Whale Reviews & Product Details

Thank you for taking the time to share your feedback! We really appreciate it, especially your comments about our video creation capabilities.

I'm sorry to hear you've lost recordings. That's incredibly frustrating, especially after investing time in creating them, and certainly not the experience we want you to have.

One thing I'd love to better understand is your use case for longer videos. At Whale, we encourage keeping content concise, consistent, and easy to digest, particularly when creating step by step guides. While Whale supports uploading videos longer than an hour, our video to guide functionality is designed around shorter, more focused recordings that employees can easily follow.

That said, losing a recording should never be the consequence of creating longer content, and your suggestion to introduce a recording limit or warning is absolutely valid.

I'd genuinely love to understand how you're using these longer recordings and explore how we can make the experience better for you. Feel free to reach out to me directly at **stijn.smet@usewhale.io**.

Thanks again for the candid feedback. It's exactly what helps us improve!

We appreciate YOU. 🐳💙

The part about always feeling like there’s one person right around the corner to help? That one means a lot to us. Great software is important, but knowing you feel supported while using it is just as important.

And saving you **hundreds of calls** by helping your team find answers themselves? YES. That is exactly what we want Whale to do: make your team more self-sufficient without making you the human search bar all day. 😂

Also, “no points of dislike — yet ;)” made me laugh. We’ll do our very best to keep it that way.

Thank you so much for the kind words and for trusting us with your team. We genuinely appreciate you. 💙

Ahhh I LOVE this one. 🐳💙

Hearing that Whale saved you so much time while creating your company’s very first SOPs is exactly the kind of thing we love to hear. Starting from scratch can feel like such a massive project, so knowing the screen recording, video, and AI tools made that easier makes me very happy.

And honestly, the part about features you wished for actually being added over time? That means a lot. We really do take customer feedback seriously, so thank you for helping us make Whale better along the way.

Please send me a quick email at **[stijn.smet@usewhale.io](mailto:stijn.smet@usewhale.io)** — I’d love to send you a little token of our appreciation for taking the time to leave such a lovely review. 💙

Thank you so much for this review! 🐳 This genuinely made my day.

I especially love hearing that Whale is helping you bring more structure and organization to your processes, while still making it easy for your team to actually find what they need when they need it. That’s exactly what we want Whale to do. And the Loom + Scribe + AI + QR code combo getting some love? We’ll absolutely take it. 😂

Also, “nothing we dislike yet” — no pressure on us whatsoever. 😅

Could you send me a quick email at stijn.smet@usewhale.io](mailto:stijn.smet@usewhale.io? I’d love to send you a little token of our appreciation for taking the time to share this. 💙

Thank you again for being part of Whale!

Thank you so much for this one. 🐳💙

I love hearing that Whale is helping centralize your knowledge and making it easier to stay aligned on the latest processes. That is exactly the problem we want to solve.

And your feedback on search and navigation is completely fair. One little tip in the meantime: don’t forget about **Alice**. 👀 Instead of hunting through the workspace, you can just ask her the question and she’ll pull the answer from your Whale content in a split second.

Thank you as well for the honest feedback. The good AND the “this could be better” comments are what help us keep improving Whale. 💙

Hey Ketan,

This one was a joy to read. Thank you for taking the time to share it.

You’ve nailed exactly what we want Whale to be for teams. One place where training actually lives and makes sense. Boards, Libraries, and Playbooks are there to give structure to what is usually scattered across tools, folders, and outdated docs. When each department has its own clear space, everything just clicks faster.

Love that you’re using Whale to create not just SOPs, but also videos and quizzes. That combination is powerful. It turns static documentation into real training experiences that people can actually follow, learn from, and retain. That’s where we see teams go from “we have documentation” to “our team actually knows what to do.”

And your point about replacing a less efficient system hits home. A lot of teams come to Whale because their knowledge is spread across multiple tools, hard to maintain, and even harder to use. Bringing everything into one place, with structure and consistency, is where the real efficiency gains show up. Faster onboarding, clearer processes, and way less back and forth internally.

Also appreciate the note on not having any dislikes so far. We won’t get too comfortable though. We’re constantly improving the product, especially around scaling content, keeping things easy to manage, and making training even more engaging.

If you ever want to go deeper, there’s a lot more you can unlock with Whale like:

* Recording processes and turning them into SOPs instantly

* Using AI Assist to speed up and standardize documentation

* Embedding tools and resources directly into your training

* Tracking progress so you know who actually completed what

Really glad to hear Whale is making things feel more efficient and well managed on your end.

Appreciate you being part of Whale.

Stino

WE LOVE YOU. 🐳💙

This is exactly what we want Whale to feel like: take the knowledge you already have, whether that’s sitting in a document or living inside a screen recording, and turn it into clear documentation without making it a whole project.

“Creating documentation quickly” may be a very short answer, but honestly… that’s the dream.

Thank you so much for taking the time to leave this review. It genuinely means a lot to our team. 💙

Hey there,

“Hundreds of thousands of documents” and still finding what you need in seconds… yeah, that’s exactly the kind of chaos we’re here to clean up 😄

Love that you’re seeing value in the AI search. That’s one of the biggest shifts we’re pushing. SOPs are only useful if people can *actually find and use them*. Alice is built to cut through all the noise and just give you the answer, instantly.

Also great callout on standardization. Having SOPs is one thing, having them structured, consistent, and easy to follow across teams is a completely different level. That’s where you start seeing real impact in onboarding, quality, and day to day execution.

And yes to SSO 🙌

Logging into five different tools just to do your job should not be a thing anymore. The smoother we can make access, the more your team actually uses the content.

Really appreciate you mentioning the support team as well. We take that seriously. If you’re building your internal knowledge hub on Whale, you shouldn’t feel like you’re doing it alone.

From what you’re describing, you’re already using Whale the way it’s meant to be used:

* Centralized knowledge

* Standardized SOPs

* Fast creation and even faster retrieval

* Low friction access for the team

That’s the foundation of a team that scales without things breaking.

No dislikes either… we’ll take that, but we won’t get lazy 😉

If you ever want to go even further, there’s still a lot you can unlock with things like recording workflows into SOPs, using AI Assist to speed up creation, or layering in training with quizzes and playbooks.

Appreciate you being part of Whale.

Stino 😄