--- title: TeamUp Reviews meta_title: 'TeamUp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 271 reviews by the users' company size, role or industry to find out how TeamUp works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 271 scale: '5' date_modified: '2026-07-15' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # TeamUp Reviews **Vendor:** DaySmart **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 271 ## About TeamUp TeamUp is the most recommended fitness management software to flexibly manage your fitness business in-person, online, and on-demand. Built and designed to take away the complexity of running your gym, studio, PT, box or club, TeamUp’s all-in-one software offers a robust feature set, detailed reporting, and better membership management to bring all the best parts of your business together. With TeamUp’s free switching service and unlimited support, you’ll have everything you need to set yourself up for success. Easy class and appointment booking management, customer communication automation, customizable mobile apps, and best-in-class payment solutions will keep your members happy, classes full, and your community will thrive. TeamUp makes it simple to manage your customer data, streamline your admin and marketing activities, optimise your sales processes, and stand out from your competition with the best customer experience. With TeamUp you can avoid hefty payments and hidden costs, discover new ways to grow your business, and count on a team that cares about you and your community. ## TeamUp Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of TeamUp, always available to assist and enhance user experience. (4 reviews) - Users value the **quick support and excellent reporting features** of TeamUp, enhancing overall client satisfaction. (2 reviews) - Users value the **ease of use** of TeamUp, appreciating its seamless setup and daily functionality. (2 reviews) - Users praise TeamUp's **reliability** , noting seamless performance and excellent support for their studio management needs. (2 reviews) - Users praise the **quick response speed** of TeamUp's support team, enhancing their overall experience and satisfaction. (2 reviews) - Affordable (1 reviews) - Users appreciate the **simple booking interface** of TeamUp, ensuring easy access and excellent client service. (1 reviews) - Users value the **effective communication** of TeamUp, appreciating responsive support and clear information accessibility. (1 reviews) - Users appreciate the **exceptional support and comprehensive features** , making TeamUp easy to implement and use effectively. (1 reviews) - Feature Updates (1 reviews) **What users dislike:** - Users report a **lack of effective booking management** in TeamUp, making facility reservations challenging. (1 reviews) - Users find the **limited features** of TeamUp can lead to clunky manual adjustments for bulk editing timetables. (1 reviews) - Users express frustration with **poor customer support** , preferring quicker, real-time assistance for resolving issues efficiently. (1 reviews) ## TeamUp Reviews ### 1. Team up review from Boom Fitness **Rating:** 5.0/5.0 stars **Reviewed by:** Roi L. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about TeamUp?** The support is amazing and they are quick to solve issues. Having been with teamup for years I can honestly say it's the best out there for our needs **What do you dislike about TeamUp?** Nothing, they have a fantastic product and I love it. It's so simple and effective. I wish I'd started using it from day one. **What problems is TeamUp solving and how is that benefiting you?** Running my gym easily using team up Linking into boxmate makes life easy too ### 2. TEAM up - PT Database **Rating:** 5.0/5.0 stars **Reviewed by:** Michele S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Great for managing my fitness business, Easy to setup and use. My clients really like it and find it easy to book classes **What do you dislike about TeamUp?** Issue with the app only working for customers, can't make age the system whilst using it **What problems is TeamUp solving and how is that benefiting you?** Allows my clients to easily book and pay for classes which benefits me by making it easy to run the classes ### 3. Brilliant Gym Software **Rating:** 5.0/5.0 stars **Reviewed by:** Eliel W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about TeamUp?** Ease of Use. Great Dashboard, easy-to-use membership options, highly accessible and excellent customer service. 5 starts for Teamup! My clients love the app too and this is super important **What do you dislike about TeamUp?** I didnt dislike anything. Teamup is a great tool to use for your business and you wont look back. Highly customisable too which is a huge plus. I would say what I didnt like but cant think of anything. **What problems is TeamUp solving and how is that benefiting you?** Teamup are solving membership creating, client acquisition, client booking and tracking waiver tracking and signing. It has benefited me as I have all these things in one place now ### 4. Incredibly professional service. Impressed by every member of the team **Rating:** 5.0/5.0 stars **Reviewed by:** Hugh B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about TeamUp?** The people. Easy to use. Professional. Good value **What do you dislike about TeamUp?** Nothing. Everything has been impressive. **What problems is TeamUp solving and how is that benefiting you?** Ease of bookings for clients. Managing our income. **Official Response from Tash Popovic:** > Hey Hugh, What an incredible compliment, thank you for your kind words! Thank you so much for sharing your feedback and experience with TeamUp. We are delighted to hear that you find our easy to use, good value, and that everything has been impressive, this is what we strive for. We appreciate your feedback and time with us. If our customer service team can help with anything, we're always available to assist you. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 5. Simple for clients to use **Rating:** 4.0/5.0 stars **Reviewed by:** Lukas N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Easy and accessible app suitable for all regardless of age or ability to book sessions. **What do you dislike about TeamUp?** It is a little bit old fashioned, there is a lot of potential for it but could do with a lot more features i.e. ability to send push notifiations to clients... **What problems is TeamUp solving and how is that benefiting you?** Gives members flexibility to book sessions that fit in with their lifestyle. **Official Response from James:** > Hey Lukas, Thank you for your recent feedback. I hope you are well. So that you know, we are currently working on better ways for you to communicate with your customers via SMS. This will also include better SMS automation notifications, so watch this space! All the best, James ### 6. Great gym management system **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** It's simple for both management and clients to use **What do you dislike about TeamUp?