# TeamUp Reviews **Vendor:** DaySmart **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 269 ## About TeamUp TeamUp is the most recommended fitness management software to flexibly manage your fitness business in-person, online, and on-demand. Built and designed to take away the complexity of running your gym, studio, PT, box or club, TeamUp’s all-in-one software offers a robust feature set, detailed reporting, and better membership management to bring all the best parts of your business together. With TeamUp’s free switching service and unlimited support, you’ll have everything you need to set yourself up for success. Easy class and appointment booking management, customer communication automation, customizable mobile apps, and best-in-class payment solutions will keep your members happy, classes full, and your community will thrive. TeamUp makes it simple to manage your customer data, streamline your admin and marketing activities, optimise your sales processes, and stand out from your competition with the best customer experience. With TeamUp you can avoid hefty payments and hidden costs, discover new ways to grow your business, and count on a team that cares about you and your community. ## TeamUp Pros & Cons **What users like:** - Users highly value the **responsive customer support** of TeamUp, often finding timely assistance and helpful features. (4 reviews) - Users value the **quick support and excellent reporting features** of TeamUp, enhancing overall client satisfaction. (2 reviews) - Users appreciate the **ease of use** of TeamUp, finding it perfect for both personal and customer interaction. (2 reviews) - Users rave about TeamUp's **reliability** , enjoying seamless performance and consistent support for their business needs. (2 reviews) - Users commend the **quick response speed** of TeamUp's support team, enhancing customer satisfaction and engagement. (2 reviews) - Affordable (1 reviews) - Users appreciate the **simple booking interface** of TeamUp, ensuring easy access and excellent client service. (1 reviews) - Users value the **effective communication** of TeamUp, appreciating responsive support and clear information accessibility. (1 reviews) - Users appreciate the **exceptional support and comprehensive features** , making TeamUp easy to implement and use effectively. (1 reviews) - Feature Updates (1 reviews) **What users dislike:** - Users face challenges with **booking issues** in TeamUp, hindering the effective management of facility reservations. (1 reviews) - Users find the **interface clunky** during bulk editing, leading to an inconvenience in modifying timetables. (1 reviews) - Users express frustration over **poor customer support** , preferring immediate assistance for quick issue resolution instead of delays. (1 reviews) ## TeamUp Reviews ### 1. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah K. | Head coach, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** Very easy system to navigate. Incredible support setting up, resources are great! **What do you dislike about TeamUp?** Cost, no app access for business - only members. **What problems is TeamUp solving and how is that benefiting you?** Bookings, member management, memberships **Official Response from Jack Toibin:** > Hey Hannah 👋 Thank you for sharing your experience with TeamUp! We're delighted to hear that you find our system very easy to navigate and that you've received incredible support during setup. Providing excellent resources and support is crucial for us, so we're thrilled that they have been beneficial for you. We appreciate your feedback regarding the cost and app access. Your input is important to us as we continuously evaluate our pricing structure and features. While we currently focus on providing app access for members, we're always looking to improve our platform based on user feedback. It's wonderful to know that TeamUp is solving your challenges with bookings, member management, and memberships. Streamlining these processes and enhancing efficiency for your business is our goal, and we're pleased to hear that TeamUp is delivering those benefits. Thank you again for your valuable feedback and for choosing TeamUp. If you have any more suggestions or if there's anything else we can assist you with, please feel free to reach out. Kind Regards, Jack ### 2. Integration Partner For Nearly 10 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Danny R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about TeamUp?** TeamUp is extremely easy to use at the same time as being very feature-rich. BoxMate integrates with TeamUp providing a seamless experience for members and the support we receive from their team is second to none. **What do you dislike about TeamUp?** Occasionally feature limitations in the API need adding to but the team are fast to respond and always welcome suggestions! **What problems is TeamUp solving and how is that benefiting you?** TeamUp provides gyms a full featured platform to easily manage their customers, memberships, schedules and more. **Official Response from Estefanie Govea:** > Dear Danny, We are so happy to read this glowing review! We appreciate you taking the time to review TeamUp and shedding light on how easy it is to use as well as highlighting our feature set. We are continuously working on our product to help partners like you – API Integrations are high on our priority list this year so we welcome any future feedback you may have. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 3. Very versatile, intuitive and adaptable to clients specificities **Rating:** 5.0/5.0 stars **Reviewed by:** Keight L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about TeamUp?** The degree in which you can cusomize and tailor things to fit your specific brand and needs. **What do you dislike about TeamUp?** It is a bit daunting to navigate without the help of a teamup team member doing the video call to show you how it works..but i honestly don't think that's really a bad thing? **What problems is TeamUp solving and how is that benefiting you?** Being able to cutomize different sessions and deals etc. It really is very versitille to the business' specific needs. **Official Response from Estefanie Govea:** > Dear Keight, Thank you for sharing your feedback on TeamUp! We're glad to hear that our platform's customization options have been a standout feature for you. We appreciate your feedback on navigation. While it might seem daunting at first, we are here to support you every step of the way! Our team is always available for video calls to assist you. It's great to hear that TeamUp is helping you customize sessions and deals to fit your business needs perfectly. Versatility is key, and we're thrilled to be able to provide that for you. Thanks again for choosing TeamUp! Kindly, Estefanie ### 4. Easy and user friendly app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TeamUp?** I can see exactly what i have booked and what options i have. CHanging settings is straightforward too and it it easy to navigate **What do you dislike about TeamUp?** Nothing yet has been difficult or frustrating yet. It's easier on the laptop than the app but I'm used to it now **What problems is TeamUp solving and how is that benefiting you?** Ease of booking people in and seeing who is coming so I can plan the session appropriately **Official Response from Estefanie Govea:** > Dear User, Thank you for leaving us this review. We appreciate you taking the time to mention that our product is easy to use and user friendly. We especially appreciate you letting us know that nothing has been challenging or frustrating so far! If you ever do encounter any issues you can reach out to us via email at support@goteamup.com, we cover support 7 days a week! :) Kindly, Estefanie ### 5. Fantastic Software for a CrossFit Gym **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about TeamUp?** The dashboard is very intuitive and gives a lot of information **What do you dislike about TeamUp?** I would like more options for messaging clients **What problems is TeamUp solving and how is that benefiting you?** Membership management and payments **Official Response from Brendan Roos:** > Hey Andrew👋, Thank you for your fantastic review! 😊 We're thrilled to hear that you find our dashboard intuitive and informative. It's great to know that TeamUp is helping you with membership management and payments at your CrossFit gym. We also appreciate your feedback about messaging options and are always looking for ways to improve. Your input helps us grow and serve you better. Thank you for your support! Kind regards, Brendan ### 6. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya W. | Trainer/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** The support you get from the staff. Easy to use even if you're not very technical like myself I can still work my way around it. **What do you dislike about TeamUp?