www.g2.com/survey_responses/connext-review-12763729)

**["Connext Delivers High-Quality Candidates with Flexible, Scalable Staffing"](https://www.g2.com/survey_responses/connext-review-12884565)**

**Rating:** 5.0/5.0 stars

_— Russ M._

[Read full review](https://www.g2.com/survey_responses/connext-review-12884565)

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[Browse Serviços de Recepcionista Virtual Themes](/pt/categories/virtual-receptionist-services/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Pesquisado e escrito por [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

Os provedores de serviços de recepcionista virtual, também conhecidos como serviços de atendimento, oferecem profissionais terceirizados de atendimento ao cliente e recepção para empresas. As empresas de recepcionista virtual podem oferecer uma variedade de recursos, incluindo atendimento de chamadas, resposta a e-mails, disponibilidade 24/7, capacidades bilíngues, transferência de chamadas e gravação de mensagens. Além disso, os recepcionistas mantêm a marca e a imagem de uma empresa ao responder a clientes ou clientes.

Para tarefas de atendimento ao cliente facilmente automatizáveis que não exigem um toque humano, as empresas podem se beneficiar de software assistente de vendas com IA. Os recepcionistas virtuais beneficiam principalmente pequenas empresas ou empresas com um orçamento pequeno. Para empresas que precisam de assistência secretarial, mas não precisam de um recepcionista em tempo integral ou parcial, os recepcionistas virtuais são uma solução ideal. Os recepcionistas podem ser contratados uma vez ou de forma contínua. Para empresas que desejam assistência na contratação de um recepcionista temporário no local, implementar serviços de recrutamento sob demanda é uma rota eficaz a seguir.

Para se qualificar para inclusão na Categoria de Provedores de Serviços de Recepcionista Virtual, um provedor de serviços deve:

- Fornecer às empresas um recepcionista virtual profissional
- Ajudar com tarefas comuns de recepcionista, como atendimento ao cliente por telefone ou e-mail
- Oferecer recepcionistas que tenham conhecimento ou experiência específica na indústria

Show More

### Tópicos de Serviços de Recepcionista Virtual

- [O que são provedores de serviços de recepcionista virtual?](#o-que-sao-provedores-de-servicos-de-recepcionista-virtual)
- [Como funcionam os recepcionistas virtuais?](#como-funcionam-os-recepcionistas-virtuais)
- [Quem usa serviços de recepcionista virtual?](#quem-usa-servicos-de-recepcionista-virtual)
- [Recepcionista virtual vs assistentes virtuais ](#recepcionista-virtual-vs-assistentes-virtuais)
- [Benefícios do recepcionista virtual](#beneficios-do-recepcionista-virtual)
- [Desafios de trabalhar com um serviço de recepcionista virtual](#desafios-de-trabalhar-com-um-servico-de-recepcionista-virtual)
- [Custo dos serviços de recepcionista virtual](#custo-dos-servicos-de-recepcionista-virtual)
- [Como escolher o melhor serviço de recepcionista virtual para o seu negócio](#como-escolher-o-melhor-servico-de-recepcionista-virtual-para-o-seu-negocio)
- [Perguntas a fazer a um serviço de recepcionista virtual antes de contratar](#perguntas-a-fazer-a-um-servico-de-recepcionista-virtual-antes-de-contratar)

[
### Tópicos de Serviços de Recepcionista Virtual
 Expandir/Recolher ](#)
- [O que são provedores de serviços de recepcionista virtual?](#o-que-sao-provedores-de-servicos-de-recepcionista-virtual)
- [Como funcionam os recepcionistas virtuais?](#como-funcionam-os-recepcionistas-virtuais)
- [Quem usa serviços de recepcionista virtual?](#quem-usa-servicos-de-recepcionista-virtual)
- [Recepcionista virtual vs assistentes virtuais ](#recepcionista-virtual-vs-assistentes-virtuais)
- [Benefícios do recepcionista virtual](#beneficios-do-recepcionista-virtual)
- [Desafios de trabalhar com um serviço de recepcionista virtual](#desafios-de-trabalhar-com-um-servico-de-recepcionista-virtual)
- [Custo dos serviços de recepcionista virtual](#custo-dos-servicos-de-recepcionista-virtual)
- [Como escolher o melhor serviço de recepcionista virtual para o seu negócio](#como-escolher-o-melhor-servico-de-recepcionista-virtual-para-o-seu-negocio)
- [Perguntas a fazer a um serviço de recepcionista virtual antes de contratar](#perguntas-a-fazer-a-um-servico-de-recepcionista-virtual-antes-de-contratar)

## Saiba Mais Sobre Provedores de Serviços de Recepcionista Virtual

Os provedores de serviços de recepcionista virtual oferecem serviços de recepção remota para empresas a fim de gerenciar suas comunicações com clientes. Eles funcionam como uma extensão da recepção de uma empresa, empregando indivíduos que atuam como o primeiro ponto de contato para os clientes.