** Blue writing on grey background is difficult when using on a mobile **Recommendations to others considering TeamUp:** Great to use from both management side and client side **What problems is TeamUp solving and how is that benefiting you?** It's great to have everyone in one place, they can sign up to TeamUp directly from our Facebook page or messages, it's hold all their records securely and has fab reporting **Official Response from James:** > Hey Julie, Thank you for your recent feedback. I hope you are well. :) We've passed your suggestion along to the product team for them to look over your concerns with blue text over a grey background in case it's something we can tweak for a future update. As always, feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. All the best, ### 7. Great, easy to use membership software **Rating:** 5.0/5.0 stars **Reviewed by:** Clare W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about TeamUp?** Having all our business and customer information in one place Being able to integrate other software to automate our business processes **What do you dislike about TeamUp?** We cant't change the purchase page to our branding for it to look like our landing page of the only thing I could comment on **What problems is TeamUp solving and how is that benefiting you?** It helps us automate and streamline our processes **Official Response from James:** > Hey Clare, Thank you for your recent feedback. I hope you are well. Are you OK with reaching out to our support team about this? We would like to see if we can help out with this issue. You can contact us at support@goteamup.com or via the chat icon within your TeamUp account. All the best, ### 8. Such a breath of fresh air! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about TeamUp?** The whole process was pretty seamless. From researching and speaking to someone to see if this was a good fit for us. I wish I'd switched sooner. **What do you dislike about TeamUp?** Nothing major yet. Having recurring sessions would be nice. **What problems is TeamUp solving and how is that benefiting you?** Ease of scheduling clients and tracking. **Official Response from James:** > Hey Jen, Thank you for your recent feedback. I hope you are doing well. We would love to explore your recurring session idea In more detail. This could potentially be managed using our repeating timeslots feature. Please contact us at support@goteamup.com or via the chat icon within your TeamUp account so we can go through this in more detail. All the best, ### 9. Smooth, great customer service. Bright future **Rating:** 3.5/5.0 stars **Reviewed by:** Ben W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** The fact that we can use it for multiple gyms **What do you dislike about TeamUp?** The fact that you can no longer call and speak to someone. That was a huge plus **What problems is TeamUp solving and how is that benefiting you?** End to end admin. It also is a plus that we can link to other app Boxmate **Official Response from James:** > Hey Ben, thank you for your review! Did you know that TeamUp provide co-browsing through live chat? To give you more information on this, co-browsing still allows us to offer audio calls with the added benefit of being paired with us being able to see and annotate on the user's screen. This new support addition has enabled us to be even more efficient than ever before. Next time you need support, please go ahead and access the chat icon within your TeamUp to request this. So that you know, live chat is available from 09:30 -11 pm GTM. ### 10. Great software for running a gym **Rating:** 4.5/5.0 stars **Reviewed by:** Lorenzo F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TeamUp?** It's simple, feature rich and I know what's going on with my business. It does all the main things very well **What do you dislike about TeamUp?** For my martial arts business a grade/rank tracking tool would be great. **What problems is TeamUp solving and how is that benefiting you?** Makes it easy to track payments and student numbers as well as organising classes and seeing attendance. **Official Response from James:** > Hey Lorenzo, Thank you for your recent feedback. We would love to explore your grade/rank tracking tool idea In more detail. Please contact us at support@goteamup.com or via the chat icon within your TeamUp account so we can go through this in more detail. ### 11. User friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Abbie S. | Digital Marketing Apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** TeamUp is very user friendly and easy to use with great UI. The member app is very useful and has helped me level up my business. **What do you dislike about TeamUp?** There's nothing I dislike, but it would be helpful to be able to create a calendar from the app. **What problems is TeamUp solving and how is that benefiting you?** Payments are automated which makes things much easier for both myself and clients and everything is run from one software instead of clicking between multiple for different services. **Official Response from James:** > Hey Abbie, Thank you for your recent feedback. I hope you are well. We would love to explore your calendar creation suggestion in more detail. Please can you contact us at support@goteamup.com or via the chat icon within your TeamUp account so we can understand your requirements better. As always, feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Speak soon! ### 12. Good service but new pricing is too expensive. **Rating:** 1.0/5.0 stars **Reviewed by:** Andrew T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Flexible. Good customer service. Not too bloated. Limited feature creep. **What do you dislike about TeamUp?** New pricing makes service too expensive for smaller businesses. Feels insulting. **What problems is TeamUp solving and how is that benefiting you?** Helps allocate resources better through data. Franchise management. Client management. **Official Response from James:** > Hi there Andrew. Thanks for your review, and glad that the service works for your business. Please reach out to us over pricing and we'll make sure you are on the appropriate tier for your business, we're here to help. You can contact us at support@goteamup.com or via the chat icon within your TeamUp account. All the best, ### 13. Helpful tool to run a small business **Rating:** 4.0/5.0 stars **Reviewed by:** Radek P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about TeamUp?** Ability to run reports and billing cycles **What do you dislike about TeamUp?** Inability to send mail directly to customers **What problems is TeamUp solving and how is that benefiting you?