--- title: Trengo Reviews meta_title: 'Trengo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 246 reviews by the users' company size, role or industry to find out how Trengo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 246 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Trengo Reviews **Vendor:** Trengo **Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 246 ## About Trengo Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. ## Trengo Pros & Cons **What users like:** - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. (47 reviews) - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. (41 reviews) - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. (33 reviews) - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. (31 reviews) - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. (26 reviews) - Easy Setup (24 reviews) - Efficiency (18 reviews) - Simple (18 reviews) - Customer Satisfaction (17 reviews) - Intuitive (17 reviews) **What users dislike:** - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. (30 reviews) - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. (18 reviews) - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. (17 reviews) - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. (13 reviews) - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. (11 reviews) - Limited Customization (10 reviews) - Users feel Trengo has **limited functionality** , noting the lack of filters and significant price increases without improvements. (10 reviews) - Not Intuitive (10 reviews) - Users report frequent **bug issues** with Trengo, leading to frustrations and inefficiencies in usage and coordination. (9 reviews) - Poor Chat Integration (9 reviews) ## Trengo Reviews ### 1. Useful automation tool & helpful customer service **Rating:** 4.5/5.0 stars **Reviewed by:** wimme k. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Trengo?** Easy to implement (without coding) Easy to use & nice design Helpful & proactive customer service (Nicky was really thinking with us on how to improve our workflow) Many functionalities **What do you dislike about Trengo?** Relatively expensive for 1 use case (we only use automated whatsapp messaging) **What problems is Trengo solving and how is that benefiting you?** Converting applicant 'leads' to applications by sending them automated whatsapp messages ### 2. Refreshing customer service automation software. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Trengo?** Reliability and efficiency in one. Also excellent customer service , fast, friendly and problem solving. **What do you dislike about Trengo?** Setting tasks or settings retroactively would be a very nice option in the future. **What problems is Trengo solving and how is that benefiting you?** Again, because of outstanding customer service. The response time is very fast. ### 3. Great **Rating:** 2.5/5.0 stars **Reviewed by:** Faizan A. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Trengo?** I find Trengo's unified communication features incredibly helpful. Having all customer interactions - emails, messages, calls - in one platform streamlines my workflow and helps me provide better support efficiently. The automation and collaboration tools are also impressive, making teamwork seamless and improving overall productivity. **What do you dislike about Trengo?** Some users find the interface to be overwhelming or overly complex, especially for first-time users or those accustomed to simpler designs. **What problems is Trengo solving and how is that benefiting you?** Instant Message ### 4. Very user-friendly and many automation possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Trengo?** Easy to set up and many automations possible. **What do you dislike about Trengo?** Due to the many possibilities, the layout can sometimes have an undesirable effect. As a result, a setting for one department, for example, is much more convenient than another. But with testing, you can get far. **What problems is Trengo solving and how is that benefiting you?** Easy communication with our customers and automating common questions. ### 5. Perfect tool to create an awesome customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Trengo?** Trengo offers a diverse range of features and possibilities, yet it is remarkably user-friendly. The platform is organized, and all customer communication is consolidated in one place. So far, we have had no unmet needs. The customer service and personal support at Trengo are absolutely fantastic and exemplary! The after-sales service is simply phenomenal. **What do you dislike about Trengo?** So far, there is truly nothing that I don't like about Trengo. We are completely satisfied and have no wishes left unfulfilled. :) **What problems is Trengo solving and how is that benefiting you?** The communication within our company is made very easy and transparent. Regardless of the channel through which customers reach us, everything is consolidated in one tool. The options for automations and the chatbot are extremely helpful in becoming more efficient over time. ### 6. Great prodcut for a fair price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Trengo?** User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from Trengo team members Easy intergration - can be up and running quickly **What do you dislike about Trengo?** Translation issues Formatting emails sometimes Rules for closing pam not working a few 'bugs' to iron out **What problems is Trengo solving and how is that benefiting you?** Centralised plaform over multiple territories and channels. Means we can report easily and CS emails are not missed ### 7. Great solution & professional customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Britt J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Trengo?