---
title: TherapyNotes Reviews
meta_title: 'TherapyNotes Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 99 reviews by the users' company size, role or industry to
  find out how TherapyNotes works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 99
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Ambulatory
  url: https://www.g2.com/categories/ambulatory
---


# TherapyNotes Reviews
**Vendor:** TherapyNotes  
**Category:** [Mental Health Software](https://www.g2.com/categories/mental-health)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 99
## About TherapyNotes
TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free.



## TherapyNotes Pros & Cons
**What users like:**

- Users rave about TherapyNotes' **exceptional customer support** , noting responsiveness and genuine assistance in their practice. (2 reviews)
- Users value the **customizable interventions** in TherapyNotes, enhancing their ability to tailor notes to individual client needs. (2 reviews)
- Users appreciate the **ease of use** of TherapyNotes, benefiting from intuitive navigation and customizable note templates. (2 reviews)
- Users value the **intuitive and user-friendly access** provided by TherapyNotes, enhancing their practice experience significantly. (1 reviews)
- Users appreciate the **intuitive and user-friendly document management** system that enhances their overall practice experience. (1 reviews)
- Helpful (1 reviews)
- Navigation Ease (1 reviews)
- Note-taking (1 reviews)
- Reporting (1 reviews)
- Templates (1 reviews)

**What users dislike:**

- Users express frustration over **update issues** that complicate workflow and inadequate customer support responses. (2 reviews)
- Users often face **account management issues** , including poor customer support and unexpected price increases, leading to frustration. (1 reviews)
- Users report serious **billing issues** , including unexpected price increases and ineffective customer support responses. (1 reviews)
- Users find the **data management issues** in TherapyNotes limiting, as they need to export reports instead of manipulating data directly. (1 reviews)
- Users find TherapyNotes **expensive** and feel misled by price hikes despite prior assurances of fixed rates. (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)
- Limited Functionality (1 reviews)
- Users experience significant **notification issues** , leading to frustration and lack of support from TherapyNotes' customer service. (1 reviews)
- Payment Issues (1 reviews)

## TherapyNotes Reviews
  ### 1. Private practice clinician 

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2019

**What do you like best about TherapyNotes?**

Very affordable for $49 a month. HIPAA and confidentiality complaint. Free email reminders. Keeps me in compliance. Professional notes and treatment plans if ever audited or subpoenaed.

**What do you dislike about TherapyNotes?**

Wish there was a tablet or app based way to use product over encrypted server. 

**What problems is TherapyNotes solving and how is that benefiting you?**

Providing hipaa appropriate EHR for mental health. I do not bill insurance so cannot speak to that.

  ### 2. Simple to Use When It Works

**Rating:** 2.5/5.0 stars

**Reviewed by:** Josephine L. | Therapist, Mental Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2018

**What do you like best about TherapyNotes?**

Simple interface. Excellent to do list system. Makes sure I stay on top of notes for electronic claims submission. Automatically prompts to update after information is a year old or client turns eighteen. Also I love being able to set up automated text reminders.

**What do you dislike about TherapyNotes?**

It has completely crashed and kicked the whole company off for anywhere from minutes to a week. Also occasionally kicks me out while writing progress notes.

Would also prefer some internal messaging system without having to decline a note.

**Recommendations to others considering TherapyNotes:**

Simple to use and great for high volume

**What problems is TherapyNotes solving and how is that benefiting you?**

Allows fast and simple submission of claims and prompt payment. 

**Official Response from Anthony Wisniewski:**

> Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. 

We apologize for the site instability this winter. If outages or slowness occurs, we work quickly to get back up and running, and are usually back up within minutes. I wanted to let you know that you can always visit our status page at: https://blog.therapynotes.com/status to read more about any outages. 

As always, feel free to contact support at 215-658-4550 or support@therapynotes.com. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback.

  ### 3. Effective, a few cons 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2018

**What do you like best about TherapyNotes?**

I love the to do list! I love the sync to my iPhone. 

**What do you dislike about TherapyNotes?**

I dislike the scheduling options. I dislike that there is no feature to hide clients names or abbreviate. 

**What problems is TherapyNotes solving and how is that benefiting you?**

The scheduling options are not user friendly for those of us that have fluctuating schedules from week to week. It’s a lot of work to enter my schedule from week to week without a feature to enter a start and end date of availability. For example, kids get out of school in June so my hours will be daytime. However, now they are nights - there’s no easy way to make the change. Scheduling 

**Official Response from Anthony Wisniewski:**

> Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late.

You do have the ability to toggle client names on and off so that patient initials are shown on the calendar instead of full names. While on the "Scheduling" page click on "Set Calendar View" in the upper right corner. Then click on the checkbox for "Only Show Patient Initials in Calendars". 

Feel free to contact support at 215-658-4550 or support@therapynotes.com if you need any other help. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback.


## TherapyNotes Discussions
  - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for)
  - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app)
  - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth)
  - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes)
  - [How much does TherapyNotes cost?](https://www.g2.com/discussions/how-much-does-therapynotes-cost)

- [View TherapyNotes pricing details and edition comparison](https://www.g2.com/products/therapynotes/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-10+07%3A10%3A25+-0500&secure%5Bsession_id%5D=facf7ca8-b2f1-49c4-85cd-6ce31106f2b8&secure%5Btoken%5D=7bb023891256f1b162c775316ccb09820e56216dca4c408c057a667d289ae59e&format=llm_user)

## TherapyNotes Features
**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance
- Invoice Management
- Medication Management
- Calendar Management
- Employee Management
- Document Management
- Claims Management
- Template Management
- Data Security

**Administrative**
- Regular Updates - E-Prescribing
- Clinical Alerts - E-Prescribing
- Electronic Prior Authorization - E-Prescribing

**Clinical Workflow Management**
- Multiple Medical Provider Access
- Ancillary Care Provider Access
- Meaningful Use Reporting
- Clinical Documentation
- Mobile Access
- Historical Reporting
- For Primary Care
- For Urgent Care
- Clinical Care

**Technology**
- Telecommunications
- Low Bandwidth Support
- EHR Integration
- Third-Party Integrations

**Agentic AI - Medical Billing**
- Natural Language Interaction

**Additional Functionality**
- Workflow Management
- Charting
- Practice Management
- Secure Data Storage
- Customizable Dashboard
- Generative AI
- Scheduling
- Invoice History
- HIPAA Compliant
- Electronic Payments
- Online Intake Forms
- Dunning Management
- Records Management
- Reminders
- Credit Card Processing
- Accounting
- Document Management
- E-Prescribing
- Remittance Advice
- PACS Integration
- Customizable Templates
- Historical Reporting
- Compliance Tracking
- Billing & Invoicing
- Claims Management
- Data Import/Export
- Live Chat
- Code & Charge Entry
- Financial Management
- Reporting & Statistics
- Claims Scrubbing
- Quotes/Estimates
- Activity Dashboard
- Customizable Reports
- API
- Self Service Portal
- Real-Time Reporting
- Appointment Management
- Insurance Eligibility Verification
- Real-Time Data
- Forms Management
- AI Copilot
- Revenue Management
- Multi-Location
- Payment Collection
- Customer Database
- Calendar Management

**Clinical**
- Patient Records
- Specialty EHR Templates
- Interoperability
- Documentation
- EMR/EHR
- Customizable Templates

**Operations**
- HIPAA Compliant - E-Prescribing
- Provider Certification - E-Prescribing
- Pharmacy Medication History - E-Prescribing
- EPCS - E-Prescribing
- Patient Medication History - E-Prescribing
- EPCS Compliant
- Prescription Cancellation

**Patient Health Information Management**
- ePHI Storage
- Interoperability
- Patient Workflow Management
- Telemedicine Integration
- Claims Management
- Documentation Management
- Revenue Management
- Patient Records Management
- Document Management
- Invoice Management
- Medication Management
- Task Management
- Care Plan Management
- Calendar Management
- Communication Management
- Prescription Management
- Inventory Management
- Forms Management
- Image Management
- Practice Management
- Intake Management
- Appointment Management
- Lab Order Management
- Configurable Workflow
- Formulary Management
- EMR/EHR
- Clinic Interoperability
- Compliance Management
- Records Management
- Template Management
- Registration Management
- Referral Management
- Case Management
- For Pain Management
- Escalation Management
- Queue Management
- In-Patient Management

**Administration**
- Practice Branding
- Practice Specific
- Charting And Documentation
- Multi-Provider Practice

**Additional Functionality**
- Initial Assessments
- Mobile Access
- Teletherapy
- AI Copilot
- Confirmations/Reminders
- Customizable Reports
- For Group Therapy
- Appointment Scheduling
- HIPAA Compliant
- Lab Integration
- E-Prescribing
- Role-Based Permissions
- Treatment Planning
- Electronic Signature
- Charting
- Reporting & Statistics
- For Substance Abuse Therapy
- Outcome Assessment Tools
- Therapy Notes
- API
- Activity Dashboard
- Secure Messaging
- Electronic Payments
- Generative AI
- Chat/Messaging
- Reporting/Analytics
- Payment Processing
- SMS Messaging
- Income/Expense Tracking
- Telemedicine
- Third-Party Integrations
- Multi-Location
- Compliance Tracking
- Client Database
- Progress Tracking
- Email Marketing
- Coding Assistance
- Patient Intake
- Online Booking

**Interoperability**
- Pharmacy Network - E-Prescribing
- EHR Integration - E-Prescribing
- Lab Integration - E-Prescribing
- Third-Party Integrations

**Compliance**
- HIPAA Compliance
- State Regulation Compliance

**Agentic AI - EHR**
- Autonomous Task Execution

**Additional Functionality**
- Employee Management
- Prescription Renewal
- Messaging
- SMS Reminders
- Drug Reference Database
- Scheduling
- Revenue Management
- Mobile App
- HIPAA Compliant
- Access Controls/Permissions
- Appointment Management
- Claims Management
- Payment Processing
- Calendar Management
- Online Refills
- Generative AI
- Charting
- AI Copilot
- Medication Alerts/Warnings
- Healthcare Compliance
- Search/Filter
- API
- Formulary Management
- Reporting & Statistics
- Electronic Prior Authorization
- Records Management
- Pricing Data
- Customizable Templates
- Predictive Analytics
- Patient Portal
- Inventory Management
- Audit Trail
- Document Management
- Task Management
- Electronic Signature
- Workflow Management
- Activity Dashboard
- Multi-Location
- Immunization & Allergy Tracking
- For Medical Purposes
- Diagnostic Reports
- Alerts/Notifications
- Data Import/Export
- Billing & Invoicing
- Patient Records Management
- Prescription Management

**Additional Functionality**
- Quality Assurance
- For Anesthesiologists
- Data Collection
- AI Copilot
- Preoperative Modules
- Generative AI
- ICD-10 Compliance
- Intraoperative Charting
- EHR/EMR Integration
- Templates
- Patient Communications
- Reporting & Statistics
- Compliance Tracking
- Customizable Templates
- Customizable Forms
- Multi-Location
- Voice Recognition
- API
- Activity Dashboard
- E-Prescribing
- Billing & Invoicing
- ONC-ATCB Certified
- Referral Tracking
- Claims Scrubbing
- Electronic Payments
- Insurance Eligibility Verification
- Coding Assistance
- Meaningful Use Certified
- Live Chat
- HIPAA Compliant
- Treatment Planning
- Charting
- Patient Portal
- For Cardiologists
- Reminders
- Customizable Reports
- Appointment Scheduling
- Third-Party Integrations
- Monitoring Device Integration
- Patient Intake
- Decision Support
- Progress Notes
- For Dermatologists
- Data Import/Export
- Lab Integration
- Telemedicine
- Medical Billing
- Reporting/Analytics
- Audit Trail
- Medication Database
- Clinical Notes
- Handwriting Recognition
- Imaging and X-rays
- File Sharing
- Patient Scheduling
- Immunization & Allergy Tracking
- Order Entry
- Outcome Assessment Tools
- Alerts/Notifications
- Initial Assessments
- Family History Tracking
- Annotations
- Diagnostic Reports
- Growth Charts
- Customizable Tests
- Patient Engagement
- EDI
- For Family Medicine
- Medication History
- For Substance Abuse Therapy
- For Mental/Behavioral Health
- Confirmations/Reminders
- Medication Alerts/Warnings
- Mobile App
- Therapy Notes
- Electronic Signature
- For Group Therapy
- For Neurologists
- Speech Recognition
- Hardware Integration
- For Obstetrics & Gynecology
- Diagnostic Imaging
- Patient Education
- Patient Questionnaires
- Patient Monitoring
- Task Scheduling
- For Ophthalmologists
- SOAP notes
- 3D Imaging
- For Orthopedics
- PACS Integration
- Electronic Prior Authorization
- Analytics
- Vitals Tracking
- For Podiatrists
- Medical History Records
- Automatic Transcription
- Case Notes
- Self Service Portal
- Access Controls/Permissions
- Third-Party Integration
- Scheduling
- For Psychiatrists
- Self Check-In/Check-Out
- Urgent Care Templates
- Digital Signature
- Lab Results
- Payment Processing
- Data Security
- Drug Reference Database
- Accounting
- For Urologists
- Collaboration Tools
- Web-based Deployment

**Additional Functionality**
- Customizable Templates
- Communication Management
- Document Storage
- Self Service Portal
- Activity Dashboard
- Compliance Management
- For Medical Purposes
- Appointment Scheduling
- Softphone
- Chat/Messaging
- Reminders
- Records Management
- AI Copilot
- Secure Data Storage
- Remote Treatment Planning
- Surveys & Feedback
- Customizable Forms
- Video Conferencing
- Appointment Management
- Multi-Location
- Mobile Alerts
- Practice Management
- Billing & Invoicing
- Reporting & Statistics
- Charting
- Generative AI
- API
- Email Reminders
- Confirmations/Reminders
- Online Forms
- Claims Management
- File Sharing
- Electronic Payments
- Calendar Management
- Payment Processing
- One-to-One Messaging
- HIPAA Compliant
- Alerts/Notifications
- Live Chat
- Monitoring
- Client Portal
- Medical Billing
- Workflow Management
- Scheduling
- Virtual Waiting Room
- Mobile Access
- E-Prescribing
- Two-Way Audio & Video
- Document Management

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