### O que são provedores de serviços de recepcionista virtual?
 

Os provedores de serviços de recepcionista virtual são organizações terceirizadas que se especializam em suporte de comunicação remota. Nesse modelo, indivíduos treinados realizam várias tarefas tradicionalmente desempenhadas por um recepcionista interno – como atender chamadas telefônicas, registrar mensagens e lidar com outras tarefas administrativas – tudo isso sem estar fisicamente presente no escritório do cliente.

 

Alternativamente, os proprietários de empresas podem optar por[software de assistente de vendas com IA](https://www.g2.com/categories/ai-sales-assistant) para tarefas de suporte ao cliente que não exigem um toque humano. [Serviços de contratação sob demanda](https://www.g2.com/categories/on-demand-staffing-services) também oferecem uma solução viável para contratar recepcionistas temporários no local.

 

### Como funcionam os recepcionistas virtuais?
 

Os recepcionistas virtuais criam uma experiência positiva para os chamadores ao lidar com as consultas rapidamente e alinhar as respostas com as instruções de cada empresa. Para tornar todo o processo suave, tecnologia sofisticada e profissionais treinados trabalham juntos. 

 

Aqui está uma visão geral de como a comunicação empresarial via um recepcionista terceirizado normalmente funciona.

 
- **Configuração inicial** envolve a inscrição em um serviço de recepcionista virtual e a configuração de suas preferências, como a forma como as chamadas recebidas devem ser atendidas, o tipo de informação a ser coletada e quaisquer outras instruções sobre o encaminhamento de chamadas.
- **Redirecionamento de chamadas** é feito por meio de sistemas avançados de roteamento de chamadas, encaminhamento de chamadas, discagem direta, entre outros métodos. Uma vez que os números de telefone da sua empresa estão configurados para transferir chamadas, os recepcionistas virtuais atendem as chamadas em seu lugar, seja em tempo integral ou durante horas específicas, dependendo de suas necessidades.
- **Atendimento de chamadas** é tão simples quanto o nome sugere. Os recepcionistas virtuais atendem prontamente quando alguém liga para sua empresa, seguindo seus roteiros e protocolos estabelecidos. Isso garante uma interação útil, independentemente da natureza da consulta. Caso o chamador queira deixar uma mensagem ou a chamada precise ser direcionada para outro lugar, detalhes como o nome do chamador, informações de contato, motivo do contato e quaisquer outros detalhes relevantes são anotados. 
- [Roteamento de chamadas](https://www.g2.com/glossary/call-routing-definition) acontece quando é necessário mais assistência. Nesses casos, o recepcionista pode transferir diretamente a chamada, fornecer informações ao chamador ou agendar um retorno de chamada.
- **Integração** permite que certas ferramentas de negócios, como [calendários](https://www.g2.com/categories/calendar), [CRMs](https://www.g2.com/categories/crm) e ferramentas de mensagens trabalhem com serviços de atendimento para agendamento de chamadas, registro de interações com clientes e compartilhamento de informações.
- **Treinamento** para recepcionistas virtuais os ajuda a entender as especificidades de seus produtos, serviços e cultura da empresa. Além disso, as empresas têm a opção de personalizar sua comunicação, como saudações preferidas, protocolos de roteamento de chamadas e procedimentos de escalonamento.
- **Relatórios e feedback** sobre o volume de chamadas ou uso do serviço podem medir a eficácia do seu serviço, com base no qual você pode tomar decisões informadas. Para melhorar seu desempenho, os recepcionistas virtuais também monitoram dados de chamadas e qualidade das chamadas, e recebem feedback regular dos clientes. 
- **Outros serviços** fornecidos por recepcionistas virtuais podem incluir agendamento de compromissos, envio de lembretes, fornecimento de informações básicas sobre a empresa e resposta a perguntas frequentes.

