# TherapyNotes Reviews **Vendor:** TherapyNotes **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.4/5.0 **Total Reviews:** 98 ## About TherapyNotes TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free. ## TherapyNotes Pros & Cons **What users like:** - Users value the **exceptional customer support** from TherapyNotes, highlighting its responsiveness and genuine assistance for clinicians. (2 reviews) - Users value the **customizable note templates** in TherapyNotes, allowing for personalized interventions that enhance their practice. (2 reviews) - Users find the **ease of use** in TherapyNotes excellent, with intuitive navigation and customizable templates enhancing their experience. (2 reviews) - Users appreciate the **intuitive and user-friendly system** of TherapyNotes, enhancing their overall experience and satisfaction. (1 reviews) - Users appreciate the **intuitive and supportive document management** of TherapyNotes, enhancing their practice with ease and responsiveness. (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) - Note-taking (1 reviews) - Reporting (1 reviews) - Templates (1 reviews) **What users dislike:** - Users express frustration with **update issues** that complicate workflows and unresponsive customer service in TherapyNotes. (2 reviews) - Users express frustration with **poor account management** , citing unresponsive support and unfulfilled promises regarding pricing. (1 reviews) - Users report significant **billing issues** with TherapyNotes, including price increases and unresponsive customer service. (1 reviews) - Users face **data management issues** as they must export reports instead of directly manipulating the data within TherapyNotes. (1 reviews) - Users highlight that TherapyNotes is quite **expensive** and often raise prices despite previous promises. (1 reviews) - Inadequate Reporting (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Users experience significant **notification issues** , leading to frustration and lack of support from TherapyNotes' customer service. (1 reviews) - Payment Issues (1 reviews) ## TherapyNotes Reviews ### 1. Super helpful in understanding the availability of counselors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2019 **What do you like best about TherapyNotes?** We are able to see approximately 200 counselors schedules in Therapy Noes. We use it in conjunction with Share Point and it's easy to search counselors schedules while on the phone with clients. You can even see how many new appointments the counselor has vs. follow up. There's a monthly view which enables you to see if a counselor does every other week appointments and we are able to enter billing codes and notes which can be understood by the other departments. **What do you dislike about TherapyNotes?** Counselors can choose to not update their schedules which can be frustrating. We have to use a secondary search tool to figure out the counselors specialties and to narrow down the insurance the specific counselor takes. It would be great if that were all in one location. **Recommendations to others considering TherapyNotes:** Counselors keep your schedules up to date if others are scheduling for you :D **What problems is TherapyNotes solving and how is that benefiting you?** Scheduling counselors in real time to avoid double bookings and communicating billing notes with coworkers. **Official Response from Rachael Allen:** > We are so happy to hear that TherapyNotes has helped to streamline your business and the management of your clinicians! We look forward to working with you and we really appreciate the review! Thank you! ### 2. Therapy notes Private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about TherapyNotes?** The easy accessibility of the platform/software. It is user friendly. **What do you dislike about TherapyNotes?** I dont really dislike anything about it. **Recommendations to others considering TherapyNotes:** None **What problems is TherapyNotes solving and how is that benefiting you?** I am able to charge and have clients credit cards run through the system without needing something separate. I have realized how concise and on point the software allows me to be in running a smooth office. **Official Response from Rachael Allen:** > Thanks for your review! We are so happy to hear that you are loving TherapyNotes! We work hard to provide the best service possible for our users in private practice, so that you can spend less time managing your business and more time on your clients! We look forward to working with you! ### 3. Could be better for bridging tx plans for couples/families, great for individuals **Rating:** 4.0/5.0 stars **Reviewed by:** Mary Ashley A. | Front Desk, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TherapyNotes?** I like the ability to carry over previous notes' content. I like the appointment reminder system. I like the ability to upload documents to the patient's chart. Great system for EMR. **What do you dislike about TherapyNotes?