** Quick responses, personal contact, good solutions and user friendly. **What do you dislike about Trengo?** In our case some conversations who disappears, right now finding a solution though. **What problems is Trengo solving and how is that benefiting you?** The use of Whatsapp for Business for all our locations and the connection with email. Hopefully a higher residents satisfaction. ### 8. Handy application with many possibilities, and personal contact to make this happen together. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Trengo?** - Many possibilities - Nice personal contact - Once accustomed, easy to apply - With the right help, easy to install (as a non-technical person) - Daily application - Easy to upload to the website **What do you dislike about Trengo?** - You can't see the forest for the trees with all the possibilities, because you keep discovering new things (whether this is a disadvantage is for you to decide) **What problems is Trengo solving and how is that benefiting you?** Small questions that come in through the website, for now. But the goal is to also set up a flowbot via WhatsApp so that we can take advantage of more opportunities and increase our accessibility. ### 9. A "must-have" tool for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano G. | Education Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Trengo?** I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real-time with internal comments. **What do you dislike about Trengo?** Sometimes the app badge icon doesn't display the correct amount of opened tickets and, to update the counter, we need to close and reopen the app. Sometimes it's difficult to match conversations into a single one. **What problems is Trengo solving and how is that benefiting you?** In the past, we had different apps in which we received every customer inquiry: it was very frustrating and sometimes misleading, now we only have a single platform, and we have improved not only our service but also the time spent replying. Our customers are delighted, and this is a great benefit we had from Trengo! ### 10. Nicky van Leeuwen - The best account manager ! **Rating:** 5.0/5.0 stars **Reviewed by:** Bohdan D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Trengo?** Business WhatsApp and Automation - once I find the time to set it up. :) I'm hoping it will help us to manage the large number of enquiries that saturate our resources. **What do you dislike about Trengo?** It feels underdeveloped. API integrations are still very complicated. There are several bugs that need improving. An improvement path monthly news would be great. **What problems is Trengo solving and how is that benefiting you?** It helps us to communicate with our social media leads, chase balances, communicate with non-responsive customers, automate pre-qualification and segmentation of enquiries. ### 11. Amazing multi-channel helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Julian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Trengo?** What we like most about Trengo is the availability of multiple contact channels within one interface, multiple automation features to save time, and very easy setup. And if there is ever a problem, Trengo makes you feel like a real, valuable customer with multiple points of contact (fantastic support and customer success team) ready to help. **What do you dislike about Trengo?** Trengo has recently changed user rights. In our collaboration we had several light users and established workflows for them. Now we can't assign conversations to them anymore, which required a bit of re-adjustment, but overall wasn't a big deal. The built-in spam filter could also use some tweaking out of the box. It can always be turned off, so again, no big deal. Other than that, it's been smooth sailing for us. **What problems is Trengo solving and how is that benefiting you?** Before implementing Trengo, we had to use several tools - one for each contact channel. With Trengo, we can focus more on the actual conversations instead of constantly switching between tools. In addition, Trengo has many first-class features such as automation, live chat, self-service, chatbots and more. ### 12. Excellent Customer Service software **Rating:** 5.0/5.0 stars **Reviewed by:** Joost K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Trengo?** How recognisable it is, and therefore how easy it is to integrate into your team, without the need for a super complicated onboarding experience **What do you dislike about Trengo?** Importing existing customer databases with custom fields should be a basic feature **What problems is Trengo solving and how is that benefiting you?** Centralising all external communication streams such as e-mail, whatsapp, and voip telephone Ability to track tickets and ticket resolution even when department is under high strain due to high volume of requests ### 13. The customer experience builder **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Chief Data Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Trengo?** I think that Trengo is a fantastic tool for building customer experiences. The levels of automation and fantastic customer experiences that can be had make this the best product on the market. **What do you dislike about Trengo?** I think some agent end tools need work and the analytical capabilities out of the box should be greater. **What problems is Trengo solving and how is that benefiting you?