--- title: Trengo Reviews meta_title: 'Trengo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 246 reviews by the users' company size, role or industry to find out how Trengo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 246 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Trengo Reviews **Vendor:** Trengo **Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 246 ## About Trengo Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. ## Trengo Pros & Cons **What users like:** - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. (47 reviews) - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. (41 reviews) - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. (33 reviews) - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. (31 reviews) - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. (26 reviews) - Easy Setup (24 reviews) - Efficiency (18 reviews) - Simple (18 reviews) - Customer Satisfaction (17 reviews) - Intuitive (17 reviews) **What users dislike:** - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. (30 reviews) - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. (18 reviews) - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. (17 reviews) - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. (13 reviews) - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. (11 reviews) - Limited Customization (10 reviews) - Users feel Trengo has **limited functionality** , noting the lack of filters and significant price increases without improvements. (10 reviews) - Not Intuitive (10 reviews) - Users report frequent **bug issues** with Trengo, leading to frustrations and inefficiencies in usage and coordination. (9 reviews) - Poor Chat Integration (9 reviews) ## Trengo Reviews ### 1. Great tool and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Trengo?** How easy it is to use and that you can use multiple channels. Quick onboarding, thanks for that. Customer support is great, Nicky is quick in her answers. **What do you dislike about Trengo?** Admin training in English, would prefer in Dutch. Would prefer onboarding on location, people are more involved and ask more questions. **What problems is Trengo solving and how is that benefiting you?** Using multiple channels at the same time, allocating tasks and automated messaging. ### 2. The Trengo is the best platform for software user. **Rating:** 4.0/5.0 stars **Reviewed by:** Usman I. | Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Trengo?** The best thing I like about Trengo is that they allows cetnerlize communication channels like what's app, email and social media. It will provide the easiest way to conquer the customer inquires. The Trengo provide the customer support for the users. The Trengo provide ease of implementation by providing the training and customization. The Trengo also involve ease of integration with your channels like email or social media. The Trengo is easy to use or user friendly platform.Trengo is appropriate for companies with foreign clients because it supports many languages. The Trengo frequently of use gives you discounts on softwares. **What do you dislike about Trengo?** The Trengo offers software costly, it will warries from software to others. New user who will not familiar about Trengo can face difficulties about software use. **What problems is Trengo solving and how is that benefiting you?** Trengo makes it easier for teams to work together by enabling many team members to participate in customer discussions. Teams are able to respond to customers more quickly and effectively as a result, which ultimately increases customer satisfaction.To keep track of performance indicators, Trengo offers analytics and reporting tools. Businesses can use this information to learn more about consumer interactions, response times, and sentiment. It helps the improvement of customer service procedures and data-driven decision-making.Trengo contributes to a better overall client experience by solving these issues. Customers gain from automation for common queries, quicker responses, and consistent service across channels. ### 3. Great support communication platform, professional onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Mosha L. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Trengo?** The upside in Trengo comes two-fold. First, it is more affordable than similar alternatives. Second, the user experience and features are at the top of the game (from my experience). Our team was immediately satisfied with the service and is still happy after a few months of daily use. The onboarding experience, where I was guided by multiple fantastic people at Trengo, most notably Charlotte Beenen, was smooth. We had total control and a good overview. **What do you dislike about Trengo?** In daily use, there have yet to be any downsights. We are working on adopting more of the platform's best practices since some of our former processes needed to align. However, this is a good thing. **What problems is Trengo solving and how is that benefiting you?** An excellent conversational platform should be a joy to use and ensure every customer gets the attention they need. Trengo does both for us. Our team can focus on providing support while Trengo manages channels and makes sure everything is attended to and on time. Working with the vast incoming stream of tickets has been made very easy for our team. ### 4. Using platform for our fitness tech company **Rating:** 3.5/5.0 stars **Reviewed by:** Jemma J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Trengo?