# TherapyNotes Reviews
**Vendor:** TherapyNotes  
**Category:** [Mental Health Software](https://www.g2.com/categories/mental-health)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 99
## About TherapyNotes
TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free.



## TherapyNotes Pros & Cons
**What users like:**

- Users praise the **exceptional customer support** of TherapyNotes, highlighting its responsiveness and genuine helpfulness. (2 reviews)
- Users value the **customization options** in TherapyNotes, enhancing their ability to tailor interventions effectively. (2 reviews)
- Users find TherapyNotes to have **easy navigation** and customizable templates, enhancing their overall experience. (2 reviews)
- Users appreciate the **intuitive and responsive support** of TherapyNotes, enhancing their overall experience in private practice. (1 reviews)
- Users appreciate the **intuitive and user-friendly document management** system of TherapyNotes, enhancing their overall experience. (1 reviews)
- Helpful (1 reviews)
- Navigation Ease (1 reviews)
- Note-taking (1 reviews)
- Reporting (1 reviews)
- Templates (1 reviews)

**What users dislike:**

- Users express frustration with **update issues** that complicate workflows and challenge communication, alongside poor customer support experiences. (2 reviews)
- Users report significant **account management issues** , citing poor customer support and unaddressed price increases. (1 reviews)
- Users report serious **billing issues** with TherapyNotes, including unfulfilled promises and poor customer support responsiveness. (1 reviews)
- Users face challenges with **data management issues** , needing to export reports instead of manipulating data directly. (1 reviews)
- Users find **TherapyNotes overpriced** and express frustration over unfulfilled promises regarding pricing and poor customer support. (1 reviews)
- Inadequate Reporting (1 reviews)
- Limited Features (1 reviews)
- Limited Functionality (1 reviews)
- Users experience significant **notification issues** , leading to frustration and lack of support from TherapyNotes' customer service. (1 reviews)
- Payment Issues (1 reviews)


## TherapyNotes Discussions
  - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for)
  - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app)
  - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth)
  - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes)
  - [How much does TherapyNotes cost?](https://www.g2.com/discussions/how-much-does-therapynotes-cost)

- [View TherapyNotes pricing details and edition comparison](https://www.g2.com/products/therapynotes/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A38%3A21+-0500&secure%5Bsession_id%5D=f9bf9f7c-7602-4942-bd1d-fc51468fa7e4&secure%5Btoken%5D=01b30f9792a8bec7aff1da20533357b699cd84cdffcae89677f7be0bd86a38e6&format=llm_user)

## TherapyNotes Features
**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance

**Administrative**
- Regular Updates - E-Prescribing
- Clinical Alerts - E-Prescribing
- Electronic Prior Authorization - E-Prescribing

**Clinical Workflow Management**
- Multiple Medical Provider Access
- Ancillary Care Provider Access
- Meaningful Use Reporting
- Clinical Documentation

**Technology**
- Telecommunications
- Low Bandwidth Support
- EHR Integration

**Agentic AI - Medical Billing**
- Natural Language Interaction

**Clinical**
- Patient Records
- Specialty EHR Templates
- Interoperability
- Documentation

**Operations**
- HIPAA Compliant - E-Prescribing
- Provider Certification - E-Prescribing
- Pharmacy Medication History - E-Prescribing
- EPCS - E-Prescribing
- Patient Medication History - E-Prescribing

**Patient Health Information Management**
- ePHI Storage
- Interoperability
- Patient Workflow Management

**Administration**
- Practice Branding
- Practice Specific
- Charting And Documentation

**Interoperability**
- Pharmacy Network - E-Prescribing
- EHR Integration - E-Prescribing
- Lab Integration - E-Prescribing

**Compliance**
- HIPAA Compliance
- State Regulation Compliance

**Agentic AI - EHR**
- Autonomous Task Execution

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