Serviceaide ChangeGear Reviews & Product Details

My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as they get more able to change their priorities. Overall, we’ve been using it consistently since then to track incidents and approvals, it really helps to manage day to day coordination. I also love in how we can have multiple departments come in without having to explain every little detail, everyone we’re in context and continue to move along in a constructive way without extra calls or emails. Review collected by and hosted on G2.com.

Notification mostly comes sometime odd and sometime miss a few little updates which we overlooked few important follow. And it always feels a lot of spaces, so looking for older notes or attachments in a ticket takes a little longer. Most of the things are very little, but when we need to respond quickly they add up and slow us down. Nothing has broken anything major, but it adds friction where it hasn’t been expected. Review collected by and hosted on G2.com.

I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, we use it daily to track an incident and approve everything. What I like is how easily it links to the Active Directory and the email system which allows for the updates and the alerts to go out. But, of course, it’s flexible enough to change workflows without involving IT on the dev side because we have to adapt as priorities shift. Review collected by and hosted on G2.com.

Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting comfortable took some time for our team, and still, some time later, certain tasks feel clunky. The reporting tools also needs improvement as it is hard to get the exact data we want without extra steps. This has slowed me down in audits or when I’m trying to work out performance metrics to show leadership. Review collected by and hosted on G2.com.

Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a transformation through this solution because we can handle intricate changes without causing major interruptions. The approval workflow system allows organizations to create personalized processes which verify all changes satisfy required assessments. The system integration with our ITSM tools enables streamlined processes together with reduced need to switch between systems. Review collected by and hosted on G2.com.

The software needs updated user interfaces combined with an easier interface design. The program shows signs of being outdated relative to contemporary software systems. Users should have better flexibility in reporting options because customization should not require technical expertise. Review collected by and hosted on G2.com.

The greatest feature about ChangeGear is how helpful and well organized documentation about IT changes is. All requests, all decisions, all approvals are logged, so we can look back at what has changed in the past when needed. This has proven immensely helpful for when reviewing the patterns within change requests or debugging existing issues. It also enforces some accountability since each request has an assigned responsible person that puts follow ups on easier track. Review collected by and hosted on G2.com.

Among bad things is the fact that some paths in ChangeGear can be quite rigid. While it makes sure that request is compliant, it may be possible to make some of the steps in the requests less strict thereby making them move quicker. Sometimes, this extra structure makes it harder to get through urgent change without needing extra delays. The interface could also be updated and looks outdated and less intuitive then what we have used before making some tasks take more time than it should. Review collected by and hosted on G2.com.

The seamless integration of Serviceaide ChangeGear with other tools is what sets it apart from others. As an example it just syncs with our current ticketing system and is very easy to track issues from beginning to end. What I keep being appreciative of is the customization options. It tailors the workflows and makes dashboards that are personal to our team without a hitch. I’ve used it everytime in everyday use and I’ve realized that it makes handling of incidents a lot easier. Review collected by and hosted on G2.com.

If I had to pick one bad thing about Serviceaide ChangeGear’s interface it would be how it feels outdated when working with big datasets. Whilst, this makes for multiple reports and can be a bit clunky from time to time, it doesn’t allow you to have a speed you want to navigate instantly. The latter tends to be the case and it is the most charmingly direct. This one was unexpected given that the documentation can be more complete, specifically for advanced features. Review collected by and hosted on G2.com.

The integration of Serviceaide ChangeGear with our current operational framework is what I truly appreciate. We save three hours each week because its reporting function automatically creates reports that our team receives through automated delivery. The system functions as a critical tool during our monthly evaluations. The tool lets us create personalized dashboards which provide crucial information in an instant view of priorities. Project managers at our organization can access task status information without needing to search through their email inbox. Review collected by and hosted on G2.com.

The application experiences technical problems during urgent situations. The system froze during my attempt to submit a change request just as it did last week. The situation becomes frustrating when deadlines press upon you. The application occasionally experiences delays when data is synchronized between devices. Review collected by and hosted on G2.com.

I most appreciate Serviceaide ChangeGear because it helps make the IT service requests more accountable. This means that the path for every request has a structured path and who is responsible at each stage is made obvious. Miscommunication has been reduced, and the approvals have become more reliable. Tasks that are overlooked almost never happen, thanks to the automated reminders, and that really helps keep projects on track. It also has made internal reviews a breeze due to having a clear history of actions. Review collected by and hosted on G2.com.

There is one problem that may be questionable about Serviceaide ChangeGear – approvals may seem inflexible in some specific scenarios. Despite having submitted the request, editing the approval form is not easy at all, which brings a setback when changes have to be made. This has at some occasion led to some technical glitches particularly when there is a need to approve numerous applications that need a change of process. Review collected by and hosted on G2.com.

I would like to make accent on the fact that Serviceaide ChangeGear is very flexible in integration with our current software. I also recommend using its intuitive interface and aimed at the management of tickets and their flow, which helped to optimize our work. Another important factor has been the extremely efficient ability to integrate and implement the product into our setup and workflow within a short period of time and its compatibility with our CRM and project management systems. Review collected by and hosted on G2.com.

Though there are many benefits of Serviceaide ChangeGear, the following points will be considered as the demerits. Over the years, customer support has been somewhat erratic and this has been the reason why some things do not get dealt with immediately and it has disrupted the flow of operation. However, as standard, it is not as capable as the other products in this field as we cannot rely on it to satisfy our constantly growing need for increased utility. Review collected by and hosted on G2.com.

I like how the Serviceaide ChangeGear can help with change management. The templates and design are easy to understand and navigate, so our change management process has improved. It also synced effortlessly with our ticketing software and, overall, enhanced our operations. It has become our daily tool through which we process change requests and their approvals. Due to the numerous functions that it has, we are able to make it fit our needs, thus increasing our efficiency. Review collected by and hosted on G2.com.

In Serviceaide ChangeGear, an area that can be improved is the support from the customer side is not as reliable as the software. Sometimes we find ourselves facing severe problems, and the team that is assigned to deal with such problems either take a long time to resolve or their solutions are not perfectly adequate. This has resulted to poor customer support which causes extended downtime and frustration, which are factors that hampers efficient working. We have also experienced sheer inefficiency and lack of timely response that has worked against us in many occasions. Review collected by and hosted on G2.com.

The usability of Serviceaide ChangeGear is probably my favorite feature in this software. The home screen is so intuitive that even the newbies start easily navigating its menu quite soon. The software is operating well and it integrates seamlessly with our current project management tool, which in adition eliminates our workflow issues. Our average time spent with this software is high as it has been assumed the main instrument for change management. Like that, not only its powerful functions, but also its advanced features makes it very quick to handle the complex change requests. Review collected by and hosted on G2.com.

Although Serviceaide ChangeGears is strong in many other respects, its customer support is inferior. We experienced difficult technical issues that led to serious delays especially when it comes to fixing those problems and subsequent disturbance to our project time plans. Moreover, while the software comes with a number of features, they give the impression that some of them are unnecessary and unrelated to the primary function of the product consequently, the interface becomes cluttered and, therefore, less flexible. Review collected by and hosted on G2.com.