** With Trengo you can standardise all your contact volumes into one place and treat similar paths with automation ### 14. Positive about using Trengo for managing my communication channels and improving team collaboration. **Rating:** 4.0/5.0 stars **Reviewed by:** Martijn v. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Trengo?** The availability of automation features, such as chatbots and canned responses, can save time and improve efficiency. The analytics and reporting capabilities provide insights into team performance, customer satisfaction, and other essential metrics, enabling businesses to make data-driven decisions. **What do you dislike about Trengo?** The initial learning curve can be steep, especially for users unfamiliar with similar software, and may require some training and support to get started. While Trengo offers a wide range of integrations, some users may still need to use other software or tools outside of Trengo, creating some fragmentation in the workflow and communication process. **What problems is Trengo solving and how is that benefiting you?** Trengo is helping us centralize and streamline our communication channels, making it easier to manage and respond to customer messages promptly and efficiently. ### 15. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** David N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Trengo?** I like that you can create different channels and give access to certain people or keep them privet so you get it all in one play! **What do you dislike about Trengo?** I don't use it to the full potential I am sure. i use Slack for all my major communication. This is great for emails and CS though! **What problems is Trengo solving and how is that benefiting you?** We use them as a email platform for when customers need to connect with us or we send contracts ### 16. Best experience Using this Software **Rating:** 4.5/5.0 stars **Reviewed by:** Abuzar B. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Trengo?** I really love to use multiple software at one platform. It is really helpfull to do my task. Amazing experience using this **What do you dislike about Trengo?** Some time it get stuc at sime point and get slow down after refreshing the page it will be ok **What problems is Trengo solving and how is that benefiting you?** It benefits me to reduce the cost and save time by intergration software with one platform ### 17. Horrible Customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Max L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Trengo?** Its has all the basic features for a multi channel messaging system. **What do you dislike about Trengo?** Customer support can take hours to reply to your message via Whatsapp on Scale subscription and when they transfer you to the technical team expect a reply after 48 hours minimum. Even then, the reply does not address the issues your experincing but confirms their system is working fine neglecting what you asked them to do to check and recreate the issue that is still happening. Absolutely horrible customer support experience compared to all other providers I have tested. **What problems is Trengo solving and how is that benefiting you?** Helps in addressing customers concerns by email, livechat and their integrations ### 18. We work 5 days a week with Trengo and it always works optimally. **Rating:** 4.0/5.0 stars **Reviewed by:** Sharona R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Trengo?** It is nice that calling and emailing are in one system. Where the email can be fully set up with quick replies, labels about the subject, and different channels. For the phone, it is convenient with a phonebook and possibly forwarding to your own mobile, such as outside office hours. We also use automation like a flowbot. **What do you dislike about Trengo?** Less convenient is searching for closed emails. It always takes a long time before an email is found, or you can't find an email at all anymore. During a phone call, sometimes the forwarding gets stuck, preventing you from transferring the connection. **What problems is Trengo solving and how is that benefiting you?** We have forwarded several cases to the helpdesk. For example, an error message when sending emails. (something went wrong with sending) When you enter an email address, the dropdown menu of possible recipients often freezes. If you're not careful, it can easily happen that another, unwanted email address is added. You want to avoid this at all costs. Also, you can no longer enter a second email address, which is incredibly annoying. Sometimes the connection freezes when transferring, which means you can no longer speak to the guest or the hotel you wish to call. Then you can do nothing but refresh the page, and you lose your phone contact with the guest. ### 19. Very good product, some tweaking required with automation. Trainers are really good. **Rating:** 4.0/5.0 stars **Reviewed by:** James D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Trengo?** Trengo staff are very helpful with training. **What do you dislike about Trengo?** As with any system there are some bugs but these seem to get ironed out on the new releases. **What problems is Trengo solving and how is that benefiting you?** Web enquiries. ### 20. A Game-Changer for Customer Communication and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Martijn v. | Operations Manager E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Trengo?** One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort. Additionally, the platform's team inbox and collaboration tools make it easy for us to work together on customer inquiries and support tickets. I also appreciate the platform's intuitive interface, which makes it easy to navigate and use. **What do you dislike about Trengo?