I like how straightforward the dashboard is to use and follow. TeamUp allows me to easily keep track of payments and class bookings. Review collected by and hosted on G2.com.

The actual sign up forms are sometimes clunky and it can make signing up new customers more difficult than it should be. I would prefer this process to be smoother and more straight forward. For example, sometimes when a new customer tries to create an account, an error message pops up and says 'account cannot be found', so they have to request a reset password email and create an account that way. Review collected by and hosted on G2.com.

I have been using Teamup for almost 10 years now and couldn't manage my business without it. I have a range of different membership options and Teamup can manage them all - I've never found another platform with the same options. Clients can choose a membership option that suits them and manage it themselves. They book all their own classes which saves me so much time communicating back and forth to see who is attending each week. Review collected by and hosted on G2.com.

It's certainly not the cheapest platform available but is worth the price for the time saving benefits. Review collected by and hosted on G2.com.

The best part of team up is that they never make you feel dumb when you need assistance. There is a very helpful AI Assistant, but it doesn’t work as a gatekeeper, and will always direct you to the very helpful support team. Review collected by and hosted on G2.com.

Initially, TeamUp was lacking with their reports and lifetime client features. I had to create programs to get the information I needed about my client’s lifecycles, churn rate, lifetime value, etc.

But that has changed! TeamUp seems to listen to customer feedback, and they added these features that are very helpful. Review collected by and hosted on G2.com.

I like that TeamUp is accessible from wherever I am, making it easier to use than other programs like Zen Planner and GloFox. It's a better blend of different features we've used before, particularly making scheduling for our Fencing Academy programs more straightforward. My staff uses it more often, and they find it straightforward compared to cobbling things together with other software. Although using some reports can be challenging, I can generally get the information I need. The onboarding support and AI assistance have been invaluable in guiding us through challenges. Review collected by and hosted on G2.com.

What I would really like to see is improvements with the retail space. Right now, there's no way to put in tax, so having a feature for including tax with the base price would be helpful. I also can't bring in inventory and then check the price I brought it in at, which would make doing inventory counts a whole lot easier. Getting some things for monthly reports is a bit tedious; it's not horrible, but it takes more work compared to other systems I've used. Review collected by and hosted on G2.com.

I like how modern TeamUp feels. I feel like I can navigate around easily as a 24 year old, and most things make sense. I mostly deal with customers and issues, but I used to do finance and the reporting system was really helpful.

I also benefit from the use of the "help" feature, you usually get a response from a human within a day or two, and the AI bot is really helpful (except when I have a stupid question).

The TeamUp team have changed things in the past to suit us which has been incredible. Review collected by and hosted on G2.com.

To be honest there isn't a lot to say about dislikes. I wish there was an option to have our tennis courts on here, but that's a completely different kettle of fish. It confuses our customers that we use two different software, but after explaining it to them they *usually* understand.

It would be great to have it all in one place one day! I know this isn't useful for everyone though so not holding out all of my hopes. Review collected by and hosted on G2.com.

I really like the inner dashboard of TeamUp as it has all of my metrics on it. This helps me see what's going on with my business and compare my progress to last week or last month, which is great for knowing if I should push sales more or if I'm meeting my targets. I also appreciate being able to automate everything for my customers, including sales emails, which is a capability highlighted by other studio owners. The initial setup was pretty easy despite a learning curve, making the overall experience smooth. Review collected by and hosted on G2.com.

I would really like it if there was a way in my par Q health questionnaire where if someone answers yes to any of the questions that they have a health problem, that I would get an automated email so I can look at it. Because at the moment, there's no way to do that. I have requested this from TeamUp. Review collected by and hosted on G2.com.

I like the Zoom integration, the strong security features, and the simple, student-friendly UX. Performance has been steady for me, and the price feels reasonable for what it offers. I have not used the AI features. I have systems and processes to analyze my business growth. I would prefer that AI be deployed to help us find more students (such as how it is used with MindBody). I have not used the AI features. I have systems and processes to analyze my business growth. I would prefer that AI be deployed to help us find more students (such as how it is used with MindBody). I have not used the AI features. I have systems and processes to analyze my business growth. I would prefer that AI be deployed to help us find more students (such as how it is used with MindBody). Review collected by and hosted on G2.com.

Customers can’t easily sign up for a full workshop series with one step. Support has sometimes been unhelpful. When integrated with Squarespace, the user interface also looks a bit dated. Another limitation is the lack of ability to upsell or offer add-ons while a customer is making a purchase. Overall, it also doesn’t provide much support for attracting new students to the studio. Review collected by and hosted on G2.com.

I really like how user-friendly TeamUp is, and it rarely bugs out, making it reliable for us. It's very adaptable to changes like membership type pricing and capacities, which is a big plus. It's quite self-explanatory, and I find it really useful that we can pull data on low attendance, which is crucial for us in monitoring member retention. The ability to see data live helps us keep members happy as we can easily adapt to changes. Transitioning to TeamUp from other booking software was also a great decision because, in terms of user-friendliness, it's kind of second to none. We've been through several booking softwares, and TeamUp stands out in this aspect. Review collected by and hosted on G2.com.

So the speed of the software itself is just a little bit frustrating. I've flagged this before. It just needs to be a bit quicker. The loading screens on it and the lags are frustrating because you're trying to work at speed. You want to be able to move someone's booking really quickly or fix someone's account quickly and move on, and you sit there with loading screens and sometimes some crashes. That can be really frustrating with the software. The app on the back end is quite buggy. There should be a better weight tracking process in place for usability. It should have been its own separate section and clearly show progress. Also, the visibility on our end or even adding check-ins on the app would be useful. There are definitely some flaws in seeing the attendance, like the slipping away tool is useful, but there should be also ways to flag and look into people reducing their normal attendance. Easier, just sort of key data points like the timeline, the average member length, and having a cancellation section so you can plug in why people are leaving to better retain them. Review collected by and hosted on G2.com.

I really like how TeamUp is very quick and easy to use, especially for booking classes and seeing availability in our badminton club. It's great that we can send out updates to our members about club happenings effortlessly. The personalization aspect, like using our logo, has helped increase our brand awareness and tailored forms has helped us meet specific badminton regulations in Ireland, easing reporting and enhancing the member experience. I found it quite user-friendly, especially compared to what we used before, and the billing process transparency is a big plus. The initial setup was super easy too, thanks to their onboarding team who helped us move our members over. The ongoing support from Team Up's help desk is also very useful. Review collected by and hosted on G2.com.

It would be helpful to allow more bulk uploading of classes but perhaps this is a feature we just have not learned to use properly. A refresher course on back end reporting would be helpful as part of the monthly subscription after say 6 months of usage etc. Review collected by and hosted on G2.com.

I like the simplicity of TeamUp. It's easy for me to organize class numbers and timetables, sort payments, sign members up, and track who's been to classes and when. It efficiently puts everything into one place, which is really convenient for managing numerous tasks like our clients' data, queues, and payments. Review collected by and hosted on G2.com.

Probably could be better at collecting CRM things. So just being able to send emails from it. For example, creating landing pages, those kind of things could be a massive hit. I think we'd get rid of a lot of software that other gyms use. Switching over payments wasn't the easiest thing. I believe you guys took over that task on, but I didn't find it still easy. It changes dates when payments come through, delaying them by a day or two from what it would normally be with, for example, GoCardless. Review collected by and hosted on G2.com.