--- title: SurveySparrow Reviews meta_title: 'SurveySparrow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2067 reviews by the users' company size, role or industry to find out how SurveySparrow works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2067 scale: '5' date_modified: '2026-08-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,067 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates. (23 reviews) - Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective. (17 reviews) - Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly. (17 reviews) - Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. (16 reviews) - Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze. (15 reviews) - Users appreciate the **intuitive and engaging surveys** of SurveySparrow, enhancing response rates through a conversational interface. (15 reviews) - Simple (14 reviews) - Customer Support (13 reviews) - Ease of Creation (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use. (11 reviews) - Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis. (10 reviews) - Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting. (10 reviews) - Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights. (10 reviews) - Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access. (9 reviews) - Users find **advanced analytics limited** , lacking in depth for complex statistical analysis and custom predictive models. (9 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (9 reviews) - Reporting Issues (8 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Integration Issues (6 reviews) ## SurveySparrow Reviews ### 1. Easy to set up and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** I like the ease of use. It is very user-friendly and intuitive. It makes setting up surveys quick and simple. **What do you dislike about SurveySparrow?** There isn't much to dislike, I am having a hard time thinking of anything. **Recommendations to others considering SurveySparrow:** I would say to make sure that you do a demo so that you can get all of your questions answered **What problems is SurveySparrow solving and how is that benefiting you?** I use this tool to do DEI assessments for organizations. ### 2. One of the best survey platform **Rating:** 5.0/5.0 stars **Reviewed by:** Agustin F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about SurveySparrow?** It is very intuitive. It's easy to use. You can carry out different types of surveys. Has 24 hour support **What do you dislike about SurveySparrow?** There is nothing that I have not liked. I had no problems the time I was using it **What problems is SurveySparrow solving and how is that benefiting you?** It helps us carry out modern surveys, with an updated design that is easy for the client to complete. ### 3. Easy to automate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** Really good program for using tools like Zapier. Lots of different paths, good logic, and everything works well for creating automation! **What do you dislike about SurveySparrow?** Not the cheapest, and the pricing seems to change fairly regularly. There also isn't the most customizability in how the survey actually looks (like changing how the status bar shows up, colours, font sizes, etc.) **What problems is SurveySparrow solving and how is that benefiting you?** Automating new customer sign-ups ### 4. Another year using SurveySparrow **Rating:** 5.0/5.0 stars **Reviewed by:** Scott D. | Director/ Recruitment Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** Has more features than other similarly priced survey software. I also like the chatbot-style survey option - it is much more user-friendly for building 'mobile-first' surveys and makes for a better user experience. **What do you dislike about SurveySparrow?** The lack of archiving and organising projects. If I happen to create project #52 before #51, then project #52 always appears first. Doesn't seem too big an issue, but when you have hundreds of project surveys, you want to be able to find your current project quickly and easily. Similarly, an archiving option to clear out 2022 projects so I can see 2023 projects more easily and not have to scroll through them to find the one I want/ need. **What problems is SurveySparrow solving and how is that benefiting you?** Surveysparrow allows us to build mobile-friendly surveys to thoroughly check participants meet our project eligibility requirements. We can screen people out easily and transfer data effortlessly due to the integration options. ### 5. Positive need time to understand **Rating:** 3.5/5.0 stars **Reviewed by:** clinton L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about SurveySparrow?** The user interface was clean and a positive experience **What do you dislike about SurveySparrow?** We need to invest time in making survey. **What problems is SurveySparrow solving and how is that benefiting you?** Client feedback ### 6. Beautiful Layout, Lots of Options **Rating:** 3.5/5.0 stars **Reviewed by:** Lexy P. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** The design process was easy. I enjoyed personalizing my survey to look exactly how I wanted it to. It was professional looking but fun. I have used other survey providers in the past, but did prefer the final product I was able to create with SurveySparrow. **What do you dislike about SurveySparrow?** Some of the site seemed a little tricky to navigate, and I did need to utilize customer support to get answers. They were prompt and helpful though! Once I have closed a survey, it would be helpful if it was more straightforward to find the results again. Price point is also quite high, and for an occasional user, a month to month package would be nice. **What problems is SurveySparrow solving and how is that benefiting you?** They created a beautiful and unique experience for my clients. The survey flowed well and looked more like a true website. The results were easy to read and download. ### 7. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Molly L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** I liked how the platform had easy-to-answer buttons and questions were simple to set up and execute. The users found it easy to use on their end too. **What do you dislike about SurveySparrow?** I feel like the back end analysis wasn't quite as smooth as other platforms. I had to do a lot by hand. **What problems is SurveySparrow solving and how is that benefiting you?** Survey execution among our target users. ### 8. Simply superb **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about SurveySparrow?** Ease of use and simplicity. Right after logging in for the first time, I was able to intuitively figure out how to use the tool **What do you dislike about SurveySparrow?** To use the full extent of the tool, you need to upgrade to higher tiers which are a bit expense **What problems is SurveySparrow solving and how is that benefiting you?** It makes collecting and analyzing data a breeze ### 9. SurveySparrow is useful platform for surveys and is doing great job! **Rating:** 5.0/5.0 stars **Reviewed by:** Tihana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** I like the fact that creating questions and answers is navigated intuitevely, not very complicated, it gives you space to develope it the way you imagine and want and it is all in all best experience. **What do you dislike about SurveySparrow?** There was nothing I can remember, so all good. **What problems is SurveySparrow solving and how is that benefiting you?** I used it for one specific topic only. ### 10. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** We love how easy it is to create and complete, especially the mobile option (simplicity and features). **What do you dislike about SurveySparrow?** We have used it for a year and it fits our needs. Nothing so far. **What problems is SurveySparrow solving and how is that benefiting you?** It helps us identify the level of satisfaction of our new hires and gather feedback from our staff in several situations. ### 11. SurveySparrow is THE BEST!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about SurveySparrow?** They make it SO simple to create an excellent survey! Every other website I went to wanted to charge me a TON or set up a large reoccurring monthly payment when I didn't need most of what they were offering. SurveySparrow offers precisly what I need, at a very reasonable cost. I'll definitely be using it regularly. **What do you dislike about SurveySparrow?** Honestly, there was nothing I disliked! It's a great program! **Recommendations to others considering SurveySparrow:** Choosing to go with Survey Sparrow is the easiest decision you'll make today, trust me!! **What problems is SurveySparrow solving and how is that benefiting you?** There are times where I need my employees' input, and I can't get them all together to get it. They're out in the field, which makes it difficult at times. Being able to create a survey quickly, email it, and have the results back right away, has been a massive game-changer for my company! ### 12. Great customer support team as my organization was looking to adopt a new vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about SurveySparrow?** Great customer support team as my organization was looking to adopt a new vendor **What do you dislike about SurveySparrow?** Expensive for nonprofits. However, SurveySparrow does have a nonprofit discount to help **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is allowing us to integrate seamlessly with PowerBI and upload files and pictures through multiple question types ### 13. Flexible and super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about SurveySparrow?** Great UI, simple and very easy to use to build effective surveys. Build-in reporting features are good and easy to use - you don't have to use much of your time to create and view the reports and results of the surveys. **What do you dislike about SurveySparrow?** I can't name any dislikes at this point. We have done couple surveys so far, but we are confident that we will continue using SurveySparrow for our future needs. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow enables us to create surveys for our customers the obtain feedback about our services. ### 14. Great survey tool for different applications **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua H. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about SurveySparrow?** Logic jumps, a "typeform" like survey and the integrations to the google suite are my favorite things about SurveySparrow. The interface is much more lovely than something like Survey Monkey for example while still having enough options for more complex survey studies. **What do you dislike about SurveySparrow?** SimpleSat has a feature where people can fill out the survey within their emails it seems like so we typically get more engagement from there. But survey sparrow is so much more powerful that we do keep using it. The responses area is a bit difficult to use, I wish there was a better way to see the data for each question in a larger view. **What problems is SurveySparrow solving and how is that benefiting you?** We need a survey platform for product evaluations, recruiting for studies and general customer satisfaction surveys to continue to improve and keep track of our product. ### 15. Super easy to use and edit as administrator and users that used it also said it was user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** I liked the easy use of it all. I've used Survey Monkey in the past and I think Survey Sparrow had a lot more options as far as to select when creating a survey. **What do you dislike about SurveySparrow?