Compare Front and Trengo 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
€349.00 10 User Per Month
Front
Star Rating
(2,454)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansTrengo
Star Rating
(246)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and features like internal commenting, which allows team members to collaborate directly on email threads. This has significantly improved workflow efficiency for users.
- Users say that Trengo provides a clear overview of customer communications, making it easier to respond quickly and ensuring that no messages are missed. This feature is particularly appreciated by teams that handle high volumes of customer interactions.
- According to verified reviews, Front's implementation process is notably quick and user-friendly, with recent users highlighting the effectiveness of its onboarding wizard. In contrast, while Trengo is also described as easy to set up, some users have noted that having dedicated support, like their account manager, can enhance the experience.
- Reviewers mention that Front's AI capabilities and task management features are standout elements, helping teams stay organized and efficient. Users have expressed satisfaction with the platform's ability to manage historical trails and tasks seamlessly.
- G2 reviewers highlight that while Trengo is user-friendly, it may not offer the same depth of features as Front, particularly in areas like automation and integrations. Users appreciate Trengo's support team, but some feel that Front's broader feature set provides a more comprehensive solution for complex workflows.
- Users report that Front's overall satisfaction ratings are significantly higher, reflecting a more robust performance across various metrics. This is evident in the positive feedback regarding its quality of support and the ability to handle multiple communication channels effectively, which many users find essential for their operations.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Front
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
1,930
8.2
213
Ease of Use
9.1
1,946
8.6
217
Ease of Setup
8.8
729
8.2
159
Ease of Admin
8.9
478
8.3
141
Quality of Support
9.1
1,659
8.8
217
Has the product been a good partner in doing business?
9.2
464
8.8
142
Product Direction (% positive)
9.3
1,815
9.0
218
Features by Category
Ticket and Case Management
8.8
268
|
Verified
8.3
30
8.9
270
|
Verified
8.2
30
8.9
296
|
Verified
8.2
29
8.8
287
|
Verified
8.0
31
8.9
244
|
Verified
6.7
25
9.1
309
7.7
26
9.2
295
|
Verified
8.2
30
8.7
261
|
Verified
8.1
29
Generative AI
7.8
64
7.2
15
8.3
64
7.1
15
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
235
|
Verified
Feature Not Available
9.2
285
|
Verified
8.0
32
8.7
237
|
Verified
7.7
32
8.3
211
|
Verified
7.9
30
7.8
133
6.8
25
Platform
8.3
218
|
Verified
6.7
32
8.4
289
|
Verified
7.7
73
|
Verified
8.8
262
|
Verified
8.0
34
8.6
234
|
Verified
7.8
30
8.3
232
|
Verified
7.3
33
8.3
238
|
Verified
7.7
32
Channels
8.9
630
8.5
84
8.6
528
7.5
70
7.9
476
6.8
70
Design
8.8
652
7.6
72
8.2
533
6.9
67
8.8
750
7.7
78
8.8
713
7.7
76
8.7
564
7.6
70
Generative AI
7.8
191
6.0
55
8.0
191
6.1
54
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
8.8
24
8.9
818
7.7
20
9.1
796
7.3
19
9.0
837
7.5
22
Coordination Tools
8.5
732
7.5
14
8.7
709
7.5
20
8.7
649
7.6
16
Software Options
9.3
795
7.6
17
8.6
726
7.0
18
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
7.8
43
8.8
384
7.9
39
8.7
385
7.1
36
8.8
343
7.6
37
Support Automation
8.7
413
7.3
36
8.9
415
7.2
35
8.7
378
7.0
33
8.6
327
7.1
38
Generative AI
8.1
108
Feature Not Available
8.2
108
Feature Not Available
Sorting & Filtering
8.3
235
6.9
7
9.1
240
7.6
7
7.6
225
6.2
7
8.4
230
7.1
7
Integrations
8.0
221
6.9
6
8.5
230
4.8
7
7.4
208
4.5
7
Time Management
9.0
232
8.1
7
8.7
225
7.9
7
9.3
241
5.2
7
Generative AI
7.7
138
4.8
7
7.2
129
4.5
7
7.9
137
5.2
7
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
8.3
35
6.5
27
8.3
35
6.3
26
7.8
33
6.0
27
Communication
8.7
219
|
Verified
8.2
50
|
Verified
9.0
269
|
Verified
8.0
57
|
Verified
8.9
208
7.5
40
8.9
231
|
Verified
7.9
42
|
Verified
8.8
151
7.4
35
Internal Use
8.4
289
|
Verified
7.7
73
|
Verified
9.2
283
|
Verified
7.7
51
|
Verified
8.8
194
7.5
40
8.8
220
7.5
46
|
Verified
9.5
290
|
Verified
8.8
57
|
Verified
8.8
222
|
Verified
7.7
55
|
Verified
Generative AI
7.7
30
Feature Not Available
Self-Service Experience
8.3
55
7.5
31
8.5
53
7.3
30
8.0
53
Feature Not Available
8.2
51
7.7
27
8.4
50
7.8
27
Self-Service Platform
8.0
50
7.9
30
8.4
50
8.1
32
8.0
50
7.0
26
8.1
48
7.6
30
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by 1.7)
26
6.1
22
7.8(won by 1.6)
25
6.2
22
Process
9.1(won by 0.6)
197
8.5
36
8.8(won by 0.2)
160
8.6
35
8.8(won by 1.1)
172
7.7
28
Channels
9.5(won by 0.9)
242
8.6
42
9.1(won by 0.6)
193
8.5
40
8.8(won by 0.6)
185
8.2
38
8.4(won by 2.7)
135
5.7
33
9.1(won by 1.1)
159
8.0
35
Insight
8.9(won by 1.7)
140
7.2
27
8.7(won by 1.2)
160
7.5
34
8.8(won by 1.6)
138
7.2
29
9.0(won by 1.3)
156
7.7
32
Generative AI
7.5
29
6.4
11
7.6
30
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Trengo are categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Complaint Management and AI Customer Support Agents
Trengo is categorized as Customer Service Automation, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.3%
Alternatives
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
Trengo has no discussions with answers
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