# SurveyMonkey vs SurveySparrow Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user satisfaction, with many praising its **intuitive drag-and-drop interface** and the ability to create polished surveys quickly. Users appreciate features like the screenshot provided at the end of surveys, which enhances their workflow.
- **Users say** that SurveySparrow offers a clean and straightforward interface, making it easy for first-time users to set up and create surveys. The platform's **conversational chat-style survey design** is highlighted as a unique feature that sets it apart from traditional survey formats.
- **Reviewers mention** that while both platforms are user-friendly, SurveyMonkey's overall ease of use is slightly higher, with users noting that it is particularly helpful for those who need to navigate complex survey setups without hassle.
- **According to verified reviews** , SurveySparrow shines in customization options, with users appreciating its AI features that enhance survey creation. This flexibility allows for tailored surveys that can adapt to various feedback needs, especially after events.
- **G2 reviewers highlight** that SurveyMonkey has a significantly larger user base, which contributes to its higher G2 Score. This extensive feedback pool indicates a more established presence in the market, leading to a wealth of resources and community support for users.
- **Users report** that while SurveySparrow has strong support features, SurveyMonkey's quality of support is also commendable, with many users feeling that both platforms provide adequate assistance. However, SurveyMonkey's larger market presence may offer more comprehensive resources for troubleshooting.



| | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23,551 | 2,063 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (68.5% of reviews) | 
| **Entry Level Price** | Contact Us | $19.00 | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### SurveySparrow

Pros:
- Ease of Use (20 reviews)
- User Interface (15 reviews)

Cons:
- Poor Reporting (10 reviews)
- Difficult Reporting (9 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | SurveySparrow | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20678 reviews) | 8.7 (1392 reviews) | 
  | **Ease of Use** | 9.2 (20796 reviews) | 9.0 (1401 reviews) | 
  | **Ease of Setup** | 9.0 (8131 reviews) | 9.0 (896 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.8 (857 reviews) | 
  | **Quality of Support** | 8.6 (14671 reviews) | 8.8 (1208 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 8.9 (793 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20218 reviews) | 8.4 (1241 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### SurveySparrow

#### Entry-Level Pricing

Plan: Basic

Price: $19.00

Description: Essential features for individuals to get started in one pack.

Key Features:
- 2,500 Responses
- Accept payments
- Display logic & Skip logic

[Browse all 8 editions](https://www.g2.com/products/surveysparrow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **SurveySparrow** | 9.0/10 | 59 |

#### Basics

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Interoperability** | Not enough data | 8.8 (38 reviews) | 
| **Performance** | Not enough data | 9.2 (49 reviews) | 
| **Mobility** | Not enough data | 9.1 (47 reviews) | 
| **Internationalization** | Not enough data | 8.7 (39 reviews) | 

#### Content

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (45 reviews) | 
| **Content Library** | Not enough data | 9.0 (44 reviews) | 
| **Content Creation** | Not enough data | 9.2 (48 reviews) | 

#### Data

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Platform Search** | Not enough data | 9.0 (41 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.1 (43 reviews) | 
| **Visualization** | Not enough data | 9.1 (48 reviews) | 

#### Agentic AI - Exit Interview Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **SurveySparrow** | 8.4/10 | 56 |

#### Analytics

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (44 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (39 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.9 (33 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.2 (31 reviews) | 
| **Multilanguage Support** | Not enough data | 8.1 (36 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.2 (32 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.5 (29 reviews) | 

#### Generative AI

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (21 reviews) | 

#### Agentic AI - Experience Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 194 |
| **SurveySparrow** | 8.2/10 | 318 |

#### Feedback Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Tagging** | 7.8 (150 reviews) | 8.2 (172 reviews) | 
| **Segmentation** | 8.1 (147 reviews) | 8.2 (210 reviews) | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | 8.3 (246 reviews) | 

#### Feedback Analysis

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | 8.0 (60 reviews) | 
| **Sentiment Analysis** | 7.9 (144 reviews) | 8.2 (185 reviews) | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | 8.4 (178 reviews) | 

#### Feedback Sources

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | 8.5 (196 reviews) | 
| **Surveys** | 9.1 (170 reviews) | 9.1 (292 reviews) | 
| **Social Media** | 7.8 (138 reviews) | 8.0 (47 reviews) | 
| **Customer Service Channels** | 7.7 (136 reviews) | 8.4 (182 reviews) | 

#### Generative AI

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | 7.4 (50 reviews) | 
| **AI Text Summarization** | 7.6 (81 reviews) | 7.6 (45 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1710 |
| **SurveySparrow** | 8.5/10 | 665 |

