TeamUp Reviews & Product Details

I love how any changes to my class schedule or membership prices etc are reflected on my website immediately.

The discount codes and milestone emails are something that I use regularly.

When I first signed up for team up the customer support was at the end of the phone line which was brilliant. Now you can still get it over the phone however it needs to be booked Review collected by and hosted on G2.com.

I wish there was an easy way to show reporting on attendance class numbers and being able to display this in a graph would be REALLY helpful; the same also for revenue so I can see attendance/revenue trends over a 12 month period.

If I'm honest, I don't use all the functionality and the size of my business doesn't really support the price. I would be so happy if there was a way to reduce the quantity of features available to use, and also reduce the cost of the subscription. Review collected by and hosted on G2.com.

There are many great features that make running a sport centre easy and straight forward. The helpline is available all the time to help if you get stuck with anything at all and they are always very very helpful with resolving whatever your issue is. It is very easy to sign up new members and their members app is fantastic, we work with the older generation that openly tell me they struggle with technology, but I never have any complaints about the team up app. Review collected by and hosted on G2.com.

Nothing negative that I can think of, never had any issues and anything I have struggled with is always quickly resolved Review collected by and hosted on G2.com.

TeamUp offers a fabulously simple interface for setting up your studio times and offerings - with easy access for your clients, and good integrations for payment providers. When clients need holds putting on their account, it pro rata's payments in a logical manner, and to date we've not had any user complaints in regards to using the app for booking and so on.

One feature that stands out for time you'd normally scratch your head, is the AI assist. It will quickly grab relevant areas of the documentation to answer any and all questions you throw at it, super handy. I've not had to resort to 'real' customer support once - which is always a blessing!

Since we launched last year we've run thousands of clients sessions, and it hasn't missed a beat - heartily recommended! Review collected by and hosted on G2.com.

The only minor gripe we have is when bulk editing session timetables - the interface can be a bit clunky, so I tend to do it manually / avoid having to change the rota too much. Review collected by and hosted on G2.com.

I love all the features and usability. Everything works really well with no glitches. It was easy to set up and I use it every day for my classes and courses. Plus the support team are always on hand to help or add new features. A really nice company to work with. Highly recommend. Review collected by and hosted on G2.com.

I can't think of anything to say for this. Review collected by and hosted on G2.com.

It seems to be able to do almost everything I want. Most of the time if I think of a function I want, it's already there (even if occasionally I need to ask Support to help me discover it). It always feels like the team has worked with almost every possible type of gym and has already found or foreseen what will be needed. Also, it doesn't glitch. My previous software glitched regularly and lost me income, but that's never happened here. Review collected by and hosted on G2.com.

Just occasionally there is a feature I want that doesn't exist. The support team are always great at finding work-arounds but it's not necessarily the same thing, eg if a customer books a PAYG class and then decides to reschedule, they're obliged to cancel and rebook rather than just reschedule, which means I lose the payment-provider fees. TeamUp did find a work-around for me, which I appreciate, but I'd have preferred the ability for customers simply to reschedule.

On a couple of specific topics: firstly, my clients dislike the nature of the waitlist function, which allocates a brief period to each client in turn for a chance at a spot, instead of notifying all clients (and me) for a free-for-all. This is a bit of an issue for me as I've missed out bookings and disappointed clients multiple times.

Secondly, while most of my clients pay by card, I have a couple who pay cash. TeamUp doesn't allow you to have card as your main payment method while also making it possible to record some transactions as cash, so I have to maintain a separate spreadsheet to record these, which is extra admin and makes it harder to see total class numbers etc. Review collected by and hosted on G2.com.

Team Up is very easy to use. Love that they keep giving us new updates on how to make the App Better!

As a frequent user of the App, I can say that using this for our customers was one of the best things we did.

Easy and Simple to use.

Calendar Sync update was a game changer not just for me but to all those who also use the app as well.

Everything is all accessible by just a click and makes it easy to use for anyone of different ages!

Customer Service is always ready to help out the best way they can, when we have a question or concern. Review collected by and hosted on G2.com.

Don't really have any dislikes just a request or I should say and Idea as a Business Account User,

Sometimes we have Staff Meetings, and it would be so much easier if we do attendance for our Staff members when they attend. Thank you for taking your time to reading this! Review collected by and hosted on G2.com.

TeamUp has been a wonderful platform for our facility. We use it daily for check-ins, payments, memberships, and managing our calendar. It's incredibly helpful that patrons can sign in on their own, or we can register them on our end with ease.

One of the standout features is how user-friendly the calendar is—posting events to the public is seamless, and the clean layout makes it easy for both staff and patrons to navigate. The sidebar navigation keeps everything organized and accessible in just a few clicks.

TeamUp was also very easy to implement. The setup process was straightforward, and we were up and running in no time. Integration with our existing systems was smooth, requiring minimal effort from our team.

Finally, customer support has been excellent. Any time we've had a question or needed help, the TeamUp team has been quick to respond and incredibly helpful.

Overall, we highly recommend TeamUp for any facility looking for a reliable, intuitive, and well-supported management platform. Review collected by and hosted on G2.com.

When you make a family profile memberships with also go onto the family members. So when someone wants to cancel they have to go through every family member to cancel and not just themselves. Review collected by and hosted on G2.com.

I love many things about TeamUp. First and foremost is usability. I have a diverse range of clients in terms of how easy they find it to use tech but each and every one finds TeamUp extremely easy to use. A close second is the level of customer service TeamUp provides, they seem to have thought of everything but make it extremely easy to request features and work so hard to resolve problems quickly. Review collected by and hosted on G2.com.

I haven't yet found anything I dislike. It just works! Review collected by and hosted on G2.com.

The easy to use app not only for myself but also my customers. The app allows me to email customers, which saves me a lot of time and also send them a birthday greeting. The customer service is also very good. Review collected by and hosted on G2.com.

Not being able to send christmas messages or online greetings cards. Review collected by and hosted on G2.com.

Collect payments, full operating software and custom branded app Review collected by and hosted on G2.com.

Students/parents can easily create more than one profile, they can purchase more than one package for themselves creating double payments and extra work for me.

They have to switch to kids profile on app to access on demand content. This can be very fidgety and on many occasions hasn’t switched to kids profile. Review collected by and hosted on G2.com.