** Being able to have mutliple people on inbox, using the csat to help people better. Easy link of our gmail to inbox. **What do you dislike about Trengo?** That bugs take up to 4 months to be fixed. You can't have trengo open in multiple windows. When emails send it doesn't include the entire chain of conversation to person receiving email. **What problems is Trengo solving and how is that benefiting you?** Having lots of people on the inbox at one time. We can now manage emails easier. ### 5. Compact everything into 1 software for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Trengo?** Trengo gives us the opportunity to bundle all forms of communication with the customer in one place. **What do you dislike about Trengo?** Trengo sometimes experiences server issues, causing customers to report not receiving messages. The rules set during onboarding do not always work optimally, and you must also check other configured functions to ensure they work at all times. Problems do get resolved. **What problems is Trengo solving and how is that benefiting you?** Communication customer service in one clear place. ### 6. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Trengo?** - Easy to use - WhatsApp templates quickly approved **What do you dislike about Trengo?** - Order of importance: if you want to upload contacts in a group, it must be done directly during the upload. Afterwards, you can only process this contact by contact. There is no option for multiselect of contacts. - Submitted templates in WhatsApp can no longer be adjusted. You must always create a new one if you want to phrase a sentence slightly differently for better performance. **What problems is Trengo solving and how is that benefiting you?** Lead generation via WhatsApp, as people respond much less to emails. ### 7. Trengo **Rating:** 3.0/5.0 stars **Reviewed by:** Claudia v. | Sales and Marketing Manager "manusje van alles", Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Trengo?** Assigning emails and the response time for them. Nice that all channels are in one app. Labels, rules are nice. **What do you dislike about Trengo?** More clicks, not necessarily faster. Sometimes unclear where a message has gone. It's a pity that you can't reply to an email from your own mail account when it has been assigned to you. **What problems is Trengo solving and how is that benefiting you?** All channels in one place. ### 8. A great decision for our customer service team! **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Trengo?** Trengo is extremely easy to use and easy to implement. Our transition from our previous plaatform was very smooth, and our team has become far more efficient dealing with customer service tickets. The support we received from our Onboarding Manager, Julian, was excellent and he was very responsive to our questions and needs. **What do you dislike about Trengo?** The reporting is not customizable and we cannot create new reports based on specific metrics. For onboarding, we would have liked an implentation plan that provided milestones for setup. **What problems is Trengo solving and how is that benefiting you?** We have a global team and Trengo allows for effiient collaboration across multiple time zones. ### 9. First Time trengo user in our company. Using trengo to integrate customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Trengo?** The helpfull employees that answer our questions quickly and clearly. The easy and fast platform that enables us to help our clients in an easier, more reliable and employee-friendly way. The help we get from the trengo team (for example, Nicky from Team Trengo) **What do you dislike about Trengo?** The missing full connection with the Bol.com platform. **What problems is Trengo solving and how is that benefiting you?** Cross branch conversations and communication within our company regarding certain problems, clients, cases and tasks. Easy to use automated chat bot for our clients Easy to manage client data ### 10. Super communication tool for a team **Rating:** 4.0/5.0 stars **Reviewed by:** Chaimaa A. | Sales Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Trengo?** Trengo combine all communication channels in one place to answer our clients **What do you dislike about Trengo?** There is no option that you can send messages directly on whatsapp, and sometimes we receive messages from the same customer on the same chanel but separate **What problems is Trengo solving and how is that benefiting you?** Trengo combine all the messages from our social media on the same channel On Trengo: you can assign messages to each other, we have visibility of the agent's processing history ### 11. A great tool to increase leads but also to support and understand your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Trengo?** I like that you see the page when customers are responding. So you can either fix bugs on your website. But also a better understanding of your customers questions and be able to help them finding what they are looking for on your website. Also the onboarding was really smooth, Charlotte Beenen is very patient, happy and understanding. Our meetings are never a dull moment. **What do you dislike about Trengo?