Weave Reviews & Product Details

The ability to text patients everything from appointment reminders to automated survey follow ups, and links to all patient forms in a single conversation all housed in Weave is amazing. Review collected by and hosted on G2.com.

Right now, only our front office team has access to the texting functions because all messages live in a single thread. I wish that we could also assign clinicians user profiles where they could initiate individual conversations with families without being able to see all the billing and payment information attached to that client. Review collected by and hosted on G2.com.

Currently Call Intelligence is my new hyperfixation!!! I love that it keeps my remote employee and I on the same page and we can see what happened with the last call. Less room for error and people forgetting to make notes about the calls. It's wonderful! Also, the fact that we can text from our office number helps with AR more than one would expect. Having your own phone number texting your patients asking for personal information builds trust. Review collected by and hosted on G2.com.

I don't know that I have a dislike. There are features I don't use fully and things I wish they would add to the platform. But I don't have anything I necessarily dislike. Would love secure email to be added! :) Review collected by and hosted on G2.com.

I like how easy it is to learn and use. One of my favorite features is being able to have "preset" messages for FAQ on incoming text messages. It helps me save time. I frequently use faxing, calling, texting features. Texting is probably the most important feature as it helps me save time on quick questions that need to be answered. Review collected by and hosted on G2.com.

It think if there's something I would like to see improved is in the phone calls quality.. Sometimes the transferred calls can't hear me and I need to park the call and pick up the line for the caller to be able to hear me. Review collected by and hosted on G2.com.

Weave makes patient communication so much easier by being able to message directly from our office phone number. Keeping all scheduling, follow ups, insurance cards, and phone numbers in one place makes for an easy flow within our office and how we communicate with each other and patients. The texting feature, for me specifically since I work at the front desk, has been great for getting fast responses and keeping things professional while being personable. Review collected by and hosted on G2.com.

My issue with Weave is that some parts of the platform can feel a little clunky when you’re managing a high volume of patient communication. I wish it could filter the "Yes" or "Confirmed" messages, as sometimes those can make us lose other messages. The AI also does not always recognize that someone in the practice is messaging the patient, causing confusion for the patient since they're getting automated and personal messages. Review collected by and hosted on G2.com.

I use Weave regularly as part of our accounting and daily closeout process for an optometry practice. What I like most is that it makes it easy to review patient payment transactions and compare them against our practice management system. The transaction details are organized and accessible, which is especially helpful when investigating discrepancies or reconciling daily collections. Review collected by and hosted on G2.com.

There are times when reconciling transactions still requires some manual investigation, particularly when information between Weave and our practice management system does not match exactly. Having more detailed reconciliation tools or reporting options would make the accounting side even more efficient. Review collected by and hosted on G2.com.

The ease of texting a patient when the office is busy and we're unable to be tethered to a phone call is the number 1 perk for us. Review collected by and hosted on G2.com.

When there is an outage, we are not notified. This causes stress because we don't know if we're doing something incorrect, if it's our other software's causing issues or if it's our internet provider. Last time I only received an email about the outage because I was waiting in a chat queue for an hour and left a negative review about the length of time I waited. Review collected by and hosted on G2.com.

Weave is extremely user friendly and if you get stuck, the support staff is amazing. They take the time to make sure you understand what you are doing. If changes need to be made, they are patient and really do their best to make sure they are making changes based on the best options for you and your company. Review collected by and hosted on G2.com.

I don't feel there is anything I dislike about Weave, there is not a complete integration with my current EMR but that doesn't make me dislike anything. Review collected by and hosted on G2.com.

Love the weave gives us the ability to text patients or patients can text us when they are not able to get on the phone. Every time I have to call customer support they always resolve the issues that we are having. It is super easy to use especially on a daily use basis. There are multiple different features that we have put to use and has definitely made things smoother in office. Review collected by and hosted on G2.com.

When Weave does go down or they are having issues we are not notified and I only find out when I call in to find out whats going on. Review collected by and hosted on G2.com.

Everything is in one place, which makes all aspects easier—online payments, messaging, voicemails and their transcripts, faxing, and phone calls. It’s fully integrated with our system, so it also helps improve the accuracy of reminders. Review collected by and hosted on G2.com.

When it comes to the reviews, it would be better if we could send out a survey first. Then, if we got good results, it could automatically send the customer a review link. Ideally, it would also be able to filter the reviews and only post the good ones to Google. Review collected by and hosted on G2.com.

The layout is easy to navigate and very user-friendly. Patient communication feels streamlined, with fast and reliable messaging. I also like that it shows when there’s been a phone call within the texting thread, which is especially helpful when I’m working from two separate workstations. AI help is fantastic. The constant updates are great. Review collected by and hosted on G2.com.

The only slight downside is the marketing email composition. While the AI helps tremendously it is a little clunkier than some other programs I've used. Not a huge deal when everything else is so streamlined and easy to use. Review collected by and hosted on G2.com.