SurveySparrow Features
Platform (8)
Customization
As reported in 344 SurveySparrow reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 216 SurveySparrow reviews.
Internationalization
As reported in 222 SurveySparrow reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups. This feature was mentioned in 309 SurveySparrow reviews.
Performance
As reported in 335 SurveySparrow reviews. Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
As reported in 291 SurveySparrow reviews. Is accessible from a mobile device and by users on the go.
Reporting
Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 315 SurveySparrow reviews.
Dashboards
As reported in 332 SurveySparrow reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Consumer Intelligence (3)
Customer Feedback
Provides a forum for customers to give feedback and data storage for company analysis.
Competitive Intelligence
Allows users to get real-time information on competitors performance and reputation.
Sentiment Analysis
Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
Revenue Reporting
Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
Helps monitor the overall performance of marketing efforts and brand establishment.
Dashboard
Provides a centralized hub and management tools for all data points related to online reputation.
Media Monitoring (3)
Social Networks Monitoring
Helps track and monitor social media trends and interactions.
Social Media Management
Helps manage social messaging and measures the full impact of social campaigns.
Digital Media Monitoring
Helps manage ad messaging and measures the full impact of digital advertising campaigns.
In-House Management (2)
Employee Performance
Gives visibility into employee performance and each individual's impact on reputation initiatives.
Team Workflow
Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Basics (4)
Interoperability
Connects to external systems and applications as needed to complete workflows. 38 reviewers of SurveySparrow have provided feedback on this feature.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 49 SurveySparrow reviews.
Mobility
Is accessible from a mobile device and by users on the go. This feature was mentioned in 47 SurveySparrow reviews.
Internationalization
Supports use by multi-national organizations with appropriate languages, currencies and other conversions. This feature was mentioned in 39 SurveySparrow reviews.
Content (3)
Content Management
Stores previously created content in a way that is easy to find and share. 45 reviewers of SurveySparrow have provided feedback on this feature.
Content Library
Based on 44 SurveySparrow reviews. Provides users with a pre-built library of useable surveys
Content Creation
Contains tools that allow users to create original survey content directly within the application 48 reviewers of SurveySparrow have provided feedback on this feature.
Data (3)
Platform Search
As reported in 41 SurveySparrow reviews. Find important content or files using keywords, metadata, tags, etc.
Alerts and Notifications
Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. 43 reviewers of SurveySparrow have provided feedback on this feature.
Visualization
Contains tools to visalize data sets This feature was mentioned in 48 SurveySparrow reviews.
Platform Basics (3)
Performance Benchmarking
As reported in 169 SurveySparrow reviews. Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.
Reporting & Dashboards
Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. 217 reviewers of SurveySparrow have provided feedback on this feature.
Interoperability
Based on 138 SurveySparrow reviews. Connects to external systems and applications as needed to complete team workflows.
Platform Content (3)
Employee Pulse Surveys
Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. This feature was mentioned in 185 SurveySparrow reviews.
Survey Customization
Based on 234 SurveySparrow reviews. Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Science-based templates
Based on 136 SurveySparrow reviews. Provides content templates built by academics and/or practitioners and leverage science and research.
Platform Additional Functionality (3)
Employee Segmenting
Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. This feature was mentioned in 152 SurveySparrow reviews.
Peer Recognition
Based on 148 SurveySparrow reviews. Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.
Social Feedback Portal
Based on 153 SurveySparrow reviews. Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.
Analytics (3)
Net Promoter Score (NPS)
Calculates net promoter score (NPS) using customer feedback data. 41 reviewers of SurveySparrow have provided feedback on this feature.
Customer Satisfaction (CSAT) Score
Calculates customer satisfaction (CSAT) score using customer feedback data. 35 reviewers of SurveySparrow have provided feedback on this feature.
Customer Effort Score (CES)
Calculates customer effort score (CES) using customer feedback data. 30 reviewers of SurveySparrow have provided feedback on this feature.
Customization (7)
Stakeholder Management
Based on 30 SurveySparrow reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.
Multilanguage Support
Based on 32 SurveySparrow reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support
Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 30 SurveySparrow reviews.
Custom Fields
Based on 151 SurveySparrow reviews. Allows users to add custom fields to forms that aren't already on the templates
Conditional Logic
Based on 155 SurveySparrow reviews. Enables forms to hide or show certain fields based on respondents' answers
Multi-page Forms
Allows users to create forms with more than one page 160 reviewers of SurveySparrow have provided feedback on this feature.
Design
As reported in 179 SurveySparrow reviews. Gives users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.)
Feedback Management (3)
Tagging
Based on 173 SurveySparrow reviews. Tag content to organize and assign to specific departments or categories
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 210 reviewers of SurveySparrow have provided feedback on this feature.
Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards. 246 reviewers of SurveySparrow have provided feedback on this feature.
Feedback Analysis (3)
Thematic Analysis
Identifies key phrases, themes, and patterns within a given text This feature was mentioned in 60 SurveySparrow reviews.
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 185 SurveySparrow reviews.
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time 179 reviewers of SurveySparrow have provided feedback on this feature.
Feedback Sources (4)
Online Reviews
As reported in 195 SurveySparrow reviews. Analyzes feedback from online reviews
Surveys
Based on 288 SurveySparrow reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
As reported in 47 SurveySparrow reviews. Analyzes customer feedback from social media
Customer Service Channels
As reported in 181 SurveySparrow reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat
Survey Management (4)
Survey Builder
Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor 609 reviewers of SurveySparrow have provided feedback on this feature.
Question Types
Based on 616 SurveySparrow reviews. Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings
Templates
Offers pre-built templates for creating surveys with different audiences or use cases This feature was mentioned in 561 SurveySparrow reviews.
Survey Distribution
Provides tools for distributing surveys through email, SMS, social media, etc. This feature was mentioned in 566 SurveySparrow reviews.
Survey Customization (4)
Branching/Skip Logic
Based on 525 SurveySparrow reviews. Helps create more intelligent surveys based on respondent's actions and answers
Branding
As reported in 514 SurveySparrow reviews. Allows users to customize survey colors, logos, and URLs to match company branding
Multimedia Support
Ability to embed videos, photos, or other rich media 407 reviewers of SurveySparrow have provided feedback on this feature.
Multilingual Surveys
Based on 344 SurveySparrow reviews. Allows for creation of surveys in different languages and advanced survey translation
Survey Insights (4)
Reporting & Analytics
Provides tools to visualize and analyze data 545 reviewers of SurveySparrow have provided feedback on this feature.
BI Tools Integration
Allows integration with third -party reporting and business intelligence applications This feature was mentioned in 318 SurveySparrow reviews.
Data Exporting
As reported in 477 SurveySparrow reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file
Permissions
As reported in 402 SurveySparrow reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results
Additional Functionality (4)
Embedded Forms
Based on 133 SurveySparrow reviews. Enables forms to be embedded onto a website without having to create code from scratch
Offline Capability
Based on 89 SurveySparrow reviews. Can used without an internet connection
Notifications
As reported in 120 SurveySparrow reviews. Sends notifications when a completed form is recieved
Payments
Contains integrations with payment processors, enabling users to accept payments through forms 87 reviewers of SurveySparrow have provided feedback on this feature.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt. This feature was mentioned in 23 SurveySparrow reviews.
AI Text Generation
Allows users to generate text based on a text prompt. 51 reviewers of SurveySparrow have provided feedback on this feature.
AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Exit Interview Management (2)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Experience Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Survey (3)
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