 

### Quem usa serviços de recepcionista virtual?
 

Os serviços de recepcionista virtual são uma ótima opção para uma variedade de empresas em diversos setores. Eles são especialmente benéficos para empresas em crescimento que recebem um número suficiente de chamadas de clientes, mas não a ponto de necessitar contratar um recepcionista no local.

 
- **Pequenas e médias empresas (PMEs) e startups** de diferentes setores podem usar serviços de recepcionista virtual para melhorar o atendimento ao cliente. O atendimento rápido e profissional das consultas dos clientes eleva a imagem da marca, reduz oportunidades perdidas e converte mais leads.
- **Prestadores de serviços domiciliares** como encanadores, paisagistas e eletricistas enfrentam dificuldades para atender chamadas enquanto estão envolvidos em tarefas no local. Os serviços de recepcionista virtual oferecem a eles vantagens significativas, permitindo que se concentrem em seu trabalho sem se preocupar em perder clientes potenciais.
- **Profissionais jurídicos e financeiros** confiam em recepcionistas virtuais para gerenciar suas comunicações com clientes, para que possam continuar com atividades principais, como reuniões com clientes, preparação de casos e planejamento estratégico.
- **Prestadores de serviços de saúde** geralmente têm linhas telefônicas ocupadas. Os recepcionistas virtuais os ajudam a se concentrar no atendimento ao paciente enquanto lidam com agendamentos de pacientes, consultas gerais, cancelamentos, admissão de novos pacientes e chamadas de emergência fora do horário.
- **Consultores e freelancers** optam por serviços de recepcionista virtual para lidar com comunicações com clientes, liberando-os para dedicar mais tempo à prestação de seus serviços e ao crescimento de seus negócios.

 

### Recepcionista virtual vs assistentes virtuais 

Embora recepcionistas virtuais e assistentes virtuais sejam ambos [serviços de suporte remoto](https://www.g2.com/articles/remote-support), eles diferem em seus papéis, escopo de trabalho, área de especialização, interação com o cliente e uso nos negócios.

#### Recepcionistas virtuais

As empresas geralmente usam recepcionistas virtuais para suporte adicional no gerenciamento do volume de chamadas e atendimento ao cliente profissional sem ter uma equipe interna. O papel principal é atender chamadas de negócios recebidas. Suas tarefas são geralmente mais focadas na recepção: triagem de chamadas, anotação de mensagens, encaminhamento de clientes para as partes apropriadas e agendamento de compromissos. Os recepcionistas virtuais devem ter boas habilidades de comunicação e atendimento ao cliente, bem como um entendimento básico do negócio.

#### Assistentes virtuais

Os assistentes virtuais apoiam empresas e suas equipes internas. Você pode usá-los para uma ampla gama de serviços, como realizar tarefas administrativas, gerenciar e-mails, contabilidade, pesquisa e gerenciamento de canais de mídia social. Para realizar essas tarefas, os assistentes virtuais têm um conjunto diversificado de habilidades. Eles são frequentemente detalhistas, proficientes em diferentes plataformas de software e têm fortes habilidades organizacionais e administrativas.

### Benefícios do recepcionista virtual

Existem vários benefícios em contratar um serviço de recepcionista virtual, como disponibilidade 24/7, flexibilidade e economia de custos. Esses serviços são especialmente úteis para proprietários de pequenas empresas em crescimento.

- **Disponibilidade 24/7:** Muitos recepcionistas virtuais fornecem serviços 24 horas por dia, 7 dias por semana, mesmo durante fins de semana, feriados e fora do horário de trabalho, permitindo que as empresas respondam às consultas dos clientes a qualquer momento.
- **Aumento da produtividade:** Um dos focos dos recepcionistas virtuais é eliminar leads não qualificados e chamadores de spam, e mover leads qualificados e chamadas de clientes atuais para as pessoas certas. Isso garante que o pessoal interno esteja focado em atividades principais do negócio.
- **Economia de custos:** Comparado à contratação de um recepcionista em tempo integral, os recepcionistas virtuais são menos caros a longo prazo. Com esses serviços, você economiza nos custos de treinamento, entrevistas, equipamentos, benefícios para funcionários e espaço de escritório.
- **Suporte multilíngue:** Recepcionistas virtuais multilíngues atendem a uma clientela diversificada. Eles podem se comunicar facilmente com os chamadores, independentemente do idioma. Isso expande o mercado e destaca seu compromisso com a inclusão global.
- **Melhoria na experiência do cliente:** Recepcionistas virtuais qualificados lidam com todas as chamadas de forma profissional e rápida. Isso aumenta a satisfação do cliente, levando a taxas mais altas de indicação e retenção.
- **Maior captação de leads:** Um alto volume de leads rapidamente esgota os recursos internos. Os recepcionistas virtuais garantem que não haja chamadas perdidas, respostas atrasadas ou oportunidades desperdiçadas de converter clientes potenciais. 