** The only thing that i would like is to be able to learn the chatbot in a test enviroment. In this case when i put it only it would be a more senior chatbot instead of puppy that still has to learn. **What problems is Trengo solving and how is that benefiting you?** Trengo helps us understand the problems on our website, but also lets us understand the questions our customers get using our website. Also increasing our leads. Starting with trengo we have doubled the amount of leads per day. A significant difference if you ask me. So we are happy with these results. ### 12. A great platform to consolidate all your customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Milan d. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Trengo?** - The platform offers a wide range of options, making it highly customizable according to your preferences. - The onboarding was superb. Very flexible, gave you a relaxed feeling, but most importantly, they have a lot of product knowledge and are fully committed to assisting you. - Lots of help articles to get you started. - Provides you with multiple possibilities. **What do you dislike about Trengo?** - It would be great if you could link profiles to a company as a category (especially useful for B2B). - There is currently a (minor) bug in the email signature when using Outlook. However, I anticipate that the support team will address this. (Hopefully, this review will soon have a comment that it's resolved.) **What problems is Trengo solving and how is that benefiting you?** We used to send a lot of emails back and forth, it wasn't clear who was handling what, and we all had separate islands in customer communication. That has now been resolved. ### 13. Great product and solves all of our CRM needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Trengo?** UX is perfect, easy to manage agents and omnichannel features are great. **What do you dislike about Trengo?** Outbound call recordings don't work but inbound does. **What problems is Trengo solving and how is that benefiting you?** Replying to customers on multiple channels, and Trengo's omnichannel feature (including voice) allows this! ### 14. Affordable Unified Inbox Tool with Versatile Use Cases **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Trengo?** Trengo is really versatile and also exceptionally intuitive for users to get up to speed on. I demoed 8-10 different unified inbox SaaS tools and Trengo was the clear winner due to ease of use, affordability, reliable communication and support, and broad channel management for our luxury Short-Term Rental business. **What do you dislike about Trengo?** It can be challenging to coordinate onboarding and support calls if you are a US-based client, particularly on the West Coast, as they are based in the Netherlands and work primarily EU hours. Their voice/text feature connects through Twilio and we initially trialed but found it to be unreliable and too buggy for our needs. As an example, we couldn't set our default dialing country code to US, it defaults to the Netherlands and this was cumbersome. We also had the interface freeze and bug out fairly regularly but I understand this feature is more of a recent addition that isn't part of their core offering so I am sure it will improve with time. **What problems is Trengo solving and how is that benefiting you?** We have been able to centralize our multiple email channels and different customers coming through each of those in a really organized way as our business continues to scale. We also leverage the website chat feature, which works really well, and other channels such as Social and Google Business that are great to have consolidated and for a team to manage around the clock. ### 15. A great experience and very professional **Rating:** 5.0/5.0 stars **Reviewed by:** Bas d. | Helpdeskmanager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Trengo?** The nice contact and professionalism, they really know what they are doing. Trengo is super clear, everything can be arranged to your own wishes and it is very user friendly, also with the many great options! In addition, everyone is super friendly and helpful. The contact with Yonno and Charlotte was really great, they helped me incredibly well, were always cheerful and friendly, also 1 of the reasons we chose Trengo! **What do you dislike about Trengo?** In all honesty, I have yet to discover any real downsides. Setting up your mail does take some figuring out, there is good contact but in that area I might have had a little more help. **What problems is Trengo solving and how is that benefiting you?** Trengo allows us to work in a more organized way and keep things clear. With all the fine tools available within Trengo, it makes the step to growth easier. It is a very nice platform to make your team work even more as a team. ### 16. Very pleased about the ease of use, both for management and employees **Rating:** 4.5/5.0 stars **Reviewed by:** Tijl M. | Head of Customerservices www.vialuxury.com, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Trengo?** - The ease of contact - The ease of use - Ease of Integration **What do you dislike about Trengo?