** I wasn't able to use the phone app since it wasn't available to my account. I think you should make it avaialble to all accounts. **What problems is SurveySparrow solving and how is that benefiting you?** It's creating the ease on my end for users to fill in the survey without any issues and not having to email me seprately to fix things. ### 16. An easy to use survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Indu S. | Software technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Easy to use. Very supportive team who helped us with our queiries. Extensive documentation. User friendly UI. A lot of integration capabilities provided. **What do you dislike about SurveySparrow?** More scoring options for the surveys based on different criterias would help **What problems is SurveySparrow solving and how is that benefiting you?** Easy creation of surveys for clinicains who want to get answers from patients. ### 17. Very very customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** The best thing is that you can customize almost everything to fit your requirements, the UI is very clear and friendly, so anyone can use it. **What do you dislike about SurveySparrow?** Nothing to complain, it's very hard to find something to dislike **What problems is SurveySparrow solving and how is that benefiting you?** Very useful for gathering data and feedback about the team ### 18. Easy to use and lots of options **Rating:** 3.5/5.0 stars **Reviewed by:** Neil C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Easy to use and lots of options, helpful customer service. **What do you dislike about SurveySparrow?** We only need it for 1 month out of the year, so dont like that I can just purchase a month ot so. **What problems is SurveySparrow solving and how is that benefiting you?** We used it for collecting customer information for a draw at our trade show. ### 19. Good platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** It's easy to set up surveys and maneuver around the platform. Surveysparrow helped me connect with clients in an easy way. **What do you dislike about SurveySparrow?** Cost is biggest dislike. I went month to month which is high compared with other sites. **What problems is SurveySparrow solving and how is that benefiting you?** Client feedback was difficult to measure. Now it's easy. ### 20. Very Helpful for Open Houses **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** incredibly easy to navigate!! so great for open houses and it's super easy to export the info. **What do you dislike about SurveySparrow?** I wish some of the text boxes didn't have such a limited character count. **What problems is SurveySparrow solving and how is that benefiting you?** easy for clients to use when they're going through an open house. quick and easy. ### 21. Simple and Easy to Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Chris P. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** We needed to collect data quickly for a campaign we were running. Was able to onboard in minutes. **What do you dislike about SurveySparrow?** Some basic functionality was being gate kept behind expensive plans. **What problems is SurveySparrow solving and how is that benefiting you?** We had no way to identify if users liked the emails we were sending out. ### 22. Great feature set with easy integration into CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** Easy integration into Hubspot fields for tracking survey responses to customers. **What do you dislike about SurveySparrow?** Styling features can be a bit finicky to use. Would appreciate a more comprehensive visual editor. **What problems is SurveySparrow solving and how is that benefiting you?** Creating surveys that are easy to use and tracking responses to individuals in our CRM. ### 23. Holistic Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Srividya I. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** Customized options for different survey. To cater to different client needs. **What do you dislike about SurveySparrow?** Need BD Support. Am not too aggressive with marketing. So, if I can get leads, I can position the product very well. **What problems is SurveySparrow solving and how is that benefiting you?** Option to create customized questionnaires and Analytics ### 24. Best UX in market **Rating:** 4.0/5.0 stars **Reviewed by:** TIJO ANTONY 1. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SurveySparrow?** User Experience of the tool is the best in the Market **What do you dislike about SurveySparrow?** Pricing and Integrations offered can be further enhanced **What problems is SurveySparrow solving and how is that benefiting you?** Easy access to surveys and insights ### 25. The conversational survey system is my favourite feature **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** I've been having problems with SurveyMokey over the last few months, and their customer services haven't been helpful at all, so I decided to try SurveySparrow. I find SurveySparrow to have great designs and a variety of customization options. The survey setup process is very straightforward and user-friendly. The conversational survey system is my favourite feature, and since I started using it, I've been getting more responses from my followers. I'm also impressed with the customer service. **What do you dislike about SurveySparrow?** It would be nice if survey sparrow could improve their prices for students—nothing else to dislike at the moment. **What problems is SurveySparrow solving and how is that benefiting you?** I wasn't getting enough responses from my customers with SurveyMoney and with SurveySparrow I've been getting more responses from my followers and with more meaningful data. ### 26. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Corbin V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about SurveySparrow?** The survey system works really well and you get what's expected. **What do you dislike about SurveySparrow?