### Desafios de trabalhar com um serviço de recepcionista virtual

Certos desafios precisam ser abordados ao empregar um serviço de recepcionista virtual, como custo inicial de contratação, interação pessoal limitada e possíveis falhas de comunicação.

- **Perda do toque pessoal:** Estabelecer rapport e construir conexões pessoais com os clientes pode, às vezes, ser menos eficaz ao usar recepcionistas virtuais do que ao realizar interações diretas com funcionários.
- **Preocupações com custos:** Algumas pequenas empresas podem preferir ferramentas gratuitas e de baixo custo, como secretárias eletrônicas e árvores de telefone, embora os chamadores geralmente não gostem dessas soluções. Além disso, se o serviço for cobrado com base em minutos de uso, um alto volume de chamadas pode aumentar os custos em comparação com a contratação de um recepcionista no local.
- **Limitações de tarefas:** Lidar com uma carga de trabalho pesada ou trabalhar em muitas tarefas pode representar um risco de ineficiência. Também há limitações em termos de manuseio de correspondência física, fornecimento de serviços de recepção no local ou outras responsabilidades presenciais.
- **Controle limitado:** A terceirização da posição reduz a supervisão direta das operações diárias, o que pode ser um ajuste para algumas empresas.
- **Potencial de falha de comunicação:** Um recepcionista virtual pode estar menos informado sobre as nuances do negócio do que um recepcionista no local, levando a mal-entendidos ou informações imprecisas.

### Custo dos serviços de recepcionista virtual

O custo de um serviço de recepcionista virtual depende de fatores como o volume de chamadas ou tarefas, o nível de especialização necessário, o serviço escolhido e o modelo de precificação. Você pode esperar encontrar serviços adequados na faixa de $50 a $300. No entanto, vale a pena notar que existem opções disponíveis a preços ainda mais baixos, bem como serviços premium que podem exceder $300 em custo.

_A precificação acima é uma estimativa baseada em dados da internet. Sempre verifique com a equipe de vendas para obter a precificação mais atualizada._

Os diferentes modelos de precificação para serviços de recepcionista virtual são discutidos aqui.

- **Modelos de pagamento por minuto** cobram com base no tempo que um recepcionista virtual gasta atendendo chamadas em seu nome. O custo aqui é altamente influenciado pela sua seleção de serviços e número de chamadas. 
- **Modelos de pagamento por chamada** cobram por cada chamada que o recepcionista atende, independentemente de sua duração. O valor cobrado por uma chamada de três minutos é igual ao de uma chamada de 30 minutos.
- **Assinaturas mensais** oferecem um pacote pré-pago de minutos. Sua assinatura mensal dita o número de recursos, o número de chamadas ou minutos e o tipo de assistência.
- **Planos de preços escalonados** permitem que você escolha o nível de serviço que melhor se adapta ao seu orçamento e necessidades. Níveis mais baixos ou planos básicos cobram menos e podem incluir alguns serviços, como atendimento de chamadas, correio de voz ou agendamento. Por outro lado, níveis mais altos oferecem recursos avançados, como suporte multilíngue, análise de dados e serviços de call center a uma taxa premium.

#### Retorno sobre o investimento (ROI) para serviços de recepcionista virtual

Embora os recepcionistas virtuais não contribuam diretamente para a receita, eles melhoram o ROI ao influenciar positivamente vários aspectos-chave do seu negócio.