** - The lack of options for voice - The fact that communication sometimes needs to be in English **What problems is Trengo solving and how is that benefiting you?** Being able to make adjustments myself without having to rely on bussines consultants is a huge thing. Having the employees envolved and active in constantly improving is also very nice ### 17. Good product and good guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Thari v. | Marketing / Accountmanager , Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Trengo?** They help you through the process and are easily reachable. **What do you dislike about Trengo?** Nothing, everything was in order. No points to mention here. **What problems is Trengo solving and how is that benefiting you?** Easily contact our customers through one fixed number. ### 18. Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Tessa I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Trengo?** Trengo's inbox for all channels incluced is very helpful. One inbox that combines e-mails, social media messages and phone calls is what we were looking for and we're glad that Trengo could fullfill our needs in this. **What do you dislike about Trengo?** Different conversations with the same person/e-mail won't be separated, but marked as one conversation which can get a little confusing. But, Trengo helped us solve this through a different way. **What problems is Trengo solving and how is that benefiting you?** One inbox for all channels helps us with a better organised customer service. As well as the implementation of the widget and flowbot, which will help customer self service a lot! ### 19. Great tool for merging different channels **Rating:** 4.0/5.0 stars **Reviewed by:** Luc H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Trengo?** Everything combined in one tool ensures control **What do you dislike about Trengo?** Sometimes it is unclear how many messages are still pending. **What problems is Trengo solving and how is that benefiting you?** Provide the easiest communication options for customers and give quick responses ### 20. Tool with a lot of potential for medium and larger organisations with solid communication structure **Rating:** 3.5/5.0 stars **Reviewed by:** Jonne O. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Trengo?** Energetic people, simple and straightforward tool. **What do you dislike about Trengo?** The way the onboarding is setup with walkthroughs focusing on feature dumping, would've preferred to keep it simple and more hands on. Now we walked through the issues one by one answering them by going through or talking through the scenario, rather would've wanted the responses back from Trengo and explained in more detail by the CS. **What problems is Trengo solving and how is that benefiting you?** the ability to bring all channels and all people into one platform. ### 21. Fantastic Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Trengo?** • Provides an easy way to conquer customer support emails • User friendly • Easy to implement • Used daily **What do you dislike about Trengo?** • No language translation option • Customer name fields are not separate • To access previous conversations, you have to manually scroll down • Not being able to open multiple tabs • Inbox showing incorrect number of emails - shows 1 when there are 0 • The interface is too crowded and busy. More customisation options would be nice. **What problems is Trengo solving and how is that benefiting you?** • Easy way to monitor customer emails • Great to be able to combine all emails for one customer in one email to stay on track • Saves a ton of time ### 22. Program with a lot of potential. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Trengo?** That we can easily collaborate remotely with multiple colleagues. **What do you dislike about Trengo?** That the WhatsApp integration needs a little extra love. It is also very unfortunate that the costs of sending a WhatsApp message are very high. **What problems is Trengo solving and how is that benefiting you?** N/A ### 23. Perfect All in One Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Trengo?** Trengo's unified inbox has transformed our team's productivity, centralizing all our communications seamlessly. The interface is user-friendly, making daily tasks straightforward. But what truly stands out is the personal touch in their onboarding process. Our onboarding-manager, Nicky, ensured a smooth transition with her in-depth product knowledge. **What do you dislike about Trengo?** As of now, we've had a largely positive experience with Trengo, so it's challenging to pinpoint any major shortcomings. However, like any platform, there's always room for improvement, and we look forward to seeing an Odoo CRM connection where we can integrate Trengo fully with odoo. **What problems is Trengo solving and how is that benefiting you?** Trengo addresses the challenge of fragmented communication. By offering a unified inbox, it consolidates messages from various channels, ensuring no communication gets lost in the shuffle. ### 24. Great experience, Nicky was nice and patient **Rating:** 4.0/5.0 stars **Reviewed by:** Nur K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Trengo?