Twilio Reviews & Product Details

It was easy to create an account and test very simple features. Review collected by and hosted on G2.com.

I don't know what these messages are about registering the Toll-Free number. It said my messaging would be disabled until i provided more info for 911. Review collected by and hosted on G2.com.

What I love about Twilio is how easy it is to use. They've become very user-friendly with their no-code options like Twilio Studio Flow. These new features help reduce the need for some added expenses like Zapier. Review collected by and hosted on G2.com.

The only thing that I believe needs improving are the available options in Twilio Studio flow. If you can do something in their other services, it would be nice to have a no-code way to do it in studio flow. Review collected by and hosted on G2.com.

Ease of bulk messaging and integration into built software Review collected by and hosted on G2.com.

Twilio is a great product and ease of of use. So there is nothing to dislike about it. Review collected by and hosted on G2.com.

Simple to use, fast API 2, WEB, APPS, etc.

WAT ELSE 2 WANT US TO PUT IN ENDLESSLY? Review collected by and hosted on G2.com.

Interruptions after many years:

Upon checking your account, I see you have created a Starter business profile. However, there is no Brand or Campaign created. Please note, starting 6th September 2022 Twilio has paused Starter Brand registration for both Direct and ISV customers as TCR/Carriers are putting stricter standards for who qualifies for a Starter brand. While we are still working with TCR/Carriers to finalize our timing and strategy for rolling this out, we need to stop onboarding customers to Starter brands/campaigns until this is complete.

Hence, I request you register for Standard Brand. Below are the resources that may be helpful for you based on the type of customer you are:

Direct Customer Standard Brand: https://www.twilio.com/docs/sms/a2p-10dlc/onboarding

ISV Standard Brand: https://www.twilio.com/docs/sms/a2p-10dlc/isv-starter-overview Review collected by and hosted on G2.com.

You don't need to take the pain of configuring cloud services for sending out notifications. SMS and WhatsApp notifications are handled in a single go. WhatsApp notifications require approved templates, which are carefully managed. Review collected by and hosted on G2.com.

The dashboard is very slow. Every page reload takes some time to load, making the usability of the website painful. If you are on weak internet, it will be very difficult for you to access the dashboard. Review collected by and hosted on G2.com.

Twilio sdk's are easy to use and can be easily integrated to your application. It also offers a good range of communication services. Review collected by and hosted on G2.com.

Sometimes experiences issues in audio quality Review collected by and hosted on G2.com.

Fantastic service for the money they ask for! Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages. Certainly, it has a learning curve, but overall it's much easier to get set up and running than most of its competitors in the industry. Review collected by and hosted on G2.com.

While it's much easier to learn the platform than most and the UI has significantly improved over time, it's not as simple as I'd like it to be. Once you get into it it's OK, but teaching the new stuff on how to work with it definitely takes some time. Review collected by and hosted on G2.com.

They will give you the run around for weeks. This company asked me the dumbest questions back and forth for over 10 emails. Gave me the absolute run around and grilled me about all my addresses on my PayPal and made me jump through ridiculous hoops, one after another. each email was a new request.

ZERO respect for their customers or time and they hold you, hostage, while you paying for other apps that are running only on their service such as GHL.

If i knew this I would never have signed up for GHL. Review collected by and hosted on G2.com.

Everything. The set up is an absolute nightmare. Review collected by and hosted on G2.com.

It has everything and that makes my job easier. I can attend the customer through chats or through calls, I can know how many calls are on hold and its database allows me to call back if a customer could not be attended at the right time. Overall all of its features are useful. Review collected by and hosted on G2.com.

I have worked with other customer service software and this one is not as intuitive as I would like, although it has many more features that make it more competent. If they placed their tools differently, it would make everything look more orderly and be less overwhelming to use at first. But after understanding the system, it becomes easy to use and take advantage of all its resources. Review collected by and hosted on G2.com.

Twilio is most usefult to meet your communication needs on the platform. Review collected by and hosted on G2.com.

I prefer to use more automatic responses, artificial intelligence, track more KPIs on the reports. Review collected by and hosted on G2.com.