Whale Reviews & Product Details

As a Medical Spa that has expanded from five to nine locations over the past two years, with no intention of slowing down, we've found Whale to be incredibly helpful. We have created 490 Standard Operating Procedures via whale, and the majority of our team uses Whale during every single shift. It allows our employees to quickly access the most important information exactly when they need it. They can simply ask Alice, the AI tool, any question, and she responds with answers drawn from our own documents. We've implemented a variety of software solutions, but Whale has easily been the smoothest and most well-supported rollout I've experienced. While many other platforms claim to offer customer support, it often becomes difficult to get real help once the paperwork is signed and payment is made. In contrast, I have a single point of contact at Whale who consistently provides answers faster than I expect. The platform is extremely user-friendly and has truly been a game changer for our company. Review collected by and hosted on G2.com.

I cannot think of any downsides at this time. Review collected by and hosted on G2.com.

I use Whale for creating company handbooks, regulations, how-to's, and manuals. I love that it provides a streamlined way of documenting everything on a single platform, which makes it easy and quick to make guides, saving us time. Whale's feature of creating a step-by-step plan with screenshots by just following my screen movements is fantastic. This feature probably saves me an hour of time for each guide. I also found the initial setup of Whale to be super easy. Review collected by and hosted on G2.com.

Access management could go to a deeper level, for example the lowest level can't be hidden from certain users, so we need to create a new playbook for those hidden manuals. Review collected by and hosted on G2.com.

Whale supports training my merchandising teams with its AI function and video feature that breaks down training step by step. I love the ease at which we can create training flows and appreciate the quizzes that ensure merchandisers understand the assignment. I am very happy with the support we receive from Stino if we have questions. The initial setup of Whale was very easy, and we were given the support we needed. Review collected by and hosted on G2.com.

I would like to see a function where multiple pictures could be added into a training flow side by side and you could edit the pictures. Review collected by and hosted on G2.com.

The interface is very intuitive to use. The Customer Service is also next level, making the adoption extremely easy Review collected by and hosted on G2.com.

So far, the only downside I’ve noticed is that I can’t edit videos within the application. Review collected by and hosted on G2.com.

I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. The tagging system is fantastic; when I upload something to a library or playbook, I can tag it with keywords, and later on, I just type a keyword to find everything related to it. I also appreciate how the interface makes onboarding simple, with libraries and playbooks clearly laid out. I can create libraries for specific departments and then playbooks and cards within those libraries without any hassle. It doesn't force me to use features I don't need, which is great. Overall, it's just super easy and fits well with the vocabulary and keywords we already use in our company. Review collected by and hosted on G2.com.

When I upload videos in Whale, it does take a little time, which I guess is understandable, but sometimes it says there's an error even though the video successfully uploads. It's kind of confusing, so I think the interface could use some work. Also, when you start to record, there's no signal like a countdown or a voice saying 'recording started,' which would be helpful. Another thing is, when you select a window to record, you can't switch between windows, which is tough if you're using multiple windows. Review collected by and hosted on G2.com.

The integration of inbuild ai and use of copilot. The depth of product knowledge that is available, and easy search options. has a pretty fast search result, Review collected by and hosted on G2.com.

Maybe having a dark theme could be better Review collected by and hosted on G2.com.

I really like Whale for my SOP management needs. It makes it easy to create new SOPs and keeps things well-organized. I especially appreciate being able to record a process and have it automatically create a SOP from that recording. This feature eliminates the need to manually take screenshots and write out the entire process, saving me a lot of time. The initial setup was also pretty easy for my team. Review collected by and hosted on G2.com.

Overall management can get a bit busy and cumbersome. Review collected by and hosted on G2.com.

Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Their integration of AI makes it easy to build playbooks and get baseline best practices in place. We love the UX, it's sleek, easy to navigate and to use. Review collected by and hosted on G2.com.

There is nothing negative to mention. They are a forward-thinking team that values our feedback and consistently works to enhance their product, allowing us to provide our clients with the best possible solution. Review collected by and hosted on G2.com.

I like that you can create quizzes, link SOPs within other SOPs, and that there’s an app for people on the shop floor to view them. Review collected by and hosted on G2.com.

When I upload pre-existing documents, they don’t come through formatted correctly. Having to reformat everything is a real pain, so I usually end up recreating the document instead of uploading it. Review collected by and hosted on G2.com.

What I like most about Whale is how easy it is to use. I saw this firsthand when I started a new job with no prior familiarity with the platform. The Whale cards and playbooks made it straightforward to understand our processes, and I was able to start creating SOPs quickly. Review collected by and hosted on G2.com.

There isn’t anything major I dislike, but I do think the platform could improve its search and navigation so it’s quicker to find specific content, especially as more documentation gets added. Review collected by and hosted on G2.com.