** need to work with it more in order to answer it. However, I'd like to have the option to downlad all the tickets and to have the optin to serch a word and get all the tickets that this word include in (befor I label them). In addition, because I use the lable after I already have data over thier, I'd wish that I could to autotaicly label all the past tickets that have been already clsed. Hope that's clear. But overall the system is easy to work with and provide great insights and great customer support. **What do you dislike about Trengo?** already answerd that in the last question **What problems is Trengo solving and how is that benefiting you?** put all the support in one platform and in a user friendly way ### 25. Great tool for our Team to organise & respond to WhatsApp enquiries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Trengo?** Trengo is really simple to use, the interface is straightforward and our team picked up how to use the system really quickly. The on-boarding was fantastic, and support was always provided. The team always make sure you are getting the most out of the system. For us, we use Trengo to manage our WhatsApp enquiries, we love how we now have full visability of all chats within the team and monitor the anayltics of chats. We also make use of the template tool and labels to organise chats. **What do you dislike about Trengo?** Nothing, its great! The system really simply just does everything we need it to! **What problems is Trengo solving and how is that benefiting you?** We had zero visability of our team AhatsApp conversations and we're not able to monitor if and when enquiries were being responded to. Now we have full visability and can report on these factors easily. ### 26. Great product that has the tools to get your customer support to the next level. **Rating:** 4.0/5.0 stars **Reviewed by:** Auke P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Trengo?** Relatively easy to setup, extremely customize-able. Great customer support, our assigned Trengo agent Nicky made and keeps making sure we get the best support possible. **What do you dislike about Trengo?** Limitations regarding WhatsApp integration from Meta. **What problems is Trengo solving and how is that benefiting you?** Trengo addresses the issue of limited fast contact options for customers while they browse our webshop ### 27. Simplifying Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Carline d. | Communicatiespecialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Trengo?** I want to express my appreciation for Trengo, our reliable platform for communication. Charlotte, our Onboarding Manager, always wore a cheerful smile and was readily available to answer all our queries. Having everything in one place is a game-changer. Thanks to Trengo, we're streamlining our communication processes effortlessly. **What do you dislike about Trengo?** Limited Search Functionality: A more extensive search feature within profiles would be beneficial. This would help users to find information more efficiently. Cost of Apps & Integrations: While the connection with Apps & Integrations is useful, the additional costs associated with these programs can be a concern, especially for small businesses. This might result in missing out on some valuable features due to budget constraints. **What problems is Trengo solving and how is that benefiting you?** Having all communcication with different channels in one clear overview. Finding costumerinformation and communication easily. ### 28. Trengo is an excellent multichannel communication platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Ernesto E. | Responsable Marketing Cloud, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Trengo?** Highlight the features and the competitive price of the solution. **What do you dislike about Trengo?** The immediacy in the support that we sometimes need. Special mention to Julian for all the help he has provided us from the beginning. **What problems is Trengo solving and how is that benefiting you?** Trengo is allowing us to capture sales in lead generation campaigns through the WhatsApp and web chat channel. ### 29. Overall good, but there are some improvements to make. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Trengo?** All the communication is in one place. When one employee is not working, the other employees can take over their conversations. **What do you dislike about Trengo?** There are some errors. Sometimes the message will be sent multiple times. **What problems is Trengo solving and how is that benefiting you?** The messages coming in will be directed to the right person to answer them. ### 30. Trengo helped my Clinic to Grow and Expand **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel M. | Gerente de Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Trengo?** Our potential customers in Brazil heavily rely on the WhatsApp platform, and we faced numerous challenges in managing the high demand. This was because the "standard" Whatsapp (at least in 2020) was limited to a single cellphone held by a specific team member, and the "default" user interface lacked the tools to tag, manage, and schedule chats. As a result, on busy days, where it was common for us to have up to 30 chats simultaneously, it was very difficult to keep track of who was speaking to whom. Fortunately, our problems were resolved with the adoption of Trengo, which not only addressed our WhatsApp challenges but also integrated social media channels and email in one place. This integration has made it possible for my employees to tag and manage chats efficiently. **What do you dislike about Trengo?