Compare Jotform and SurveySparrow 
At a Glance
Market Segments
Small-Business (73.6% of reviews)
Small-Business (68.7% of reviews)
Entry-Level Pricing
Free
$19.00
Jotform
Star Rating
(4,967)4.7 out of 5
Market Segments
Small-Business (73.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSurveySparrow
Star Rating
(2,045)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in user satisfaction, boasting a higher overall score compared to SurveySparrow. Users appreciate the ease of creating specialized forms, which streamlines processes for various business needs, making it a preferred choice for many.
- According to verified reviews, Jotform's implementation process is notably quick and intuitive, with users highlighting features like automatic document uploads to Google Drive, which enhances organization and efficiency. In contrast, SurveySparrow, while user-friendly, has received feedback indicating that it may not match the same level of customization for specific workflows.
- Users say that Jotform's extensive template library and form-building capabilities allow for a high degree of customization, which is particularly beneficial for small businesses. SurveySparrow, on the other hand, is praised for its conversational survey style, which engages users and boosts response rates, but may lack the same depth in form customization.
- Reviewers mention that both platforms offer quality support, but Jotform's higher volume of recent reviews suggests a more robust user community and support network. Users have noted that Jotform's support is responsive and helpful, while SurveySparrow's support is also rated well but may not have the same breadth of resources available.
- G2 reviewers highlight Jotform's superior performance in areas like survey distribution and conditional logic, which are essential for creating dynamic forms. SurveySparrow, while effective in its own right, has received mixed feedback regarding its capabilities in these areas, indicating potential limitations for users with complex needs.
- Users appreciate SurveySparrow's modern approach to feedback collection, particularly its intuitive interface and automation features that simplify the survey process. However, Jotform's higher ratings in overall usability and setup ease suggest that it may be a better fit for users seeking a straightforward and powerful form-building experience.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Free Trial
Jotform
Free Trial is available
SurveySparrow
Free Trial is available
Ratings
Meets Requirements
9.1
3,822
8.7
1,383
Ease of Use
9.2
3,902
9.0
1,392
Ease of Setup
9.1
3,018
8.9
887
Ease of Admin
9.1
2,599
8.8
857
Quality of Support
8.8
3,020
8.8
1,200
Has the product been a good partner in doing business?
9.1
2,481
8.9
793
Product Direction (% positive)
9.3
3,805
8.5
1,233
Features by Category
Registration
9.0
754
Not enough data
9.2
771
Not enough data
8.0
651
Not enough data
7.9
622
Not enough data
8.2
626
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
590
Not enough data
8.5
676
Not enough data
8.3
666
Not enough data
8.3
621
Not enough data
7.5
571
Not enough data
7.8
573
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.3
79
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basics
Not enough data
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Content
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Data
Not enough data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
42
Not enough data
9.0
37
Not enough data
8.9
32
Not enough data
Feature Not Available
Customization
Not enough data
8.2
30
Not enough data
8.2
34
Not enough data
8.2
32
Not enough data
8.5
29
Generative AI
Not enough data
7.8
23
Not enough data
7.9
21
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.5
62
Not enough data
8.7
61
Not enough data
8.0
59
Not enough data
Agentic AI - Lead Capture
7.8
52
Not enough data
7.7
50
Not enough data
Data Capture
8.4
58
Not enough data
8.7
65
Not enough data
7.9
58
Not enough data
8.5
62
Not enough data
Analytics
8.7
61
Not enough data
8.5
63
Not enough data
Customization
9.3
73
Not enough data
9.0
63
Not enough data
8.8
68
Not enough data
8.8
64
Not enough data
Feedback Management
Not enough data
