--- title: Twilio Reviews meta_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 529 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 529 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Twilio Reviews **Vendor:** Twilio **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 529 ## About Twilio Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. ## Twilio Pros & Cons **What users like:** - Users find Twilio to be **user-friendly** , easily managing services and features without complications. (40 reviews) - Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. (30 reviews) - Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. (23 reviews) - Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. (21 reviews) - Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. (19 reviews) - API Quality (17 reviews) - Messaging (17 reviews) - Reliability (17 reviews) - Users appreciate the **easy communication** provided by Twilio, streamlining notifications for medical appointments and enhancing security. (15 reviews) - Features (13 reviews) **What users dislike:** - Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. (26 reviews) - Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. (23 reviews) - Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. (14 reviews) - Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. (11 reviews) - Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. (11 reviews) - Users experience **billing issues** with Twilio, facing complex pricing, unexpected charges, and frustrating account blocks. (10 reviews) - Users find Twilio's **limited features** frustrating, as it lacks sufficient marketing metrics and user-friendly integrations. (10 reviews) - Users report significant **messaging issues** with Twilio, including fraud, poor support, and unresolved SMS disruptions. (10 reviews) - Users find the **complex process** of getting started with Twilio challenging, especially for beginners navigating the dashboard. (8 reviews) - Learning Curve (8 reviews) ## Twilio Reviews ### 1. Lead developer of a contact center **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel P. | Information Technology Specialist 3, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I work with C#, so I like the old restful api where you can create the Twilio Rest client and then use intelisense to discover all the additional functionality without looking at the docs. The different examples that exist in the api documentation is wonderful that you can look at code from many different languages and compare the implementations. **What do you dislike about Twilio?** That the twilio rest client was removed in favor of the static classes. Additionally the fact that the twilio enums are not actually enums but your own custom class. When you compare the enums with == it fails and must be .ToString()'d before it will actually compare correctly. Very frustrating. **Recommendations to others considering Twilio:** The product is costly, but worth the effort. Consider using the tutorials that twilio provides for learning and quickly setting up the product. Also the SMS features are pretty cool **What problems is Twilio solving and how is that benefiting you?** We replaced a Cisco based call center with a Twilio inhouse built solution. This has allowed us to track the metrics of calls and the results of calls much better. The call center is for Student Financial Aid at our university and the ability to track repeat issues by looking up previous contacts in our database has greatly improved the customer service we can provide. ### 2. WebRTC for non infrastructure developer **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel O. | Senior Backend API Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like, the docs and the continuous solution of problems when you write a ticket. The team is awesome, just like the docs and the service, everything is transparent and if you've worked with WebRTC devops you're going to notice the big difference and how Twilio makes your life easy. **What do you dislike about Twilio?** Maybe I dislike that there's no a department trying to encourage companys in Latin America(Where I come from), to use twilio in their products, so that's like a show of no interest for all the rest of america, but I guess you guys are working on it. **Recommendations to others considering Twilio:** Try it, investigate and waste some time in the most powerful technology in the moment **What problems is Twilio solving and how is that benefiting you?** We stream live video emergencies for our 911 line of emergencies, allowing the police to take actions faster on any kind of situation. The benefits of twilio is the way you can easy integrate the product with any platform ### 3. Lone Wolf Dev Trying to Keep Up **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Real Estate Software Development, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Documentation, code examples and speed of implementation. More importantly it always works. Consistent administration dashboard and ease of spinning up new numbers and taking advantage of existing Twiml Apps. I really appreciate that Twilio is pioneering the changing landscape of communication endpoints, letting me worry about my development and not having to code around the next "thing" **What do you dislike about Twilio?** Difficult to understand where our costs are. With the various ways you incure charges, its hard to see where your spend is going. Being a extremely lean (1 man team), i don't have time to export and deep dive into my billing. I just add money as necessary. Fortunately it doesn't cost much now, but i worry about future growth. **Recommendations to others considering Twilio:** Wireframe your idea and plan first. Don't just start implementing right away because it looks easy to do (which it is). You can feature creep really quickly with twilio within your product and it doesn't always make sense. **What problems is Twilio solving and how is that benefiting you?** Anonymous phone numbers for 3rd party agents in the real estate industry. Ability to track all communication between our agents in the field and the conversations they have with home owners. We also use the conference api's to record all of our conferences and log who is on the call. ### 4. Twilio is awesome! It is so powerful and easy to use that everyone can integrate with it in hours! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I love how simple the Twilio APIs are, and also how well documented they are. You can find examples of code, use cases and real world documentation very easily. There are many examples of use cases of exiting mobile applications that have extended their services to improve the user experience by integrating chat, messaging, video, conference calling and many other benefits of twilio. **What do you dislike about Twilio?** I don't like the pricing too much. It feels like for small start ups that are trying to find product market fit it can be very difficult to commit to a product like this when things go at scale. It would be great if Twilio could offer a very nice free trial package so that business without much funds can start using it and get up to speed with their customers before they have to increase on expenses related to cloud computing. **Recommendations to others considering Twilio:** Check out the youtube videos to see how other people are using twilio. There are amazing number of applications all over the world of people easily integrating Twilios communication platform such as video, audio, whatsapp integrations, and many other ways of using text messaging as well. **What problems is Twilio solving and how is that benefiting you?