Trengo Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 32 Trengo reviews.

Based on 72 Trengo reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 34 reviewers of Trengo have provided feedback on this feature.

As reported in 30 Trengo reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 33 Trengo reviews. Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance 32 reviewers of Trengo have provided feedback on this feature.

User Experience of creating and submitting a ticket This feature was mentioned in 30 Trengo reviews.

User Experience of responding and receiving a response 30 reviewers of Trengo have provided feedback on this feature.

Route tickets based on values of fields, changes to ticket status and time based conditions 29 reviewers of Trengo have provided feedback on this feature.

Respond to common requests with standard reply 31 reviewers of Trengo have provided feedback on this feature.

Based on 25 Trengo reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 26 Trengo reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 30 Trengo reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 29 Trengo reviews. Central repository for account and contact information

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 32 reviewers of Trengo have provided feedback on this feature.

Ability for customer service agents to communicate with customers via live chat to solve problems live 32 reviewers of Trengo have provided feedback on this feature.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 30 Trengo reviews.

Based on 25 Trengo reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 31 Trengo reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 30 reviewers of Trengo have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices 27 reviewers of Trengo have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences 27 reviewers of Trengo have provided feedback on this feature.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 30 reviewers of Trengo have provided feedback on this feature.

As reported in 32 Trengo reviews. Automates some or all operation related tasks

Based on 26 Trengo reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 30 Trengo reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 49 Trengo reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 57 Trengo reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 40 Trengo reviews.

Based on 42 Trengo reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 35 Trengo reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 72 Trengo reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 50 Trengo reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 40 Trengo reviews. Enables employees to denote potential customers.

Based on 45 Trengo reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 56 Trengo reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 55 Trengo reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. 36 reviewers of Trengo have provided feedback on this feature.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 35 Trengo reviews.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 28 Trengo reviews.

Based on 42 Trengo reviews. Ability to connect agents with customers through Live Chat.

Based on 40 Trengo reviews. Connects employees with customers through a social media solution.

Based on 38 Trengo reviews. Ability to connect agents with customers through email.

Based on 33 Trengo reviews. Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution. 35 reviewers of Trengo have provided feedback on this feature.

Based on 83 Trengo reviews. Software incorporates multiple digital communications channels.

As reported in 70 Trengo reviews. Allows incorporation of inbound contacts from non-marketing channels.

As reported in 70 Trengo reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Based on 27 Trengo reviews. Provides opportunity for customers to give feedback through a survey.

As reported in 34 Trengo reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 29 Trengo reviews.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 32 Trengo reviews.

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Allows planning and deployment of an overall communications strategy. This feature was mentioned in 72 Trengo reviews.

Includes or integrates with content creation apps. 67 reviewers of Trengo have provided feedback on this feature.

As reported in 78 Trengo reviews. Outbound communications are segmented and personalized.

As reported in 76 Trengo reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 70 reviewers of Trengo have provided feedback on this feature.

Allows users to leave notes or comments on emails or relevant cases. This feature was mentioned in 49 Trengo reviews.

Provides a dedicated space or a thread feature that allows for long-form discussion. 47 reviewers of Trengo have provided feedback on this feature.

Offer in-application assignment and task tracking functionality. 45 reviewers of Trengo have provided feedback on this feature.

Allows users to create and follow predetermined workflows attached to actions. 43 reviewers of Trengo have provided feedback on this feature.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 50 Trengo reviews.

Based on 45 Trengo reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. 49 reviewers of Trengo have provided feedback on this feature.

Analyzes trends in email content and resolution. 38 reviewers of Trengo have provided feedback on this feature.

Based on 42 Trengo reviews. Tracks performance and productivity of users inside the application.

Consolidates multiple email accounts into one viewable platform. This feature was mentioned in 24 Trengo reviews.

Based on 20 Trengo reviews. Allows users to filter their emails by sender, date received, opened, etc.

As reported in 19 Trengo reviews. Gives users reminders to send or reply to emails.

As reported in 22 Trengo reviews. Provides notifications when users receive new emails.

As reported in 14 Trengo reviews. Provides a native calendar.

Based on 20 Trengo reviews. Provides a native contact book.

Offers built-in task creation and assignment functionality. 16 reviewers of Trengo have provided feedback on this feature.

Based on 17 Trengo reviews. Software available as a downloadable desktop application.

Software available as a mobile application. 18 reviewers of Trengo have provided feedback on this feature.

Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).

Automates the testing and optimization of customer-facing messaging and campaigns.

Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

Ability to measure product usage by feature, campaign performance by source, and other trending metrics.

Provides dashboards to combine and visualize quantitative and qualitive customer journey data.

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.

Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.

Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.

Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements.

Identifies the customer and personalizes interaction at every touchpoint. 43 reviewers of Trengo have provided feedback on this feature.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 39 Trengo reviews.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 36 Trengo reviews.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 37 Trengo reviews.

Can route contacts to agents the customer has worked with before. 36 reviewers of Trengo have provided feedback on this feature.

Based on 35 Trengo reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. This feature was mentioned in 33 Trengo reviews.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 38 Trengo reviews.

Enables users to search for specific email attachments.

Allows users to create and assign custom tags to emails.

Automatically sorts mail into untuitive categories and/or folders.

Allows users to set up predefined rules to automatically sort incoming mail.

This software integrates with Microsoft Outlook.

This software integrates with Gmail.

This software integrates with Apple Calendar.

Provide a unified inbox to manage multiple accounts at once.

Provide the ability to automatically send recurring emails.

Provide a feature to snooze, or defer, non-urgent emails.

As reported in 12 Trengo reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

As reported in 12 Trengo reviews. Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries 12 reviewers of Trengo have provided feedback on this feature.

Based on 12 Trengo reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

Based on 12 Trengo reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to 12 reviewers of Trengo have provided feedback on this feature.

As reported in 12 Trengo reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

As reported in 12 Trengo reviews. Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers This feature was mentioned in 12 Trengo reviews.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 15 reviewers of Trengo have provided feedback on this feature.

Based on 15 Trengo reviews. Condenses long documents or text into a brief summary.

Based on 27 Trengo reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 26 reviewers of Trengo have provided feedback on this feature.

Simulates human-like speech from text inputs. This feature was mentioned in 27 Trengo reviews.

As reported in 22 Trengo reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 22 Trengo reviews.

Based on 55 Trengo reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 53 reviewers of Trengo have provided feedback on this feature.

As reported in 11 Trengo reviews. Allows users to generate text based on a text prompt.

Based on 11 Trengo reviews. Condenses long documents or text into a brief summary.

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Allow users to share promotions with subscribers via WhatsApp

Provides automated WhatsApp message replies to recipients

Deliver tailored promotions to specific audience segments

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Provides analytics on opt-ins, open and delivery rates, and click-throughs

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases