Paragon Reviews & Product Details

We found Paragon to be an incredible platform for integrating powerful apps and platforms quickly. We love how it's an amazing iPaaS tool that allows us to have integrations ready within hours instead of months. The platform's ease of use and its intuitive drag-and-drop workflow UI make it extremely simple for our engineering team to set up and start using in just a day, with minimal effort. The support team is excellent, and we greatly appreciate the clear and functional dashboard. Paragon has made it possible for us to focus on higher-level tasks while it handles the complex details of integration. Once we set up the first integration, adding more becomes incredibly fast, which has significantly boosted our growth. The platform is also highly reliable, ensuring that API calls and data sync operations are consistently executed without issues. It's been a crucial part of our journey as a startup, and I can't recommend it enough. Review collected by and hosted on G2.com.

We loved the platform and have very few complaints, but the one thing we'll say is as we've had to make our integrations more and more customizable and robust over the years, we've had to start bringing some of them in-house. We wish there was even more customization that the integrations would provide, but again, our use case is a unique one. Paragon is a perfectly robust integration platform for 99% of the market. Review collected by and hosted on G2.com.

The best part about Paragon for our team is the very close collaboration and partnership while building our integrations. Our customer success manager and solutions engineer (developer advocate) feel like they are part of our team and have gone so far beyond the support I'd imagined we'd receive. Working on the development side, I've worked most closely with our solutions engineer, and he's taken time to build prototypes of our integrations right inside Paragon for us. I can mention something we're struggling with, and he'll comb through the docs of whatever tool we're trying to integrate to get us information for things that don't even relate to Paragon. For our first integration (Zoom), we were able to ask him things like "how do we get the participants after the meeting is over?", and he spent time getting comfortable with Zoom's documentation and creating example workflows in Paragon for us. That level of support was unbelievable, and we would've been moving much slower without that level of cooperation. Add on that Paragon (and other customers) have gone through the end-to-end flow of their integrations, so they were able to give us tips to move faster, get through application review smoother, etc. It feels like we have a dedicated "integrations consultant" just by using the Paragon platform; everyone on the Paragon team is so invested in our success.

Additionally, I've really appreciated the flexibility Paragon's system provides for teams that want full control over their integrations. While we've used their no/low-code tools for some things, it's been easy to implement more complex setups by having full access to the APIs of the integrations we use and having webhook events go to our API for our own business logic. I don't feel locked into the GUI tools that they provide, and we've found a healthy balance of speed vs complexity by leveraging no-code for some things and sending events to our API for other things. Review collected by and hosted on G2.com.

I do think Paragon is the closest fit for certain kinds of teams that will use the breadth of the platform, specifically teams comfortable with no/low-code GUIs, pre-built UI components, wanting deep AI integrations with minimal effort, and needing to sync data between services. That's not to say other teams won't benefit, but we use less of the Paragon platform than I would've hoped. Given the talent, seniority, and biases of our engineering team, there are certain ways we like to build which sometimes don't fit the best into the Paragon ecosystem. Other times our use cases don't fit within the services Paragon provides out of the box. While Paragon does a good job of accommodating a more code-first style with tools like their Proxy API (hit any external API endpoint while Paragon handles auth) or Custom Integrations (wrapper to handle auth/enable Paragon no-code workflows for any OAuth service), it means the scope of Paragon in our integrations are smaller. I'd call it more of a incompatibility with how we build and what we're building; after working with Paragon for the past 6 months I definitely see use cases that would benefit from the full ecosystem. One of the major features we don't utilize, Workflows (no/low-code drag and drop workflow builder), would help the right team move fast if their needs can fit within that system.

We have had some platform limitations/limited flexibility on a couple trickier integrations (namely Microsoft Teams bots vs pure Graph API requests), but I would consider these edge cases related to what we're building. The Paragon team has been super responsive and present to help us find workarounds, committing hours to build their own prototypes to see what they can get working. Review collected by and hosted on G2.com.

Paragon's support is truly excellent. Whenever myself or another team member has had implementation or debugging questions, we've gotten prompt and helpful responses from technical support staff. They also monitor our account installation and resources, and pre-emptively offer solutions to any growing pains we might be experiencing. They also helped our team onboard to building workflows, and once we got a bit of experience, we found their tools quite powerful in automating our desired integration tasks. Review collected by and hosted on G2.com.

We currently use their UI to manage our workflow versioning, and I find the diff of specific workflow changes between versions to be a little opaque. I'd love for this feature to be more descriptive. We also were relatively early adopters of the Resources feature, and occasionally there were hiccups in managing webhook subscriptions and refresh tokens, however when raised with the Paragon team, these issues were often already being addressed, and fixes came out quickly. Review collected by and hosted on G2.com.