- [**Captação de leads**](https://www.g2.com/articles/lead-capture) **:** Com um recepcionista virtual atendendo a todas as suas chamadas de negócios, você tem menos chances de perder oportunidades e uma maior possibilidade de ganhar novos clientes.
- **Economia de tempo:** Sua equipe principal economiza muito tempo quando não precisa gerenciar chamadas ou realizar tarefas básicas de recepção. Esse tempo economizado pode ser direcionado para tarefas que contribuem para a receita.
- **Economia de custos:** Você pode reduzir significativamente os custos indiretos ao terceirizar a função de recepcionista. Compare o custo do serviço com a despesa de contratar um recepcionista interno em tempo integral (incluindo salário, benefícios, espaço de trabalho e equipamentos) para calcular o dinheiro que você economizará.
- **Resolução mais rápida de consultas:** Uma primeira impressão profissional combinada com a resolução rápida de consultas eleva a experiência do cliente, resultando em mais leads convertidos e retenção de clientes.
- **Escalabilidade e flexibilidade: ** Um serviço de recepcionista virtual escala com o seu negócio. Você pode até mesmo alterar sua assinatura para reduzir os custos durante períodos de baixa para impulsionar a eficiência e a relação custo-benefício. 

### Como escolher o melhor serviço de recepcionista virtual para o seu negócio

Para escolher o serviço de recepcionista virtual certo para o seu negócio que esteja alinhado com suas necessidades, valores e objetivos, siga a lista de verificação abaixo: 

- **Identifique suas necessidades:** Para começar, faça uma lista dos requisitos do seu negócio. Avalie o volume e a natureza das chamadas recebidas, os idiomas necessários e quaisquer habilidades ou conhecimentos específicos do setor.
- **Pesquise diferentes provedores de serviços:** Explore vários provedores de serviços de recepcionista virtual para encontrar aqueles que atendem às necessidades do seu negócio. Procure empresas com um histórico comprovado, avaliações positivas e recomendações de fontes confiáveis. Certifique-se de que os recepcionistas virtuais estejam bem informados sobre o seu setor, tenham fortes habilidades de comunicação e possam se adaptar facilmente ao tom de voz da sua marca.
- **Avalie os serviços oferecidos:** Revise a gama de serviços fornecidos e sua flexibilidade para escalar. Isso inclui atendimento de chamadas, anotação de mensagens, agendamento de compromissos e processamento de pedidos.
- **Revise a tecnologia e a infraestrutura:** Certifique-se de que o serviço de recepcionista virtual possa se comunicar de forma confiável, manter os dados seguros e funcionar sem problemas com seus sistemas existentes, como software de CRM.
- **Opte por demonstrações ou períodos de teste:** Identifique como vários serviços se adequam ao seu negócio inscrevendo-se em períodos de teste ou demonstrações. Considere a qualidade do serviço, a capacidade de resposta, os pacotes de pagamento, as taxas de configuração, as assinaturas e quaisquer cobranças extras.
- **Examine os termos do contrato:** Antes de se comprometer com um serviço, certifique-se de entender os termos e condições, políticas de cancelamento, duração do contrato e quaisquer cláusulas relacionadas a [acordos de nível de serviço](https://www.g2.com/glossary/sla-management).

### Perguntas a fazer a um serviço de recepcionista virtual antes de contratar

Ao seguir a lista de verificação acima, faça estas perguntas antes de fechar o negócio.

- O que está incluído no pacote?
- Os recepcionistas virtuais fornecem suporte 24 horas por dia, 7 dias por semana, ou trabalham em horários comerciais predeterminados?
- O provedor pode escalar com o crescimento do nosso negócio?
- O serviço pode ser personalizado?
- Os roteiros de chamadas podem ser personalizados?
- Qual experiência o provedor tem com serviços de recepcionista virtual? Há quanto tempo a empresa atua nesse setor?
- Quais medidas estão em vigor para proteger os dados da empresa e dos clientes?
- Que tipo de análise de chamadas está em vigor? Que tipo de relatórios posso esperar receber? Com que frequência?
- Que tipo de tecnologia o provedor usa?
- Quais são os passos para gerenciar problemas técnicos?
- Que feedback outros clientes deram, especialmente aqueles no meu setor? Existe um estudo de caso que eu possa revisar?

_Pesquisado e escrito por _[_Marina Schlosser_](https://learn.g2.com/author/marina-schlosser)

_Revisado e editado por _[_Aisha West _](https://learn.g2.com/author/aisha-west)