** We are allowing hikers to connect each other by using our mobile app and the built in chat. ### 5. Text to speech and vice versa is super cool **Rating:** 5.0/5.0 stars **Reviewed by:** Hussachai P. | Founder and software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I used Twilio in one of the Hackathon event that my company held. The idea is to build a voice interface for the bot. That sounds cool right? But, it's even cooler when everyone in my team never had an experience with Twilio API before and we could manage to get it working in a few hours. It worked perfectly, and I was kind of amazed that the voice recognition was pretty good. The demo went very well on the stage. **What do you dislike about Twilio?** We used PHP API and it's a little bit difficult to use. Maybe we picked the wrong language :) Sometimes we experienced a delay and we didn't know what's going on. The web console had logs that we can use for debugging, but it took a little bit of time to know where to look at. One last thing, we had a problem with one phone number that the text never reached. That carrier was Google and I'm not sure that the texts were blocked by the provider or not because we sent a lot of texts during testing. We didn't see any problem with other carrier though just a delay that occurred sporadically. **What problems is Twilio solving and how is that benefiting you?** You can chat with the bot anywhere even you don't have an internet connection. It just needs a mobile phone signal.The programmable voice interface is something I really like. ### 6. Twilio simplifies SMS communications with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The API that Twilio provides makes it easy for us to provide two-way SMS communication with customers. We build a web service, send a message (or messages) and all the plumbing is taken care of for us. **What do you dislike about Twilio?** I can't say that there's anything in particular that I don't like about Twilio. The functionality provided perfectly fits our business requirements. **Recommendations to others considering Twilio:** Give Twilio a try - create a trial account, buy a phone number (it's cheap - $1/mo) and create some simple TwiML in the online configuration tool. You'll be amazed how easy it is to get started and how easy it is to build more complex solutions. **What problems is Twilio solving and how is that benefiting you?** Communication with customers is a key indicator of customer satisfaction. Even if the subject of the communication is not always positive (we are a public utility and use Twilio to send SMS messages to our customers during power outages) just the communication itself has a positive impact on our customer relationships. ### 7. Programmable SMS for ChatBots **Rating:** 4.0/5.0 stars **Reviewed by:** Kate Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** We currently use Twilio to send links to our web based chatbots. Twilio has been relatively seamless throughout the whole process. We've never had any errors in sending the messages, except for those that were generated by the cell provider. Frankly, I rarely have to think about Twilio, even though it's the backbone of our product. In my mind, that's the backhone of a good product. **What do you dislike about Twilio?** Two things: - I can't use VPN with Twilio.com. Every time I try, it tells me my login is invalid. I've never had any issues using this product before. - I would love to have better error email alerts. I receive emails for the first failure. These failures are almost always that someone replied STOP. In my mind, that isn't an error. - It'd be cool if there was some way to have HIPPAA compliant SMS. I don't think this is within Twilio's control, but it would open up the health care industry more. **Recommendations to others considering Twilio:** Yes **What problems is Twilio solving and how is that benefiting you?** We are currently solving the ability to reach patients on their phone, wherever they are. Twilio allows us to do this at scale, and gives us the ability to not have to build our own platform for sending SMS. ### 8. Snippity Snap **Rating:** 5.0/5.0 stars **Reviewed by:** Brechin A. | Software Engineer, Volunteer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Virtually everything I need in place and now with EMAIL integration. THANKS SendGrid! Most people think about how to utilize Twilio after they have a customer base or to get a business off the ground. But I have been viewing the benefits of setting up a customer ecosystem BEFORE my product or service comes to fruition. I want to communicate with my test users in real time to get a good idea of where I might be going wrong and how I can make things better. That way, when I come to market with a final version of a product I will have feedback from way more test users backing up the v1 of my product. Reach more test users means avoiding more launch problems for v1! **What do you dislike about Twilio?** So far, now much. It is very intuitive. However, I would say it can be hard to explain what it is to people but I am sure that's my bad. **Recommendations to others considering Twilio:** Do your homework! Make sure you create a checklist of everything you need and see if Twilio checks off those boxes before to go around looking for answers elsewhere. You could be surprised at how much Twilio can actually do for you! **What problems is Twilio solving and how is that benefiting you?** I plan to use it to send data from a prototype product I am using. I am also hoping to communicate in real time with Beta test users to iterate in real time on issues and concerns to bring a product to market faster and smarter. ### 9. Great products, doumentation less so **Rating:** 4.0/5.0 stars **Reviewed by:** Josh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** The product suite *techniclly* allows one to accomplish nearly all telephonic requirements one might have. **What do you dislike about Twilio?** The documentation often only shows the "happy path" to implementing a given piece of functionality. This is incredibly frustrating when someone wishes to deviate from the samples that are posted. Most other API-based SAAS platforms offer robust documentation of all API functions/parameters. This is often buried on Twilio, if it exists at all. Further, Twilio needs to stick with a data standard. If it's TWiML, then great. But some methods expect/return JSON. This makes it incredibly difficult for us to implement API interfaces on our side. Finally, there are often multiple ways of accomplishing something like dialing a call in the NuGet package. I understand the need to maintain backward compatibility, but marking methods as deprecated would be very helpful -- especially since the documentation is inconsistent between old and new approaches. **Recommendations to others considering Twilio:** Speak to sales engineers before to see if *and how* business requirements can be met. **What problems is Twilio solving and how is that benefiting you?** IVR-based verification of energy sales. SMS link to web-based version of verifications. Carrier lookup to detect early warning of fraud when sales rep sells to an outsize number of VOIP numbers. ### 10. Follow the leader **Rating:** 4.5/5.0 stars **Reviewed by:** José Antonio A. | Data Architect & Back-End Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** We are a mexican based startup of digital marketing that that targets small to medium sized companies. Our potential merket is really big, but also very difficult to get on board cause of their limited budget. They want everything to work perfectly, they are very affected any potential buyer they loose. Our approach is to give them the best tools to help them sell, Twilio has been a great partner to this end, every time we start a project we go to Twilio's website to check out their new features and gather ideas of what we could do; there has not been one time that we go to the site and do not find something innovative enough that inspires a new great tool for our clients. **What do you dislike about Twilio?