** There could be more filters for some of the reports. **What problems is TeamUp solving and how is that benefiting you?** Making payments to staff easier by using the instructor hours section. Being able to see when members are slipping away. **Official Response from Brendan Roos:** > Hi Tanya👋, Thank you so much for your kind words! 🌟 We're thrilled to hear that our customer service has made a positive impact on your experience. It's fantastic to know that you find TeamUp easy to use, even without a technical background. We're always here to help and make your fitness management as smooth as possible. Keep up the great work! Kind regards, Brendan ### 7. Great Support Whenever You Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TeamUp?** The step by step set up and the constant support you receive from all the team members at TeamUp. **What do you dislike about TeamUp?** The fact that you cannot move a start date of a single recurring block of sessions once you've set them up. You have to delete them and start again. **What problems is TeamUp solving and how is that benefiting you?** Managing memberships, accounts in and out. Retention of clients and making sure interactions are always kept up **Official Response from Estefanie Govea:** > Hi Nathan, Thank you for leaving us this great review! We are happy to hear that our customer support is helpful to you and that you have found the set up practical. We appreciate you taking the time to leave this feedback. I´ve passed it along to our product team. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 8. Easy to do business with **Rating:** 5.0/5.0 stars **Reviewed by:** Jim T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about TeamUp?** My mantra is fast, quick, easy, friendly and TeamUp clicks all the boxes. I particularlylike thier apporach to client education **What do you dislike about TeamUp?** No downside, I'd like to see TeamUp recognized as the global barnd leader. They are deserving **What problems is TeamUp solving and how is that benefiting you?** Being a global company is highly beneficial, plus it's always a friendly conversation. **Official Response from Brendan Roos:** > Hey Jim👋, Thank you so much for your amazing feedback! We're thrilled to hear that TeamUp aligns with your mantra of being fast, quick, easy, and friendly. It's great to know that our approach to client education stands out for you. We're honored by your support and your belief in our potential to be a global brand leader. Your encouragement means the world to us! 🌍👏 Kind regards, Brendan ### 9. Very satisfied so far with the product overall **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about TeamUp?** The schedule function is the top of it's class...we demoed a number of competing platforms and feel satisfied our research led to the best choice in TeamUp. **What do you dislike about TeamUp?** Mobile app is too expensive and not easy to make the electronic member card work with a barcode scanner. **What problems is TeamUp solving and how is that benefiting you?** Manages our tracking of instructor hours, schedule and takes our payments. **Official Response from Estefanie Govea:** > Dear Alvaro, Thank you for sharing your experience with TeamUp! We're thrilled to hear that you find our schedule function to be top-notch. Your satisfaction after researching various platforms and choosing TeamUp means a lot to us. We've noted your feedback regarding the mobile app and the electronic member card. Your insights are valuable to us as we continuously strive to improve our offerings. Please reach out to our support team at support@goteamup.com to receive additional help. Additionally, since you are using our custom-branded app, it would be beneficial for you to schedule a meeting with our technical team via (https://calendly.com/brandedapp). This way, we can gain a clearer understanding of your requirements and explore potential solutions. Thank you again for choosing TeamUp and for sharing your thoughts with us. We're here to support you every step of the way. Kindly, Estefanie ### 10. Working great for our classes... **Rating:** 5.0/5.0 stars **Reviewed by:** Emily E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about TeamUp?** TeamUp has taken away the hours and hours I would spend managing our classes. It is easy to use, customers have found it very beneficial and we haven't had any problems to date! We have recently integrated it to our website and this is working really well. **What do you dislike about TeamUp?** Display at time gets confusing and when trying to pull reports these can be time consuming. **What problems is TeamUp solving and how is that benefiting you?** We haven't really had many problems. Sometimes clients create 2 accounts which is usually the problem but since advising most to use the app it has been much better **Official Response from Estefanie Govea:** > Dear Emily, Thanks for sharing your experience using TeamUp! We are thrilled to hear that our platform has streamlined your class management process, saving you countless hours. We love to hear that both you and your customers find it easy to use and beneficial. We are also pleased to hear that the integration with your website is working smoothly :) We’ve taken note on your feedback regarding the display when pulling reports, this feedback will be passed on to our product team. Feedback such as yours is invaluable and helps us improve our product in this area. Thank you for choosing TeamUp, and please don't hesitate to reach out if you need any further assistance! Kindly, Estefanie ### 11. Easy to use booking system for fitness classes **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about TeamUp?** The customer service is amazing. They are so prompt at answering, and always really helpful. **What do you dislike about TeamUp?** There is no app for instructors to use, only a members app. **What problems is TeamUp solving and how is that benefiting you?** TeamUp allows me to offer monthly memberships, and automates all the payments for me. This frees up my time for other tasks, and avoids chasing late payments. **Official Response from Estefanie Govea:** > Dear Natalia, Thank you for your wonderful feedback on TeamUp! We're delighted to hear that you find our booking system easy to use and that our customer service has made a positive impact on your experience. We've taken note of your comment regarding the absence of an app for instructors. Your input is crucial as we continue to enhance our platform. We understand the importance of saving time and minimizing administrative tasks, and we're glad that TeamUp is facilitating this for you. Thank you once again for choosing TeamUp and for sharing your insights with us. We look forward to continuing to support your business growth. Kindly, Estefanie ### 12. Great members management system **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about TeamUp?** TeamUp is great system for managing customers ( both existing and prospects) for managing class bookings etc. Very easy to use. The support team are excellent and any queries are responded too within a matter of hours, which is so helpful when you've got customer queries! **What do you dislike about TeamUp?** Compared to other systems, nothing! I guess one future improvement which would help our business is the abiltiy for customesr to electronically sign to say they have read and agree to our terms and conditions ( as a tick to say they do doesn't help in disputes) **What problems is TeamUp solving and how is that benefiting you?** Managing customers, both current and prospective Membership information Timetable information Class bookings **Official Response from Tash Popovic:** > Hey there Hayley, Thank you for taking the time to share your feedback and experience with TeamUp. We're very happy to hear that it's been easy to use and that our customer support team has been there to help along the way. We always aim to provide a hassle-free experience, and so it's great to know that our features have positively affected your business. I have shared your feedback with our Product Team internally in regards to electronic signatures. Perhaps the input of a name additional to the tick box could assist. We'll be sure to keep you updates on any updates in these areas. We appreciate your patience and understanding, and our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 13. TeamUp is a game changer in membership management! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about TeamUp?** The simplicity of using the system has been great. It is very intuitive and customizable. Every time I have had to ask a question their team almost always has a solution. I also love that we're able to track coaches hours for payroll very easily. **What do you dislike about TeamUp?