** I wish there was a better web or app-based version to upload documents quickly and securely. **Recommendations to others considering TherapyNotes:** Ease of use on mobile your priority? This is not the product for you. Comfortable using your laptop in session and taking photos on your phone's web browser app - this will work for you. **What problems is TherapyNotes solving and how is that benefiting you?** Scheduling and fewer missed appointments. ### 4. Therapy Notes user for 4+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TherapyNotes?** Format, layout, documentation, ease of use, organization of notes, I enjoy using therapy notes as a whole because it is easy, organized and keeps all of my notes in one place. **What do you dislike about TherapyNotes?** Consistent maintenance and website being down frequently, I don't really dislike any features in particular or have had any issues. **What problems is TherapyNotes solving and how is that benefiting you?** Reports are helpful in looking at percentages and sessions. I don't always get to use this from the business point of view as we don't have access to those things as clincians. ### 5. Get at taking notes **Rating:** 5.0/5.0 stars **Reviewed by:** maciel u. | Pharmacy Technician, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about TherapyNotes?** I like having my therapy session and i can input all my notes from it into one location. **What do you dislike about TherapyNotes?** Nothing as of now is wrong about this soft ware. I like the features. **What problems is TherapyNotes solving and how is that benefiting you?** It helps with organization skills. And with billing. I can keep everything in one place and it helps me. Alot with my uses **Official Response from Rachael Allen:** > Maciel - We are very appreciative of your review! We are so happy to hear that TherapyNotes has helped to organize your workflow and documentation process. We look forward to working with you. Thank you! ### 6. TherapyNotes-exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2019 **What do you like best about TherapyNotes?** Great customer service and quick response time. It’s easy to use and makes record keeping a breeze. **What do you dislike about TherapyNotes?** No secondary claim assistance so this has to be done individually **Recommendations to others considering TherapyNotes:** Great product, great customer service, I have no complaints aside from wishing they provided assistance in submitting secondary claims **What problems is TherapyNotes solving and how is that benefiting you?** TN has made my business practice so much smoother, particularly since I practice at 3 locations **Official Response from Rachael Allen:** > Thank you so much for your glowing review! We are so happy to hear that TherapyNotes has streamlined the management of your business! We do have plans to improve the secondary claim process in future updates! In the interim, our Success Team is a great resource for questions, suggestions, and support! Please give us a call at (215) 658-4550 or email: Support@TherapyNotes.com if you need assistance. We offer live support 73 hours a week! ### 7. Therapy Notes Use as a Therapist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about TherapyNotes?** It is user friendly and it is nice to be able to save draft versions of documents. **What do you dislike about TherapyNotes?** Can be challenging to navigate client profiles, especially if they are seeing multiple clinicians in the same practice. Certain aspects of forms are rigid and making changes feels challenging. There's often site management that can make it hard to access. **What problems is TherapyNotes solving and how is that benefiting you?** Tracking and storing mental health records ### 8. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about TherapyNotes?** This is the best most fantastic review that **What do you dislike about TherapyNotes?** I dislike that so i was like so o my god **What problems is TherapyNotes solving and how is that benefiting you?** There is absolutely positively ### 9. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about TherapyNotes?** Writing notes and treatment plans are short and simple and the intake gives you examples of what to write or what’s required. The calendar is super easy too. **What do you dislike about TherapyNotes?** Sometimes I need to do a note or an intake and it won’t have a link to it in the to do section so I can’t actually do it. I need to call IT to fix it. **What problems is TherapyNotes solving and how is that benefiting you?** I do all my notes and scheduling and keeping track of the client files on therapy notes. It’s so much faster and less time consuming than my last program. **Official Response from Rachael Allen:** > Thanks for the review! We are happy to hear that you like our note templates and scheduling features. To access a note template for a session, you can also click on the appointment > click the Notes tab > Click 'create psychotherapy progress note'. Our Success Team is happy to assist as well, we can be reached at 215-658-4550 Monday-Friday 8AM-9PM ET. Thank you! ### 10. Simple Set Up **Rating:** 4.0/5.0 stars **Reviewed by:** Kathleen C. | Licensed Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about TherapyNotes?