** In order to access previous conversations, my team must manually scroll down, there should be a more convenient way to filter conversations by date. At present, our only options for organizing conversations are by "older conversations" or "recent conversations." **What problems is Trengo solving and how is that benefiting you?** Training my team has become much easier because we now only need to focus on Trengo for responding to messages from all our customers, instead of using multiple platforms. As a result, our productivity has increased, and we are now able to schedule more patients at our clinic. ### 31. We love the simplicity of Trengo ! **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Trengo?** What I like the most in trengo is the simplicity to understand the plateform, to be familiar with rules, integration of email is quite simple. We are using it for our financial departement and Logistic team and they love the product. I've loved the onboarding experience, thank to Nicky van Leeuwen for her help, it's was very helpful. **What do you dislike about Trengo?** The only problems that we have with trengo is the customisation for example : Adding status of tickets Made the list of emails bigger. **What problems is Trengo solving and how is that benefiting you?** We are using trengo to manage all the billing emails and logistics emails. ### 32. Great application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Trengo?** The step by step possibilities to set it up and keeping track of cases for our customer support. Also the possibility to automate common tasks. **What do you dislike about Trengo?** The application isn't quite built for multi-client for a multi client company. **What problems is Trengo solving and how is that benefiting you?** We can use multiple inboxes across the team, so it helps us to be more efficient ### 33. The simplest tool to offer quality service in a short time **Rating:** 5.0/5.0 stars **Reviewed by:** Maria del Carmen R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Trengo?** From my perspective, it would be the canned/quick response bar where you can create personalized answers for your customers without using an alternative application. **What do you dislike about Trengo?** I would like to be able to open different tabs. In some cases, I have to manage customers from the tab "assigned" so I can't be able to keep an eye on the other ones. **What problems is Trengo solving and how is that benefiting you?** In my opinio, Trengo has changed the way we offer Live Chat Support to the customers, the interactions have a natural flow, the customer don't have to wait long time to get assistance and the proper response to their querys. ### 34. Well organized application and friendly along with proper and remarkable technical support. **Rating:** 5.0/5.0 stars **Reviewed by:** Aws S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Trengo?** fast and easy track of our customer service interactions. **What do you dislike about Trengo?** the 24 hours window for responding to whatsapp messages is not suitable with our business as we have weekly days off. **What problems is Trengo solving and how is that benefiting you?** keeping records of our interactions and conversations, measuring our SLA and response speed. ### 35. Great customer service tool which works very self explanatory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Trengo?** We use the software for customer service and the best thing is that it very self explanatory. We did'nt need to put much effort to learn to use it. Also for the technical implementation it was easy and it was setup in a day or so. We use it every day and so far we did'nt have any downtime! Keep up the good work team Trengo! **What do you dislike about Trengo?** There i a minor bug with showing the correct numbers of unread messages for teams, but i'm convident that this will be solved in a short period of time. **What problems is Trengo solving and how is that benefiting you?** We're looking for a platform that supports all kinds of communication(email, whatsapp, live chat) in easy way. We used another more expensive before but Trengo has a lot more features and better support. ### 36. Efficient and User-Friendly Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Trengo?** Great customer support Super Easy to use Not difficult to set up and interegrate with our own platform Great customer response **What do you dislike about Trengo?** Team chat isnt as effective as we first thought, began to use but went back to other options **What problems is Trengo solving and how is that benefiting you?** we can now manage all our customer interactions in one place, making it easy for our team to adapt and use efficiently. ### 37. Fantastic experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan H. | US Marketing and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Trengo?** Julian has been a huge help for us with integrating Trengo into our business activities. Working in various marketing throughout the world, we encountered certain challenges throughout our journey with Trengo, Each and every step of the way, Julian was there to assist with practical solutions that allowed us to expand our activities, reach more clients, and raise our conversions. Overall, we have had an amazing experience with Trengo, and look forward to seeing continued restuls. **What do you dislike about Trengo?** We didn't experience many dislikes with Trengo. **What problems is Trengo solving and how is that benefiting you?** We needed assistance with communicating with our end customer, and Trengo helped us solve this. ### 38. Very friendly staff who help and guide you to understand the system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Trengo?** Trengo offers countless possibilities.You can automate your entire mailbox using rules and onboarding manager Nicky is very friendly and guides you very well. **What do you dislike about Trengo?** The (minor) bugs we experience and new pricing plan. **What problems is Trengo solving and how is that benefiting you?** At the moment we are still in the discovery phase. We work with a lot of mailboxes and we hope to be able to create more overview and simplify our work processes with Trengo. ### 39. Nicky was a great help by the implementation of Trengo **Rating:** 4.5/5.0 stars **Reviewed by:** Frank B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Trengo?** The mostfull help was from Nicky who helped me to sepup the broadcasting **What do you dislike about Trengo?** The speed of the app is not so fast. They could improve on this. **What problems is Trengo solving and how is that benefiting you?** We try to sell our machines trough boadcasting ### 40. great tool for companies! **Rating:** 5.0/5.0 stars **Reviewed by:** Noemi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Trengo?** I appreciate that it is very useful to have all the information on a single platform recommended for those who have many channels to respond to great for companies! **What do you dislike about Trengo?** the only negative note of trengo is that the customer cannot be contacted directly with a normal message on the "whatsapp" channel, without using a pre-established template, otherwise excellent! **What problems is Trengo solving and how is that benefiting you?** it is benefiting me in communicating with clients across multiple channels. It has also facilitated me for the internal communication of the company, as the management of the customer service work has improved ### 41. Great tool to keep communication with customers on a higher level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Trengo?** The app is easy to use and intuitive. Besides daily communication with our customers, we use broadcast messages function a lot. Our fantastic onboarding manager Charlotte is guiding us through the whole process, helping us adjust everything, responding to our questions and sharing tips. **What do you dislike about Trengo?** We discovered that many messages are dissapearing from our inbox. Looks like there's some bug, but Trengo already works on it. **What problems is Trengo solving and how is that benefiting you?** Easy communication with customers as they can send us quick text message, sharing WhatsApp inbox with the team members, monitoring complaints etc. ### 42. Extensive product functionalities, personal support **Rating:** 5.0/5.0 stars **Reviewed by:** Seppe H. | E-commercemanager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Trengo?** We changed from Gorgias to Trengo because we had the need of using 'customer profiles' in order to keep track of calls and what they were about. Since Gorgias had a lot of downtime and bugs, using Trengo is a relief. I have the feeling that it's easier to use for our customer support agents that are used to e-mail clients like Outlook. Big plus about Trengo is their 1-on-1 onboarding. This made it possible for us to fully use all the capabilities of Trengo, right from the start. **What do you dislike about Trengo?** The interface sometimes looks a bit crowded and busy. More customization options would be nice. **What problems is Trengo solving and how is that benefiting you?** Trengo helps us to group all our channels that we are present on, so we can offer our customers the best possible and quickest possible service. ### 43. All-rounder with Loads for Features **Rating:** 5.0/5.0 stars **Reviewed by:** Rick B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Trengo?** Trengo is a great all round platform that helps us to manage all of our communication channels in a central place. There are so many options to choose from, and it is easy to configure and set up. **What do you dislike about Trengo?** My only problem with Trengo is the actual User Interface and that it feels outdated and very flat. I am not attracted to the interface as I would want to be, and feel more that I am working in a "functional" platform (Like SAP), but not really a welcoming environment for a Customer Services Representative. **What problems is Trengo solving and how is that benefiting you?** Trengo helps to solve the problem of having multiple communication channels and so many different platforms to manage them on; Trengo solves this by putting all of the conversations in one inbox, and making it easy to link together and categorise. ### 44. Very good onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Trengo?