** While I have had a great experience with Trengo overall, one area where it could improve is its reporting and analytics capabilities. While the platform does offer some basic reporting features, I would like to see more advanced reporting options and the ability to customize and export reports. **What problems is Trengo solving and how is that benefiting you?** Trengo is solving the problem of disjointed customer communication and collaboration. By integrating all of our communication channels into a single platform, Trengo has made it much easier for us to manage customer inquiries and support tickets. The platform's automation features have also helped us improve our response times and reduce the number of manual tasks we need to perform. Overall, Trengo has been a huge benefit to our team, allowing us to provide better customer service and collaborate more effectively. ### 21. Been a wonderful experience **Rating:** 4.5/5.0 stars **Reviewed by:** Anzal I. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Trengo?** It's easy to use, it puts everything together in one place. It makes my job as a customer service agent far easier **What do you dislike about Trengo?** There's nothing in particular which I dislike **What problems is Trengo solving and how is that benefiting you?** Trengo is putting together different platforms into one space which saves time by a margin and it helps us to move forward quickly with our customer's converstaions ### 22. Love the basis of the product, full potential is pending **Rating:** 3.5/5.0 stars **Reviewed by:** Nicky P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Trengo?** I like that it's slick & no-nonsense, WhatsApp integration is very helpful which is one of the key reasons we went for it. Seems to work well from a customer point of view. It's relatively easy to use, chat internally on threads, and wasn't a huge headache to set up. I also think it's good value. **What do you dislike about Trengo?** There are things that definitely need improving but I'm betting on the company's growth sorting this out. Basic things like sometimes the page will just load and load - which is not ideal. You cannot group email without adding everyone to bcc, which I can do in regular email, broadcast emailing needs to happen. I cannot broadcast to a "profile" of people, the address book doesn't recognise duplicate details or sort contact points accordingly, and you have to add two separate contacts for an email and a phone number despite it being the same person. Some of the settings and layout seem a bit illogical, e.g. go to the help centre and have to click again on the one help centre you have in the far top left corner. Not being able to change the layout of the inbox so you can view it as a Kanban board, for instance, longer-term support tickets where there are stages to them being sorted. Converting conversations to a ticketing system in some instances so you can track long-term progress would be great. **What problems is Trengo solving and how is that benefiting you?** It's allowing us to have a singular email and singular WhatsApp for business numbers to channel all support through. Also updates including App updates via broadcast or changes happenings with software and hardware. ### 23. I had amazing Experience using Trengo service recently **Rating:** 5.0/5.0 stars **Reviewed by:** Abu H. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Trengo?** I think the best part is to Use and connect multiple software with it easy to use **What do you dislike about Trengo?** One thing it sometimes slow downs because it not responding but It happens once in blue moon **What problems is Trengo solving and how is that benefiting you?** Trengo is solving our problems to use many software differently with trengo we can use multiple software from one app ### 24. It does its job and is easy to get started with **Rating:** 4.5/5.0 stars **Reviewed by:** Ulf S. | CINO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Trengo?** Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place. I particularly appreciate the automation features, which save me a lot of time and automate basic customer inquiries. Trengo's customer service is excellent, with responsive and helpful support staff. Overall, Trengo has met my expectations, and I highly recommend it to anyone looking for a reliable and efficient chat solution. **What do you dislike about Trengo?** The thing we are missing is a sound indication if someone enters a new chat. It would also be helpful if the chatrobot could be intregrated more closely to starting a new chat with a customer **What problems is Trengo solving and how is that benefiting you?** It is one platform that solves our chat during business hours, and an automatic chat bot when we are offline. It is a very good solution as we can have both functions in one place. ### 25. The first months **Rating:** 4.0/5.0 stars **Reviewed by:** Flemming V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Trengo?** It is versatile and diverse. All rules and communication flows are possible and can be configured. This makes a generalist platform applicable and customizable for everyone. **What do you dislike about Trengo?** The versatility makes it somewhat confusing in some cases. Loading customer data is complex and not more user-friendly. Additionally, some frequently used features are only available with the more expensive subscription. **What problems is Trengo solving and how is that benefiting you?** faster and more targeted communication ### 26. We have had a great working relationship but it can better. **Rating:** 4.0/5.0 stars **Reviewed by:** Rocket H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Trengo?