** Generally they have a great service, nevertheless, in the last month we have had some problems with the voice api and the programmable chat. As I described above, our clients are very sensitive of lost leads, so it impacted to us directly on our customer service. We are concious that one problem was with the mexican carrier and the other one was because of the iphone's software update, but we think you could let us know that you think this bugs exist so we can do something about them, we thought everything was fine and the service wasn't working (200 status in all requests!). **Recommendations to others considering Twilio:** Read the documentation, ask any doubt to support and try twilio quest to know all of the product capabilities. **What problems is Twilio solving and how is that benefiting you?** We are centrilizing the communication between our clients and the potential buyers we get for them, our idelistic view of the company's future is to have our clients sales process automated, i.e. sell for them. Twilio is developing the tools we need with amazing quality, they are innovative and have great customer support! Also, their ducomentatios ins beutiful. ### 11. Adaptive solutions to our ever growing business **Rating:** 5.0/5.0 stars **Reviewed by:** Zak P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I like how easy it is to setup our clients with SMS. The API is easy to work with and once things are set up I know the system is reliable and will continue working. I also like the Twilio dashboard and the amount of things I can control from it. When I need to set up something out of the ordinary for one of my clients I usually know I can work it out on the dashboard without much assistance. **What do you dislike about Twilio?** Right now it can be a pain to setup SMS for clients in certain foreign countries. Subumission of the personal identification and business registration, and having to retype it all in can be cumbersome. Also, it's difficult to separate identities and associate international phone numbers with each. **Recommendations to others considering Twilio:** Twilio is a great SMS platform for both small and large businesses. **What problems is Twilio solving and how is that benefiting you?** Right now Twilio handles our 2 way messages for our clients so they can talk to their customers. They are able to confirm or cancel appointments ahead of time and can get notified instantly if they are on a waitlist and a spot becomes available. ### 12. Rapid deployment of very functional, profitable tools **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I like how you can interact with the API at whatever level you need, regardless of language. I can deploy simple workflows with the "serverless" architecture to handle quick tasks, or build out a fully integrated enterprise grade solution. The console is incredibly deep and functional without being completely confusing. **What do you dislike about Twilio?** At times the level of effort required to deploy more end-user/agent tools is a bit daunting. In addition to our SMS outreach and call routing, we want to eventually move our call center agents to a cloud based solution, but we aren't yet at a place with the product where we can accomodate this because our development team is so small. **What problems is Twilio solving and how is that benefiting you?** We needed to be able to SMS roughly 115k numbers daily, and to do so with local presence. We were able to get a production MVP deployed in under 3 weeks. Since then we've grown the complexity of the tool, but at its core that first 3 week's worth of effort remains the backbone of our product. ### 13. Always Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Allen H. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** If I ever have a question on some new feature I am implementing, it will always be answered quickly either through documentation or through a very responsive support team. They provide samples of working software along with verbose documentation to get you up and running as quickly as possible. I have yet to run across a defect in their software. **What do you dislike about Twilio?** The console is a bit of a hassle. It is not laid out well and I am always having to search for things that I need. If the console was laid out a little bit better, this would be unbeatable software. **Recommendations to others considering Twilio:** They are an industry leader in the space. I wouldn't really consider using anybody else. **What problems is Twilio solving and how is that benefiting you?** I use Twilio to send notification reminders to Jurors for their jury duty. I also use it for a very basic IVR solution to inform jurors when/where their service is. ### 14. Easy to learn and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra L. | Junior Product Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The documentation makes it easy to find what you are looking for and understand what to expect from the API without have to learn through trial and error. **What do you dislike about Twilio?** So far, I've had a good experience. I guess the only thing I dislike might be some of the organization within the API docs. Sometimes parameters take a lot of space and require a lot of scrolling to get to the next explanation - maybe if they were collapsible? **Recommendations to others considering Twilio:** Twilio give you the freedom to implement your product in the way you imagine - you don't need to worry about restrictions on their side. **What problems is Twilio solving and how is that benefiting you?** Right now we are using it for user authentication with a text to verify our users when they sign up. We are also looking at using Twilio to give our customers marketing tracking phone numbers to track marketing results within our platform. ### 15. Twilio Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** The only thing better than the ease of use of their APIs and their wonderful documentation is the quality of their service(s). Having worked on their platform for the last 5 years I can count on one hand (finger actually) when services that we (and our clients) depend on were not available. One can't ask for better than that! **What do you dislike about Twilio?** At times, it seems like the changes and new product releases come too frequently to fully digest their offerings without spending full time watching this wonderful company. **Recommendations to others considering Twilio:** Hang on tight, it is going to be a great ride! Seriously, choose the platform/service of your choice and dive in! **What problems is Twilio solving and how is that benefiting you?** Primarily using the technology to assist our clients to accurately track the effectiveness of their marketing efforts. As a side benefit, we are also using their product to drive customer acquisition and increase customer retention. ### 16. Leveraging Twilio to help our customers have a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nik W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio gives us the ability to give customers an improved user experience. With Twilio we ensure that our customers are always alerted to anything they need. We have the ability to mass communicate across our platform simply and quickly. The most important thing for me, is Twilio helps my customer have a great experience. **What do you dislike about Twilio?