** I love the whole system that they offer. **What problems is SurveySparrow solving and how is that benefiting you?** We use this software to help get analytics about how our staff enjoyed their time here ### 27. Easy to use; great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SurveySparrow?** I like the ease of use and the low cost of the plans. **What do you dislike about SurveySparrow?** The price could be lower. Other than that it is a great tool. **What problems is SurveySparrow solving and how is that benefiting you?** Survey sparrow provides survey software for a lower cost compared to competitors. ### 28. Great platform and awesome tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** The ability of customize my survey and the tech support team **What do you dislike about SurveySparrow?** the high fees to integrate with salesforce **What problems is SurveySparrow solving and how is that benefiting you?** It centralized all the answers collected in our appointments and improved the meeting time with our salespeople and customers ### 29. Smooth & User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shibin B. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about SurveySparrow?** Its very user friendly and good in UX too, helps any user to easily navigate each questions regardless of the number of questions you give. **What do you dislike about SurveySparrow?** Nothing much, looking for more new features **What problems is SurveySparrow solving and how is that benefiting you?** Collecting responses from audience seamlessly ### 30. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Nice User Experience and Interface, quick customer service. Also great that the survey created can be used offline as well. **What do you dislike about SurveySparrow?** Nothing stand outs to be bad. Had slight issues when uploading the logo to the form, as the formatting was not as flexible as some other online form generators. **What problems is SurveySparrow solving and how is that benefiting you?** In our tradeshows, it helps us improve our booth and overall experience for the visitors as they fill out the survey on their way out. ### 31. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** The design and the ease of setting it up. We also like the data collection on the backend **What do you dislike about SurveySparrow?** we have no dislikes for this. We believe everything is perfect **What problems is SurveySparrow solving and how is that benefiting you?** Solving issues around customer driven data ### 32. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Banish A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Recurring Surveys is the best thing. I also like the customizability of the surveys. **What do you dislike about SurveySparrow?** Nothing to dislike. Although I faced some issues during the start, but the customer support was excellent. **What problems is SurveySparrow solving and how is that benefiting you?** Engaging employee helps us. ### 33. Survey Sparrow is one the best survey site till now **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** I liked the features and different templates available at SurveySparrow. **What do you dislike about SurveySparrow?** There is nothing to dislike. I would like to use it more. **What problems is SurveySparrow solving and how is that benefiting you?** It helped me to easily gather reports out of the surveys. ### 34. Nice Alternative to Survey Monkey **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SurveySparrow?** SurveySparrow creates professional looking surveys with an easy to use interface. It was very simple to set up the survey as we wanted it and to get the link out to our volunteers. I found it even easier to use than Survey Monkey had been. Our volunteers found the survey easy to follow and complete, which is a plus when dealing with people having different levels of tech comfort. **What do you dislike about SurveySparrow?** Cost is the biggest downside for us. As a non-profit we watch every penny and the cost was relatively high versus the number of times we will use SurveySparrow for feedback. The second downside for me is getting data out from text based survey questions. I did not find an easy was to get these results into a report. Now, I did not do a deep dive into help for this. If I find an easy way to get this data out, I'll amend this remark. **What problems is SurveySparrow solving and how is that benefiting you?** Volunteers can be difficult to get helpful feedback from. SurveySparrow has given us a useful platform for retrieving this feedback so we can make our volunteers' experience in serving more joyful and fulfilling for them. It has helped us find gaps in our training processes and in our volunteer appreciation efforts which we have been able to fill in. ### 35. Effective Power per Dollar Spent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** I appreciate that SurveySparrow has different tiers for different business/personal uses. Not everyone may need some of the features offered on the larger plans. **What do you dislike about SurveySparrow?** My only issue is our plan we signed up for is now considered "legacy" so we may end up having to pay more if we continue using this after our license expires. **What problems is SurveySparrow solving and how is that benefiting you?** We are using our surveys to meter customer satisfaction with our company. ### 36. Solid survey builder made for complex briefs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about SurveySparrow?** A solid platform you can entrust with complex platforms, both for our own needs but also for projects developed for clients **What do you dislike about SurveySparrow?