** Helped with setting up the refferal scheme **Official Response from James:** > Hey Radek, Thank you for your recent feedback. I hope you are doing well. Regarding your direct email feature request, we have passed your suggestion along to the product team for them to review in case it's something they can implement in the future. As always, feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. All the best, ### 14. Very good interface and decent reports **Rating:** 4.5/5.0 stars **Reviewed by:** Charles B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TeamUp?** We like the ease of use and the integration to other apps **What do you dislike about TeamUp?** Sometimes it's hard to find a report you're looking for **What problems is TeamUp solving and how is that benefiting you?** Payment management and collection and class scheduling **Official Response from James:** > Hey Charles, Thank you for reaching out! Did you know that TeamUp provides co-browsing through live chat? To give you more information on this, co-browsing still allows us to offer audio calls with the added benefit of being paired with us being able to see and annotate on the user's screen. Next time you need support or are looking for a specific report, please access the chat icon within your TeamUp to request this. So that you know, live chat is available from 09:30 -10 pm GTM. ### 15. Works well for our business **Rating:** 4.5/5.0 stars **Reviewed by:** moritz n. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Integration of timetable, waivers + payments **What do you dislike about TeamUp?** Need more workshops to understand the use of all features. **What problems is TeamUp solving and how is that benefiting you?** Managing timetable **Official Response from James:** > Hey Moritz, Thank you for your recent feedback. I hope you are doing well. Did you know we recently introduced a weekly webinar session to cover this type of stuff? For example, a few weeks back, we had a live walkthrough of our new Pay Rates feature and recent Instructor Hour/Pay Rates report. We also did a Q&A at the end! So that you know, we're going to have a webinar page with all the past and upcoming webinars so people can watch past ones and sign up for future ones. :) We also have a comprehensive support knowledge base with lots of great resources; https://support.goteamup.com/ Please, give us a shout if you have any questions. You can reach us at support@goteamup.com or via the chat icon within your TeamUp account. All the best, ### 16. Essential to my business **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about TeamUp?** I like how everything is so user-friendly. TeamUp is pretty much my one-stop shop for running my whole business. I run a yoga studio with completely online booking and I couldn't do it without TeamUp. It also integrates with Mailchimp in a very intuitive way- which I use alongside TeamUp regularly. I've had a few queries along the way and they have been very hands-on in helping me get to the bottom of my questions. **What do you dislike about TeamUp?** There is very little I dislike about TeamUp. The only thing I can think of is that I feel I might personally not be using the software to its full potential as I am just a solo small business owner. No complaints from me! **Recommendations to others considering TeamUp:** It's the whole package. I honestly can't fault it. Any issues I've had have been dealt with quickly. **What problems is TeamUp solving and how is that benefiting you?** My whole business pretty much lives on TeamUp. One that I am particularly excited about at the moment is the fact that I can run reports on the class attendances- so when it comes to changing the timetable, I am working with objective facts as opposed to feelings and impressions. It can give me confidence in my decisions as well as give insights into teacher performance and customer behaviour. ### 17. Team Up has helped us keep track of our 350 members. **Rating:** 5.0/5.0 stars **Reviewed by:** Claire P. | Personal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about TeamUp?** Thanks so TeamUp we can now schedule our 25 weekly classes and know who will be attending each class, prior to this we did it manually! We no longer need to chase members for payments as TeamUp blocks members from booking classes if their payments bounce, this saves us a lot of admin time. Families can book in one place which is easier for parents. **What do you dislike about TeamUp?** There isn't a back end 'note' section for each member which would be really helpful for us. It would be good if we could amend the wait list to make the decision who attends first rather than the system adding them in the booking order. **Recommendations to others considering TeamUp:** If you need to manage members, classes and accounts this softwear is great! **What problems is TeamUp solving and how is that benefiting you?** A lot of our classes now sell out and our members can enter a wait list rather than making other plans to not attend. We've sold pretty much all of our admin probelms. ### 18. Great people, good system **Rating:** 5.0/5.0 stars **Reviewed by:** paul a. | pilates instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamUp?** Customer services are excellent and they were there for me throughout the Covid Pandemic. They were very proactive with covid guidance, business ideas, promoting Zoom classes and linking them extremely fast to their booking system. They also allowed me to take a payment holiday, park my booking system when I was closed and kept my account with all of the customer data for when we reopened. This is why I am very loyal to them now. **What do you dislike about TeamUp?** I run courses not classes, it's not as user-friendly, and intuitive as it could be. Once you know it's ok but not easy for some clients. **Recommendations to others considering TeamUp:** Try it with their free trial and see if you like it. The customer services will then load all of your customers and emails so it is hassle-free. **What problems is TeamUp solving and how is that benefiting you?** Substantial reduction in admin time and an instant database of emergency numbers for clients on my phone if ever needed ### 19. Head Coach **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about TeamUp?** - How you can see who is booked in and any ailments - Ease of log in - Desktop is simple and easy to use **What do you dislike about TeamUp?** - App is clunky - Personalisation function - Needs more functions to track members progress etc **What problems is TeamUp solving and how is that benefiting you?