# TherapyNotes Reviews
**Vendor:** TherapyNotes  
**Category:** [Mental Health Software](https://www.g2.com/categories/mental-health)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 99
## About TherapyNotes
TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free.



## TherapyNotes Pros & Cons
**What users like:**

- Users appreciate the **exceptional customer support** of TherapyNotes, noting their responsiveness and genuine investment in clinician success. (2 reviews)
- Users love the **customization options** in TherapyNotes, allowing personalized interventions to enhance their practice effectively. (2 reviews)
- Users appreciate the **ease of use** of TherapyNotes, highlighting intuitive navigation and customizable templates. (2 reviews)
- Users praise the **intuitive and user-friendly access** of TherapyNotes, enhancing their overall experience in private practice. (1 reviews)
- Users appreciate the **intuitive document management system** of TherapyNotes, enhancing their practice management and efficiency. (1 reviews)
- Helpful (1 reviews)
- Navigation Ease (1 reviews)
- Note-taking (1 reviews)
- Reporting (1 reviews)
- Templates (1 reviews)

**What users dislike:**

- Users express frustration over **update issues** that complicate workflows and highlight poor customer service responses. (2 reviews)
- Users report severe **account management issues** with unresponsive support and misleading promises on pricing enhancements. (1 reviews)
- Users report serious **billing issues** , including unaddressed price increases and ineffective customer support, leading to frustration. (1 reviews)
- Users find the **data management issues** frustrating, as they must export reports instead of directly manipulating data. (1 reviews)
- Users are frustrated by the **expensive pricing** and lack of support from TherapyNotes, leading to dissatisfaction. (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)
- Limited Functionality (1 reviews)
- Users experience significant **notification issues** , leading to frustration and lack of support from TherapyNotes' customer service. (1 reviews)
- Payment Issues (1 reviews)


## TherapyNotes Discussions
  - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for)
  - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app)
  - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth)
  - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes)
  - [How much does TherapyNotes cost?](https://www.g2.com/discussions/how-much-does-therapynotes-cost)

- [View TherapyNotes pricing details and edition comparison](https://www.g2.com/products/therapynotes/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-06-01+05%3A10%3A41+-0500&secure%5Bsession_id%5D=270041ae-0ec7-45f3-aa08-06cd4dee0095&secure%5Btoken%5D=2b181c2e3e4785aff3612f2cdba8cd24cfbd30fcf0076ac4411a501262010288&format=llm_user)

## TherapyNotes Features
**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance

**Administrative**
- Regular Updates - E-Prescribing
- Clinical Alerts - E-Prescribing
- Electronic Prior Authorization - E-Prescribing

**Clinical Workflow Management**
- Multiple Medical Provider Access
- Ancillary Care Provider Access
- Meaningful Use Reporting
- Clinical Documentation

**Technology**
- Telecommunications
- Low Bandwidth Support
- EHR Integration

**Agentic AI - Medical Billing**
- Natural Language Interaction

**Clinical**
- Patient Records
- Specialty EHR Templates
- Interoperability
- Documentation

**Operations**
- HIPAA Compliant - E-Prescribing
- Provider Certification - E-Prescribing
- Pharmacy Medication History - E-Prescribing
- EPCS - E-Prescribing
- Patient Medication History - E-Prescribing

**Patient Health Information Management**
- ePHI Storage
- Interoperability
- Patient Workflow Management

**Administration**
- Practice Branding
- Practice Specific
- Charting And Documentation

**Interoperability**
- Pharmacy Network - E-Prescribing
- EHR Integration - E-Prescribing
- Lab Integration - E-Prescribing

**Compliance**
- HIPAA Compliance
- State Regulation Compliance

**Agentic AI - EHR**
- Autonomous Task Execution

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