** I love how simple the whole program is to use and see your client files, calendar, etc. **What do you dislike about TherapyNotes?** My only downside is how tedious it can be to enter in all your client's goals and objectives. That gets very time-consuming. Additionally, the program seemed to be down fairly frequently, which is alarming when your business runs on it. **What problems is TherapyNotes solving and how is that benefiting you?** N/A ### 11. Very useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about TherapyNotes?** The thing that I like the best about Therapy Notes is how easy it is to navigate. **What do you dislike about TherapyNotes?** The system seems as if it needs updating frequently. **What problems is TherapyNotes solving and how is that benefiting you?** It has impacted my work by letting me be able to input therapy notes swiftly and easily. **Official Response from Rachael Allen:** > Thank you for your review! We are happy to hear that you find TherapyNotes to be user friendly and intuitive to use! We do update our system each month with new features, fixes and other improvements! We really appreciate your review and we hope to earn five stars from you in the future! If you have any questions and concerns, please contact our Success Team at 215-658-4550. We offer live support 73 hours a week! ### 12. I recommend. **Rating:** 4.0/5.0 stars **Reviewed by:** George C. | Drug And Alcohol Counselor, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** Of the different programs that I’ve used in the past few years, this program is the best user friendly one that I’ve seen. **What do you dislike about TherapyNotes?** Something I don’t like is that I’ve lost notes before I saved them. **Recommendations to others considering TherapyNotes:** Be patient. Once you get used to it. It’s smooth. **What problems is TherapyNotes solving and how is that benefiting you?** Being able to write notes faster and smoother is easier with this program. ### 13. Formerly CAC1 **Rating:** 4.0/5.0 stars **Reviewed by:** Mettazzee Paige J. | Substance Abuse Counselor, Fine Art, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** More inclusive and intimate note with room for it to be exactly protective and open to the therapist or mental health professionals to follow. **What do you dislike about TherapyNotes?** Does not look personal , as it formerly was longer. **Recommendations to others considering TherapyNotes:** Take a chance to save time and liability for patients to use this great product! **What problems is TherapyNotes solving and how is that benefiting you?** Liability for firm and patient. Time saving! Billing ### 14. All in one scheduling, treatment planning and notes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** Easy to use and all self contained. Easy to communicate what is pending, appointments missed or rescheduled. At a glance opening page with to do list and upcoming schedule. The ability to print and save past months. **What do you dislike about TherapyNotes?** The ability to link to personal calendar is difficult. Doesn't work well. **What problems is TherapyNotes solving and how is that benefiting you?** One stop for everything you need. ### 15. TherapyNotes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about TherapyNotes?** I love the ability to carry over previous notes' content and I also love that I can open multiple pages at a time which really helps when I have to reference past sessions. It's nice that you can use the history button to pull up the clients' medication lists and past information. **What do you dislike about TherapyNotes?** It will occasionally crash and that is definitely tough to deal with but it happens VERY rarely and I have never lost information after this happens. **What problems is TherapyNotes solving and how is that benefiting you?** Submission of payment and billing. **Official Response from Rachael Allen:** > It is great to hear that you love the workflow and integration built into our documentation and notes. We have made many architectural and back end improvements over the last year which have significantly improved site stability and overall speed of the system. We appreciate your review! ### 16. Therapynotes makes my life 10x easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about TherapyNotes?** Ability to do work at home on secured internet. Easy user friendly site, ability to one click and have answers automatically filled in if they are staying the same. **What do you dislike about TherapyNotes?** Calendar view is confusing sometimes and I would like to be able to see my coworkers schedules as well. **What problems is TherapyNotes solving and how is that benefiting you?** I am solving the issue of not having to hand write session notes and take excessive time. Benefits are it goes quickly and smoothly. **Official Response from Rachael Allen:** > Thank you for the review! We are happy to hear that you are finding TherapyNotes to be user friendly and intuitive. With the correct user roles, you can view your co-worker's schedule. Give our Success Team a call so that we may assist you with this! Thank you! ### 17. Good system for light needs **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2019 **What do you like best about TherapyNotes?** Tech support was very good and timely. Their note section allowed for fairly adequate notations. This system provided an intake, discharge note, and treatment plan, along with 2 forms of progress notes. It also had contact notes, which I used alot. **What do you dislike about TherapyNotes?** This appears to be a system designed for a light private practice. There was no ability to modify note structure. **What problems is TherapyNotes solving and how is that benefiting you?** This product appears to be designed for a light practitioner who only needs to write notes and treatment plans. ### 18. I use it every day for client socumentation **Rating:** 5.0/5.0 stars **Reviewed by:** Macy D. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about TherapyNotes?** It is very easy to navigate, and straight forward **What do you dislike about TherapyNotes?** I wish it was easier to interact with the insurance companies **What problems is TherapyNotes solving and how is that benefiting you?** It provides documentation for clients I see. This is important so that I can send claims to insurance companies **Official Response from Rachael Allen:** > We really appreciate your review! We are happy to hear that you are enjoying our billing features. Our Success Team can help with any billing issues that may arise. We can be reached at 215-658-4550 Monday-Friday 8AM-9PM ET. Thank you! ### 19. Good for use on the go **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about TherapyNotes?** I like that I can remote in on my own computer while still remaining complaint with confidentiality and security. Additionally, I like the ease of the sections for notes and the support it gives to develop a mini mental status for each session as well as treatment planning. **What do you dislike about TherapyNotes?** Sometimes the program will freeze or crash on my personal computer. I also find the loading time to often be quite slow and stalled at times so it takes longer than I'd like to write things. **What problems is TherapyNotes solving and how is that benefiting you?** Ease of reporting and keeping track of clients. Ease of billing and for insurance purposes. ### 20. Makes clinical notes less daunting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about TherapyNotes?** Helps streamline clinical notes quickly and makes them less daunting to complete. **What do you dislike about TherapyNotes?** Downside would be tendency to become lazy with the history auto-fill in button but that is user specific. **What problems is TherapyNotes solving and how is that benefiting you?** Easy templates to write clinical notes after sessions. **Official Response from Rachael Allen:** > We really appreciate your review! We are happy to hear that TherapyNotes has helped to streamline your documentation process! Please do not hesitate to contact our Success Team with any questions or suggestions for improving our system! We can be reached at (215) 658-4550 or email: Support@TherapyNotes.com. We hope to earn five stars from you in the future! Thank you! ### 21. Great software for mental healtj **Rating:** 4.5/5.0 stars **Reviewed by:** Denise D. | Licensed Mental Health Counselor, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** Easy to use and self-explanatory just very good program to fit any mental health professionals **What do you dislike about TherapyNotes?** There was not anything I did not like about therapy notes **What problems is TherapyNotes solving and how is that benefiting you?** Makes paperwork manageable ### 22. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about TherapyNotes?** Ease of scheduling, but disappointment with not being able to cancel appointments **What do you dislike about TherapyNotes?** Patients are not able to see their notes or pay their bill. **Recommendations to others considering TherapyNotes:** Na **What problems is TherapyNotes solving and how is that benefiting you?** No problems **Official Response from Rachael Allen:** > We really appreciate your review! Our Success Team would be happy to show you how to cancel appointments and send documentation to your patients through our secure client portal! Please give us a call at (215) 658-4550 or email: Support@TherapyNotes.com so that we may assist you. Thank you! ### 23. Great program to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2018 **What do you like best about TherapyNotes?** I use this for one of my Clients, she's a psychologist. It's easy to use, fast to navigate through. I never have any issues. **What do you dislike about TherapyNotes?** We are very happy with the product and plan on staying with it **What problems is TherapyNotes solving and how is that benefiting you?** Keeps all information organized and in one place. Less paperwork ### 24. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about TherapyNotes?** I love the convenience of being able to sync my phone and especially how you can set the sechedules for client and only have they’re initials instead of full name allowing for more privacy and neatness. **What do you dislike about TherapyNotes?