** While we love team up there are some additional features that would really set them apart from competitors. 1. Better POS functions - right now there are too many steps to place an order through the store. 2. More immediate support - there is a live chat but I almost am never able to connect to a live agent. That said, questions are still answered fairly quickly via email, and they follow up if you dont respond right away. 3. It's a little cumbersome getting waivers signed by new customers on site - unless they have email access on their device it is a little tough. Not sure what the solution is there but it's not a deal breaker for us by any means. **What problems is TeamUp solving and how is that benefiting you?** Tracking payroll hours Membership management Collecting customer data Appointment bookings **Official Response from Tash Popovic:** > Hey there Melissa, Thank you so much for sharing your comprehensive feedback and experience with TeamUp. We are delighted to hear that you find our software intuitive and customizable. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business. I'm pleased to say our Product Team are working on POS functionality and updates to the customer site too. We appreciate your patience and understanding, and our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 14. Useful, easy to use, effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about TeamUp?** Simple and effective layout from my own and a client perspective **What do you dislike about TeamUp?** That it doesn't update automatically and you have to refresh regularly **What problems is TeamUp solving and how is that benefiting you?** Takes out the need to schedule constantly for sessions as the app does it automatically **Official Response from Brendan Roos:** > Thank you for your wonderful review! 😊 We're delighted to hear that you and your clients find TeamUp's layout simple and effective. Making fitness management easy and efficient is our goal, and your feedback shows we're on the right track. Thanks for choosing TeamUp! Kind regards, Brendan ### 15. overall very happy with this product **Rating:** 4.5/5.0 stars **Reviewed by:** salt y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about TeamUp?** the cutom app is wonderful, and the reporting is very thorough. customer support has been great!, and the integration process was very smooth **What do you dislike about TeamUp?** i'm currently struggling with the best way for people to sign up for a yoga retreat, and different pricing options for that. i also think the pay rates feature could be much improved -- this was a big selling point for me, and i don't think i can use it the way its currently configured. **What problems is TeamUp solving and how is that benefiting you?** we previously used wix bookings and pricing plans which simply aren't conducive long term for a fitness platform **Official Response from Tash Popovic:** > Hey there, Thank you so much for sharing your feedback and experience with TeamUp. We are delighted to hear that it's been such a good experience so far. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features and team have positively affected your business! As a possible idea, your TeamUp Store could be used to sell spaces at different rates and options for your yoga retreat, I've added a bit more information below, but please don't hesitate to reach out to our customer support team via the chat widget or at support@goteamup.com, we'd be happy to help you further with this! I am also pleased to say that our product team has updated and released further functionality to our pay rates including a tiered basis, I hope this helps further, we'd love to your feedback. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Our customer service team is always available to assist you. All the best, ### 16. CUTOMER SERVICE from the days of OLD!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about TeamUp?** The system is clean and easy to use, but far beyond that is the lost art of customer service. The customer service has been amazing. It takes me back to how people cared for B2B clients like they were the only clients on the books! **What do you dislike about TeamUp?** Because of the limit on third-party merchant processing, it took me two days to decide to move forward. **What problems is TeamUp solving and how is that benefiting you?** Keeping track of our available time for tools, coaches, and the CRM tool. **Official Response from Estefanie Govea:** > Dear User, Thank you for sharing your feedback on TeamUp! We're thrilled to hear that you find our system clean and easy to use, and we're even more delighted that our customer service has made such a positive impression on you. Providing exceptional support is a core value for us, and we're committed to ensuring that every interaction feels personalized and valuable. It's great to hear that TeamUp is helping you keep track of available time for tools, coaches, and your CRM needs. Simplifying scheduling and CRM management is what we aim for, and we're pleased to be contributing to your business efficiency. Thank you for choosing TeamUp, and please don't hesitate to reach out if you have any further questions or suggestions. Kindly, Estefanie ### 17. TeamUp is a fantastic booking system. It has many automated functions to reduce your admin time too! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about TeamUp?** I love the fact that it is easy to use and offers fantastic customer service. **What do you dislike about TeamUp?** Customers find it very difficult to see their credits for them to manage. **What problems is TeamUp solving and how is that benefiting you?** TeamUp helps make our bookings seamless and reduces our admin time with automated messaging. **Official Response from Estefanie Govea:** > Hi Sam, We are delighted to read your review and appreciate you giving kudos to our customer service team. We are here to help you every step of the way! Thank you for this feedback, I’ve passed it along to our product team. Providing feedback like this is invaluable to us and helps us continue to improve our product. We thank you for your time and commitment to our platform. Kindly, Estefanie ### 18. An excellent piece of software for any martial art academy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about TeamUp?** It allows me to monitor whos new, whos attending a class, how much revenue i've generated. I literally run my business through go team up. Also the online support is superb. **What do you dislike about TeamUp?** It can seem a little long winded to adjust settings. However, its alot easier once you follow the online tour guide **What problems is TeamUp solving and how is that benefiting you?** It keep all my admin in one place. Waivers, costs, members details. I can find everything i need from just looking at my dashboard **Official Response from Estefanie Govea:** > Dear User, Thanks for sharing this glowing review on your experience using TeamUp! We are thrilled to hear that our software has become an essential tool for managing your martial art academy. Additionally, it’s fantastic to hear that you’ve found our online support helpful – providing assistance whenever you need it is a top priority for us. We are continuously working to improve our user experience, so insights such as yours are valuable! Thanks for providing this feedback, I have made sure to pass it along to our product team. It’s great to hear that the online tour guide has been helpful for you 😊 Thanks again for choosing TeamUp and for sharing your valuable insights with us. We are committed to continuously improving our platform to better serve you and your academy. Kindly, Estefanie ### 19. Very easy to use, good set up. Good amount of control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** Customisation of options and classes, able to cater to individual clients **What do you dislike about TeamUp?** No ability to charge clients unless they sign up themselves **What problems is TeamUp solving and how is that benefiting you?** Helping us track and manage to new clients and referrals **Official Response from Jack Toibin:** > Thank you for taking the time to share your thoughts on TeamUp! We're thrilled to hear that you find our platform easy to use and appreciate the customization options available. It's fantastic to know that our features help you cater to individual clients effectively. We also appreciate your feedback regarding the ability to charge clients. Your input is invaluable as we continuously work to enhance our services. We're actively exploring ways to improve this aspect of our platform and hope to have a solution that meets your needs soon. Thank you again for your review and for being a part of the TeamUp community. If you have any further suggestions or need assistance, please don't hesitate to reach out. Kind Regards, Jack ### 20. Helpful support team and my clients love it too! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Physiotherapy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about TeamUp?** The team are very responsive and helpful. They have answered all my questions quickly, as well as offering to have calls when I need more support and explanation. I've tailored the system to my business, and my clients (a lot of whom are technophobes) have found the system very user friendly and easy to book their appointments and classes. **What do you dislike about TeamUp?** I find the 1-1 appointments booking a bit clunky when booking clients in from my end, and being unable to switch from an offline to online payment for these has been a bit of an adjustment, as my old system allowed this to happen. **What problems is TeamUp solving and how is that benefiting you?** It has provided an easy and efficient booking system for my clients for their Pilates classes. The system is very user friendly, so has saved us a lot of admin time sorting out confused clients, which was happening a lot with our previous booking system. **Official Response from James:** > Hey Anna, We're delighted to hear that you find our team responsive and helpful. Providing excellent support and assistance to our customers is one of our top priorities, and we're glad to have been able to address your questions promptly. We're also thrilled to know that TeamUp has provided an easy and efficient booking system for your Pilates classes. Regarding your concern about the 1-1 appointment booking and the ability to switch between offline and online payments, we understand the importance of having a seamless and flexible booking process for your business. To better understand your requirements and explore possible solutions, we encourage you to reach out to our dedicated support team at support@goteamup.com. Once again, thank you for choosing TeamUp, and we look forward to continuing to support your business and ensure you have a seamless experience with our platform. All the best, ### 21. It works! **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about TeamUp?** All the bases are covered for what I need, and chat response is quick for resolving queries. **What do you dislike about TeamUp?** Not much, though because it sits behind Hotpod Yoga, there are a few idiosyncrasies within the customer journey. Customer referral codes is a good example of this as the UX is poor on referrals - customers try and enter the referral code at checkout! **What problems is TeamUp solving and how is that benefiting you?** I am a franchisee of Hotpod Yoga so it's part of the package. **Official Response from Estefanie Govea:** > Hi Stuart, Thanks for providing us this review. We enjoyed reading that our support team is quick to answer questions! We appreciate your feedback on the customer referral UX. I’ve passed on this feedback to our product team. Your feedback on specific features and input on your customers’ journey such as the one you’ve left helps us continue to improve our product. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 22. The joining process was really simple and the team were great **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about TeamUp?** Team up is really easy to use and has great functionality. It was so simple to integrate and the customer support is really good. **What do you dislike about TeamUp?** There are a few little quirks that I think could be improved. The customer side of the pllatform is a little clunky and a few of my customers have found it quite tricky to navigate. Things like recurring reservations they are finding confussing **What problems is TeamUp solving and how is that benefiting you?** It mainly helps me solve membership, GDPR and revenue issues all in one easy solution **Official Response from Tash Popovic:** > Hey Sarah! Thank you so much for taking the time to share your feedback and experience with TeamUp. It's great to hear it's been an easy-to-use and simple software and that your joining process was simple! Our customer support team is always happy to help with any questions and it's amazing to hear you've had a great overall experience. I am pleased to say that our team is working on updating the customer site, and we're sure this is going to provide a great for your customers. We'll be sure to keep you updated on these releases. :) We always aim to provide a hassle-free experience, and it's great to know that TeamUp has positively affected your business. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 23. Robust features, excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about TeamUp?** It was really difficult for us to find an affordable management system for our unique business model. TeamUp was the only one out there that could help us. Easy navigation, lots of offerings, customizable app, and so much more! **What do you dislike about TeamUp?** I would like to see some kind of "add-on" feature to upgrade services **What problems is TeamUp solving and how is that benefiting you?** Helping a business that houses group classes, equipment rentals, spa services, and nutrition. **Official Response from Estefanie Govea:** > Dear User, Thank you for sharing your feedback on TeamUp! We are thrilled to hear that you are finding our platform to be the perfect fit for your unique business model. Your suggestion regarding an “add on” feature is noted. Should you need something specifically tailored to upgrading your services, I recommend you reach out to our support team to discuss further: support@goteamup.com We love hearing that TeamUp is helping you manage a diverse range of offerings, streamlining operations for businesses like yours is what drives us, we are happy to be part of your success story. Thank you once again for choosing TeamUp and for sharing your experiences with us. We aree committed to continually improving our platform to better serve you and your business. Kindly, Estefanie ### 24. Amazing App, sorted out loads of problems from previous apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TeamUp?** How easy it is to create classes, register clients and receive payments. **What do you dislike about TeamUp?** Sometimes it can be trick to book 1-2-1s **What problems is TeamUp solving and how is that benefiting you?** Book classes, book clients, rearrange sessions, create courses. **Official Response from Estefanie Govea:** > Hi Mario, Thank you for providing this review on our product! We love to hear that it is easy to use for your business needs. Please contact our support team so you can receive more help. You can reach them by emailing them at support@goteamup.com. We are eager to gain insight into any specific challenges you may be facing with 1-2-1's, etc. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 25. Thoroughly Impressed! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about TeamUp?** Strong value. The feature set as it relates to monthly price is outstanding. TeamUp also has a very knowledgeable and helpful onboarding team that made switching platforms relatively painless. **What do you dislike about TeamUp?** The custom mobile apps are a little slow to load if you're like us and have hundreds of available appointment times. To be entirely fair, due to the self-service nature of our facility, we likely have 15-30x more appointment options than a traditional facility so it's unlikely this would negatively impact other customers. **What problems is TeamUp solving and how is that benefiting you?** TeamUp has far more native integrations than our previous platform which makes managing our door access system and google analytics a breeze. **Official Response from Estefanie Govea:** > Hey Jason, Thank you so much for leaving us this glowing review! We love to hear that our onboarding team has been helpful and thorough with the handling of your migration and getting you started on TeamUp. We appreciate you providing feedback about the custom mobile app and it’s delay with handling appointment times. I’ve made sure to pass on this feedback to our Product team to see if there’s anything we may be able to do to help speed this up. Providing feedback like this is invaluable to us and we encourage you to continue to do so. 😊 We’re also happy to hear that you're liking our native integrations! Let us know if there’s anything else we may be able to help you with, we are happy to support you and your business. Thanks again, Kindly, Estefanie ### 26. As a fitness business and management consultant I can't recommend TeamUp to my clients enough! **Rating:** 5.0/5.0 stars **Reviewed by:** Staci A. | Professional Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about TeamUp?** As a fitness management and business consultant, working with TeamUp has provided me with the ability to not only inspire and educate fitness facilities eager to grow and do better for their teams and clients, but also provide them with tangible examples of how TeamUp's team and software can bring their dreams to life. From automating mundane and repetitive tasks, to making updates and changes EASY for things like schedules, pay, client management and more, the TeamUp development team as well of the use of key integrations make big things possible in a short amount of time. The TeamUp team is also always listening to it's customers AND learning as much as possible about the business of fitness and how it is unique for every facility, which I find to be priceless and unfortunately uncommon when working with other software companies. **What do you dislike about TeamUp?** Nothing that I can think of, TeamUp has granted me access to their community and I have loved sharing it with my clients and colleagues in the industry. **What problems is TeamUp solving and how is that benefiting you?** Automation and integration with tools and apps that help my clients stay ahead and try new things. **Official Response from Tash Popovic:** > Hey there Staci, What a review, thank you so much for your amazing words! We're thrilled to hear about your positive experiences with TeamUp! It's fantastic to know our software has played a significant role in inspiring and empowering other fitness facilities, aiding their growth and efficiency. That's an incredible passion you have for your business and your customers. Your appreciation for our efforts in automating tasks, simplifying schedule and client management, and integrating key functionalities truly means a lot to us. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 27. All round CRM and booking system that will manage your fitness business **Rating:** 5.0/5.0 stars **Reviewed by:** stephanie j. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about TeamUp?** The simplicity of the booking on the customer end, the reporting system and that you can create multiple memberships and products easily. It's also a straight forward easy system to implement and use. It also integrates to our CRM go high level with Zapier. **What do you dislike about TeamUp?** The system cannot recognise between online and in person sessions for quantity of use. I cannot create multiple locations on there due to notification issues. **What problems is TeamUp solving and how is that benefiting you?** Booking, Waivers, Membership applications and notifications **Official Response from Tash Popovic:** > Hey Stephanie, Thank you so much for sharing your feedback and experience with TeamUp. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features and team have positively affected your business. We have recently released an update to our pre/post and milestone notifications to specify the membership being used for a notification to be sent. We'd love to hear more about how this option could help you and your business further. Feel free to reach out via the chatbox in your TeamUp account or via email at support@goteamup.com, we'd be happy to brainstorm with you. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Our customer service team is always available to assist you. All the best, ### 28. Great software, simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kev F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about TeamUp?** Simplicity, customers and staff find it easy to use **What do you dislike about TeamUp?** You can't develop or download a 13 week forecast for reporting **What problems is TeamUp solving and how is that benefiting you?** Automated billing **Official Response from Estefanie Govea:** > Dear Kev, Thank you for taking the time to write this review. We love to hear that it has been simple for you and that both your customers and staff find the platform intuitive. We're sorry that we don't yet have the capacity to showcase a 13th month for forecasting in reports. I've passed on this feedback to our product team. As a reminder, check out the following page to view all the capabilities that TeamUp does have when it comes to Reporting: https://support.goteamup.com/an-overview-of-reporting Thanks again for choosing TeamUp. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 29. Compared to other platforms its so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rob C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about TeamUp?** Simplicity of moving through the software **What do you dislike about TeamUp?** Nothing that warrants a dislike as the system is good throughout **What problems is TeamUp solving and how is that benefiting you?** Organisation of the admin and payments **Official Response from James:** > Hey Rob, Thank you for your recent feedback. Regarding your mobile number search function request, we have passed your suggestion along to the product team for them to review, in case it's something they can implement in the future. As always, feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. All the best, ### 30. 2x Gyms - 1x 10+ yrs the other going into our 2nd year **Rating:** 4.5/5.0 stars **Reviewed by:** Tim F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about TeamUp?** 10+ yrs with TeamUp, the simplicity of the system is fantastic and very user-friendly. **What do you dislike about TeamUp?** although they still have some development across the historical data and reporting to work on the ability to bulk edit on a scale of selecting certain classes on days and certain hours and then selecting a coach to change to on those specific hours. **What problems is TeamUp solving and how is that benefiting you?** Historic data, so we can look at similarities and trends. **Official Response from Tash Popovic:** > Hey Tim, Thank you so much for sharing your feedback, and experience, and for your loyalty to TeamUp. It's great to hear we've been able to assist your business, and you, ours over the last 10 years! Our team is consistently reviewing and working on features to assist our clients. We appreciate this information on the historical reporting, and I've shared this feedback with our product team internally to continue highlighting its importance. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Our customer service team is always available to assist you if needed. All the best, ### 31. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about TeamUp?** The speed at which the support team come back to you. Lots of useful info available to see or listen to. They always listen to suggestions on updating processess. **What do you dislike about TeamUp?** Not eveyone in the support team is as exerienced as the others. **What problems is TeamUp solving and how is that benefiting you?** Scheduling appointments. **Official Response from Brendan Roos:** > Hey there👋, Thank you for sharing your experience with us! 😊 We're glad to hear that you find TeamUp efficient and appreciate our support team's responsiveness. Your feedback about the availability of useful information and our willingness to listen to suggestions is greatly valued. We're sorry to hear that you've encountered variability in support team experience levels. We strive for consistency and will work on improving this aspect to ensure every interaction meets your expectations. It's fantastic to hear that TeamUp is helping you with scheduling appointments, making your processes smoother and more organized. We're here to support your business every step of the way! Best wishes, Brendan ### 32. Saved Me Loads of Time! **Rating:** 4.0/5.0 stars **Reviewed by:** THRIVE P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about TeamUp?** Our customers have not had any issues with using the system like they did with our previous one! **What do you dislike about TeamUp?** 1-1 personal training recurring reservation could be better, but they took this feedback on board and I'm sure it'll change. **What problems is TeamUp solving and how is that benefiting you?** Customers being able to easily book onto their sessions generally and well in advance, meaning less admin time on my end. **Official Response from Tash Popovic:** > Hey there! Thank you so much for sharing your feedback and experience with TeamUp. It's fantastic to hear we've been able to save you load of time! We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business and customers! We appreciate this information on 1-1 recurring reservations and I've shared this feedback with our product team internally to continue highlighting its importance. Watch this space. :) Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Our customer service team is always available to assist you if needed. All the best, ### 33. TeamUp is perfect for my martial arts business **Rating:** 5.0/5.0 stars **Reviewed by:** Brett B. | Mixed Martial Arts Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about TeamUp?