** - Membership booking classes - Schedulting timetable **Official Response from James:** > Hi Jamie, Thank you for your feedback on TeamUp! We appreciate your input and are pleased to hear that you benefit from the platform's features. We understand that there are areas where we need to improve, and we apologise for any inconvenience you may have experienced due to the app's clunkiness or lack of functionality in certain areas. We truly value your feedback and are actively working to enhance these aspects to provide a smoother and more personalized experience for all users. Could you contact us via support@goteamup.com so we can discuss your ideas and suggestions in greater detail? We would love to explore this more with you. Thank you once again for sharing your feedback with us. All the best, ### 20. Excellent customer service and makes doing business easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Shivani K. | Owner of the business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamUp?** Team up has helped to make running my business with ease . I like theoptions I have on the platform that makes my life better to run a business. **What do you dislike about TeamUp?** I am happy with whatever I have with the system **What problems is TeamUp solving and how is that benefiting you?** zoom integration, less admin as people can sign in and purchase memberships by themselves. ### 21. Excellent piece of software, invaluable to my business **Rating:** 5.0/5.0 stars **Reviewed by:** Jane G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about TeamUp?** Teamup saves me so much admin time as it automates tasks like class reminder emails, booking people on and off classes and following up new starters after their first class. It also manages all my customers subscriptions, allows me to take payment by card or DD and has allowed me much more flexibility is setting up different memberships and offers. It also reports the billable hours each of my instructors has carried out so I know how many classes I am paying them for each month. **What do you dislike about TeamUp?** There aren't really any downsides to using teamup. Initially I thought it was a bit expensive, but when I compared it to the cost of paying someone to do the admin tasks which teamup automates I realised that it was actually very good value. **What problems is TeamUp solving and how is that benefiting you?** It has saved me around 10 hours a week in admin time through automating many processes. It ensures all customer subscriptions are paid and flags up if there is a payment problem. It makes class registers much easier to keep and share. It gives me a good handle on my financials. ### 22. My clients love TeamUp **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Fitness Instructor/Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about TeamUp?** My clients find TeamUp and the TeamUp members app really easy to use. They find it easy to book classes and I don't get hassled with questions. There is a lot of automation available which is a huge time saver and I can quickly check up on what's happening financially. I like that I can easily download email addresses and other info to create a custom mailing list. Their tech support is excellent if I have any questions or issues. **What do you dislike about TeamUp?** It's quite expensive compared to other products. Sometimes when clients book a class on the app they have just bought a pass, rather than booking the session, which can cause some confusion. **Recommendations to others considering TeamUp:** Great system if you want to easily be able to manage your memberships and bookings. It's easily customisable to create all the membership packages and options that you want. **What problems is TeamUp solving and how is that benefiting you?** I save large amounts of time on admin and client tracking. It easy to see what is happening in my business and make informed decisions. ### 23. Great service, made running my business smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie L. | Pole instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about TeamUp?** The team are helpful, and are super responsive. I like the dashboard and that all of the features are included within my subscription. I haven't tried other software, but this was the top recommended. **What do you dislike about TeamUp?** The only downside for me is that I run my courses in 4-week blocks that run every month regularly. The system doesn't quite fit to my needs in this way, but I've found some workarounds. however, it means that people can't book themselves as a recurring member without it prorating their fee. I have to have 2 separate memberships, and then put them manually on afterward. I can't bulk edit classes - sometimes I need to change the names of classes/put extra info in. I have to do it one by one which is quite time consuming. **Recommendations to others considering TeamUp:** use the Try it out for free offer. Give it time to understand the platform - book in for calls and make the most of the team. play around with the system to get used to it. **What problems is TeamUp solving and how is that benefiting you?** - easier to keep all paperwork online and in one place (i was using other software for this before) - Bulk changing payments is amazing - seeing unpaid invoices, which reduces my admin - adding credit to accounts (would be great to have an expiry date for these as an option) ### 24. The best thing since sliced bread! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne W. | Dance Fitness Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** Team Up makes my life so much easier. It has minimised the paperwork involved in signing up members with all its online forms and payments. It feels safe for clients and for me. No more FB or text messages about cancellations and rescheduling. Clients feel in control of booking and cancelling their own classes, without needing to let me know. I also love the 'On Demand' content I can provide to my clients. No more emailing clients with videos of our classes. I just upload them to the 'On Demand' section and they are there for the clients to find themselves. **What do you dislike about TeamUp?** There isn't much I don't love about Team Up. Clients have mentioned that the 'On Demand' content would be better ordered with the most current video at the top of the list, rather than in alphabetic order. However, you can set up the videos with filters so that clients can search for videos with keywords. **Recommendations to others considering TeamUp:** It's a no brainer! Its features make life much easier! AND the technical support is top-notch! **What problems is TeamUp solving and how is that benefiting you?