** I’m not a big fan of the “to-do” list it features. **What problems is TherapyNotes solving and how is that benefiting you?** I’m able to stay organized and I absolutely love that. And it also let me store a lot of information in one place it’s very convenient. ### 25. Efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** Very user-friendly and easy to navigate upon signing in. **What do you dislike about TherapyNotes?** There was not anything worth listing as something I dislike about the product. **Recommendations to others considering TherapyNotes:** Offer multiple accounts users in the event of multiple occupations. **What problems is TherapyNotes solving and how is that benefiting you?** I'm able to log, review, and receive supervision based on the information logged through TherapyNotes. ### 26. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about TherapyNotes?** I love the features for billing that is included. **What do you dislike about TherapyNotes?** It is difficult to find required documents that insurance companies request. **What problems is TherapyNotes solving and how is that benefiting you?** It is a great Electronic Health Record program and allows me to submit billing with ease. **Official Response from Rachael Allen:** > We really appreciate your review! It is great to hear that you are loving our billing features. Our Success Team is happy to assist with any issues you may be experiencing with navigating the documents section. We can be reached at 215-658-4550 Mon-Fri 8am-9pm ET. Thank you! ### 27. Private practice clinician **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about TherapyNotes?** Very affordable for $49 a month. HIPAA and confidentiality complaint. Free email reminders. Keeps me in compliance. Professional notes and treatment plans if ever audited or subpoenaed. **What do you dislike about TherapyNotes?** Wish there was a tablet or app based way to use product over encrypted server. **What problems is TherapyNotes solving and how is that benefiting you?** Providing hipaa appropriate EHR for mental health. I do not bill insurance so cannot speak to that. ### 28. Therapy notes for the win!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2019 **What do you like best about TherapyNotes?** Therapy notes is the best! Therapists jobs are easier when they use this!! The best part is it lowers the risk of losing notes!! Easy to take and convinent!! **What do you dislike about TherapyNotes?** Nothing is wrong with this company!!!!!! **What problems is TherapyNotes solving and how is that benefiting you?** Easy to take and save notes for patients make schedules and reduce stress! ### 29. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2019 **What do you like best about TherapyNotes?** It’s a great reminder and gives you time to reflect **What do you dislike about TherapyNotes?** It would be great if it didn’t take so long and to input info. **What problems is TherapyNotes solving and how is that benefiting you?** Focusing and praying we can stay afloat **Official Response from Rachael Allen:** > Thanks for the review! We are happy to hear that you are loving TherapyNotes! ### 30. Great Therapy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about TherapyNotes?** People are quick to answer, gives you someone to talk to. **What do you dislike about TherapyNotes?** Nothing, they make it feel very personal. **What problems is TherapyNotes solving and how is that benefiting you?** Extra safe place to detox and talk about the intensity of our work. Almost like debriefing. ### 31. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** LaTasha W. | Client Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about TherapyNotes?** Keeps track of important data. User friendly software **What do you dislike about TherapyNotes?** There is nothing I dislike about it. I have zero complaints. **What problems is TherapyNotes solving and how is that benefiting you?** Organized Electronic Health Records. Benefits I've realized are how organized it can be. ### 32. Therapy Notes Reviewther **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TherapyNotes?** The variety of features offered under one app. **What do you dislike about TherapyNotes?** I've had issues with tech support in the past. **Recommendations to others considering TherapyNotes:** Therapy Notes is an easy to use product for providers **What problems is TherapyNotes solving and how is that benefiting you?** Organizing notes, scheduling appts with clients, payment ### 33. User friendly site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about TherapyNotes?** Ease of use, intuitive. Am able to keep up with clients and record relevant data easily. **What do you dislike about TherapyNotes?** Nothing comes to mind . I’m completely satisfied with therapy notes! **What problems is TherapyNotes solving and how is that benefiting you?** Hippa compliant notes ### 34. Therapy Notes- great program but room for impr **Rating:** 3.5/5.0 stars **Reviewed by:** Deanna S. | Office Manager and Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about TherapyNotes?** Easy to use, user friendly, quick and easy on the billera, **What do you dislike about TherapyNotes?** Secondary billing has to be done via paper claims or through office ally or another clearinghouse. If the clinician puts in the wrong for code you can't change it **What problems is TherapyNotes solving and how is that benefiting you?** Billing claims, entering new patient/s, scheduling, there Facebook page has an abundance of information and continuing education courses. Those are all benefits ### 35. Simple to Use When It Works **Rating:** 2.5/5.0 stars **Reviewed by:** Josephine L. | Therapist, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2018 **What do you like best about TherapyNotes?** Simple interface. Excellent to do list system. Makes sure I stay on top of notes for electronic claims submission. Automatically prompts to update after information is a year old or client turns eighteen. Also I love being able to set up automated text reminders. **What do you dislike about TherapyNotes?** It has completely crashed and kicked the whole company off for anywhere from minutes to a week. Also occasionally kicks me out while writing progress notes. Would also prefer some internal messaging system without having to decline a note. **Recommendations to others considering TherapyNotes:** Simple to use and great for high volume **What problems is TherapyNotes solving and how is that benefiting you?** Allows fast and simple submission of claims and prompt payment. **Official Response from Anthony Wisniewski:** > Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. We apologize for the site instability this winter. If outages or slowness occurs, we work quickly to get back up and running, and are usually back up within minutes. I wanted to let you know that you can always visit our status page at: https://blog.therapynotes.com/status to read more about any outages. As always, feel free to contact support at 215-658-4550 or support@therapynotes.com. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback. ### 36. Depression **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about TherapyNotes?** The way you learn ways to deal with different situations **What do you dislike about TherapyNotes?** How there are not many people who don't care about depression **What problems is TherapyNotes solving and how is that benefiting you?** How to deal with different situations ### 37. I use Therapy Notes to document hourly counseling sessions with clients. **Rating:** 3.5/5.0 stars **Reviewed by:** Tracy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2018 **What do you like best about TherapyNotes?** Therapy Notes provides a user-friendly platform to document sessions along with free CEU's and training pertinent to my field. **What do you dislike about TherapyNotes?** Nothing to dislike as of yet. It provides everything that I need to document cases. **What problems is TherapyNotes solving and how is that benefiting you?** Confidential and concise documentation of counseling sessions. **Official Response from Rachael Allen:** > Tracy - We appreciate your review! We are happy to hear that you find TherapyNotes to be intuitive and user friendly. Please let our Success Team know if you feel there is anything we can improve upon. We hope to earn five stars from you in the future! Thank you! ### 38. Easy to use once you get the hang of it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about TherapyNotes?** I like that I can open multiple pages at a time to reference past sessions. I like that you can use the history button to pull up the clients medication lists and past information. **What do you dislike about TherapyNotes?** I dislike that their is only one timestamp associated with the note. If I have to make a minor correction requested by my supervisor then the timestamp sets to when I send it in the most recent time instead of listing both times. My supervisor is able to see my history on a document but it does not show up for me. I also dislike that we are unable to customize the way billing is printed out so we can directly send to the state for reimbursement. Instead we need to take the billing and put into the state's format. **Recommendations to others considering TherapyNotes:** There is a free trial which will be able to accurately let you see how you like it. **What problems is TherapyNotes solving and how is that benefiting you?** Online charts are amazing because I can access while I'm court testifying or in school meetings (I do mobile outpatient work). I love that I can audio record through my Bluetooth as well. **Official Response from Anthony Wisniewski:** > Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. I'm not sure if this helps you resolve your problem, but if you need to see revision history for changes made to a note, click "Revision History" at the bottom of the page when viewing a note for one of your patients. As far as billing goes, if billing to Medicare or Medicaid, you can do this electronically via an EDI claim within TherapyNotes. Or you can print a CMS-1500 and send a paper claim. Either of those methods should satisfy your needs. If you need assistance, we would be happy to help you. Feel free to contact support at 215-658-4550 or support@therapynotes.com. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback. ### 39. Very simple and efficient software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2018 **What do you like best about TherapyNotes?** Very user friendly, and contacting Support is a pleasant and quick experience. **What do you dislike about TherapyNotes?** Would love a way to text clients through Therapy Notes. **What problems is TherapyNotes solving and how is that benefiting you?** Uploading insurance cards into Therapy Notes streamlines the billing process, and the ERA's are very quick to process. ### 40. Good at Some Things - Not So Good at Others **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2018 **What do you like best about TherapyNotes?** Therapynotes offers telephone support, which helps when guidance is needed in real time. The software is feature rich, and provides a one stop shop for practice management. **What do you dislike about TherapyNotes?** Client portal has taken several years to come to life. So far, it is very limited and does not add to what they offer. They keep promising improvements, but they are slow coming. Software does not offer a way to track authorizations by expiration date or total number of sessions. There is a work-a-round, but it is quite cumbersome and inefficient. I wish there was an app so that it is easier to access information on a mobile device. They will say that you can access in your browser, but the text is then too small and navigation is difficult. Therapynotes does not offer customizable online intake or notes templates. Therapy notes does not have a way to integrate the client portal with my practice website. This would allow for clients to schedule an appointment without having to leave my website. Overall, although this software package offers a lot of features, there is still much room for improvement. **Recommendations to others considering TherapyNotes:** Do your research and select the best EHR for you. There are many options out there. Many of them say they will help you move over to them if you are using another service, but truth is, moving is quite a daunting task. Test them out and see what fits with your practice. **What problems is TherapyNotes solving and how is that benefiting you?** I use this for practice management, notes, billing, etc. I would use it for more, but it does not offer customization. **Official Response from Rachael Allen:** > We appreciate your feedback! We released many upgrades to our client portal this year. At this time our client portal allows patients to view and request appointment times, electronically sign documents, and it enables users to send documents for review. An upcoming improvement will allow fillable forms to be sent to patients as well. The patient will be able to complete the document electronically and send it back to the practice. We do offer a way to integrate the client portal into your existing website as well. Please contact our Success Team so that we may assist you with this feature! We can be reached Monday-Friday 8 Am-9PM ET at 215-658-4550 or by email at Support@TherapyNotes.com. ### 41. Easiest use of DAP notes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about TherapyNotes?** I like how there are progress and DAP notes that are ready made and I need to just fill in the appropriate information. It makes writing notes easier and much faster and allows me to move on to the next client. **What do you dislike about TherapyNotes?** For the calendar setting, I would like it if I was able to see notes for each appointment. I’m not sure if that option was there. When taking appointments, if there was anything that I would like to add, I want to be able to see that on the calendar **What problems is TherapyNotes solving and how is that benefiting you?** Streamlining the therapy sessions and being able to take notes quickly. There is not a lot of time between clients, and having ready made templates make that transition smoother. **Official Response from Anthony Wisniewski:** > Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. Feel free to contact support at 215-658-4550 or support@therapynotes.com so we can help answer any questions that you have. While on the "Scheduling" page looking at your calendar, click on a past appointment and then click on "Notes". You'll be able to view previous notes for a patient's appointment by clicking the link provided. As an alternative, you can also visit a patient's chart and view a history of appointments and notes via the "Schedule" and "Documents" tabs. If it helps, we can also help you add appointment alerts to your appointments. You can use these to record any important information or reminders, and they will be visible on your calendar. As always, we're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback. ### 42. Effective, a few cons **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2018 **What do you like best about TherapyNotes?** I love the to do list! I love the sync to my iPhone. **What do you dislike about TherapyNotes?** I dislike the scheduling options. I dislike that there is no feature to hide clients names or abbreviate. **What problems is TherapyNotes solving and how is that benefiting you?