** There isn't much I dislike about Twilio. Really the only thing I dislike, is I know we can be better using different Twilio products, but I don't know how they work or how to leverage them in my current system. It would be great to have better communication from our account manager to understand these functions. **What problems is Twilio solving and how is that benefiting you?** In our business (healthcare software) it's imperative to have quick communication across an agency. With Twilio we are able to allow for instant communication across large health care systems. ### 17. Discovered new exciting products, especially Flex **Rating:** 5.0/5.0 stars **Reviewed by:** Ali T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like the new Flex contact center application as it could be a possible replacement for the custom contact center we have built at our company. Its ability to quickly roll out new contact centers and its very configurable nature seems very appealing. **What do you dislike about Twilio?** Some of the schedules seemed to have changed last minute, or there was too little time in between sessions to actually get to the desired next one before it filled up. **Recommendations to others considering Twilio:** Broad suite of products Twilio offers allows it to probably have a solution for any companies needs. **What problems is Twilio solving and how is that benefiting you?** We have built a custom contact center using Twilio Voice and its many features. However, with the introduction of Flex it could mean that may have to take another look at this solution as a possible replacement or at least migrate our current contact center to Flex. ### 18. Great customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Jen N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Working with Twilio has been a pleasure! They're always available to answer questions and dig into any concerning deliverability issues, which is super critical for us when we're sending out hundreds of thousands of messages. It's great to know that Twilio is handling relations with carriers to make sure our messages are compliant and will get through! **What do you dislike about Twilio?** Not a major dislike, but at times it's difficult to know what new features are and when they're launching. For example, the pricing information for Twilio Studio is unclear on the website.Also, as one of Twilio's largest non-profits using Twilio in a unique way, it's difficult when issues are affecting only us. **What problems is Twilio solving and how is that benefiting you?** Trying to message and engage with 3 million young people. Twilio has been instrumental in allowing us to create more flexible messaging flows and better understand deliverability. ### 19. I cannot speak highly enough about Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Twilio?** We primarily user Twilio's Programmable Video service and it is great. The javascript api is one of the easiest integrations I have ever done. The service is also really powerful. The composition feature is crazy awesome, how they figure out when all the videos come on and sync the audio too is impressive. **What do you dislike about Twilio?** There are still many features that we would love to implement but are not offered. We know that some of them are in the pipeline and will be available to everyone soon. This is a fairly new feature from twilio so i'm not trying to be too harsh on them. **Recommendations to others considering Twilio:** We considered doing Web RTC ourselves, but we decided to go with Twilio. I am so glad we did because twilio has a fantastic team behind this product including PhDs who study video streaming. Very impressive team! **What problems is Twilio solving and how is that benefiting you?** We have several clients that require face to face interactions between two parties and twilio video makes it ridiculously easy to do. ### 20. Top of the line experience for SMS messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Superb deliverability with superb support, you know you are getting the best product amongst SMS providers. Importantly, the work they have done behind the scenes to ensure that all the weird edge cases are worked out is definitely worth it. **What do you dislike about Twilio?** The documentation is occasionally a bit lacking. It often has good Hello World tutorials, but deep dives require piecing things together and the SDKs are sometimes the hardest to figure out, requiring a source dive. **Recommendations to others considering Twilio:** Participate in the communities that spring up around Twilio; there's a lot of good support there. **What problems is Twilio solving and how is that benefiting you?** Gathering customer feedback via text messages, it's the best way to receive quick insights. Our customers that use it are seeing 21% of responses within 60 seconds, and 70% within an hour. That is a huge improvement over other channels like email. ### 21. Twilio allow for a great customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Steven M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Working in healthcare it's important to allow for quick communication across our platform. Leveraging Twilio we can quickly alert doctors and clinicians of changes in patient care. On top of that, our clients love this alerting technology. Twilio makes our software look good, and ensures that patients receive the care they need. **What do you dislike about Twilio?** Really there's not much I dislike about Twilio. I do wish we had a more personal connection with our Account Manager. Right now I know there are other products we could leverage, but I don't understand what they do or how to deploy them. **Recommendations to others considering Twilio:** Find out about all the available solutions. There are several products you can leverage. **What problems is Twilio solving and how is that benefiting you?** We are creating instant communication across massive healthcare systems, ensuring that users are alerted in real time to changes in patient conditions. ### 22. Twilio seems to do all the stuff I don't want to **Rating:** 5.0/5.0 stars **Reviewed by:** Steven W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like the console best, the logs and bug tracker are invaluable. **What do you dislike about Twilio?** Not much, I dream of lower rates. I understand that they are pretty low already but I would like to do more through lower cost. **Recommendations to others considering Twilio:** Learn where the docs are. **What problems is Twilio solving and how is that benefiting you?** I have solved several. Recenty I solved an issue where we have an emergency team that responds to disaster situations. These are not often, thankfully, and between they forgot how use the communications. I built a single phone number to text the group. Also, if they call it it will start a conference call automatically and everyone on the list can join by calling; the conference ends when the first caller hangs up. This makes it so all they have to remember/document is the phone number. ### 23. Great development partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jacinda S. | Chief Technology Officer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Twilio has been a consistent source of help for our organization. Their clear documentation, focus on making things work in the simplest way possible, and fantasic support on a technical side has been a huge help to Doctor On Demand. We started with SMS and then became one of their earliest users of Programmable Video, which powers all of the telemedicine visits on our platform. **What do you dislike about Twilio?** The error console can be a bit finicky to navigate and view tracebacks, etc. Other than that there's nothing we actively dislike and Twilio is making improvements areas that will make the product even better for us. **What problems is Twilio solving and how is that benefiting you?** Twilio powers all the SMS reminders on our platforms as well as the video for the telemedicine visits we provide. ### 24. Director, Product Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alain M. | Director, Product Marketing, Customer Engagement and Collaboration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Global reach of telecom supernetwork for voice and SMS presence in countries around the world. Ease of use of API. Flexibility of Elastic SIP Trunking service. **What do you dislike about Twilio?** Twilio deals with a lot of smaller carriers internationally and that has caused call quality issues with some of our customers, forcing Twilio (through laborious tracing sessions with us) to blacklist these carriers. A more comprehensive vetting of carriers abroad would help alleviate this. **Recommendations to others considering Twilio:** Great company and model. Working through some wrinkles with international carrier support, but the ease of use of the API and the simplicity of implementing solutions such as Elastic SIP Trunking make Twilio a sure bet as a partner. **What problems is Twilio solving and how is that benefiting you?** The ability to process calls and SMS messages worldwide. ### 25. Used Twilio for 8 years **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio gives us some amazing tools to configure and automate our communication from our platform. We use twillio today in Alleva to allow us to automate alerting to our users and their patients of important medical information. **What do you dislike about Twilio?** I wish they did a better job offering deeper education on their tools and how to implement them. I know we are not leveraging them to the extent we could. I basically have to go to Signal every year to learn what I need, instead of more online training options. **What problems is Twilio solving and how is that benefiting you?** We help our mental and addiction recovery programs stay compliant with alerts from Twilio inside our app. We also leverage twilio to notify patients of appointments or other important information. ### 26. Entry to mid level of experience with Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** John Y. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like the programmable sms and with the SIGNAL conference, I learned more about Programmable wireless, I am excited to explore that area. **What do you dislike about Twilio?** Nothing I can think of right now......... **Recommendations to others considering Twilio:** I would recommend people to use programmable wireless and maybe Twilio can promote it even more. Because I wish I knew about it earlier. I look forward to future products that Twilio creates!! **What problems is Twilio solving and how is that benefiting you?** I am solving sms communication for academic research study. We benefit from having a easy way to send sms to participants and have a easy way to have a two-way communication. I look forward to using programmable wireless to solve other issues we had with getting a sim card out to participants. ### 27. Great for SMS **Rating:** 4.0/5.0 stars **Reviewed by:** CJ P. | Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio has some really good webhooks for receiving new messages, as well and getting status updates for when an SMS message has been delivered or failed. We also really like Twilio's Hosted SMS feature. **What do you dislike about Twilio?** We have run into some deliverability issues when sending text messages at times. Mainly because we send links for people to click on so they can hit one of our web pages. It would be nice if Twilio had more authority with phone carriers so that they could improve that for customers that are sending non-spam links. **What problems is Twilio solving and how is that benefiting you?** We provide SMS services for small businesses. So Twilio has be crucial is helping small businesses realize the benefit of texting their customer's. ### 28. Effective Messaging Platform But Needs More Support For Firewalled/Serverless Environments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Twilio?** The abundance of features supported and the programming API is quite comprehensive and makes a lot of sense to developers. **What do you dislike about Twilio?** I miss that they discontinued support for VBX, though I understand that one can build a similar CO system with their online tools. **Recommendations to others considering Twilio:** They do the heavy lifting in building telephony and sms applications, your programmers will like it. **What problems is Twilio solving and how is that benefiting you?** Providing cost effective SMS and SMS multimedia to various business management software for customers. ### 29. One of my favorite API Services **Rating:** 5.0/5.0 stars **Reviewed by:** Randall D. | Head of Developer Advocacy, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I love the DX the most: simple APIs, great docs, a nice dashboard, and crystal clear documentation. **What do you dislike about Twilio?** Developer libraries for web frameworks could be improved. EG: why not make in-depth developer libraries for each major web framework that have deep integrations? This way, developers like me can be even lazier =) **Recommendations to others considering Twilio:** Use it! It is the best telco API service around, by far. I've worked with and evaluated a ton (and even built some myself). Twilio has the most offerings, the simplest APIs and integrations, and is headed in the right direction. A+ **What problems is Twilio solving and how is that benefiting you?** Sending SMS communications to customers, acting as a virtual PBX. It's been helpful in establishing real-time comm solutions for us. ### 30. Functionality vs FIness **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Simple getting started example, and interactive console enviroment makes it easy to get going. Feature set is expansive which is nice Operating in a space that is needed because messaging is inheritly intertwined with cellular and mobile communication. **What do you dislike about Twilio?** Need for custom fraud and abuse detection, often call and text features are targets of attacks for scams in house solutions are needed to prevent these things. Libaries and SDK's are harder to implement against / fall down compared to initial onboarding examples. Per message/type sms usage payment structure makes it harder to scale against / price for subscription business models. If you indend to flatten the payment structure to the user it required complex math and statistics to come up with an accurate estimate of the cost to the buisiness per month / the cost vs feature delivery to customers. Ex. If I enable feature X that uses voice calling for all paid users what is the ROI vs the cost of twilio voice costs per month. That is a HARD question to answer with per usage because your cost of twilio goes up with usage and while user retention might go up eventually it can limit innovation. **What problems is Twilio solving and how is that benefiting you?