What I like most with Paragon is the reliability and simplicity of managing backups and disk operations. It performs complex tasks of partitioning, cloning, and migration of data within a neat interface that doesn't overwhelm you. I also like the way it seamlessly works across all storage devices and operating systems without compromising on data integrity. Overall, it has that feel of a trustable tool with complete control of your data without adding unnecessary complexity. Review collected by and hosted on G2.com.

What I dislike about Paragon is that some of its features can feel a bit outdated or slow compared to some newer, more modern backup tools. The UI is functional, though it could be more intuitive, and aesthetically polished. Sometimes, larger backups or system restores take a little longer than expected, and sometimes an update causes some compatibility hiccups. All in all, it's a solid and reliable tool once you get used to its workflow. Review collected by and hosted on G2.com.

I really like that Paragon has a lot of integrations that users commonly use, which makes it relatable for any user or developer to work with their platforms. Paragon also allows us to have custom actions, letting us replace the native actions based on our specific use cases. This customization is great to have and helps us make the process very simple for our users. The integration capabilities with other applications are impressive, and the platform follows the principles of various API structures, making it versatile and effective in creating solutions for our end users. Once we architected a solution using Paragon's wrapper, it was a seamless and friendly experience, and we never had to touch the codebase again. Review collected by and hosted on G2.com.

Sometimes the customization for the framework cannot be modified and has to be followed within their framework. If the framework changes and the end user is not updated, it can break, causing some instability. It hasn't happened much, but it is a cause of concern sometimes. There was also a learning curve to figure things out because we had to enable our end users. Review collected by and hosted on G2.com.

I love how forward-thinking Paragon is and how easy it is to use. I appreciate that they're always there for us when we have questions, providing excellent support and consistently pushing forward. Working with Paragon as a partner has been a joy, and their efforts have made it very easy for us to make connections, which our customers love. Their simple to use interface allows us to connect to any CRM, even custom ones, within minutes, resulting in significant time savings. Their support staff was great and helped us get up and running within a day, which was invaluable. We even recommended them at a high level, saying we'd rate them a 10 or even an 11. Review collected by and hosted on G2.com.

No Issues Review collected by and hosted on G2.com.

I definitely like the UI in terms of the ability to extract the info as fast as possible in a clear concise manner. I'm technical, but some of my nontechnical team members also find it very easy to go through and read the JSON filings and understand where the data is in a specific step in the workflow. Review collected by and hosted on G2.com.

I think that the connected users page sometimes bugs out a little bit. Whenever we go to a specific connected user page, sometimes their past syncs won't show up. So it gets a little buggy sometimes. So I think there could be some improvements with that. Review collected by and hosted on G2.com.

As someone in product, I’m constantly balancing speed with quality — and Paragon nails both. We’ve rolled out integrations with Salesforce, HubSpot, Gong, SharePoint, and Salesloft in a fraction of the time it would’ve taken to build OAuth flows, token handling, and API plumbing ourselves. The setup is straightforward, the docs are very useful, and their team jumps in fast when we have questions. It’s freed up our engineers to focus on core product instead of babysitting integrations. Review collected by and hosted on G2.com.

Honestly, it’s been smooth — nothing that’s slowed us down. Review collected by and hosted on G2.com.

The custom integrations and the customization it offers, it lets us easily set up multiple types of integrations fast - matter of hours.

Besides that, they are good listeners and actually created some features for us after some feedbacks.

Your integration requires a webhook? I was shocked how well it was done - they manage the entire lifecycle of it letting you trigger from the vendor itself.

I think we made a good decision and we are eager to see where they take the product forward Review collected by and hosted on G2.com.

Their workflow engine is on the slow side, I'd rather use the proxy option they have to trigger apis Review collected by and hosted on G2.com.

Paragon makes it incredibly easy to add and manage OAuth-based integrations, saving us months of engineering effort. The prebuilt connectors and consistent APIs abstract away the complexities of individual providers, letting us focus on building user-facing features instead of dealing with auth flows, token refreshes, and rate limits. The team ships updates fast, and their customer support is quite responsive. We've always received timely, helpful answers whenever we've hit a roadblock. Review collected by and hosted on G2.com.

Paragon currently acts as a direct proxy to third-party integration platforms, which works well for standard OAuth flows — but it lacks deeper visibility into each provider’s API surface. In the long run, I believe Paragon will need to support richer metadata like API documentation, available endpoints, and request/response schemas for each integration. This would enable more dynamic and self-serve integration capabilities. Review collected by and hosted on G2.com.