** I was having to pay an admin assistant to input a lot of paperwork into the old system I had. My admin costs have dramatically decreased because I no longer need any help with the Team Up system. Clients either join by using an online link and do all the admin themselves, or I can enter their details and send them an invite with minimal effort. Payments are slick and safe. Memberships are easy to cancel or to 'skip' for a month. I feel confident that my system is working well in the background of my business. The Team Up interface is professional and easy to use for all involved. It makes a good impression on my clients. ### 25. Great functionality, customer support and value for money. **Rating:** 5.0/5.0 stars **Reviewed by:** Imogen L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about TeamUp?** its got all the features I need and its good value **What do you dislike about TeamUp?** The reporting is not as comprehensive as I would like **Recommendations to others considering TeamUp:** The notification emails have great functionality - far better than MindBody in my opinion, although for some of the messages its not 100% clear what you are sending (ie it tells you there is a merge tag but doesnt say what the merge tag says). Its much better value for money than MB and also uses stripe and GoCardless so the transaction fees are cheaper too. The switch from MB to TeamUp was easy. The support team do most stuff for you. The reports are not as comprehensive as MB and I do miss that a little bit but you can find most important stuff out with a bit of digging. The Zoom integration works great and makes it very easy to run online classes at the same time as in person classes. The app for members is super intuitive (more so than MB in my opinion) The booking process for members is not so intuitive and occasionally some less techy members struggle with this. Members can do more of their own account management and can process their own upgrades, downgrades and cancellations (if you choose), which saves time. The support team are great. It seems like they are constantly making improvements and genuinely listen to customer feedback - I do feel heard with TeamUp. Refunds are a bit complicated with GoCardless who have a week long fraud prevention thing now before you can process a refund. So it feels like you are making customers wait a really long time before they can be refunded and there is no way to process the refund until this time is up so you have to just wait and set a reminder to do it rather than being able to just refund - this is a bit annoying. **What problems is TeamUp solving and how is that benefiting you?** holding online and in-person classes simultaneously, collecting payments is easy, the pre-and post class notifcations help close sales and mean more people arrive ### 26. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about TeamUp?** TeamUp is simple to use for business and for customers too. Very good customer service any time I have a question, which has been particularly helpful with many changes during the last 2 pandemic years. **What do you dislike about TeamUp?** Integrations can be moderately complex and take a bit of time to initially set up, however this is also the same with competitor products which I've experienced, and TeamUps' user guides are thorough and straightforward to follow. **Recommendations to others considering TeamUp:** Book a call in with their team and see if they meet your requirements - talk to them! They're friendly and approachable. If they do what you need, you absolutely won't regret your decision. **What problems is TeamUp solving and how is that benefiting you?** Hosting our online offering, bookings for group training and 1-2-1s both online and in-person, allowing customers to manage accounts to minimise staff time spent. Customer app reduces wasted staff admin time. ### 27. Flexible and always available to help **Rating:** 3.0/5.0 stars **Reviewed by:** Sam E. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about TeamUp?** There is a lot of flexibility in the system, meaning you can personalise it to your business and services. The team are almost always on hand to help with any questions or changes you'd like to make. **What do you dislike about TeamUp?** Despite the flexibility, the customisation of the aesthetics is quite limited. Some of my clients also go to other businesses that use teamup and they have to use a different login for each. A 'switch business' button would be ideal. **Recommendations to others considering TeamUp:** They have an integrated payment system, but no facility for storing programmes. The customer's notes section is very basic, so you'll probably end up storing some data elsewhere **What problems is TeamUp solving and how is that benefiting you?** I dread to think of the Admin time required if we did it all on paper, not to mention data protection. My clients can surf my timetable effortlessly and change their appointments round with just a few clicks. All I have to do is look at my upcoming schedule on the dashboard to keep up. ### 28. High quality versatile booking system **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Running coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about TeamUp?** It's the versatility of Team Up that I like best - which is the very reason I chose it. As a coach who works with both individuals and groups in a wide variety of locations, I wanted a system that could cater for these - and more. Team Up allows me to set up whatever combinations I need. It offers a fantastic range of options when it comes to taking payments too. The help and support behind Team Up are excellent - whenever I have had a query, I've received assistance very promptly. I like the fact that my clients like Team Up too - it's easy for them to access and use. I'm often asked if I have someone behind the scenes doing my admin work for me but my answer is always no, I don't need to! Team Up is my admin assistant and it does a cracking job! **What do you dislike about TeamUp?** There's very little I dislike about Team Up. If I had to pick one thing, it's that there is so much choice in how to set things up on Team Up that it can be a bit overwhelming, and sometimes the support guides don't quite have the answer I need. But that's pretty minor really! **What problems is TeamUp solving and how is that benefiting you?** * having a system where people can book themselves on without having to contact me * having a system where people can pay (and have choices in how to pay) without having to ask for bank details * having a system where clients are sent reminders ahead of their booking slots All of the above are saving me time, money and aggro! ### 29. The best business tool **Rating:** 5.0/5.0 stars **Reviewed by:** Graham L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TeamUp?** Easy to use for trainers and clients. Saves time. In depth reports of class attendances and current members. **What do you dislike about TeamUp?** As of yet I haven't experienced any downsides **What problems is TeamUp solving and how is that benefiting you?