--- title: Serviceaide ChangeGear Reviews meta_title: 'Serviceaide ChangeGear Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 105 reviews by the users' company size, role or industry to find out how Serviceaide ChangeGear works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 105 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Serviceaide ChangeGear Reviews **Vendor:** Serviceaide **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 3.9/5.0 **Total Reviews:** 105 ## About Serviceaide ChangeGear We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes. ## Serviceaide ChangeGear Pros & Cons **What users like:** - Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability. (5 reviews) - Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes. (4 reviews) - Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects. (4 reviews) - Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows. (4 reviews) - Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively. (4 reviews) - Users appreciate the **customizable ticketing system** of Serviceaide ChangeGear, greatly enhancing change management and operational efficiency. (4 reviews) - Automation (3 reviews) - Features (3 reviews) - Team Collaboration (3 reviews) - Automation Efficiency (2 reviews) **What users dislike:** - Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets. (4 reviews) - Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency. (4 reviews) - Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes. (3 reviews) - Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration. (3 reviews) - Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use. (2 reviews) - Users often face **delays** in resolution and system performance, causing frustration and hindering efficient workflows. (2 reviews) - Editing Limitations (2 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) - Limited Integration (2 reviews) ## Serviceaide ChangeGear Discussions - [What encryption algorithms are used by ChangeGear?](https://www.g2.com/discussions/security-ec0d6972-807b-4d2d-8a51-df8a05c7491a) - 1 upvote - [Which protocols are utilized for domain-based discovery?](https://www.g2.com/discussions/resource-discovery-expert-rde-7a4f6587-1c41-4b48-86ef-03bd914d291a) - 1 upvote - [What information is being gathered?](https://www.g2.com/discussions/resource-discovery-expert-rde) - 1 upvote - [What are some of the security features that can be leveraged in ChangeGear to create a secure environment?](https://www.g2.com/discussions/changegear-9b48bc58-8816-4473-8bbe-4e5cf038b5ac) - 1 upvote - [How are discovery/scan credentials accessed and verified?](https://www.g2.com/discussions/changegear) - 1 upvote - [View Serviceaide ChangeGear pricing details and edition comparison](https://www.g2.com/products/serviceaide-changegear/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+15%3A54%3A01+-0500&secure%5Bsession_id%5D=24d337ff-6e05-46a4-8173-8c59069dd971&secure%5Btoken%5D=5cff921750d1ec0c5508f7558fbf1d8b2ffea77644e1220ecb1485f8f8d11e52&format=llm_user) ## Serviceaide ChangeGear Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Serviceaide ChangeGear Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)