** I like that it has almost all feature you need as a business and that everything can be tailored to your business needs. trengo is Flexible. **What do you dislike about Trengo?** With us subscribing to enterprise, we epxect instant support but unfortunately we dont. Hopefully that will be fixed soon. But also for us we are uneble to generate reports which is very crucial for out business. **What problems is Trengo solving and how is that benefiting you?** Intergration of all our social media inboxes into one inbox was a game changer for us, the user interface is great and that helps us respond to our clients once their inquiries hit out dashboard. ### 27. Trengo- really great service **Rating:** 4.0/5.0 stars **Reviewed by:** Miranda R. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Trengo?** I like that is very user friendly. I love the way that you can customize the WA templates with buttons and title. I would like to be able to send a customize messge from the beginning but I understand the rule is from WA. **What do you dislike about Trengo?** I would like to be able to have more filters available in the chats seccion and for example being able to select all the unsresponsives and close the conversatons at the same time. **What problems is Trengo solving and how is that benefiting you?** We have different people who interact with clients in different stages. For example the client interacts with the sales team, after that with the operations team and then with the collection officer. Since it is a financial institution ### 28. Ease of doing Business through Trengo **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Trengo?** Best thing about Trengo is it provide all relevant platform under one umberalla , all communucation take place and nothing get missed as its shows in new window **What do you dislike about Trengo?** There are few fetching issues while working on intagram as tags and timeline are not shown in messages while replying through trengo **What problems is Trengo solving and how is that benefiting you?** First of all its provide all platform under one roof second its easy to use 3rd its quick and efficiet auto reply option make thing more easy you can apply rules you can evalutae agents through CSAT ### 29. It is a platform that is easy to use for a standard user and powerful for a technical user. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Trengo?** The greatest utility is the unification of communications with the client and its greatest advantage is the creation of workflows **What do you dislike about Trengo?** The creation of flows is sometimes too tedious, and its biggest disadvantage is how unintuitive the execution of rules and their order is. **What problems is Trengo solving and how is that benefiting you?** Communication through WhatsApp messages with clients ### 30. Great platform for using chat **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy O. | E-commerce medewerker, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Trengo?** As a customer support employee, I am very happy with Trengo. It is easier to keep track of the different channels through which our customers contact us. This allows us to have more time for other important matters. I also like the fact that everyone can take over each other's tickets, should this be neccesary. **What do you dislike about Trengo?** So far, I am not experiencing any problems with Trengo. Fortunately, if we need help, customer service is easy to reach. **What problems is Trengo solving and how is that benefiting you?** 1 channel for all the webshops we manage. ### 31. Great alternative to intercom. Does the job perfectly **Rating:** 4.5/5.0 stars **Reviewed by:** Yash J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Trengo?** Most features in Trengo are very thoughtful. There's a good balance of essential features available in the basic plan, which I found missing in Intercom. The price point is a great plus **What do you dislike about Trengo?** Minimum 5 account requirement is a bit of a downside **What problems is Trengo solving and how is that benefiting you?** Trengo allows us to provide live support to our customers. When customers see their problems getting solved in real time, it becomes an amazing experience for them. This improves our customer satisfaction ### 32. Accessible and efficient way to approach our patients with low barriers **Rating:** 4.5/5.0 stars **Reviewed by:** Oriana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Trengo?** We can approach our patients in a way that suits us, with short lines and as personally as possible. **What do you dislike about Trengo?** Occasionally, it is required to refresh the page a few times to see the changes that all 5 users are making simultaneously. **What problems is Trengo solving and how is that benefiting you?** It reminds our patients of their appointment. Our 'no-show' rate has dropped from 8.5% to 3.5%, a figure that has previously always been between 7-9%. ### 33. Easy, handy and good working platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Trengo?** All users can work as a team on one WhatsApp channel. **What do you dislike about Trengo?** Still some small features missing, nothing big. **What problems is Trengo solving and how is that benefiting you?** We use to have multiple WhatsApp numbers and now we can use one WhatsApp number with multiple users. ### 34. A nice and easy-to-use system and a friendly customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Amber v. | Webcare medewerker, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Trengo?** -You can easily respond to private messages. -It is clear. -Fast and good customer service. **What do you dislike about Trengo?