** Not much, really. Waitging for a more complex FAQ AI sources to be acceptes (PDF, GSheets ao) **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow is solving several problems in the field of online surveys. Firstly, it addresses the issue of survey fatigue among respondents. Traditional surveys often result in low response rates due to their long and boring format. SurveySparrow introduces conversational surveys that are engaging, interactive, and personalized, thereby reducing respondent fatigue. This benefits users like me by increasing response rates and providing more accurate and insightful data. Secondly, SurveySparrow offers a mobile-first approach to surveys. With the increasing use of smartphones, it is crucial for surveys to be optimized for mobile devices. SurveySparrow provides a seamless and user-friendly mobile survey experience, ensuring higher participation and better data quality. This benefit is particularly valuable in today's mobile-centric world where people are constantly on the go. Lastly, SurveySparrow offers advanced survey features such as skip logic, branching, and automated reminders. These features enable users to create more sophisticated and targeted surveys, resulting in better insights. By streamlining the survey creation process and making it more intuitive, SurveySparrow saves users time and effort, allowing them to focus on analyzing the data and deriving valuable insights. Overall, SurveySparrow's innovative approach to surveys helps overcome respondent fatigue, provides a mobile-friendly experience, and offers advanced features that enhance data quality. These benefits ultimately lead to higher response rates, improved data accuracy, and more meaningful insights for users like me. ### 37. Quality Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SurveySparrow?** I like the ability to modify the styling and type of questions with ease. **What do you dislike about SurveySparrow?** Nothing, I think it is a quality product. **What problems is SurveySparrow solving and how is that benefiting you?** Allowing anonymous surveys with quick data collection ### 38. Simple, Slick and Natural **Rating:** 4.5/5.0 stars **Reviewed by:** Ray M. | Product Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about SurveySparrow?** The survey setup process is very simple, I've used a few and creating a survey with this was second nature. Conditional logic with Survey Sparrow makes complete sense whereas other tools complicate things. In general, the conversation style way (messaging app style) the questions are delivered to the end user is so natural and is actually enjoyable. They're got this right! I think embedding the surveys option should be coming soon. Their support is great too. **What do you dislike about SurveySparrow?** I'd like more options ie: upload image and even the option to embed a video. Their branding is on the left and at the end of the survey. **Recommendations to others considering SurveySparrow:** Highly recommended. Try it and you can create a survey with conditional logic in a fraction of the time it would take in Google Forms. Share your survey and ask your respondents their thoughts on answering questions in a conversation style as opposed to an old survey style - they'll make up your mind for you! **What problems is SurveySparrow solving and how is that benefiting you?** When potential customers see a survey with a load of questions, they sometimes click away. Survey Sparrow allows you to introduce your questions in a natural, friendly way which means more people are willing to begin answering. ### 39. Overall a positive experience thus far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** I like the customization but also the insights the samples provide. **What do you dislike about SurveySparrow?** I wish we could know the number or email of those who submitted the survey. **What problems is SurveySparrow solving and how is that benefiting you?** Customer feedback ### 40. Survey user **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Easy to use and deploy with clients and training is easy. **What do you dislike about SurveySparrow?** I think survey sparrow is a great product. **What problems is SurveySparrow solving and how is that benefiting you?** Helps understand what my customers are looking for. ### 41. Seamless surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about SurveySparrow?** The user-feedback building experience is so amazing by the usage of conditional logic feature and extremely engaging which turns into conversion rates. **What do you dislike about SurveySparrow?** Plugin is expensive as they need to make adjustments for certain features. **What problems is SurveySparrow solving and how is that benefiting you?** Default templates helps in saving time and the analytic and reporting parts of the tool works well and provide in-depth data on how users interact. ### 42. Managing your reviews and feedback with SurveySparrow **Rating:** 4.0/5.0 stars **Reviewed by:** Suhail J. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SurveySparrow?** This is a good management platform for analyzing feedbacks and surveys from customers. The best feature of this platform is its user-friendly interface and customization of the survey forms. **What do you dislike about SurveySparrow?** The survey templates available on the platform are limited and the pricing of advanced features is higher than expectation. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow has eased the way of interacting with customers for collecting their feedback regarding the services they acquired. It has helped to gain their attention and increase the quality of services through analyzing the feedback using the features in this platform. ### 43. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** William B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Easy to use and time saving, best for easy forms **What do you dislike about SurveySparrow?** Nothing really expect maybe high price but else nothing **What problems is SurveySparrow solving and how is that benefiting you?** Understanding the experience that users go through ### 44. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro Z. | Data analytics and Big Data Adjunct Professor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** User-friendly, easy setup, great support. **What do you dislike about SurveySparrow?** Limited export options; needs more formats. **What problems is SurveySparrow solving and how is that benefiting you?** Survey administration and data collection, offering solutions that benefit users in diverse ways. ### 45. Amazing Survey Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** We use survey sparrow for on a regular basis for NPS and the integration was easy. **What do you dislike about SurveySparrow?** It could have more customisations available **What problems is SurveySparrow solving and how is that benefiting you?** User Feedback ### 46. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Ability to alter designs and change fonts. **What do you dislike about SurveySparrow?** Expensive for students who want monthly rates **What problems is SurveySparrow solving and how is that benefiting you?** Ability to include partial responses and allow multiple language options ### 47. Annoying **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** It was a nice design and aesthetic choices **What do you dislike about SurveySparrow?** They communicated to much (emailed constantly) **What problems is SurveySparrow solving and how is that benefiting you?** More enabling for staff when I send out mass surveys ### 48. Best Survey Platform for the Money! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** We have a sophisticated and complicated tech stack for our Digital Marketing. We always run into challenges with tracking and passing data from one system to another. The biggest challenge is when we use iframes. We tried all the top survey platforms and SurveySparrow is the absolute best for tracking and API connections. It also has great survey functionality and is very user friendly. Whenever we had problems or didn't know how to do something, their support always responded quickly and solved our problems. Grateful for this platform which is an important tool in our Digital Marketing arsenal. I highly recommend everyone takes a look at SurveySparrow and take it for a test drive. **What do you dislike about SurveySparrow?** There has not been anything that we have disliked about the platform so far. **What problems is SurveySparrow solving and how is that benefiting you?** We run ads on Google, Facebook and Instagram to a 'lead generation quiz' built using SurveySparrow. The user experience is great and the tracking and data insights are the best in the industry. ### 49. Customer experience professional **Rating:** 4.5/5.0 stars **Reviewed by:** Anant K. | Technical Solution Advisor | Digital Product Management and Experience Design (CX), Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** Branching and logic ability to design survey **What do you dislike about SurveySparrow?** Nothing much all easy to handle emojis option need to be added **What problems is SurveySparrow solving and how is that benefiting you?** Gather feedback ### 50. Good quality product - pricing relativly high **Rating:** 4.5/5.0 stars **Reviewed by:** Carsten V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** I find Survey Sparrow to have a great design and user interface that makes creating and distributing surveys easy and efficient. The software is intuitive to use, and I appreciate the variety of question types and customization options available. I also like the real-time analytics and reporting features, which provide valuable insights and help me make informed decisions based on the data collected. Another feature that stands out to me is the ability to integrate with other tools such as Zapier, which allows me to streamline my workflows and automate tasks. **What do you dislike about SurveySparrow?** However, one downside of Survey Sparrow is its pricing. While the basic plan is affordable, the pricing for 360 evaluations can be expensive, especially for small businesses or organizations with a limited budget. Additionally, the lack of a free plan or trial can make it difficult for potential users to evaluate the software before committing to a subscription. **What problems is SurveySparrow solving and how is that benefiting you?** As a coach who uses Survey Sparrow for 360 reviews, I find the software to be an excellent tool for gathering feedback and assessing my clients' strengths and areas for improvement. The user interface is straightforward and easy to navigate, which allows me to quickly create and distribute surveys to participants. I appreciate the variety of question types available, including the option to include open-ended responses, which provides a more detailed and nuanced view of each participant's feedback. Another feature that stands out to me is the ability to customize the survey's branding and design, which helps me maintain a professional and cohesive image for my coaching practice. The software's real-time analytics and reporting features are also invaluable, allowing me to quickly identify themes and trends across multiple feedback sources and tailor my coaching approach accordingly. ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A39%3A33+-0500&secure%5Bsession_id%5D=eaeb6029-716e-447c-ad8a-13f726cd9dc1&secure%5Btoken%5D=b8ef94d3edf07a0631630f72758e62d3bf116069515e5a11a6f72b51879a9054&format=llm_user) ## SurveySparrow Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates - Customizable Templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top SurveySparrow Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,543 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,119 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)