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Compare Jotform and SurveySparrow 
Featured Products
At a Glance
Market Segments
Small-Business (73.4% of reviews)
Small-Business (68.6% of reviews)
Entry-Level Pricing
Free
$19.00
Jotform
Star Rating
(4,807)4.7 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSurveySparrow
Star Rating
(2,039)4.4 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in user satisfaction, boasting a higher overall score compared to SurveySparrow. Users appreciate its intuitive interface and the ease of creating forms, with one reviewer noting, "Easy to use, nice UI, API integrations are great."
- According to verified reviews, Jotform's implementation process is praised for its speed and simplicity, making it a preferred choice for businesses looking to get started quickly. Users highlight that the platform is "very useful for our customer surveys" and that the onboarding experience is seamless.
- Users say that while SurveySparrow offers a unique conversational survey experience, it may not match the overall functionality and flexibility of Jotform. Reviewers mention that the chat-style format enhances engagement but can sometimes limit customization options compared to Jotform's extensive features.
- Reviewers mention that both platforms provide quality support, but Jotform stands out with a slightly higher satisfaction rating. Users have expressed appreciation for Jotform's customer service, stating, "Customer support is amazing," which contributes to a more positive overall experience.
- According to recent feedback, Jotform's extensive template library and customization options are significant advantages, allowing users to tailor forms to their specific needs. In contrast, while SurveySparrow offers some customization, users feel that Jotform provides a broader range of templates and design flexibility.
- G2 reviewers highlight that Jotform's performance in reporting and analytics is superior, with users noting its robust capabilities for tracking responses and generating insights. This is contrasted with SurveySparrow, where users appreciate the reporting features but feel they could be more comprehensive.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Free Trial
Jotform
Free Trial is available
SurveySparrow
Free Trial is available
Ratings
Meets Requirements
9.1
3,744
8.7
1,382
Ease of Use
9.2
3,821
9.0
1,391
Ease of Setup
9.1
2,938
8.9
886
Ease of Admin
9.1
2,527
8.8
857
Quality of Support
8.8
2,950
8.8
1,199
Has the product been a good partner in doing business?
9.1
2,411
8.9
793
Product Direction (% positive)
9.3
3,733
8.5
1,232
Features by Category
Registration
9.0
749
Not enough data
9.2
767
Not enough data
8.0
650
Not enough data
7.9
620
Not enough data
8.2
625
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
588
Not enough data
8.5
674
Not enough data
8.3
664
Not enough data
8.2
619
Not enough data
7.5
570
Not enough data
7.8
572
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.3
79
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basics
Not enough data
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Content
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Data
Not enough data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
42
Not enough data
9.0
36
Not enough data
8.8
31
Not enough data
Feature Not Available
Customization
Not enough data
8.2
30
Not enough data
8.2
33
Not enough data
8.1
31
Not enough data
Feature Not Available
Generative AI
Not enough data
7.8
23
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.5
62
Not enough data
8.7
61
Not enough data
7.9
59
Not enough data
Agentic AI - Lead Capture
7.8
51
Not enough data
7.7
50
Not enough data
Data Capture
8.3
58
Not enough data
8.6
65
Not enough data
7.9
57
Not enough data
8.5
62
Not enough data
Analytics
8.7
60
Not enough data
8.5
63
Not enough data
Customization
9.2
72
Not enough data
9.0
62
Not enough data
8.8
67
Not enough data
8.7
63
Not enough data
Feedback Management
Not enough data
8.2
173
Not enough data
8.2
210
Not enough data
8.3
246
Feedback Analysis
Not enough data
8.0
60
Not enough data
8.2
185
Not enough data
8.4
179
Feedback Sources
Not enough data
8.5
195
Not enough data
9.1
289
Not enough data
7.9
47
Not enough data
8.4
182
Generative AI
Not enough data
7.4
51
Not enough data
Feature Not Available
Survey Management
9.3
1170
8.9
611
9.3
1191
8.8
618
8.8
1134
8.5
561
9.0
1088
8.7
567
Survey Customization
8.6
1010
8.6
526
8.6
1056
8.4
516
8.3
945
8.4
408
8.0
851
8.2
345
Survey Insights
8.6
1088
8.4
547
7.9
840
8.2
319
8.8
1087
8.6
478
8.5
1015
8.5
403
Agentic AI - Survey
7.5
126
7.8
6
7.6
123
7.2
6
7.7
126
7.8
6
Notifications
8.7
44
Not enough data
8.4
44
Not enough data
8.5
43
Not enough data
Settings
8.2
43
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Personalization
8.9
43
Not enough data
8.8
37
Not enough data
Integrations
7.6
39
Not enough data
8.7
41
Not enough data
8.0
40
Not enough data
7.1
38
Not enough data
7.4
38
Not enough data
Generative AI
7.6
34
Not enough data
7.2
35
Not enough data
7.0
34
Not enough data
7.2
34
Not enough data
6.9
34
Not enough data
Agentic AI - Online Appointment Scheduling
7.4
35
Not enough data
7.4
34
Not enough data
7.6
36
Not enough data
Customization
9.0
2160
8.5
151
8.8
2028
8.6
155
9.0
2026
8.7
160
8.8
2192
8.8
179
Additional Functionality
8.8
1958
8.5
133
7.7
1693
8.0
89
8.9
2045
8.4
120
8.0
1702
7.7
87
8.9
2018
Feature Not Available
Performance reviews
9.2
227
Not enough data
8.8
207
Not enough data
Feedback
9.0
212
Not enough data
8.7
198
Not enough data
Data
8.9
210
Not enough data
8.6
198
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
151
Not enough data
7.3
142
Not enough data
7.6
150
Not enough data
7.3
149
Not enough data
On the Job
7.3
146
Not enough data
8.0
161
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
Not enough data
After the Job
8.4
167
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.5
212
Not enough data
7.5
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
903
8.5
345
8.1
789
8.4
217
8.0
751
8.4
223
8.6
827
8.5
309
9.1
871
8.9
336
8.8
826
8.7
291
8.7
849
8.4
316
8.7
836
8.5
333
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
411
8.7
169
8.6
445
8.7
217
8.3
423
8.5
138
Platform Content
8.5
410
8.9
185
8.8
447
8.9
234
8.3
399
Feature Not Available
7.8
383
8.4
136
Platform Additional Functionality
8.0
383
8.6
152
8.3
399
Feature Not Available
7.9
389
8.8
148
7.9
387
8.6
153
Platform
8.9
903
8.5
345
8.1
789
8.4
217
8.0
751
8.4
223
8.6
827
8.5
309
9.1
871
8.9
336
8.8
826
8.7
291
8.7
849
8.4
316
8.7
836
8.5
333
Categories
Categories
Shared Categories
Jotform and SurveySparrow are categorized as Online Form Builder, Employee Engagement, and Survey
Unique Categories
SurveySparrow is categorized as Feedback Analytics, Experience Management, Exit Interview Management, and Online Reputation Management
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Marketing and Advertising
4.9%
Education Management
4.7%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
73.0%
Information Technology and Services
8.7%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 Comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
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