** -No X/Twitter -Public messages slightly less organized. **What problems is Trengo solving and how is that benefiting you?** You can easily and quickly answer private messages. ### 35. Easy in use **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Trengo?** Having a platform that combines all communication channels **What do you dislike about Trengo?** The use of templates for Whatsapp Business **What problems is Trengo solving and how is that benefiting you?** We had the issue of not knowing wether a colleague had already kept contact with the client. Next to this when a client sent us a message we did not have the option of connecting the orders and history of the client. ### 36. Made communication so easy **Rating:** 4.5/5.0 stars **Reviewed by:** Hafiz Umer S. | Computer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Trengo?** Had a great experience with all social app under one window. **What do you dislike about Trengo?** It's hard to dislike anything because good product leave nothing negative behind. **What problems is Trengo solving and how is that benefiting you?** Trengo is providing all social app in one window making my daily conversations so easy. ### 37. Have been using since 3 years; absolute satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Ayat K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Trengo?** The visibility of stats from backend every day **What do you dislike about Trengo?** the charges applies for each new user made **What problems is Trengo solving and how is that benefiting you?** All channels are integrated on this software. Also, can review the team members stats and reports on daily basis ### 38. Easy to use customer contact channel **Rating:** 4.0/5.0 stars **Reviewed by:** Marc P. | Director of Marketing (member of the board), Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Trengo?** Combining e-mail, website chat and support **What do you dislike about Trengo?** You can not translate all functions in different languages. It would be a great tool to have the flowbots translated as well and also the option to add forms in the help center (just like Zendesk does) **What problems is Trengo solving and how is that benefiting you?** We want to make it easier for our customers to get in touch with us and with the webchat this is very ease and also it is more user friendly that they can leave a message and we receive this by mail. ### 39. Handy platform to increase your customer satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Romy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Trengo?** Great customer service from Trengo and a helpcenter that helps you further. There are also multiple options and channels for your own customer support which is great. Especially that you can connext to Whatsapp Business **What do you dislike about Trengo?** It takes some time to create your platform, which is okay but good to know that you need to make time to set your account. Ofcourse after everything is all set, you can easily stary with Trengo **What problems is Trengo solving and how is that benefiting you?** Thanks to Trengo, our customers can now reach us faster and through multiple channels. We hope to increase our customer service through automatic answers, flows and a help center ### 40. very useful app for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Debora C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Trengo?** super helpful, very easy to use and all in one app. **What do you dislike about Trengo?** some errors when using the trengo, which we could not reply the ticket by whatsapp and some emails auto close without appearing in "new" tabs **What problems is Trengo solving and how is that benefiting you?** some bugs seems has been fixed and helps alot ### 41. Super convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Johann K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Trengo?** You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone. **What do you dislike about Trengo?** The only downside is that you cannot communicate after 24 hours with the said customer as there seems to be a time constraint, and you need to send a template again, and you do not always want to use a template again. **What problems is Trengo solving and how is that benefiting you?** They make the process of communicating with customers so much easier and more effective. ### 42. Very happy customer! Team Trengo is always available for a chat and questions :) **Rating:** 4.0/5.0 stars **Reviewed by:** Sanne d. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Trengo?** Team Trengo is always reachable! You can ask every question and can always help you when you have problems. Also, the system itself has a very nice look and feel. Every channel that you wish can added to it. **What do you dislike about Trengo?** We really want to be able to measure more via reports in Trengo such as employee activity tracking, flowbot performance reports and be able to assign a status to a team member. **What problems is Trengo solving and how is that benefiting you?** Having all kinds of tickets (through different channels) altogether. Also, the possibility to see reports on average resolution time, team performance (number of tickets closed). ### 43. Just get used to it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Trengo?** Everything is easy to see on a screen and to pass notes to your colleagues. Because we are still in the early stages, we are also very happy with Nicky's enthusiasm and explanation! **What do you dislike about Trengo?