#### Survey Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Survey Builder** | 9.0 (1506 reviews) | 8.9 (618 reviews) | 
| **Question Types** | 8.9 (1445 reviews) | 8.8 (618 reviews) | 
| **Templates** | 8.6 (1360 reviews) | 8.5 (563 reviews) | 
| **Survey Distribution** | 8.9 (1423 reviews) | 8.7 (569 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1173 reviews) | 8.6 (526 reviews) | 
| **Branding** | 8.2 (1208 reviews) | 8.4 (519 reviews) | 
| **Multimedia Support** | 8.1 (1073 reviews) | 8.4 (407 reviews) | 
| **Multilingual Surveys** | 8.1 (906 reviews) | 8.2 (344 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1417 reviews) | 8.4 (553 reviews) | 
| **BI Tools Integration** | 8.0 (946 reviews) | 8.2 (318 reviews) | 
| **Data Exporting** | 8.5 (1267 reviews) | 8.6 (478 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | 8.5 (403 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | 8.6 (6 reviews) | 
| **Proactive Assistance** | 7.7 (152 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 8.0 (153 reviews) | 8.3 (6 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 246 |
| **SurveySparrow** | 8.4/10 | 201 |

#### Customization

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | 8.5 (151 reviews) | 
| **Conditional Logic** | 8.3 (194 reviews) | 8.6 (155 reviews) | 
| **Multi-page Forms** | 8.7 (214 reviews) | 8.7 (160 reviews) | 
| **Design** | 8.6 (228 reviews) | 8.8 (179 reviews) | 

#### Additional Functionality

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | 8.5 (133 reviews) | 
| **Offline Capability** | 7.6 (151 reviews) | 8.0 (89 reviews) | 
| **Notifications** | 8.3 (197 reviews) | 8.4 (120 reviews) | 
| **Payments** | 7.8 (150 reviews) | 7.7 (87 reviews) | 
| **Mobile Forms** | 8.5 (205 reviews) | 8.3 (135 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Generative AI

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Consumer Intelligence

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | N/A | N/A |
| **SurveySparrow** | 8.6/10 | 517 |

#### Platform Basics

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.7 (169 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (217 reviews) | 
| **Interoperability** | Not enough data | 8.5 (137 reviews) | 

#### Platform Content

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.9 (185 reviews) | 
| **Survey Customization** | Not enough data | 8.9 (234 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Science-based templates** | Not enough data | 8.3 (136 reviews) | 

#### Platform Additional Functionality

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.6 (151 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Peer Recognition** | Not enough data | 8.8 (147 reviews) | 
| **Social Feedback Portal** | Not enough data | 8.6 (152 reviews) | 

#### Platform

| Feature | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (345 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (217 reviews) | 
| **Internationalization** | Not enough data | 8.4 (223 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Performance** | Not enough data | 8.9 (336 reviews) | 
| **Mobility** | Not enough data | 8.7 (291 reviews) | 
| **Reporting** | Not enough data | 8.4 (316 reviews) | 
| **Dashboards** | Not enough data | 8.5 (333 reviews) | 

---
## Categories
**Shared Categories (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


**Unique to SurveySparrow (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | SurveySparrow | 
|---|---|---|
| **Small-Business** | 36.5% | 68.5% | 
| **Mid-Market** | 34.1% | 24.7% | 
| **Enterprise** | 29.4% | 6.8% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### SurveySparrow

- **Information Technology and Services:** 8.9%
- **Marketing and Advertising:** 7.9%
- **Computer Software:** 7.8%
- **Education Management:** 4.7%
- **Financial Services:** 3.4%
- **Higher Education:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Non-Profit Organization Management:** 3.1%
- **Management Consulting:** 2.9%
- **Market Research:** 2.4%
- **Other:** 52.5%

---
## Alternatives

### Alternatives to SurveyMonkey

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5189 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7397 reviews)

### Alternatives to SurveySparrow

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5189 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1141 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Culture Amp](https://www.g2.com/products/culture-amp/reviews) — 4.5/5 stars (1575 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1037 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### SurveySparrow

- Title: [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) — 2 comments
  > **Top comment:** "SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction..."
- Title: [Survey sparrow is legitimate.](https://www.g2.com/discussions/survey-sparrow-is-legitimate) — 2 comments, 1 upvote
  > **Top comment:** "ok"
- Title: [Please increase the trail period if needed. not for all but who requests it.](https://www.g2.com/discussions/please-increase-the-trail-period-if-needed-not-for-all-but-who-requests-it) — 2 comments, 1 upvote
  > **Top comment:** "A perfect choice for business development. Thank you."
- Title: [My email is no longer on the system, what can be the course of it?](https://www.g2.com/discussions/my-email-is-no-longer-on-the-system-what-can-be-the-course-of-it) — 2 comments, 1 upvote
  > **Top comment:** "I have the same problem."
- Title: [What's the best thing about using survey sparrow?](https://www.g2.com/discussions/what-s-the-best-thing-about-using-survey-sparrow) — 2 comments
  > **Top comment:** "easy to use, get variety of formats and can change accordingly.
better then other online survey"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-surveysparrow)