** The scheduling options are not user friendly for those of us that have fluctuating schedules from week to week. It’s a lot of work to enter my schedule from week to week without a feature to enter a start and end date of availability. For example, kids get out of school in June so my hours will be daytime. However, now they are nights - there’s no easy way to make the change. Scheduling **Official Response from Anthony Wisniewski:** > Thank you so much for your review. We're new to G2 Crowd so we apologize for responding to this so late. You do have the ability to toggle client names on and off so that patient initials are shown on the calendar instead of full names. While on the "Scheduling" page click on "Set Calendar View" in the upper right corner. Then click on the checkbox for "Only Show Patient Initials in Calendars". Feel free to contact support at 215-658-4550 or support@therapynotes.com if you need any other help. We're available 9am ET to 9pm ET Monday through Friday. Thank you again for your review and feedback. ### 43. Fun easy product for Home Health **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about TherapyNotes?** I like that all the notes are digital. Makes it much easier than having to deal with paper notes. Everything is stored neatly. No paper mess. Everything is sorted. Very organized. **What do you dislike about TherapyNotes?** One thing I did not like was that it crashed for me a few times and I lost quite a bit of documents. **Recommendations to others considering TherapyNotes:** Fix the bug issue **What problems is TherapyNotes solving and how is that benefiting you?** Everything is digital. No more keeping hundreds of paper notes. Less clutter. ### 44. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about TherapyNotes?** I like the easy to navigate platform and simple directives for entering information **What do you dislike about TherapyNotes?** There is nothing of note that I don’t like **What problems is TherapyNotes solving and how is that benefiting you?** Able to document and organize client data ### 45. Everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Carly S. | Outpatient Clinician for Children and Adults, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about TherapyNotes?** I enjoy the text reminder updates that are available to clients. It also is great for condensing all information needed in one place. **What do you dislike about TherapyNotes?** The "to do" is a little frustration of a feature. **Recommendations to others considering TherapyNotes:** Worth it! **What problems is TherapyNotes solving and how is that benefiting you?** It is solving my concerns about billing, and staying organized. I am able to have all my clients in one place. ### 46. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about TherapyNotes?** You can costumize the software to fit your practice. I also appreciate the to do list as well. Great feature! **What do you dislike about TherapyNotes?** I wish the product did spell check as you went along. **What problems is TherapyNotes solving and how is that benefiting you?** Keeps all therapists organized ### 47. Works great for clinical not taking! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2016 **What do you like best about TherapyNotes?** Quick and easy-great interface! Fun, interesting look. **What do you dislike about TherapyNotes?** If it included a teletherapy option on the siter that would be helpful. **Recommendations to others considering TherapyNotes:** You will have everything about your client all in one place! **What problems is TherapyNotes solving and how is that benefiting you?** Quick, efficient ways to do our clinical notes and record keeping. ### 48. Ease of Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about TherapyNotes?** It is very user friendly and the customer service isn't fantastic! **What do you dislike about TherapyNotes?** Many times it stops working due to updates **What problems is TherapyNotes solving and how is that benefiting you?** It would nice it it had an app for the website. Therapynotes is very easy to use and pretty straightforward in how it works and fees and customer service is amazing! ## TherapyNotes Discussions - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for) - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app) - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth) - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes) - [How much does TherapyNotes cost?](https://www.g2.com/discussions/how-much-does-therapynotes-cost) - [View TherapyNotes pricing details and edition comparison](https://www.g2.com/products/therapynotes/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+04%3A38%3A29+-0500&secure%5Bsession_id%5D=d6fc10f9-9145-47a3-adfe-164422c7d35b&secure%5Btoken%5D=87f4c559e28250b9d342610089af8428738191d5c13662a88df3329fb2a984c2&format=llm_user) ## TherapyNotes Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - EHR** - Autonomous Task Execution ## Top TherapyNotes Alternatives - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.2/5.0 (125 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (125 reviews)