** That you cannot adjust everything you do and do not want to see and the order of, for example, channels or mailboxes. **What problems is Trengo solving and how is that benefiting you?** All separate screens and email messages. Saves time. ### 44. Semplicemente il migliore **Rating:** 5.0/5.0 stars **Reviewed by:** Marta P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Trengo?** The fact that I can use internal chats between colleagues and that I can mention colleagues is very useful and practical. **What do you dislike about Trengo?** The search among the emails is not very functional and intuitive. **What problems is Trengo solving and how is that benefiting you?** Our business work has been significantly facilitated by the use of Trengo. ### 45. Trengo has been very easy to use and maintain. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Trengo?** Very easy to use and the UI is user friendly. **What do you dislike about Trengo?** Intially its a bit difficult to figure out what is where and how to get there. **What problems is Trengo solving and how is that benefiting you?** Integrating whatsapp bsuiness account seamlessly. ### 46. Excellent solution and brilliant service **Rating:** 5.0/5.0 stars **Reviewed by:** Garry M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Trengo?** Allows our Team to move forward and provide the necessary cover and experiance our Customers expect on Social media. Plus the support provided by the Team at Trengo has been excellent, more specifically Nicky. **What do you dislike about Trengo?** Some features could be better, it would be good if you good see messages sent from a phone **What problems is Trengo solving and how is that benefiting you?** We have moved away from our phones and using this to communicate with our customers (Instagram) ### 47. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Trengo?** We love having all elements of our customer service together - email, Instagram and Whatsapp were most important to us. Plus, great service from our onboarding. **What do you dislike about Trengo?** Not much to dislike about Trengo - great product. **What problems is Trengo solving and how is that benefiting you?** Allowing us to repond to all customer service in a timely and effective way ### 48. It is a good experience using Trengo. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Trengo?** It is as easy to use as Instagram/Facebook. Implementation is quite easy. Also, got that user friendly touch with multiple platforms in a single application. **What do you dislike about Trengo?** The only dislike I can think of is that you cannot send multiple screenshots in a single go. Have to send it one by one. **What problems is Trengo solving and how is that benefiting you?** Giving cutomer support along with live chats and any type of queries. ### 49. Trengo helped us a lot organizing and automating our communication streams and the support is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Trengo?** What I like best about Trengo is that you are able to build your own communication logic, using labels, rules and Flowbots. This is something we were not able to find at other competitors in the same price range. Another upside is the great support. **What do you dislike about Trengo?** For us, Trengo works the way it is, so we do not really see downsides. But if I could make wishes for upcoming features, I would definitely wish for a more detailed reporting. Like for example if a rule tags an incoming ticket with the label "lead" I would like to have a direct way to check, how many leads were being processed and how many are still missing. It would also be great to have more features when configuring Flowbots. For example, it would be great to stay within a certain loop while giving the user a button menu. The way it is now, we have different loops for different locations, but the same button menu for every location. That's why I have to configure the same menu for each location. I would also wish for the possibility of configuring customer journeys. For example, if a mail comes in, confirming a sale, it would be great to time the mails, that we send out to this customer. **What problems is Trengo solving and how is that benefiting you?** For us, Trengo is solving the problem, that we were not able to overlook every communication stream we got. Now we need less manpower to manage our customer communication, thanks to the shared inbox and automation possibilities. ### 50. Great tool for handling our channels **Rating:** 5.0/5.0 stars **Reviewed by:** Ana P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Trengo?** I like the fact that it is very easy to use **What do you dislike about Trengo?** I don't have anything negative to say about Trengo **What problems is Trengo solving and how is that benefiting you?** Integrating Whatsapp messages ## Trengo Discussions - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) - [View Trengo pricing details and edition comparison](https://www.g2.com/products/trengo/reviews?open_modal_url=%2Fes%2Fproducts%2Ftrengo%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ftrengo%252Freviews%26source%3Dsticky_header_pin&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A44%3A26+-0500&secure%5Bsession_id%5D=547423db-661b-4daa-8c67-61827a9ad0ca&secure%5Btoken%5D=4910772a40b7951cf2421d96d70b54705dfdcb3ddc1b7c501f03a4ff75f19760&format=llm_user) ## Trengo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Trengo Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Platform Basics** - Dynamic Segmentation - Journey Optimization **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - Analytics **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Trengo Alternatives - 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