--- title: Serviceaide ChangeGear Reviews meta\_title: 'Serviceaide ChangeGear Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 105 reviews by the users' company size, role or industry to find out how Serviceaide ChangeGear works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 105 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Serviceaide ChangeGear Reviews & Product Details Visit Website We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes. * * * Product Website Serviceaide ChangeGear Seller [Serviceaide](https://www.g2.com/sellers/serviceaide) Discussions [Serviceaide ChangeGear Community](https://www.g2.com/products/serviceaide-changegear/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Nancy Bhagat Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 21 months [ View More Pricing Information ](https://www.g2.com/products/serviceaide-changegear/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceaide-changegear/competitors/alternatives) ## User Insights Average based on 105 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/10/2018 "Ticketing interface" 2.5/5 What do you like best about Serviceaide ChangeGear? User interface for end users in Incidents and Service Requests Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Tasks should automatically send notices to assignee Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Healthcare technology, good for auditing requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/12/2018 "Works Great" 3.5/5 What do you like best about Serviceaide ChangeGear? Knowledge Base and Ticketing. We user the Change control also Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Sometimes software is slow, but could be network Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? KBs, ticketing, etc Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite KE Kevin E. Mid-Market (51-1000 emp.) 7/10/2018 "Pleasant" 2.5/5 What do you like best about Serviceaide ChangeGear? The site doesn't break down. It is constantly up. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? The site doesn't refresh realtime. It's a hastle hitting F5 Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? tech issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller FN Floyd N. Mid-Market (51-1000 emp.) 7/10/2018 "It's a little slow" 3.5/5 What do you like best about Serviceaide ChangeGear? SImplicity of interface and intuitive. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Slow and not great workflow processing. Forms are difficult to set up. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Incident tracking. Workflow automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MZ Mike Z. Mid-Market (51-1000 emp.) 1/16/2018 "Overall, one of the best ticketing systems I have used" 3.5/5 What do you like best about Serviceaide ChangeGear? I like the ability to customize setups, drop downs, etc. where it makes sense for the end user. The Service catalog is a very nice feature. Some end users want simple form entry, but the overall opinion has been positive. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? We have had some troubles implementing new technology (VMWare SAML); however, their support/dev are working diligently to resolve the problem. Review collected by and hosted on G2.com. Recommendations to others considering Serviceaide ChangeGear: Yes, overall, I would recommend using this product compared to several other systems I have used. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? We are using the Service Desk module and Change Mgmt module. This integration bridges the gap between production changes and how they are related to the tickets/requests that enter the system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Paper & Forest Products](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Paper & Forest Products") AP Verified User in Paper & Forest Products Mid-Market (51-1000 emp.) 6/18/2018 "Great Customer Service" 4.5/5 What do you like best about Serviceaide ChangeGear? Sunview Software customer support is knowledgeable and provide quick responses to all my questions. They are continually updating their product based on user requests to make it even better. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? There isn't really anything that I dislike about the product. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? ChangeGear allows us to manage our Incidents, Service requests and Changes easily and have been able to customize the product with little effort to better suit our needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/11/2018 "Customized tool but limited for Cloud Customer" 3/5 What do you like best about Serviceaide ChangeGear? The ability to customize every little area and part of the tool to align your processes to the tool as opposed to aligning your processes to the tool, Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? The ability to customize is there but is greatly limited and hard to use for cloud customers. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Incident management, service requests, change management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Corey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey S.") CS Corey S. Infrastructure Support Analyst Restaurants Mid-Market (51-1000 emp.) 8/24/2017 "Robust solutions for every occasion" 4/5 What do you like best about Serviceaide ChangeGear? ChangeGear offers an extreme level of customization. Solutions are more limited by imagination than the platform itself. Truly a complete package. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? If you choose to use the hosted solution you are locked out of some features that are hosted server side. This is offset somewhat by a support team that is quick to respond, and knowledgeable consultants that are always willing to help find the best solution for you. Review collected by and hosted on G2.com. Recommendations to others considering Serviceaide ChangeGear: It's a robust platform that will do everything you need and more. There is a lot to it, but it follows ITIL practices, so knowledge from other systems will be somewhat applicable. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? One of the big uses for us is driving solid internal procedures. The platform helps automate day to day policy in a way that keeps people on task and in compliance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sean T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean T.") ST Sean T. IT Senior Infrastructure Architect Restaurants Mid-Market (51-1000 emp.) 12/6/2017 "ChangeGear - Solid, implementation a little tough" 4/5 What do you like best about Serviceaide ChangeGear? The web interface is solid and easy to use - consistent throughout all of the modules. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? While customization is readily available, required a dedicated resource to make it happen and there was a steep learning curve. For an organization that is new to ITIL it can be challenging to navigate. Review collected by and hosted on G2.com. Recommendations to others considering Serviceaide ChangeGear: Have a good understanding of ITIL/ITSM terminology and methodology before beginning. As a beginner to the ITIL way of doing things, the organization struggled with the mindset and how things were going to be done going forward. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Service Desk incident & problem tracking and resolution, change management, CMDB. First steps into the world of ITIL were realized which added structure and process to the Service Desk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 7/11/2018 "Excellent Product requires Even better Support/Implementation to be On Top" 4.5/5 What do you like best about Serviceaide ChangeGear? The workflows and details on processes lacked on old application. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? The help on implementation and optimization is not very keenly followed up. Support SLA violations are also a big problem. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Change Management and working on migrating rest of the modules on CG as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Serviceaide ChangeGear? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Serviceaide ChangeGear ](https://www.g2.com/products/serviceaide-changegear/discussions/new) GU Guest User What are the benefits and challenges of using Serviceaide ChangeGear for change management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) GU Guest User What is Serviceaide ChangeGear used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for) [ View all Discussions ](https://www.g2.com/products/serviceaide-changegear/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 21 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/serviceaide-changegear/pricing) Serviceaide ChangeGear Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-serviceaide-changegear) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-serviceaide-changegear) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") SolarWinds Service Desk 4.3/5(786) [ Compare Now ](https://www.g2.com/compare/serviceaide-changegear-vs-solarwinds-service-desk) ##### ##### Serviceaide ChangeGear Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Self Service Active Directory Multi-Channel Access Administration Change Management Asset Management Reports & Analytics [ View More Features ](https://www.g2.com/products/serviceaide-changegear/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [What inspection management platforms connect with maintenance, ERP or quality management systems so inspection findings automatically create work orders or non-conformance reports?](https://www.g2.com/discussions/what-inspection-management-platforms-connect-with-maintenance-erp-or-quality-management-systems-so-inspection-findings-automatically-create-work-orders-or-non-conformance-reports)[What's the best PIM tool for service industry](https://www.g2.com/discussions/what-s-the-best-pim-tool-for-service-industry)[Which enterprise content delivery network (eCDN) tools are proven to achieve ultra-low latency globally for real-time streaming?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-tools-are-proven-to-achieve-ultra-low-latency-globally-for-real-time-streaming) [Top platforms for running multi-channel account-based ad campaigns](https://www.g2.com/discussions/top-platforms-for-running-multi-channel-account-based-ad-campaigns)[Which vendors have the most reliable cloud edge security for protecting customer data at the edge where breaches at distributed locations are the top risk?](https://www.g2.com/discussions/which-vendors-have-the-most-reliable-cloud-edge-security-for-protecting-customer-data-at-the-edge-where-breaches-at-distributed-locations-are-the-top-risk)[Pros and Cons Details](https://www.g2.com/products/serviceaide-changegear/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)