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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (72.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
€349.00 10 User Per Month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansTrengo
Star Rating
(243)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in ticket creation user experience with a score of 9.0, while Trengo falls behind at 8.3. Reviewers mention that Front's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that Front's SLA Management feature is highly rated at 9.0, significantly outperforming Trengo's score of 6.7. Users appreciate how Front allows for better tracking and adherence to service level agreements.
- G2 users highlight Front's superior quality of support, scoring 9.1 compared to Trengo's 8.8. Users say that Front's support team is responsive and knowledgeable, which enhances their overall experience.
- Users on G2 report that Front's multi-channel coverage is rated at 8.9, while Trengo's is slightly lower at 8.5. Reviewers mention that Front effectively integrates various communication channels, making it easier to manage customer interactions.
- Reviewers mention that Front's automation features, particularly in ticket resolution, are rated at 6.9, which is lower than Trengo's performance in this area. Users say that Trengo offers more robust automation capabilities, which can streamline workflows.
- Users report that Front's mobile application is rated at 8.6, while Trengo's mobile support is lower at 7.2. Reviewers mention that Front's mobile app provides a seamless experience, allowing users to manage tasks on the go effectively.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Front
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.2
211
Ease of Use
9.1
1,910
8.6
215
Ease of Setup
8.8
692
8.2
157
Ease of Admin
8.9
471
8.3
140
Quality of Support
9.1
1,629
8.8
215
Has the product been a good partner in doing business?
9.2
457
8.8
141
Product Direction (% positive)
9.3
1,782
9.0
216
Features by Category
Ticket and Case Management
8.8
265
|
Verified
8.3
30
8.9
262
|
Verified
8.2
30
8.9
283
|
Verified
8.2
29
8.8
280
|
Verified
7.9
30
8.8
243
|
Verified
6.7
25
9.0
306
7.7
26
9.2
283
|
Verified
8.2
30
8.7
258
|
Verified
8.1
29
Generative AI
7.8
63
7.2
15
8.3
64
7.1
15
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Feature Not Available
9.2
274
|
Verified
8.1
31
8.7
232
|
Verified
7.6
31
8.3
209
|
Verified
7.9
30
7.8
132
6.8
25
Platform
8.3
217
|
Verified
6.7
32
8.4
288
|
Verified
7.6
72
|
Verified
8.8
259
|
Verified
8.0
33
8.6
232
|
Verified
7.8
30
8.3
231
|
Verified
7.3
33
8.3
237
|
Verified
7.7
32
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
626
8.5
83
8.6
527
7.5
70
7.9
476
6.8
70
Design
8.8
650
7.6
72
8.2
532
6.9
67
8.8
745
7.7
78
8.8
707
7.7
76
8.7
563
7.6
70
Generative AI
7.8
189
6.0
55
8.0
189
6.0
53
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
8.7
23
8.9
814
7.7
20
9.1
792
7.3
19
9.0
832
7.5
22
Coordination Tools
8.5
727
7.5
14
8.7
707
7.5
20
8.7
646
7.6
16
Software Options
9.3
792
7.6
17
8.6
724
7.0
18
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
7.8
43
8.8
385
7.9
39
8.7
385
7.1
36
8.8
343
7.6
37
Support Automation
8.7
412
7.3
36
8.9
415
7.2
35
8.7
377
7.0
33
8.6
327
7.1
38
Generative AI
8.1
109
Feature Not Available
8.3
109
Feature Not Available
Sorting & Filtering
8.3
235
6.9
7
9.1
237
7.6
7
7.6
225
6.2
7
8.4
227
7.1
7
Integrations
8.0
217
6.9
6
8.4
226
4.8
7
7.4
207
4.5
7
Time Management
9.0
228
8.1
7
8.7
223
7.9
7
9.3
234
5.2
7
Generative AI
7.7
136
4.8
7
7.2
129
4.5
7
7.8
134
5.2
7
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Generative AI
8.3
34
6.5
27
8.3
34
6.3
26
7.8
33
6.0
27
Communication
8.7
217
|
Verified
8.2
49
|
Verified
8.9
264
|
Verified
8.0
57
|
Verified
8.9
206
7.5
40
8.9
229
|
Verified
7.9
42
|
Verified
8.8
150
7.4
35
Internal Use
8.4
288
|
Verified
7.6
72
|
Verified
9.2
281
|
Verified
7.7
50
|
Verified
8.9
193
7.5
40
8.8
219
7.4
45
|
Verified
9.5
285
|
Verified
8.8
56
|
Verified
8.8
219
|
Verified
7.7
55
|
Verified
Generative AI
7.7
31
Feature Not Available
Self-Service Experience
8.3
56
7.5
31
8.5
54
7.3
30
8.0
54
Feature Not Available
8.2
52
7.7
27
8.4
51
7.8
27
Self-Service Platform
8.1
51
7.9
30
8.4
51
8.1
32
8.1
51
7.0
26
8.2
49
7.6
30
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by 1.7)
26
6.1
22
7.8(won by 1.6)
25
6.2
22
Process
9.1(won by 0.6)
195
8.5
36
8.8(won by 0.2)
158
8.6
35
8.8(won by 1.1)
171
7.7
28
Channels
9.5(won by 0.9)
239
8.6
42
9.1(won by 0.6)
191
8.5
40
8.8(won by 0.6)
181
8.2
38
8.4(won by 2.7)
131
5.7
33
9.1(won by 1.1)
157
8.0
35
Insight
8.9(won by 1.7)
140
7.2
27
8.7(won by 1.2)
158
7.5
34
8.8(won by 1.6)
138
7.2
29
9.0(won by 1.3)
153
7.7
32
Generative AI
7.5
29
6.4
11
7.6
30
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Front and Trengo are categorized as Conversational Support, Customer Communications Management, Live Chat, Social Customer Service, Email Client, Customer Self-Service, Email Management, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Front is categorized as Complaint Management
Trengo is categorized as Customer Service Automation, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Leisure, Travel & Tourism
7.5%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.0%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Trengo has no discussions with answers
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