** My favourite thing about teamup is the dashboard feature. I am a busy business owner. So, I can simply log in and see how my membership rate is looking, where my revenue is coming from, and I can also see who is attending tonight's classes. This is all on one screen. Additionally, I like how easy it is to keep a track on memberships and how incredibly straight forward it is to manage them. **What do you dislike about TeamUp?** I don't particularly like how TeamUp doesn't have a fixed price. However, the tiered pricing system probably helped me get set up in the first place, because I had less than half the amount of members. **What problems is TeamUp solving and how is that benefiting you?** Our academy is really busy and keeping track of everybody in terms of attendence and payment is difficult. TeamUp makes this super easy. From a health and safety standpoint, my students can show how many spaces are left in each class. I also love how I get to automatically view a new members martial arts history and PAR-Q when they sign up. I don't have to log in, I can just scan the email. This is really beneficial for when I'm taking a class in the evening because I can greet a person knowing something about them already. Similarly, I can say to another coach "We've got an X coming in tonight with X amount of experience" to give them a heads up. It is absolutely necessary for me to track who is doing what session, as we have tiered membership. TeamUp allows me to keep track of who is training and when, even if I'm not in the gym that evening. It keeps on top of making sure everyone pays for their training, which ultimately keeps the lights on and the coaches paid. ### 34. Great booking system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TeamUp?** The intuitive nature of the system makes it so user friendly **What do you dislike about TeamUp?** Not being able to easily move a client from one class to another. You have to remove them, credit their account and then rebook **What problems is TeamUp solving and how is that benefiting you?** Monthly membership payment **Official Response from Estefanie Govea:** > Dear user, Thanks for sharing this review. We love to hear that the system is user friendly and you can navigate intuitively. I’ve passed on this feedback to our product team – your insights provide us with the opportunity to continue to improve our product. We thank you for your continual support, and as always, please let us know if there is anything else we may be able to help you with. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. Kindly, Estefanie ### 35. Long-time user of TeamUp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about TeamUp?** It's reliable and efficient. We particularly like the fact that we can get quick contact with someone to help solve problems. It integrates well with Zoom and has never crashed or failed in the several years we have used it. **What do you dislike about TeamUp?** We've been asking for various features for years! Things which don't seem that difficult to implement, such as waiting lists for courses - but these have never materialised. It's quite expensive compared to newer booking systems. **What problems is TeamUp solving and how is that benefiting you?** Online booking for all our classes and courses. Direce access to customer support is a big benefit. **Official Response from Tash Popovic:** > Hey there, Thank you so much for sharing your feedback and experience with TeamUp. We are delighted to hear that you find our software reliable and efficient. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business. I'm pleased to share that our Product Team is working on our Courses feature to update its design and introduce further functionality. Rest assured, our Courses feature will receive an update soon. I have shared your feedback with our Product Team internally to highlight its importance to you and your business and we look forward to keeping you updated on these releases. We appreciate your patience and understanding, and our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 36. Great system, really added value to my Fitness business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TeamUp?** Easy to use, staff are very helpful. I would highly recommend **What do you dislike about TeamUp?** Sometimes issues with app payments. Can be frustrating. **What problems is TeamUp solving and how is that benefiting you?** It makes my business more efficient and has modernised the systems. **Official Response from Estefanie Govea:** > Dear User, Thank you for taking the time to provide this review on TeamUp. We are delighted to hear that you find it easy to use and that our staff are helpful. We are happy to support you and help you with your business needs. Regarding your issue with app payments, we ask that you please provide further details to our support team so they may be able to assist you further, you can reach them via email at support@goteamup.com or by using the chat widget within your TeamUp account. Kindly, Estefanie ### 37. Great service, staff always on hand and user friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Dan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about TeamUp?** The support and it's easy to track and monitor everything, having a real person to talk to is great **What do you dislike about TeamUp?** Nothing really always works well and like I say the staff make it great **What problems is TeamUp solving and how is that benefiting you?** Class booking, member tracking, membership ease of use **Official Response from Tash Popovic:** > Hey Dan! Thank you so much for sharing your feedback and experience with TeamUp. Our customer support team is always happy to help with any questions and it's amazing to hear you've had a great overall experience. We always aim to provide a hassle-free experience, and it's great to know that TeamUp has positively affected your business. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 38. Everyday use of TeamUp **Rating:** 2.5/5.0 stars **Reviewed by:** Beth C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about TeamUp?** The amount of data which can be tracked and explored **What do you dislike about TeamUp?** Even though you can see so much data it can be hard to search adn refine, such as searching discounts codes etc. **What problems is TeamUp solving and how is that benefiting you?** Customer data **Official Response from Tash Popovic:** > Hi Beth, Thank you so much for taking the time to share your feedback and experience with TeamUp. I'm sorry to hear you've had trouble refining your data to analyze it. We'd be happy to help here. I have reached out via email to see if I can assist further. We do have a new menu for our reports. I've included a link below. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 39. Incredible value, great onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about TeamUp?** The dedication to any account size is commendable! The team goes above and beyond to make sure your particular use case is set up appropriately so you may be successful in your own venture. **What do you dislike about TeamUp?** Some older UI and appearance is a bit lagging, but not too much. Can be a bit confusing to start, but the team makes that right with their dedicated time. **What problems is TeamUp solving and how is that benefiting you?** Appointment setting for individuals, groups, and mini-camps. **Official Response from Tash Popovic:** > Hey there, Thank you so much for taking the time to share your feedback and experience with TeamUp. What kind words! Our customer support team is always happy to help with any questions and it's amazing to hear you've had a great overall experience. I am pleased to say that our team is working on design consistency. We're really excited and we'll be sure to keep you updated on these releases. :) We always aim to provide a hassle-free experience, and it's great to know that TeamUp has positively affected your business. We can't wait to support your success! Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 40. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Martin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about TeamUp?** Quick and easy to view your revenue and membership KPIs. I checked these multiple times each day. **What do you dislike about TeamUp?** The integration with Mailchimp is a bit difficult to use. **What problems is TeamUp solving and how is that benefiting you?** Creating a better member journey for my customers **Official Response from Tash Popovic:** > Hey Martin! Thank you so much for sharing your feedback and experience with TeamUp. It's great to hear you've had a great overall experience and that you can do quick views into your daily business runnings! We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business. I'm sorry to hear you're having trouble with the Mailchimp integration. We'd love to hear more about this and, please don't hesitate to share your feedback with our customer support team via our product feedback portal, all feedback is welcome and checked weekly. We appreciate you creating a better journey for your members and we're glad to be a part of this. Our customer service team is always available to assist you where needed. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 41. Good platform but lacking some basics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about TeamUp?** Very user friendly and intuitive to use as a business, good customer support team. Works fairly well for a multi-studio business set-up. **What do you dislike about TeamUp?** The database can be very slow and certain elements of the API are too restrictive. There are also basic functionalities (e.g Apple Pay) that we'd expect to be available but aren't. **What problems is TeamUp solving and how is that benefiting you?** Allows us to manage multiple studio databases easily and from one place. **Official Response from Tash Popovic:** > Hey there, Thank you for taking the time to share your feedback and experience with TeamUp. It's great to hear our software has been user-friendly and intuitive and that our customer support team has been able to assist! We'd be happy to look further into any slow functionality you've had. Please do reach out to our support team via the chat widget in your TeamUp account or via support@goteamup.com, with more information, our team will investigate further. I am pleased to share that our product team is looking to expand payment functionality. In the meantime, we can add an offline payment processor that allows you to reconcile payments made via Apple Pay, meaning you'll still be able to have all payment reporting for these payment processors in TeamUp. We appreciate your patience and understanding, and our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 42. An easy and smooth transition into using TeamUp. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about TeamUp?** The whole experience, in comparison with my previous software, has been delightful. The customer service and support is outstanding. The level of functionality is way above what I had been used to, and customising and changing various options in the settings allows the software to be tailored to my needs. The reliability of the software, in comparison with my previous software, has reduced the level of admin required and reduced stress levels! **What do you dislike about TeamUp?** The courses section is not ideal for running tennis camps during school holidays. The biggest issue is not having a basket function. Parents with two or more children taking part in numerous days have to make a lot of transactions rather than just one. I had worked through this with the excellent support team, and they agreed that a basket function for checkout is required. There are some minor issues around membership to my club and accessing the correct price for the camps, but this is more an issue with how the club I work at runs, rather than the software. **What problems is TeamUp solving and how is that benefiting you?** I can now use a direct debit model to take payments, dramatically reducing admin time. The numerous options available when setting up membership plans and classes have allowed me to tailor the software directly to my needs, reducing admin time and keeping my clients satisfied. **Official Response from James:** > Hi Andrew, Thank you for sharing your fantastic experience with TeamUp! I'm so glad to hear that our software exceeded your expectations, especially in terms of customer service and support. Our team takes pride in providing reliable software that reduces administrative tasks and helps alleviate stress. I'm also happy to hear that our support team was able to address your concerns about the courses section, specifically regarding running tennis camps during the school holidays. We definitely understand the importance of a basket function for smoother checkout experiences and are actively exploring ways to incorporate this feature into our platform - so watch this space! Thanks again for your positive feedback and valuable input. All the best, ### 43. Team up takes the strain out of customer management **Rating:** 4.0/5.0 stars **Reviewed by:** john O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TeamUp?** Team up presents data in a clear, graphic way, it seems robust and fairly error free compared to other GMS systems I have encountered in different situations. I have worked in schools on "Sims" and "Pars" systems that have their issues in terms of user friendliness, so I would say team up is on a par with them, whereas the RFU GMS system is a word of pain. The IRFU Gms system is quite user friendly. **What do you dislike about TeamUp?** It might just be me, but sometimes the edit links are not as obvious and intuitive as they could be, simply changing their colour on the screens to make them pop out would be helpful, as they are often amongst quite a lot of other information. I would have liked a better help service when looking to make edits, though the lack of help did make me work harder and perhaps I will retain the process when next confronted by the issue I faced. **What problems is TeamUp solving and how is that benefiting you?** Obviously having clients and potential clients completing their own registration is a massive support, if I was to try and admin while trying to teach a class there would be chaos. The email updates are a huge benefit, with the stream of information making my progression live and very heartwarming, especially as a relatively new business. **Official Response from James:** > Hey John, As always, feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. About support, did you happen to know that TeamUp provide co-browsing through live chat? To give you more information on this, co-browsing still allows us to offer audio calls with the added benefit of being paired with us being able to see and annotate on the user's screen. This new support addition has enabled us to be even more efficient than ever before. Next time you need help, please access the chat icon within your TeamUp to ask for this. So that you know, live chat is available from 09:30 -11 pm GTM. You can also reach us at support@goteamup.com. All the best, ### 44. Great platform and I'm not even using all the features yet **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about TeamUp?** The dashboard! To be able to see the revenue and trends **What do you dislike about TeamUp?** Im logged into 2 businesses, that gets a little confusing sometimes but its not a TeamUp issue **What problems is TeamUp solving and how is that benefiting you?** help with the finance and targets. being able to do the register and all the features that comes with each individual members. Business performance has increased. Love that I can get details on each client, see theyre payment and membership info, contacts, credits etc **Official Response from James:** > Hey Laura, Thank you so much for your fantastic feedback and positive review of TeamUp! We're thrilled to hear that our dashboard, with its revenue and trend insights, has been instrumental in helping you with finance and target planning. Our aim is to provide you with a comprehensive and user-friendly platform to streamline your business operations, and we're delighted to know that you find the register and other member features valuable. It's rewarding to learn that TeamUp has contributed to the growth of your business performance. Knowing that you appreciate the ability to access detailed client information, including payment and membership details, contacts, and credits, encourages us to continue providing you with top-notch service. If you have any questions or need further assistance, please don't hesitate to contact our support team. All the best, ### 45. Lovely software! **Rating:** 4.5/5.0 stars **Reviewed by:** Arlene C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TeamUp?** TeamUp is a very easy to use software system and the customer service is great. I like that there are no 'add ons' or 'upsells' like other software packages that I have used in the past. Your monthly rate is based on how many active clients you have, and you still get access to all of the features. My favourite feature is that the reporting is very accurate. **What do you dislike about TeamUp?** I do believe that there is no such thing as a perfect software package, so TeamUp naturally has it's flaws, though may fewer flaws than it's competitors. I would like to see improvements in the pausing features, and it would be cool if there was a gift card function in it's online store options. **What problems is TeamUp solving and how is that benefiting you?** TeamUp ensures that our studio can run smoothly by taking care of client billing and payments (one-offs and recurring) as well as scheduling our classes. It enables our clients to take charge of their own scheduling by having the ability to book themselves into classes as well as manage their payments. It also generates reports and data that we can use to make improvements as well as to have our finger on the pulse on our business. I had a business coach who once said if you don't know your metrics it's like driving a car without a dashboard. TeamUp allows myself and my team to have real-time data at the touch of a button. **Official Response from James:** > Hey Arlene, Thank you for your recent feedback. I hope you are well. Are you OK with reaching out to our support team about this? We are keen to hear about your suggestions on how we can improve the membership hold feature. We would also love to learn more about your gift card function idea. You can contact us at support@goteamup.com or via the chat icon within your TeamUp account. All the best, ### 46. Adaptibility with Strong Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stella H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about TeamUp?** The customer service team is very responsive and helpful. They are also very sensitive to the needs of businesses and try to evolve the software to reflect that. **What do you dislike about TeamUp?** It does not offer duet and semi package scheduling without manually making it happen. Instructors find it challenging ot view their schedules. Reports for packages **What problems is TeamUp solving and how is that benefiting you?** Helping with clients to schedul their own sessions and pay for packages **Official Response from Tash Popovic:** > Hey there Stella, Thank you so much for sharing your feedback and experience with TeamUp. Our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. We'd love to hear more about how you'd like to offer duet and semi packages, please don't hesitate. We appreciate your patience and understanding, and our customer service team would be happy to assist you further. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 47. Extremely user friendly, customisable & great price **Rating:** 5.0/5.0 stars **Reviewed by:** Ronan F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2023 **What do you like best about TeamUp?** It is super easy to integrate stripe billing as well as GoCardless direct debits for billing members. Superb dashboard with so many customisable options to view when you log in. Reporting tools for billing is better than the stripe dashboard in my opinion. **What do you dislike about TeamUp?** No major drawbacks yet. Any issues or questions I've had are answered straight away through their chat feature - Great response time as well as links to articles related to my concerns. **What problems is TeamUp solving and how is that benefiting you?** After a complimentary session for potential members we can easily send them a register & purchase link for their '30 Day Kickstart' programme... We have set up automated emails through TeamUp to send out at specific times during their initial 30 Day period as well as a link to purchase their 'full membership' package of choice after this period. It removes a lot of admin from our plate and we can also set it up to notify us if anyone is 'slipping away' - ensuring we reach out to them and increase our sales at the end of the day. ### 48. Happy customer for many years - does a good job! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott J. | Parkour Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about TeamUp?** TeamUp works well for our business needs. We have multiple venues and a whole host of different classes which are all handled well by the system. It is pretty straightforward to use by admin and customers. **What do you dislike about TeamUp?** There are some omissions (such as sharing class packs between family members and not automatically flagging medical issues on customer accounts) that would be good to implement. We've also had issues with customers thinking they're booked onto classes when they aren't because they haven't gone into their banking app to verify the payment. TeamUp really should be able to automatically email the customer that this has happened and that their reserved space has been released due to the payment being timed out. It gives this message in the admin's activity feed so why can't it also be sent as an email to the customer? **What problems is TeamUp solving and how is that benefiting you?** Taking payments online for all classes has been a great change for the business. The online shop is also handy. Automatic emails for customers slipping away is also good for retention. **Official Response from James:** > Hey Scott! Thank you for reaching out! Also, thank you for your recent feedback. As it stands, the TeamUp system does not allow you to share class packs between family members. Though, we'd be happy to pass your suggestion along to the product team for them to review in case it's something they can implement in the future. I will also add your advice about the timeout payment notification, as this will be a great addition too. In case you have not seen this feature, I have attached the guide below, which outlines how to flag medical issues on a customer's profile. This will also be viewable via the attendee's page for your staff to see before a session starts; How to flag issues on a customer profile: https://support.goteamup.com/how-to-flag-issues-on-a-customer-profile Please, give us a shout if you have any further questions. You can contact us at support@goteamup.com or via the chat icon within your TeamUp account. All the best, ### 49. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Pete G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TeamUp?** Staff support is excellent, quick and friendly. **What do you dislike about TeamUp?** No nutrition included as part of the standard package. This would be handy and I liked the additional option recently added to some degree but it didn't do what I hoped. Maybe in the future **What problems is TeamUp solving and how is that benefiting you?** Makes the whole process if membership management and payment processing really simple and easy. Saves me hours of work **Official Response from Tash Popovic:** > Hey there Pete, Thank you so much for sharing your feedback and experience with TeamUp. We are delighted to hear our customer service team is always available to assist you, we're glad to hear that they have been able to help you with your inquiries. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business and this has saved you hours of work! Thank you for highlighting the need for nutrition for you and your business. We'd love to hear more about your ideal use case here. I have shared your feedback with our Product Team internally to highlight its importance to you and your business and we look forward to keeping you updated on these releases. We appreciate your patience and understanding, and our customer service team is always available to assist you. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 50. Great up and coming app! **Rating:** 4.0/5.0 stars **Reviewed by:** Twyla E. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TeamUp?** It is simple and easy to see most information. The dashboard is the best part of it all! **What do you dislike about TeamUp?** the calendar view from staff POV is a challenge to understand! **What problems is TeamUp solving and how is that benefiting you?** It allows me to house my Personal Training an dMassage company under one roof! It allows me to keep my client payments in order and members sign up for class seamlessly **Official Response from Tash Popovic:** > Hey there Twyla! ✨ Thank you so much for sharing your feedback and experience with TeamUp. It's fantastic to hear TeamUp is simple and see to your important information. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business. Hooray for the Dashboard. We'd love to hear more about your staff calendar view challenges and offer our assistance. For staff, there is an option to export the calendar feed for "all instructors". Our knowledge base is a great source of information but if you need a bit more assistance with some ideas, our customer service team would be happy to assist. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. 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