** All our Whatsapp messages are monitored and answered now by 20 people at the same time. We could not do this wit Whatsapp Business, so Trengo is a big improvement **What do you dislike about Trengo?** The fact that we're not able to have groupchats anymore. And that broadcast messages are not merged automatically to other tickets for a person. **What problems is Trengo solving and how is that benefiting you?** About 70% of our communication with our crew is through Whatsapp. And we have about 20 people in the office to handle that Whatsapp communication. So Trengo really helps us to keep track of all those messages. ### 45. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan G. | Verkoopmedewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Trengo?** I am glad we are using Trengo because it's a funnel for all of our communication platforms. WhatsApp, Webshop chat, you can answer all of these in just one application. **What do you dislike about Trengo?** The only thing is that whenever you copy and paste certain texts from different platforms such as your webpage or outlook e-mails Trengo tends to put a box around the pasted texts. Solvable whenever i first paste this in Notepad and as followed paste this in Trengo. But it's a burden. **What problems is Trengo solving and how is that benefiting you?** Trengo helps us solved us having a maze of communication. ### 46. Easy to use ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Trengo?** Trengo is a tool that does what it needs to do: it is an easy to use ticketing system. **What do you dislike about Trengo?** Some settings can be a bit complicated to set up. It would improve with some kind of import function. **What problems is Trengo solving and how is that benefiting you?** Organising replies on mass emails. ### 47. Great for streamlining communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Trengo?** Trengo is great for streamlining communication. Their customer support is great and the ease of use is also great. **What do you dislike about Trengo?** The voice (voip) possibilities are limited. This is also very hard to set up (was my experience). **What problems is Trengo solving and how is that benefiting you?** Bundling all communication channels in one inbox. ### 48. I will definitely refer this to Friends **Rating:** 5.0/5.0 stars **Reviewed by:** Abu Huraira Bin Almas N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Trengo?** If you talk about best part then you can say the multiple features of using different software and their intergration are best in this. Easy to use handy you cam download app and operate it **What do you dislike about Trengo?** The difficulty we face uploading or sending media in chat it is difficult you can not attach multiple items **What problems is Trengo solving and how is that benefiting you?** Trengo is Benefiting us by managing our all social media and mails in one site we can access everything ### 49. Streamlining communication with trengo review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Trengo?** The best thing is that the centralization of email, chats and other messaging platform in one dashbaord which has greatly increased the efficiency. All our social media platform can be accessed by one mode i.e trengo. **What do you dislike about Trengo?** Trengo's mobile app needs immense improvement as someone who relies on using mobile while travelling finds it extremely difficult and annoying to use it with more ease. It is not user friendly. **What problems is Trengo solving and how is that benefiting you?** Its the treng's internal comment section that is a huge benefit. We can discuss the same case with the team member without assigning it to them or leaving that ticket window which is quite efficient in our line of work. ### 50. Good guidance by Nicky **Rating:** 4.0/5.0 stars **Reviewed by:** Karin F. | Content Marketeer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Trengo?** Trengo is a tool with many features that makes answering customer questions through various channels organized. Additionally, due to the integration with, for example, Klaviyo, it can also be used for marketing purposes. During our weekly meeting with Nicky, she helps us to set up our account as efficiently as possible using labels, flows, etc. This works very well! **What do you dislike about Trengo?** A disadvantage of using WhatsApp via Trengo is the 24-hour lock and the fact that when you want to send a WhatsApp message on your own, you can only use templates. **What problems is Trengo solving and how is that benefiting you?** Trengo makes all incoming messages, from different channels, clear. ## Trengo Discussions - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) - [View Trengo pricing details and edition comparison](https://www.g2.com/products/trengo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+01%3A29%3A59+-0500&secure%5Bsession_id%5D=4a116334-65c2-4400-8920-62b700e77b32&secure%5Btoken%5D=5d44962eff01db05df08a8521cb0469206a3d218676b85d9bca338bff3ea8e00&format=llm_user) ## Trengo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Trengo Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Platform Basics** - Dynamic Segmentation - Journey Optimization **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - Analytics **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Trengo Alternatives - 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