** Keeps a track of class attendances. Recurring payments for memberships. In depth reports allowing me to manage busienss better. ### 30. Fantastic CRM...have been using it for years now **Rating:** 5.0/5.0 stars **Reviewed by:** Gary R. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamUp?** I like the functionality of Team Up. It **What do you dislike about TeamUp?** makes everything very easy to use, from taking payments, creating sessions, managing client memberships and event providing training for clients. It keeps getting better too as the software developers keep adding more functions to an already great platform. It's very reasonably priced too and scales with your business. I wouldn't use any other system. **Recommendations to others considering TeamUp:** go for it. Team Up does practically everything you need for a gym and more. It has great customer service and they will help you with any transfer of details from any other CRM. You have nothing to lose. **What problems is TeamUp solving and how is that benefiting you?** Client management, memberships, payments and session scheduling, which are always the biggest headache. Yhis allows our team to focus more time to the clients, getting better results and making the whole experience better all round. ### 31. Great Gym Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Caz D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about TeamUp?** Its great for both coaches & members to use **What do you dislike about TeamUp?** Wish you could filter out ex members from certain elements such as birthday reminders or session count reports **What problems is TeamUp solving and how is that benefiting you?** The whole package from sign up to membership to session booking & attendance **Official Response from James:** > Hey Caz, Thank you for reaching out! And thank you for your recent feedback. This is a great idea! I'd be happy to pass your suggestion along to the product team for them to review, in case it's something they might be able to implement in the future. All the best, ### 32. Massively improved business cash flow **Rating:** 4.0/5.0 stars **Reviewed by:** Adele A. | 2018 Cohort, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about TeamUp?** TeamUp automates customer bookings and payments in a way that has made my clients more serious about booking and attending classes and also taken all the hit-and-miss and chasing out of payments. The reporting and support are excellent and the pricing, on a scaled business, very fair. **What do you dislike about TeamUp?** If I want to monetise my OD classes I will need to do so on another service, which is frustrating since I want to do everything on TeamUp. I have hundreds of OD classes but can only bundle them into memberships, can't sell per class, which a lot of competitor software reporting allows. **What problems is TeamUp solving and how is that benefiting you?** I had clients paying by bank transfer which was an admin nightmare. Also when we got busier, having a booking system became essential and TeamUp does that really well. ### 33. TeamUp with TeamUp **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** The UX is great on TeamUp, very easy to adopt and navigate the different menu options. Ability to action things in bulk. Saves me huge amounts of time on admin as it handles a lot of the heavy lifting for me. **What do you dislike about TeamUp?** There's not anything that I dislike to be honest. I've recommended it to a few other club owners I know and some have them have taken it up. Worthwhile to consider. **Recommendations to others considering TeamUp:** Give it a try and see for yourself. I think they still offer a free trial. You'll love it **What problems is TeamUp solving and how is that benefiting you?** There are only so many hours in a day, I'm a very busy person and I still want family time and the end of it all. TeamUp takes the strain out of running my club, chasing direct debits, booking people on or off classes, handling paperwork etc. ### 34. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** jack s. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TeamUp?** Team up is easy to use and clients love it **What do you dislike about TeamUp?** Maybe a bit more of an expansive sms service? more notifications **What problems is TeamUp solving and how is that benefiting you?** Letting us put events and training sessions on for cleints to book onto easily **Official Response from James:** > Hey Jack, Thank you for your recent feedback. I hope you are well. So that you know, we are currently working on better ways for you to communicate with your customers via SMS. This will also include better SMS automation notifications, so watch this space! ### 35. Invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan H. | Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** I like the billing and booking feature allows me to keep a clear track of finances memberships in session counts I also really like how easy the software is to use for both myself and clients **What do you dislike about TeamUp?** For any memberships that aren't in use anymore they can't be deleted they can only be archived it's not a massive problem but personally I just like things to be out the way if I know that I'm never gonna use them again **Recommendations to others considering TeamUp:** If you're a personal trainer doing either one-to-one or group training sessions then this is a no brainer for keeping a track of the finances client bookings and client sessions **What problems is TeamUp solving and how is that benefiting you?** Keeping my Billing organised as well as clients memberships and if you do any group training sessions it makes automating peoples session booking incredibly easy ### 36. The setup was so easy and nothing a problem for the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Ease of use and flexibility and helpful support team. **What do you dislike about TeamUp?** Nothing really the team were very supportive. **What problems is TeamUp solving and how is that benefiting you?** Booking sessions instead of managing via a google document manually. ### 37. The BEST Customer service your ever have! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie B. | owner mindset bootcamp, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about TeamUp?** The Team! They are amazing always so helpful friendly and they always call you back when they say they are going to which is rare these days. **What do you dislike about TeamUp?** A bit behind with fast-emerging technology. Some things it cant do yet! but they are on it! and I am hopeful that they will soon be able to offer all the solutions i need for my growing business. **Recommendations to others considering TeamUp:** If your looking for a all-round studio/Personal training software that is easy to use but has a great telephone-based customer services teamlook no further! I struggle with Tech hense i wanted to speak to a human and you can speak to the wonderful Team Up Team at pretty much any time and they ALWAYS call you back! **What problems is TeamUp solving and how is that benefiting you?