8.2
172
Not enough data
8.2
210
Not enough data
8.3
245
Feedback Analysis
Not enough data
8.0
60
Not enough data
8.2
185
Not enough data
8.4
178
Feedback Sources
Not enough data
8.5
195
Not enough data
9.1
289
Not enough data
8.0
47
Not enough data
8.4
182
Generative AI
Not enough data
7.4
50
Not enough data
7.6
45
Survey Management
9.2
1175
8.9
611
9.3
1196
8.8
617
8.8
1136
8.5
561
9.0
1089
8.7
566
Survey Customization
8.6
1012
8.6
526
8.6
1060
8.4
515
8.3
945
8.4
407
8.0
851
8.2
344
Survey Insights
8.6
1090
8.4
549
7.9
840
8.2
318
8.8
1091
8.6
477
8.5
1018
8.5
402
Agentic AI - Survey
7.5
127
8.3
5
7.6
124
7.7
5
7.7
127
8.0
5
Notifications
8.7
46
Not enough data
8.4
46
Not enough data
8.5
44
Not enough data
Settings
8.3
45
Not enough data
8.6
45
Not enough data
8.2
45
Not enough data
Personalization
8.9
44
Not enough data
8.8
38
Not enough data
Integrations
7.5
40
Not enough data
8.7
43
Not enough data
8.1
41
Not enough data
7.1
40
Not enough data
7.4
39
Not enough data
Generative AI
7.7
35
Not enough data
7.2
36
Not enough data
7.0
35
Not enough data
7.2
35
Not enough data
7.0
35
Not enough data
Agentic AI - Online Appointment Scheduling
7.3
36
Not enough data
7.4
35
Not enough data
7.6
37
Not enough data
Customization
9.0
2192
8.5
151
8.8
2041
8.6
155
9.0
2031
8.7
160
8.7
2225
8.8
179
Additional Functionality
8.8
1967
8.5
133
7.7
1694
8.0
89
8.9
2062
8.4
120
8.0
1711
7.7
87
8.9
2025
8.3
135
Performance reviews
9.2
227
Not enough data
8.8
207
Not enough data
Feedback
9.0
212
Not enough data
8.7
198
Not enough data
Data
8.9
210
Not enough data
8.6
198
Not enough data
Generative AI
7.4
98
Not enough data
6.9
96
Not enough data
Before the Job
7.1
152
Not enough data
7.2
143
Not enough data
7.5
151
Not enough data
7.3
150
Not enough data
On the Job
7.3
147
Not enough data
7.9
162
Not enough data
7.3
146
Not enough data
7.8
155
Not enough data
7.4
144
Not enough data
After the Job
8.4
168
Not enough data
8.1
165
Not enough data
7.0
144
Not enough data
7.3
143
Not enough data
Agentic AI - Field Service Management
6.4
25
Not enough data
6.4
25
Not enough data
6.5
25
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.5
212
Not enough data
7.5
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
909
8.5
345
8.1
790
8.4
217
8.0
752
8.4
223
8.6
831
8.5
309
9.1
876
8.9
336
8.8
828
8.7
291
8.7
852
8.4
316
8.7
840
8.5
333
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
411
8.7
168
8.6
444
8.7
216
8.3
422
8.5
137
Platform Content
8.5
410
8.9
184
8.8
447
8.9
233
8.3
399
Feature Not Available
7.8
383
8.4
135
Platform Additional Functionality
8.0
383
8.6
151
8.3
399
Feature Not Available
7.9
388
8.8
147
7.9
387
8.6
152
Platform
8.9
909
8.5
345
8.1
790
8.4
217
8.0
752
8.4
223
8.6
831
8.5
309
9.1
876
8.9
336
8.8
828
8.7
291
8.7
852
8.4
316
8.7
840
8.5
333
Categories
Categories
Shared Categories
Jotform and SurveySparrow are categorized as Online Form Builder, Employee Engagement, and Survey
Unique Categories
SurveySparrow is categorized as Feedback Analytics, Experience Management, Exit Interview Management, and Online Reputation Management
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Marketing and Advertising
4.9%
Education Management
4.7%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.5%
Other
72.9%
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Alternatives
Discussions
What is JotForm used for?
10 Comments
J
Hello there!
Jotform is an online application that allows anyone to quickly create custom online forms, collect responses directly in the email, create...Read more
Is JotForm safe?
7 Comments
RZ
As far as I can tell, Jotform is safe. It gives me the option to delete files over a period of time that I am no longer using. I appreciate that ability!Read more
What is Jotform used for?
3 Comments
NM
Jotform can be used for a plethora of things!
From employee surveys, to required forms, or just for fun!Read more
What is SurveySparrow used for?
2 Comments
EF
SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction...Read more
Please increase the trail period if needed. not for all but who requests it.
2 Comments
CS
A perfect choice for business development. Thank you.Read more
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