** VOIP calling, SMS authentication ### 31. Great event showcasing what is possible and igniting thirst for development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I really love that the Twilio team knows their audience, took risks and showed live code and other realtime demos. We weren't bored with a bunch of slides. All staff and Twilio team are extremely enthusiastic about what they are doing and this was amazing. **What do you dislike about Twilio?** Crowded in main area at times with not enough seating. I was also a bit confused on schedules, missed lunch day 1 to make a break out session that didn't end up starting on time. Break out sessions should have had much more info, they mostly skimmed the surface and a lot of that was covered in the Keynotes already (at least the ones I attended). **Recommendations to others considering Twilio:** Don't waste your time with imitation competitors with limited functionality, you'll end up wanting to come back to Twilio if the pace of development keeps up. **What problems is Twilio solving and how is that benefiting you?** 1 - Scalability, 2- Reliability 3 - Innovative system continually keeping up As a downside, I'm Canadian and I find costs up there are problematic often times. I'm upset I can't play with the Narrowband SIM I got. I think there is an international presence here so would be amazing if we were all supported.... but I know this stuff can take time. I'm sure this is our CRTC and infastructure issue too though. ### 32. Company's product is built on top of Twilio **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** How easy it is to develop on top of and how often Twilio is making upgrades to their product offerings. We literally had a customer call us and tell us how much they love using our voice messages now that they sound "more human' which was the Polly update. **What do you dislike about Twilio?** I would love better data reporting for teams that aren't engineering and product. I'd love to tie back customer usage of certain API calls to likelihood to renew. Often times our sales teams have a tough tme linking product usage to likelihood to renew from data that we can't see in Twilio. **Recommendations to others considering Twilio:** Use Twilio, not Bandwidth (mid drop) **What problems is Twilio solving and how is that benefiting you?** We communicate critical health information to underserved populations via SMS that they otherwise wouldn't get. We hear constantly from our customers how vastly improved they're able to mobilize their communities and patients through text than using phone calls. Plus, the amount of time it reduces for them in working hours frees up time for more meaningful tasks ### 33. Twilio reseller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The Twilio products are very well described, easy to begin work with and provide a reliable service. The team who work with us from Twilio are very supportive and clearly want to make a success out of our engagement. **What do you dislike about Twilio?** At this point not much really, I guess that the lack of dev meetups in the UK for customers/partners is a bit of a problem. **Recommendations to others considering Twilio:** Twilio provide a service that is very easy to comprehend and to consume. It provides predictability and reliability in services where that matters but also adds innovation in a number of areas to diffefrentiate their product and your ability to serve your customers. They are backed up by a passionate team who are both technically literate and have good business acumen. **What problems is Twilio solving and how is that benefiting you?** We are addressing the need for our customers to get quick service with their phone numbers - basically shortening the purchase cycle and simplifying the support and operational models for their phone number portfolio. ### 34. Great experience, learned a lot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I am really excited about Flex UI, the ability to fully customize a UI makes development so much easier and smoother. I am also really excited about now having email on the same platform and eventually being able to use the email UI within flex **What do you dislike about Twilio?** I would like if there was more access to bathrooms in the venue as well it was quite chilly most of the time and some heat would have improved the experience. In terms of the conference, however, I have quite enjoyed it. **Recommendations to others considering Twilio:** Take advantage of how easy this software is to use, there is not another platform in the market that will offer the same level of experience with the equivalent ease of use. The APIs make everything very simple and intuitive and your user communications will never be easier than using twilio. Also definitely take advantage of the Flex UI it will make your experience that much better. **What problems is Twilio solving and how is that benefiting you?** We are able to seamlessly communicate with our users across all channels, providing 2FA as well as email verificaion and all of the other challenges that have been presented with communications ### 35. The easiest IoT setup there is **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Just as the self-explanatory title portrays, Twilio has allowed me and my friends to start IoT projects seamlessly and immediately after acquiring the SIM cards - get on and start hacking! The most appreciated aspect is the price aspect, paying only for the amount of data you actually send over the network. Moreover, Twilio allows for very secure data trasmission through their own network, yet connect to Internet easily - overall very nice user-friendliness that is sometimes difficult to come by. **What do you dislike about Twilio?** Twilio has grown large - and with that, there are many applications for its different programs and structures, and it's becoming difficult to parse them efficiently. This is a very mild complain though, as my overall experience is very positive! **Recommendations to others considering Twilio:** My experience is very personal - small, local-size IoT projects. As such, my recommendations can hardly be general, but in the niche area I work in, Twilio does its job well. **What problems is Twilio solving and how is that benefiting you?** Making small IoT projects that only require tiny bits of data in different time periods has become easy without prepaid plans or data bundles - with Twilio, pay for what you use and be sure to get the best experience. ### 36. Pretty good, with caveats **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** New features open up possibilities for many things going forward. Flex looks like it could be pretty good, and the payments thing introduced today looks promising. Secure SIP trunking overall works pretty well and have only had a few minor issues with it so far. **What do you dislike about Twilio?** * Most new features coming out aren't available for Secure SIP trunks * Customer service is often not up to expectations, doing things that traditional carriers would never do (making changes to account without permission), or not being familiar with a given technology to the point necessary to help with a problem * Sorting on the GUI is non existant. I have 5,000+ numbers on my account and can't view them in the GUI in any sort of way other than a randomized list of 10 at a time. I can view more when accessing programmatically, but, while I like the ability to do things programattically where they make sense, I shouldn't have to look up the API guide, make a series of API calls, and then process that data into a usable format every time I want to look at my numbers **Recommendations to others considering Twilio:** It is basically pretty good, and definitely seems to be headed in the right direction, but be prepared for a few niggles, especially if coming from a traditional telecom carrier relationship. **What problems is Twilio solving and how is that benefiting you?** Secure SIP trunking SMS bots IVR Potentially call center (Flex) in the future ### 37. Most effective method for deploying communications **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey M. | Executive Director, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The thing I like best about Twilio is my ability to make what I need my communications to do. I can use multiple channels to effectively communicate with my team and the public. **What do you dislike about Twilio?** Nothing! It keeps getting better and better every year. When I think I need a new function, it comes out in development. **Recommendations to others considering Twilio:** Be sure to have someone on your team who is well versed in using Twilio. Let them keep learning all Twilio has to off as it comes out. **What problems is Twilio solving and how is that benefiting you?** Twilio enables me to communicate globally in a cost effective way. I use Twilio for my global hotline, my local office numbers, alerts for crisis cases, and simple messaging. ### 38. Flexibility to scale our SMS program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** SInce we started to use Twilio last year for our SMS program, we've been able to scale our strategy and create message flows that work for our user experience. It's been great to see Twilio come out with new products that fit into our program, and give our developers the flexiblity to connect them with our own applications. **What do you dislike about Twilio?** I'm not a developer, so I like when I'm able to use more out of the box - user interface programs. Things like Studio and Flex provide that, but for some festures still require some technical skill. We use it primarily for SMS, and the more we scale, the more expensive it becomes due to carrier fees - that's probably the biggest pain point, especially as a non-profit. It would be great to have a closer relationship to those carriers to help small non profits waive those fees. Another pain point for SMS is the ability to see how many segments we're sending the messages as. We see that longer messages over 160 characters can be helpful to create higher conversion rates on content - how can we better see the cost per message as it's broken out by segments? **What problems is Twilio solving and how is that benefiting you?** We use Twilio to send SMS to our users to keep them engaged. SMS has a high open rate, so we see the benefits of using the medium to increase engagement and bring people back to our site. We've also realized that SMS can be a great way to promote cross channel, and send users to other channels we use like email, web, or social media. ### 39. I used Twilio Studio to easily direct users to download our apps **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I liked that it was super easy. It was literally connecting flows. I love that it was user friendly and I didn't need any coding experience. Anybody can do it. **What do you dislike about Twilio?** Twilio Studio is super easy to use. I didn't run into any problems. There's nothing negative to say about it. **Recommendations to others considering Twilio:** I'm constantly recommending Twilio. They are amazing and super easy. **What problems is Twilio solving and how is that benefiting you?** Sometime finding apps in the app store can be frustrating for our users so I made it so that any of our users can text the name of any of our apps to one phone number and receive a link to download that specific app. ### 40. Incredibly innovative products **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The power of what you can build using the voice and messaging APIs, or even using their online Studio product which doesn't even require code, is amazing. Incredibly customizable. **What do you dislike about Twilio?** I'm looking forward to them creating more products that are closer to the end user. They've begun this with Flex, but they're still focused on developers and there's a lot they could do to make things simpler. **Recommendations to others considering Twilio:** Try it out! Do some experiments and see what you can do with relatively little effort. **What problems is Twilio solving and how is that benefiting you?** I'm building custom IVRs for small businesses, which make it much easier to provide good customer service compared to a traditional auto-attendant. ### 41. building stuff for good **Rating:** 4.5/5.0 stars **Reviewed by:** George W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** honest pricing, developer friendly. Trust that i can point people to the platform and know it can handle scale. **What do you dislike about Twilio?** This has gotten better over the years, but it was hard to get started with a basic proof of concept for a client. Provisioning a shortcode and managing keywords could also be easier. **Recommendations to others considering Twilio:** Look at the developer community behind any tech or platform you choose. Companies and platforms that support developers tend to be the right choice and Twilio is no exception. **What problems is Twilio solving and how is that benefiting you?** Scales well. We build MVP solutions for nonprofits to see how their stakeholders respond then figure out if larger investment is worth it. ### 42. Easy to learn, difficult to master, endlessly powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Developer first interface and multiple options for using JS/React and or other languages. Lots of easy to use bits to get started and the new quest training is fun almost as good as trail head but like trail head for nerds. **What do you dislike about Twilio?** They seem to be pushing new products very heavily and its a little annoying when you are asking about specific product or offering X and they tell you about new offering Y and then are like oh by product Y is not GA or ready or even availalble for you so its like gee thanks that not really helpful... Please stop pitching me products that don't exist yet. **Recommendations to others considering Twilio:** Talk to a reference and get your hands on the product before making any decisions. **What problems is Twilio solving and how is that benefiting you?** How to easily engage with our clients and our customers. Specifically solving B2C uses and streamlining BP. ### 43. Speeding up the nightlife experience with Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Alan C. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** My team regularly uses Twilio for our client's platforms because it's super fast to setup and deploy. Within our time critical platform solutions we can rely on Twilio's instant response time to handle our requests accurately everytime. **What do you dislike about Twilio?** Getting to the error page is bit tricky. There's too many clicks to reach the actual page with the error message. **What problems is Twilio solving and how is that benefiting you?** Our most recent launch being a nightclub and bar ordering/reservation platform called Blackbook Nightlife - we use Twilio for booking confirmations and venue management. With Twilio, the staff for our venues are able to manage their venues on the go with just their phone. ### 44. Great Tool For Experienced Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Twilio?** Twilio offers a better price point than others in the industry. This better price point makes the service easier to sell in conjunction with our software service. Also, we are able to connect this service to our software to allow customers to easily submit their appointment reminders for calls or texts. I also feel the text option is very attractive in this day and age. I know I personally would rather receive a text than a call. **What do you dislike about Twilio?** The user interface is not very user friendly for reporting or finding data for a specific sub-customer. With the prior service, the customer would just have to stop using the service to no longer be charged. Occasionally, we still have incoming activity for customers that have canceled service. We've also had a few complaints that the messages are very 'robotic' in comparison to our previous service. **Recommendations to others considering Twilio:** Twilio can be very useful as long as you are able to create an API to pull the data. I don't love the UI reporting. **What problems is Twilio solving and how is that benefiting you?** We use Twilio for appointment confirmation call and text services for our customers. It is a service very often utilized by our customers in conjunction with the software that we offer. The reasonable price point and usage-based billing make this an attractive offering. ### 45. Twilio contact center **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Twilio has made building a contact center extremely straightforward with its api's. the api documentation is very easy to follow along and integrate into our applications. **What do you dislike about Twilio?** there are some instances when we are not sure what is happening on the twilio end which causes some odd behaviors in our applications. **Recommendations to others considering Twilio:** twilio is evolving much like amazon evolved when it made its aws platform. **What problems is Twilio solving and how is that benefiting you?** we are solving end to end communcation with our customers. we are able to take our lead generation and sell items to those leads based off our call center technology which is built on top of twilio. ### 46. 100% reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** It just works. We have operations not only within the US but also in other countries, continents such as Africa where Twilio unfortunately is not an option and the providers we have to rely into just can't deliver. **What do you dislike about Twilio?** Well, as I mentioned above, we have presence in multiple countries, some of those in Africa, where Twilio doesn't have whether voice, SMS or both **Recommendations to others considering Twilio:** Really easy to use **What problems is Twilio solving and how is that benefiting you?** We are a mobile education platform for low-income, low-literate adult learners and workforce. We use Twilio heavily to distribute our content using the Voice API and then sending questions and answers via SMS. ### 47. Easy to use and quick setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Great documentation and easy to get started. Example projects and blog posts in various programming languages make it simple to integrate Twilio with your app. **What do you dislike about Twilio?** It would be great to have more best practices and use cases for HIPAA projects. Knowing how to implement Twilio services, such as video, in the healthcare space with guides to do so would be very helpful. **Recommendations to others considering Twilio:** Take a look at Twilio blog posts, especially ones in the programming language(s) you're using. **What problems is Twilio solving and how is that benefiting you?** Customer communication via SMS, phone number verification, user authentication, and video chat. Very easy startup to get all the services set up. ### 48. Works great and awesome support **Rating:** 4.5/5.0 stars **Reviewed by:** Brayan R. | Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I love how transparent the console is and how well documented the APIs are. I rarely need to contact Twilio support for questions, just for issues (which are pretty rare as well) **What do you dislike about Twilio?** Right now we have premium support but we need to use the main account, if I email through other emails/accounts it doesnt get replied at the same speed **Recommendations to others considering Twilio:** Its a great product with a great service **What problems is Twilio solving and how is that benefiting you?** We have a call center / dialer / crm / marketing automation platform. We saw huge improvements from our previous carrier as to audio quality, way more features and so on.. ### 49. Easy to Use APIs, Excellent Customer Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy J. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I love how simple it is to quickly build and test cloud communication software using Twilio's APIs, including programmable voice, programmable SMS, etc. We implemented Twilio's Voice API for a cloud-based e-learning platform as well as a small call center application, and it was incredibly easy to implement. **What do you dislike about Twilio?** Although their APIs are simple to use once you understand the fundamentals of TwiML, their proprietary XML-based scripting language, it can be a steep learning curve at first. **What problems is Twilio solving and how is that benefiting you?** We are powering an e-learning platform that allows teachers anywhere in the world to teach students, no matter where they are located. ### 50. Great overview of products and great vision **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew N. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I really liked the keynotes seeing how other companies and causes have used Twilio to enhance their processes and business. **What do you dislike about Twilio?** The filters on the website to determine which session you'd like to attend is a little buggy on mobile. I found myself having to use the browser's search feature to find things rather than the filters. **Recommendations to others considering Twilio:** Have fun with Twilio Quest. It's a great way to learn the APIs! **What problems is Twilio solving and how is that benefiting you?** I am new to Twilio, but have heard of it. I look forward to doing more Twilio Quest and leveling up! I see lots of potential. ## Twilio Discussions - [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) - 2 comments, 1 upvote - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment - [View Twilio pricing details and edition comparison](https://www.g2.com/products/twilio/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A27%3A03+-0500&secure%5Bsession_id%5D=be96ffef-c22b-4257-96a8-f1254570e697&secure%5Btoken%5D=bd52e62f297b4ad5878019280e159dbafc590f43c5b9f9b23048ba0e3e5e7aa9&format=llm_user) ## Twilio Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CERVIS](https://www.g2.com/products/cervis/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Eleven labs](https://www.g2.com/products/eleven-labs-2026-06-08/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [PlusThis](https://www.g2.com/products/plusthis/reviews) - [Pushover](https://www.g2.com/products/pushover/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vapi](https://www.g2.com/products/vapi/reviews) - [Vapi AI](https://www.g2.com/products/vapi-ai/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Twilio Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Twilio Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) - 4.5/5.0 (196 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)