** My Customers find it easy to use. ### 38. Amazing and very supportive **Rating:** 4.5/5.0 stars **Reviewed by:** Siobhan H. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about TeamUp?** Having everything in one place and that it is accessible and easy to use especially the on demand section for my clients. I have never used anyone else and this is my first experience ! **What do you dislike about TeamUp?** Nothing I love TeamUp and haven't got anything to compare it to myself and other licensees of a franchise use TeamUp and it is super helpful .no improvements needed **Recommendations to others considering TeamUp:** Easy to use and full support given when needed . Quick responses to queries . **What problems is TeamUp solving and how is that benefiting you?** On demand when ladies can't get to a class they can use the video demos and tutorials .yes I am more productive and I have everything I need on TeamUp and my business has grown ### 39. Superb Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Yoga Studio Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** The helpdesk - they really know how to communicate and deal with setup issues in a calm and considered way. They helped me transfer my clients and data over easily. **What do you dislike about TeamUp?** It's not as cheap as other products but it is flexible according to how many clients sign up and it does take a lot of the admin work out of the day today. I'd like a better dashboard for clients with access to their recordings - but they are always working on things so it will probably happen! **What problems is TeamUp solving and how is that benefiting you?** I have an integrated calendar on my website that looks great and is easy to use. Clients also can download the app and manage their own bookings, cancellations, refunds etc etc. ### 40. TeamUp is a great membership and class booking management system **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca M. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** TeamUp makes the process of managing memberships and scheduling classes very efficient. We use TeamUp for selling multiple different services including free tasters, inductions, drops ins, class packs, and monthly memberships. We also use TeamUp to sell products such as merch and event tickets. Once a customer has a TeamUp account with us we can easily move them through our sales funnel from free taster to inductions to monthly membership. Our class schedule is ever-evolving and I can quickly edit the class schedule to add/remove class and induction slots when required. The TeamUp customer service is very good, I always get a helpful response to any query. In addition, the integration of TeamUp with BoxMate is a massive selling point. BoxMate is an invaluable member engagement and retention tool. **What do you dislike about TeamUp?** We have a lot of part-time coaches and often our coaching hours change. Changing class coaches on TeamUp is very time-consuming when needing to change a lot each week, so I don't use TeamUp for coaching schedules. **Recommendations to others considering TeamUp:** If you're a coaching gym, e.g. CrossFit, go for TeamUp + BoxMate. **What problems is TeamUp solving and how is that benefiting you?** We have used TeamUp since day one of opening our gym, so problems such as membership processing and class booking have never been an issue for us. A lot of other problem solving has come through the use of BoxMate integrated with TeamUp (e.g. programme sharing, score tracking, member engagement etc.) ### 41. Easy to use and the best class booking system I’ve used **Rating:** 4.0/5.0 stars **Reviewed by:** Alison N. | Y, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2022 **What do you like best about TeamUp?** I've used a few different booking systems for classes and I've found them either complicated or not able to do what you want them to do. Team up is versatile and easy to use. You can also sync it nicely with Zoom which works really well and also offer on demand classes via Zoom or Vimeo. **What do you dislike about TeamUp?** It would be good if it could offer clinic bookings for treatments with notes etc **What problems is TeamUp solving and how is that benefiting you?** Providing on demand options for classes, monthly memberships, class passes, Zoom syncing and 1:1 scheduling. It's great at keeping track of when customers have been to classes, how many classes they have used out of their passes etc. ### 42. Team Up review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** It has stream lined our business and great easy use for all our customers with access to their personal accounts and easy for them to change amend. easy access to the Team up customer serv ice if you have an issue to resolve with great quick response **What do you dislike about TeamUp?** We have asked for a few things to be added/included but have found this format didn't work for team up slightly disappointing but nothing major fro our business. **Recommendations to others considering TeamUp:** Do your research and just ensure this is the right fit for you and what you want - lots of work for it not to be the best fit :) **What problems is TeamUp solving and how is that benefiting you?** Customer payments are much more easily managed for us and getting information to them is also quite simple once everything is set up. takes time to get it right but once there plain sailing all the way :) ### 43. Over 10 years with TeamUp **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan T. | Managing director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about TeamUp?** The integration with our website, any price changes or timetable changes take seconds on the website and get automatically updated on the website. The customer support is also fast. **What do you dislike about TeamUp?** There's not much to dislike, they adapted well during COVID to make things like zoom and bulk membership edits really quick and easy to do. I still probably don't use it to its full potential. **What problems is TeamUp solving and how is that benefiting you?** Quick easy payment system for members, easy to track how active members are in the classes attendances. I should definitely use the reports more as I have no doubt it has valuable information I can use within my business. ### 44. Highly recommended Team Up **Rating:** 4.5/5.0 stars **Reviewed by:** Tim K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about TeamUp?** Extremely user friendly from a management standpoint and very flexible in creating different membership and payment options for clients **What do you dislike about TeamUp?** The design of the consumer facing web browser could do with refreshing **Recommendations to others considering TeamUp:** Team Up is an extremely user friendly management system, but they have also put a lot of time and effort into creating a system that is flexible enough for the needs of each individual business. **What problems is TeamUp solving and how is that benefiting you?** Easily being able to manage our class schedule and being able to take online payments through the team up platform are the 2 biggest positives ### 45. Great software, reliable and helpful support **Rating:** 4.5/5.0 stars **Reviewed by:** Aidan L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TeamUp?** I like the fact that the software is intuitive and has an easy to use UI/UX. It's reliable, and doesn't have many, if any bugs. And if there is a problem, the team are always on hand to help at a fast pace via phone or chat. **What do you dislike about TeamUp?** The consumer app could do with a lot of improvement, and seems to be behind what competitors may offer. I.e. It would be great if they had a store within the app, and other admin/profile management features for customers. The store functionality could improve, the main thing being the ability to have items be backordered. **What problems is TeamUp solving and how is that benefiting you?** We are using TeamUp to operate our Martial Arts School, and it does a great job at helping us to manage our income, reporting, attendance tracking, stock assignment of items, and some other bits too, ### 46. Save yourself valuable time every month **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about TeamUp?** Having everything all in one place. We used to spend days chasing payment every month crosschecking statements and spreadsheets now it's all done automatically and with such ease. **What do you dislike about TeamUp?** The only feature we dislike is that the store feature is not available on the customer app. You have to log in via a web browser to be able to view it. This has cost us sales in the past which has a big impact on our profitability **Recommendations to others considering TeamUp:** Best thing we did, wouldn't look back **What problems is TeamUp solving and how is that benefiting you?** The best adddition has been the OnDemand feature. We needed a way to help students practice at home and this was perfect and so many students have said how easy it is to use. We have plans to expand our content for this in the near future and can't wait. ### 47. Easy to use, fantastic customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about TeamUp?** This is a fantastic booking system with a fair pricing policy, extensive reporting options and the ability to customise your customer signup forms. The customer service is friendly and helpful way beyond the initial setup time. Highly recommended. **What do you dislike about TeamUp?** Some of our customers struggle with the registration process, particularly if they're setting up for a child. That said, once they're in even the most hesitant users are happy to book classes using the app. **Recommendations to others considering TeamUp:** I'd say hop on to a call with the support team to discuss your requirements! **What problems is TeamUp solving and how is that benefiting you?** Our booking process was entirely paper based, with a high volume of data entry required to manage reporting requirements. TeamUp hands a high percentage of this work over to customers, who can sign themselves in and book classes with ease. ### 48. Great software for running a CrossFit box **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TeamUp?** The layout is clean and easy to navigate plus the calendar is also well laid out so you can see the week ahead nice and easily. Memberships are easy to manage and see exactly what's going on. **What do you dislike about TeamUp?** As we have many coaches that work varying class times each week it isn't really quick to allocate them - Being able to allocate them directly from the calendar screen with a simple drop down to select their name from that class time would be a huge time saver for us. **What problems is TeamUp solving and how is that benefiting you?** We no longer have to run spreadsheets to track memberships plus we used to have people transferring us cash in to our bank so it's way better having this processed and managed by the system each month. ### 49. Prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Shennon S. | Studio Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about TeamUp?** Prompt, precise and nothing is too much of a trouble when over the phone. There are check backs too. This helps when I'm busy and tend to forget, the check backs are fab reminders. **What do you dislike about TeamUp?** Can't get my answers instantly. lol BUT quick enough. We tend to expect instant results these days so making me wait is not a bad thing. (It was mandatory to leave feedback hence I had to write something. lol **What problems is TeamUp solving and how is that benefiting you?** optimising the tools available in teamUp to make things easier for me(business owner) ### 50. Makes life easier for your members and you! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about TeamUp?** Being able to track the activity levels of our members so that we can support them if they're slipping. Knowing how many people to expect at each session is important for planning too! **What do you dislike about TeamUp?** Nothing really. It's all very simple and easy-to-use. If we've had any issues in the past they're usually user errors and we get the support we need to rectify them straight away. **What problems is TeamUp solving and how is that benefiting you?** Manging payments really. We used to do manual invoicing each month and it was such a pain! This way, the collection of payments is automatic which saves us a lot of time. ## TeamUp Discussions - [Can i make member notes in the back end which members can't see?](https://www.g2.com/discussions/can-i-make-member-notes-in-the-back-end-which-members-can-t-see) - 1 comment, 1 upvote - [View TeamUp pricing details and edition comparison](https://www.g2.com/products/teamup/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+07%3A16%3A42+-0500&secure%5Bsession_id%5D=6b20937f-04e0-4fad-9e5d-197c429a3b55&secure%5Btoken%5D=e4c967d71d61bdc7c0688d0d4eb1d374101aba58d2545daf1daab5c5ae185d64&format=llm_user) ## TeamUp Integrations - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## TeamUp Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Reporting - Nutrition Tools **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top TeamUp Alternatives - [PushPress](https://www.g2.com/products/pushpress/reviews) - 4.8/5.0 (194 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (499 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews)